Right of Citizen to Time Bound Delivery of Services ACT

## Policy Analysis Report: Amendment to the Delhi Right of Citizen to Time Bound Delivery of Services Act, 2011 **1. Executive Summary:** This report analyzes an amendment to the Delhi Right of Citizen to Time Bound Delivery of Services Act, 2011, as notified by the Government of the National Capital Territory of Delhi on December 30, 2021. The amendment, issued by the Lieutenant Governor, modifies the schedule of the Act by extending the timeframe for service delivery in entry 46 from fifteen to thirty days. This change directly impacts the time citizens can expect to wait for a specific service under this Act. **2. Introduction:** This report aims to provide a concise overview of the amendment to the Delhi Right of Citizen to Time Bound Delivery of Services Act, 2011 (Delhi Act 07 of 2011), based solely on the information provided in the official notification dated December 30, 2021. **3. Policy Overview:** * **Original Policy:** Delhi Right of Citizen to Time Bound Delivery of Services Act, 2011 (Delhi Act 07 of 2011). * **Core Objective(s):** Based on the title of the original Act, the core objective is to provide citizens with a legal right to receive specific services from the government within a defined timeframe. **4. Background and Rationale:** The amendment extends the timeframe for service delivery mentioned in entry 46 from 15 to 30 days. The reason for this amendment is not explicitly stated. However, one can infer that the original 15-day timeframe for the service listed under entry 46 may have been deemed insufficient or unrealistic, potentially due to resource constraints, administrative complexities, or unforeseen delays in service delivery. **5. Key Provisions / Changes:** This is an amendment to the Schedule of the Delhi Right of Citizen to Time Bound Delivery of Services Act, 2011. * **Specific Part Changed:** Entry 46 in the Schedule of the Delhi Right of Citizen to Time Bound Delivery of Services Act, 2011. * **New Rule/Provision:** The timeframe specified in Column 3 of Entry 46 is changed from "Fifteen Days" to "Thirty Days." * **Difference/Effect of Change:** This amendment effectively doubles the legally mandated timeframe for the delivery of the specific service outlined in Entry 46. Citizens can now expect up to 30 days for the delivery of that service, whereas previously, the maximum allowable time was 15 days. **6. Target Audience and Stakeholders:** The primary target audience consists of citizens of the National Capital Territory of Delhi who avail themselves of the service listed under entry 46 of the Delhi Right of Citizen to Time Bound Delivery of Services Act, 2011. Relevant stakeholders include the government agencies responsible for providing the service mentioned in Entry 46, as well as any oversight bodies responsible for monitoring compliance with the Act. **7. Implementation Aspects (Inferred):** * **Responsible Agency/Bodies:** The Information Technology Department appears to be the department responsible for implementing this amendment, as indicated by the notification's origin. The Lieutenant Governor of the National Capital Territory of Delhi authorized the amendment. The Directorate of Printing and the Controller of Publications are involved in the publishing process. * **Timelines or Procedures:** The amendment came into effect on December 30, 2021, the date of the notification. The procedure involves substituting "Fifteen Days" with "Thirty Days" in the Schedule of the original Act. **8. Expected Outcomes / Impact of Changes:** The intended outcome of this amendment is likely to provide the government agencies with more realistic timelines for service delivery under entry 46. By extending the timeframe, the government aims to improve its ability to meet the mandated deadlines. The impact on citizens is a potentially longer wait time for the service, but ideally, a higher likelihood of receiving the service within the revised timeframe. It might reduce the instances of non-compliance and related penalties. **9. Conclusion:** The amendment to the Delhi Right of Citizen to Time Bound Delivery of Services Act, 2011, extending the timeframe for service delivery under entry 46 from fifteen to thirty days, represents a potentially significant change. While the rationale for the change isn't explicitly stated, the adjustment suggests a need for more realistic timelines. This policy change underscores the importance of continuous evaluation and refinement of service delivery standards to ensure both efficiency and compliance within the framework of citizen rights.

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