On November 28, 2025, the Reserve Bank of India (RBI) issued the Reserve Bank of India (Digital Banking Channels Authorisation) Directions, 2025. These directions follow the draft Master Directions on Digital Banking Channels Authorisation, 2025, issued on July 21, 2025, for which the RBI sought feedback from banks and stakeholders. The RBI has been issuing instructions governing internet and mobile banking services, and these services have evolved since the initial guidelines. The Master Directions aim to facilitate sustainable growth in digital banking services by consolidating and updating instructions on digital channel use. Feedback on the draft has been incorporated, with a statement provided in the Annex.
Website: www.rbi.org.in
Email: helpdoc@rbi.org.in
Phone: 022 - 2266 0502
Press Release: 2025-2026/1589
Contact: (Brij Raj), Chief General Manager
Key Entities Referenced
Reserve Bank of India: Central bank of India, primary issuer of the Directions.
Digital Banking Channels Authorisation Directions, 2025: Directions issued by the Reserve Bank of India regarding digital banking channels.
draft Master Directions on Digital Banking Channels Authorisation, 2025 on July 21, 2025: Document that was issued for feedback prior to the final directions.
Annex: Document containing statement on the feedback received for the draft Master Directions.
प्रेस प्रकाशनी PRESS RELEASE
भारतीय ररज़र्व बैंक
RESERVE BANK OF INDIA
वेबसाइट
:
www.rbi.org.in/hindi
संचार वर्भाग, केंद्रीय कायाालय, शहीद भगत ससिंह मागा, फोटा, म िंबई - 400 001
Website : www.rbi.org.in Department of Communication, Central Office, Shahid Bhagat Singh Marg, Fort,
ई-मेल/email : helpdoc@rbi.org.in Mumbai - 400 001 फोन/Phone: 022 - 2266 0502
November 28, 2025
RBI issues Reserve Bank of India (Digital Banking Channels Authorisation)
Directions, 2025
The Reserve Bank of India had issued draft Master Directions on Digital Banking
Channels Authorisation, 2025 on July 21, 2025, seeking feedback from banks and
other stakeholders. The Reserve Bank has issued instructions from time-to-time
governing internet and mobile banking services offered by various categories of
banks. These services have evolved significantly since issue of the initial guidelines,
as new and innovative digital channels have come into use. The objective of the
Master Directions is to facilitate sustainable growth of digital banking services, by
consolidating and updating the existing instructions on use of digital channels for
providing banking services.
Feedback received on the draft has been examined and consequent modifications
have been suitably incorporated in the final Directions. Statement on the feedback
received for the draft Master Directions is provided in the Annex. The final
instructions are being issued today.
(Brij Raj)
Press Release: 2025-2026/1589 Chief General Manager