Date: 2025-10-10Category: Not ApplicableState: Union GovernmentCountry: India
The Department of Administrative Reforms and Public Grievances (DARPG) released the 38th Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs for September, 2025
The Department of Administrative Reforms and Public Grievances (DARPG) released the 38th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs for September, 2025, published on 10 OCT 2025 at 11:20AM by PIB Delhi. In September 2025, 82,082 PG cases were received for the States/UTs, and 82,790 PG cases were redressed, up from 62,216 in August 2025. As of September 30, 2025, there are 1,74,587 pending grievances across the States/UTs; 22 States/UTs have more than 1000 pending grievances. In September 2025, 78,353 new users registered on CPGRAMS, with 13,613 registrations from Uttar Pradesh. The Feedback Call Centre collected 81,937 feedbacks in September 2025, with 32,982 from States/UTs. 8,722 grievances were registered through Common Service Centres in September 2025. DARPG published a Success Story Booklet, “Effective Grievance Redressal: 100 Stories of Change”. A dedicated Review Module has been operationalised, effective from 6th June 2025.
Uttar Pradesh recorded the highest number of disposals with 24,814 PG cases followed by Kerala with 7,710 PG cases.
Between FY 2022–23 and FY 2025–26, 946 training courses were conducted, training approximately 31,462 officers under the Sevottam Scheme. The trainings are broken down by year as follows:
2022-23: 280 trainings, 8,496 officers trained.
2023-24: 236 trainings, 8,477 officers trained.
2024-25: 314 trainings, 10,533 officers trained.
2025-26 (till 30th September 2025): 116 trainings, 3,956 officers trained.
(Release ID: 2177190)
Key Entities Referenced
Centralized Public Grievance Redress and Monitoring System (CPGRAMS): A system for redress and monitoring of public grievances, which is the subject of the report.
Department of Administrative Reforms and Public Grievances (DARPG): The department responsible for releasing the report on CPGRAMS.
Sevottam Scheme: A scheme under which training courses are conducted for officers as reported in the document.
States/UTs: The geographical areas to which the CPGRAMS report applies.
Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and
Public Grievances (DARPG) released the 38th
Report on Centralized Public Grievance Redress and
Monitoring System (CPGRAMS) for States/UTs for
September, 2025
In September, 2025, 82,082 PG cases were received
for the States/UTs and 82,790 PG cases were
redressed
Under the Sevottam Scheme, 946 training courses
have been completed, in which 31,462 officers have
been trained
Posted On: 10 OCT 2025 11:20AM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized Public
th
Grievance Redress and Monitoring System (CPGRAMS) 38 monthly report for States/UTs for September,
2025. The said report provides a detailed analysis of types and categories of public grievances and the nature
of disposal by the States/UTs.
In September 2025, monthly disposal of grievances recorded a significant increase, rising from 62,216 in
August 2025 to 82,790 in September 2025. The pendency of grievances on the CPGRAMS portal stands at
1,74,587 grievances across the States/UTs for the month of September, 2025. 22 States/UTs have more than
th
1000 pending grievances as on 30 September, 2025.
The report provides the data for new users registered on CPGRAMS through CPGRAMS Portal in the month
of September, 2025. A total of 78,353 new users has registered on CPGRAMS in September, 2025, through
various channels, out of which, 13,613 registrations are from Uttar Pradesh. The Feedback Call Centre
collected a total of 81,937 feedbacks in September, 2025, where, 32,982 feedbacks were collected from
States/UTs.
The said report also provides the state-wise analysis on the grievances registered through Common Service
Centres in September, 2025. CPGRAMS has been integrated with the Common Service Centre (CSC) portal
and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs (VLEs). A
total of 8,722 grievances has been registered through the Common Service Centres in the month of
September, 2025.
The report also provides the total number of training programmes conducted and officers trained over the last
four financial years under the Sevottam Scheme. Between FY 2022–23 and FY 2025–26, a total of 946
training courses were conducted, training ~31,462 officers.S No. Financial Year Training Conducted Officers Trained
1 2022-23 280 8,496
2 2023-24 236 8,477
3 2024-25 314 10,533
th
2025-26 (till 30 September
4 116 3,956
2025)
TOTAL 946 31,462
Key Highlights for the month of September, 2025, are as follows:
1. General Highlights
To facilitate senior-level review of PG cases in States/UTs, a dedicated Review Module has been
(cid:108)
operationalised, effective from 6th June 2025.
DARPG has published the Success Story Booklet, “Effective Grievance Redressal: 100 Stories of
(cid:108)
Change”, highlighting best practices under the CPGRAMS initiative
The Feedback Call Centre collected a total of 81,937 feedbacks in September, 2025, where, 32,982
(cid:108)
feedbacks were collected from States/UTs
2. Status of Public Grievances on CPGRAMS
In September, 2025, 82,082 PG cases were received for the States/UTs and 82,790 PG cases were
(cid:108)
redressed
The monthly disposal of grievances recorded a significant increase, rising from 62,216 in August
(cid:108)
2025 to 82,790 in September 2025.
Uttar Pradesh recorded the highest number of disposals in September 2025 with 24,814 PG cases,
(cid:108)
followed by Kerala with 7,710 PG cases
3. Status of Pendency of Public Grievances on CPGRAMS
22 States/UTs have more than 1000 pending grievances as on 30th September, 2025
(cid:108)
For States/UTs, as on 30th September, 2025, there exists a pendency of 1,74,587 PG cases
(cid:108)
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NKR
(Release ID: 2177190)