**Executive Summary**
Merchant Shipping Notice No. 03 of 2023, issued on January 30, 2023, announces the addition of a dedicated "Grievance Report for Women Seafarer" facility to the Directorate General of Shipping's e-governance portal. This facility enables female seafarers to report violations of Merchant Shipping Notice No. 07 of 2019, which promotes better working and living conditions for women in the maritime sector. All stakeholders are requested to note this addition.
**Key Points / Main Content**
* **Background:**
* An online Grievance Redressal Mechanism was initiated on August 21, 2019, to expedite the resolution of seafarers' grievances.
* Indian seafarers lodge grievances online as per the Standard Operating Procedure.
* Guidelines were issued via Merchant Shipping Notice No. 07 of 2019 to promote career opportunities and better conditions for women seafarers, as recommended by the Maritime Labour Convention 2006 and STCW Convention.
* **New Grievance Reporting Facility:**
* A separate "Grievance Report for Women Seafarer" facility has been added to the D.G. Shipping's e-governance portal.
* Women can report grievances related to "Sexual Harassment at work place" and "Infrastructure and Facilities" violations of Merchant Shipping Notice 7 of 2019 on this facility.
* All other grievances, for both women and male seafarers, must be registered through the general "Grievance Redressal Mechanism."
**Impact Analysis**
**Stakeholder:** All Seafarers
* **Impact:** Requires awareness of the new reporting system, and awareness that some grievance types are now to be reported through the new reporting system.
* **Action Required:** Familiarize themselves with the new "Grievance Report for Women Seafarer" facility on the D.G. Shipping's e-governance portal.
**Stakeholder:** Women Seafarers
* **Impact:** Can now report grievances related to "Sexual Harassment at work place" and "Infrastructure and Facilities" in relation to MS Notice 7 of 2019 via a designated system.
* **Action Required:** Utilize the "Grievance Report for Women Seafarer" facility for relevant complaints.
**Stakeholder:** DG Shipping Website administrators
* **Impact:** Required to host the circular on the website.
* **Action Required:** Host the circular on the website.
**Stakeholder:** Computer Cell
* **Impact:** Required to upload this circular to the DG Shipping Website.
* **Action Required:** Place this circular at DG Shipping Website.
**Stakeholder:** E-Gov Branch
* **Impact:** General awareness.
* **Action Required:** General awareness.
**Stakeholder:** AD (OL)
* **Impact:** Required to translate the document to Hindi.
* **Action Required:** Translate this document to Hindi.
Key Entities Referenced
Merchant Shipping Notice No. 07 of 2019: Guidelines issued by the Directorate General of Shipping promoting career opportunities and suitable working conditions for women seafarers, recommended by the Maritime Labour Convention 2006 and Resolution 14 of STCW Convention.
Directorate General of Shipping, Mumbai: The primary regulatory body issuing the notice and responsible for maritime affairs in India.
Grievance Redressal Mechanism: The online system initiated to expedite the resolution of seafarers grievances.
Merchant Shipping Notice No.06 of 2019: Initiated online Grievance Redressal Mechanism for registering grievanceand obtaining response thereon.
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File No. 23-M ISC/2/2023-CREW-DGS Dare: 30.01.2023
Merchant Shipping Notice No. 03 of 2023
Subiect: Seafarers Crievance Mechanism - Grievance report for Women Seafarer- reg.
l. \!'hereas in order to expedite rcsolutiou of seafhrers grievauce. the (iricrattcc Redrcssal
Mecharrisrrt uas initialed onlirre for registering grievanceattd obtaining respotrse lltet'etitl r ide
\lerchanr Shipping Notice No.06 of 2019[File No.CR-Grievance Redressal/201 3-Pt.l) datecj
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2. Whereas the lndiarr seafarers shall lodge their grievance in thissl'stertt on-line as per the
Standard Operating Procedure uploaded in theDirectorate's website.
3. Whcreas in order to promote career opportunities and appropriateu'orking attd lir ing
corrclitions lirr rrttmerr seal'arers. as recorrmended by the Maritirne Labour Cttttvetttitttr 2006 artd
Resolution l.{ of STCW Convention. theDirectorate General of Shipping issued guidelines ride
Merchant ShippingNotice No. 07 of 2019 (F. No,CR- I 8/Misc( l4)12019) dated 25.09.2019.
.1.
Whcrcas in order to register complaints by Women seatarers r.iithregard to violatiotts of M.S.
Notice 7 of 2019 a separate facility "GrievanceReport for Wonten Seatarer'" has beett added in the e-
governance portal of D. C.Sltipping.
5. ['liereas tlre w'orlen seat'arers can register tlreir grieiance relatecl to "Sexual Ilarassrlenl at
rrork place" ancJ "lntl'astluctul'e and Facilities" only r.vithregard to violatiorrs of M. S. Notice 7 ol'
l0lt) on thc "Grierancc Report forWomen Scafarer" facilitl'. ["or other griel'attces Womett/Malc
scatirrcr arc t()t'cgistcr their gricvartce ott "Grievancc Redressal Mechartistlr".
6. fhis issues with the approval of the Director General oflihipping and Additional Secretary'ttr
the Govt. of India.
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(Ashish Sinha
)
Deputl Director General ot'Shipping
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l. All stakeholders through DG Shipping Website.
2.
Computer Cell lbr placing this Circular at DG Shipping Website.
--i. [:-Gor, l]ranch.
1. AD (Ol.)tor Hindi vcrsiot.t.
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