**Executive Summary**
This order, issued by the Insurance Regulatory and Development Authority of India (IRDAI) on May 15, 2023, establishes a Task Force to facilitate ease of doing KYC and related activities using Aadhaar. This initiative addresses the challenges faced by insurance companies due to the absence of unique customer identification and aims to streamline processes like customer onboarding and claims management. The Task Force is required to submit its report within one month from the date of this order.
**Key Points / Main Content**
* **Task Force Composition:**
* The Task Force comprises members from IRDAI, UIDAI, Life and General Insurance Companies.
* The Task Force consists of a Chairperson (Member (F&I), IRDAI) and 11 other members.
* **Terms of Reference:**
* Suggest measures for ease of onboarding of customers using Aadhaar.
* Suggest measures for fraud management at Underwriting and Claims stages using Aadhaar.
* Facilitate eKYC / Off-line KYC by Insurers, Intermediaries and Agents.
* Suggest measures for improving traceability of customers / beneficiaries to reduce unclaimed amounts of policyholders.
* Facilitating insurers to access National Death Registry using Aadhaar.
* Linking of ABHA ID with Aadhaar.
* Facilitating insurers to access Annuity Life Certificates (Jeevan Pramaan).
* Facilitating insurers to access Bank Account Details of Policyholders by linking Aadhaar Number (similar to CKYC).
* Facilitating "Reverse Seeding" by insurers where Aadhaar is not available.
* Facilitating pay-outs to policyholders through Aadhaar Payment Bridge.
* Facilitating provisions for enabling storing of Aadhaar of Policyholders by Insurers.
* Includes any other related or allied matters.
* **Reporting Deadline:**
* The Task Force must submit its report within one month from May 15, 2023.
**Impact Analysis**
**Insurance Companies**
* **Impact**: Will need to adapt processes to utilize Aadhaar for KYC, fraud management, claim processing, and accessing various registries (National Death Registry, Annuity Life Certificates).
* **Action Required**: Implement the recommendations provided in the report to improve customer onboarding, reduce fraud, and streamline claim settlements.
**Policyholders/Beneficiaries**
* **Impact**: Will benefit from easier onboarding processes, quicker claim settlements, and improved traceability for unclaimed amounts.
* **Action Required**: May need to provide Aadhaar details to insurance companies for KYC purposes and to facilitate access to services.
**IRDAI**
* **Impact**: Will be responsible for implementing and overseeing the Task Force's recommendations and monitoring their effectiveness.
* **Action Required**: Review and implement the report submitted by the committee.
Key Entities Referenced
IRDAI (Insurance Regulatory and Development Authority of India): The primary regulator for insurance in India, responsible for forming the Task Force related to Aadhaar usage.
Aadhaar: A 12-digit individual identification number issued by the Unique Identification Authority of India, being promoted for use in KYC and other insurance-related processes.
Task Force: A committee constituted by IRDAI to facilitate the ease of doing KYC and allied matters using Aadhaar for insurance companies.
UIDAI (Unique Identification Authority of India): The authority that issues Aadhaar, whose framework is currently used by insurance companies to identify customers.
G2 it saree ate Pathearees site Preeret erPeeO
INSURANCE REGULATORY AND
a“Sd 2023 INDIA irclesi DEVELOPMENT AUTHORITY OF INDIA
ONE EARTH « ONE FAMILY + ONE FUTURE
Bass: ASHARSAVITS/SHTA.TATHN/3NSINSV MIVA 1 05/05/2023
Ref: IRDAI/GA&HR/ORD/CMT/105/05/2023 featih/Date:15.05.2023
3meer
ORDER
adata FH, Bsrssreangs shat sar Haferat Hl gen HI Vee, HeAfs ws AT
See HU HT STAT AXA ST Heed AY Hae wart HLT Sl SAT ata H faferse
Ter Veda & Ha A ment a da Aa A aleafa Heel (3rasliser) Ar
ania GAS 3k al a fated axa GAA faecal GACAZT HT AAe HT El Sl
Presently, the UIDAI framework allows insurance companies to identify the customer
by using his/her Aadhaar with consent management. In the absence of the Unique
Customer Identification in the insurance sector, insurance companies are facing
various issues while providing the services and claims apart from ease of onboarding
the customers, circumventing possible frauds etc.
2, HU STAT ALA BT HT Te HY sTfeye’ (hase) 3k aaetr fasar a
aaa wet at Gat seel & fav fleas Wael & We wH Ae-ser AT
In order to facilitate ease of doing KYC and allied matters using Aadhaar, a Task
Force has been constituted with the following composition:-
i) Pata (VH83S), HTSHNSIWITS - 31eaaT
Member (F&l), IRDAI — Chairperson
ii) gett ot. Geftar, ststeht, qustesns, ats Hates, saraya - Wares
Ms. P. Sangeetha, DDG, UIDAI, Regional Office, Hyderabad — Member
iii) Gat fas usc, Assit, vasiepdt og sealta Huei fe. - ara
Ms. Vibha Padalkar, CEO, HDFC Life Insurance Company Ltd. - Member
iv) SY ade ga, PS3i, Tost Hea Tee SINT Heit for. — Aaes
Mr. Tapan Singhal, CEO, Bajaj Allianz General Insurance Company Ltd._Member
v) at Aaa soare, Brs3i, 3nfecr fasor tee Soaks Hell Tor. — Wars
Mr. Mayank Bathwal, CEO, Aditya Birla Health Insurance Company Ltd— Member
vi) BRANT freer (sider), STSSRSITHIS — WaeT
Executive Director (Life), IRDAl — Member
vii) Fer AgIds (FARA), HTSHINSIVHTS - TAT
Chief General Manager (Health), IRDAI — Member
viii) Fea Aes (sR-sllact), HISHINSIUHTS — AarA
Chief General Manager (Non-Life), IRDAI — Member
aa 4. 115/1, Hreitraet fettere, aTHCTAYST, SztTATS-500 032, HT | Survey No. 115/4, Financial District, Nanakramguda, Hyderabad-500 032, India
@® : +91-40-20204000, aaarse : wwwairdai.gov.in @ : +91-40-20204000, Website : www.irdai.gov.inix) Hea Hea (Ataadl), HISHANSIVHIs — WaT
Chief General Manager (Intermediaries), IRDAI — Member
x) Herafaa, shat drat ova - Waey
Secretary General, Life Insurance Council — Member
xi) Aerafa, Bremer sar vitsa - qatar
Secretary General, General Insurance Council — Member
xii) Ct SeaNesw - Walaa
Team Insurlech — Convener
3. afafe & fore weaiae feared fase ferret eet:-
The proposed Terms of Reference for the Committee may be as follows:-
i) STU HT STAT ALA SU Teal H Tae (eras) HT YA Foret H Taw
SOT Gera
Suggest measures for ease of onboarding of customers using Aadhaar.
ST HT STAT FAA BT SA-3heT FI aa TR WW Mast & wae
ed SUS Bee
Suggest measures for fraud management at Underwriting and Claims stages
using Aadhaar.
ii) Sarasa, aeeafcdat sik vsiel qant Shas / HH-clse alse Hl Ga
Solo |
Facilitate eXYC / Off-line KYC by Insurers, Intermediaries and Agents.
Ufedaeant fr Hardt wee aa aa & far geal / asta a
HATTON AT (Safar) A AM cet H Tere SAA TST |
Suggest measures for improving traceability of customers / beneficiaries to
reduce unclaimed amounts of policyholders.
STE Hl STAT HIT ST UT cy eral TH Uae H fore sarHaisit sr
Tels! HoT |
Facilitating insurers to access National Death Registry using Aadhaar.
vi) 3T8ne a AA 313 3sst AY Paeerar|
Linking of ABHA ID with Aadhaar.
vil) aS silat VaTOTIA (silaeTATeT) Ah Ugael & few HarHdisit +r Aes
Xe |
Facilitating insurers to access Annuity Life Certificates (Jeevan Pramaan).
viii) STI GEM Al Asa Hel H ant (Mihasal H Fala) ufos & da
Ga FIAT Tew Tea a ere saat AT AeA PRATT
Facilitating insurers to access Bank Account Details of Policyholders by linking
Aadhaar Number (similar to CKYC).
ix) Sel 37a Sys Ft Bl, del SerHalzit cant “Rad Aisa” Hl Paes Serre
Facilitating “Reverse Seeding” by insurers where Aadhaar is not available.
x) STUN sae Sd H Alea A ofeach Hl sect WTA Fetrel|
Facilitating pay-outs to policyholders through Aadhaar Payment Bridge.xi) AarHalsit gant ufedienat & arene h& aso al BAT sare & Tar
Gareaany SIs |
Facilitating provisions for enabling storing of Aadhaar of Policyholders by
Insurers
xii) FS Hea Paar yar Paaer fayay
Any ot her related or allied matters.
4. Uae seit Rote sa ander At ana A up Held H sak weda Heft
The Committee shall submit its report within ONE Month from the date of this
Order.
Sa Waa WTVH Hr HAST UIA Bl
This has approval of the Competent Authority.
lepton
(tt Ca streceta/ P S Jagannatham)
AGT AIGTH (A.T.&AT.A.)/ CGM (GA & HR)