Date: 2025-12-15Category: Press ReleaseState: Union GovernmentCountry: India
The Department of Administrative Reforms and Public Grievances (DARPG) released the 40th Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs for November, 2025
**Executive Summary**
The Department of Administrative Reforms and Public Grievances (DARPG) released the 40th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs for November 2025. The report analyses public grievances and their disposal, registration of new users, and training programs conducted under the Sevottam Scheme. A review meeting was held on November 12th, 2025.
**Key Points / Main Content**
* **Grievance Statistics (November 2025):**
* 60,450 PG cases were received for States/UTs.
* 70,598 PG cases were redressed.
* Uttar Pradesh had the highest number of disposals (25,184), followed by Delhi (7,989).
* Total pendency of PG cases across States/UTs stands at 1,65,930 as of November 30th, 2025.
* 23 States/UTs have more than 1,000 pending PG cases each.
* **CPGRAMS Portal & Registrations (November 2025):**
* 57,180 new users registered on CPGRAMS.
* 8,739 registrations from Uttar Pradesh.
* 14,094 grievances registered through Common Service Centres.
* **Feedback Call Centre (November 2025):**
* Collected 70,141 feedbacks, with 28,669 from States/UTs.
* **Sevottam Scheme Training:**
* 984 training courses completed in the last four financial years (FY 2022-23 to FY 2025-26).
* ~32,939 officers have been trained.
* **CPGRAMS Enhancement:**
* A dedicated Review Module has been operationalised to facilitate senior-level review of PG cases in States/UTs, effective from June 6th 2025.
* Integrated with Common Service Centre (CSC) portal; available at >5 lakh CSCs with 2.5 lakh Village Level Entrepreneurs (VLEs).
**Impact Analysis**
**States/UTs**
* **Impact:** Impacted by the analysis of grievance redressal performance, including the number of cases received, redressed, and pending, and new registrations.
* **Action Required:** To review and address the pending grievances.
**Public Grievance Redressal Officials/Officers**
* **Impact:** Affected by the review module, training programs, and the data collection through the feedback call centre.
* **Action Required:** To utilize the new review module and enhance redressal efficiency based on the feedback.
**New Users of CPGRAMS**
* **Impact:** Affected by the integration of CPGRAMS with the Common Service Centers.
* **Action Required:** Utilise the CPGRAMS portal, accessible via the Common Service Centers, to register grievances.
Key Entities Referenced
Centralized Public Grievance Redress and Monitoring System (CPGRAMS): A system for registering and redressing public grievances across States/UTs.
Department of Administrative Reforms and Public Grievances (DARPG): Releases reports on CPGRAMS and its performance.
Sevottam Scheme: A scheme under which training programs for officers are conducted.
States/UTs: Geographic areas of applicability for the CPGRAMS system.
Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and
Public Grievances (DARPG) released the 40th
Report on Centralized Public Grievance Redress
and Monitoring System (CPGRAMS) for
States/UTs for November, 2025
In November, 2025, 60,450 PG cases were received for the
States/UTs and 70,598 PG cases were redressed
Under the Sevottam Scheme, in the last four Financial Years,
984 training courses have been completed, in which ~32,939
officers have been trained
प्रव तथ: 15 DEC 2025 11:43AM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized
Public Grievance Redress and Monitoring System (CPGRAMS) 40th monthly report for States/UTs for
November, 2025. The said report provides a detailed analysis of types and categories of public grievances
and the nature of disposal by the States/UTs.
In November, 2025, 60,450 PG cases were received for the States/UTs and 70,598 PG cases were
redressed. Uttar Pradesh recorded the highest number of disposals in November 2025 with 25,184 PG
cases, followed by Delhi with 7,989 PG cases. As of 30th November 2025, the total pendency of PG cases
on the CPGRAMS portal stands at 1,65,930 across all States and UTs. Moreover, 23 States/UTs have more
than 1,000 pending PG cases each.
The report provides the data for new users registered on CPGRAMS through CPGRAMS Portal during
November, 2025. A total of 57,180 new users has registered on CPGRAMS in November, 2025, through
various channels, out of which, 8,739 registrations are from Uttar Pradesh. The Feedback Call Centre
collected a total of 70,141 feedbacks in November, 2025, where, 28,669 feedbacks were collected from
States/UTs.
The said report also provides the state-wise analysis on the grievances registered through Common
Service Centres in November, 2025. CPGRAMS has been integrated with the Common Service Centre
(CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level
Entrepreneurs (VLEs). A total of 14,094 grievances has been registered through the Common Service
Centres in the month of November, 2025.
The report also provides the total number of training programmes conducted and officers trained over the
last four financial years under the Sevottam Scheme. Between FY 2022–23 and FY 2025–26, a total of
984 training courses were conducted, training ~32,939 officers.S No. Financial Year Training Conducted Officers Trained
1 2022-23 280 8,496
2 2023-24 236 8,477
3 2024-25 314 10,740
4 2025-26 (till 30th November, 154 5,226
2025)
TOTAL 984 32,939
Key Highlights for the month of November, 2025, are as follows:
General Highlights
To facilitate senior-level review of PG cases in States/UTs, a dedicated Review Module has been
operationalised, effective from 6th June 2025.
A monthly review meeting under the chairmanship of Secretary, DARPG was held on 12th
November, 2025
The Feedback Call Centre collected a total of 70,141 feedbacks in November, 2025, where, 28,669
feedbacks were collected from States/UTs
Status of Public Grievances on CPGRAMS
In November, 2025, 60,450 PG cases were received for the States/UTs and 70,598 PG cases were
redressed
There has been a significant rise in the disposal of PG cases, rising from 63,305 in October to
70,598 in November.
Uttar Pradesh recorded the highest number of disposals in November 2025 with 25,184 PG cases,
followed by Delhi with 7,989 PG cases
Status of Pendency of Public Grievances on CPGRAMS
23 States/UTs have more than 1000 pending grievances as on 30th November, 2025
For States/UTs, as on 30th November, 2025, there exists a pendency of 1,65,930 PG cases
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