Date: 2025-12-15Category: Press ReleaseState: Union GovernmentCountry: India
The Department of Administrative Reforms and Public Grievances (DARPG) released the 43rd Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for Central Ministries/ Departments performance for the month of November, 2025
**Executive Summary**
This document is the 43rd monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) released by the Department of Administrative Reforms and Public Grievances (DARPG). It details the performance of Central Ministries/Departments in November 2025, including grievance redressal statistics, feedback, and Grievance Redressal Assessment and Index (GRAI) rankings. The report also references Review Meetings conducted through November 30, 2025.
**Key Points / Main Content**
* **Overall Grievance Redressal:**
* 1,42,856 grievances redressed by Central Ministries/Departments in November 2025.
* For the 41st consecutive month, monthly disposal exceeded 1 lakh cases in the Central Secretariat.
* Average Grievance Disposal Time in Central Ministries/Departments for 2025 is 16 days.
* The report is part of the 10-step CPGRAMS reform process.
* **CPGRAMS Portal Statistics:**
* 57,180 new users registered on CPGRAMS in November 2025 (8,739 from Uttar Pradesh).
* 70,141 feedbacks collected in November 2025, with 41,472 from Central Ministries/Departments.
* 14,094 grievances registered through Common Service Centres in November 2025.
* CPGRAMS is integrated with over 5 lakh Common Service Centres.
* **PG Cases and Appeals:**
* 1,43,449 PG cases received on the CPGRAMS portal in November 2025.
* Pendency of 67,859 PG cases.
* 27,761 appeals received in November 2025.
* 25,690 appeals disposed in November 2025.
* 18,955 appeal pendency recorded for November 2025.
* **Grievance Redressal Assessment and Index (GRAI) - November 2025:**
* Group A (more than or equal to 500 grievances): Department of Telecommunications, Department of Posts, and Central Board of Indirect Taxes and Customs topped the rankings.
* Group B (less than 500 grievances): Ministry of Parliamentary Affairs, Ministry of Power and Ministry of Coal topped the rankings.
* **Review Meeting Module:**
* The Review Meeting Module was operationalised on February 14th, 2025.
* 223 review meetings conducted as of November 30th, 2025 (17 in November 2025).
**Impact Analysis**
**Central Ministries/Departments**
* **Impact:** Performance is assessed and ranked based on CPGRAMS data.
* **Action Required:** Continue to improve grievance redressal mechanisms and reduce timelines.
**Citizens/Public**
* **Impact:** Improved grievance redressal mechanisms through CPGRAMS and the Review Meeting Module.
* **Action Required:** Utilize the CPGRAMS portal and Common Service Centres to register grievances.
**DARPG**
* **Impact:** Responsible for monitoring and improving the CPGRAMS process.
* **Action Required:** Continue implementing the 10-step CPGRAMS reform process.
Key Entities Referenced
Centralized Public Grievance Redress and Monitoring System (CPGRAMS): A system for managing and resolving public grievances reported to Central Ministries/Departments.
Department of Administrative Reforms and Public Grievances (DARPG): The department responsible for releasing the report and managing CPGRAMS.
Grievance Redressal Assessment and Index (GRAI): A ranking system for assessing the performance of departments in grievance redressal.
Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and
Public Grievances (DARPG) released the 43rd
Monthly Report on Centralized Public Grievance
Redress and Monitoring System (CPGRAMS) for
Central Ministries/ Departments performance for
the month of November, 2025
A total of 1,42,856 grievances were redressed by Central
Ministries/ Departments in November, 2025.
For the 41st month in a row, the monthly disposal crossed 1
lakh cases in the Central Secretariat
Department of Telecommunications, Department of Posts,
and Central Board of Indirect Taxes and Customs topped the
Group A category in the GRAI rankings released for the
month of November, 2025
Ministry of Parliamentary Affairs, Ministry of Power and
Ministry of Coal topped in Group B category in the GRAI
rankings released for the month of November, 2025
प्रव तथ: 15 DEC 2025 11:41AM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized
Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for November, 2025,
which provides a detailed analysis of types and categories of public grievances and the nature of disposal.
This is the 43rd report on Central Ministries/Departments published by DARPG.
The progress for November, 2025 indicates 1,42,856 Grievances redressed by Central
Ministries/Departments. The Average Grievance Disposal Time in the Central Ministries/Departments for
2025 is 16 days. These reports are part of the 10-step CPGRAMS reform process which was adopted by
DARPG to improve the quality of disposal and reduce the timelines.
The report provides the data for new users registered through the CPGRAMS Portal in the month of
November, 2025. A total of 57,180 new users has registered on CPGRAMS in November, 2025, through
various channels, out of which, 8,739 registrations are from Uttar Pradesh. The Feedback Call Centrecollected 70,141 feedbacks in the month of November, 2025, where 41,472 feedback were collected for
Central Ministries/Departments.
The said report also provides the state-wise analysis on the grievances registered through Common
Service Centres in November, 2025. CPGRAMS has been integrated with the Common Service Centre
(CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level
Entrepreneurs (VLEs). A total of 14,094 grievances has been registered through the Common Service
Centres in the month of November, 2025.
The report also presents an overview of the Review Meeting Module, which has been operationalised on
14th February 2025 across Central Ministries and Departments. This module facilitates Secretary-level
reviews of public grievances, thereby enhancing the efficiency of redressal mechanisms and improving
citizen satisfaction. As of 30th November, 2025, a total of 223 review meetings has been conducted, out of
which 17 meetings were held in November, 2025.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for October 2025 for
Central Ministries/ Departments:
PG Cases:
In November, 2025, 1,43,449 PG cases were received on the CPGRAMS portal, 1,42,856 PG cases
were redressed and there exists a pendency of 67,859 PG cases.
PG Appeals:
In November, 2025, 27,761 appeals were received and 25,690 appeals were disposed
18,955 appeal pendency recorded in November for the year 2025
Grievance Redressal Assessment and Index (GRAI) – November, 2025
Department of Telecommunications, Department of Posts, and Central Board of Indirect Taxes and
Customs are amongst the top performers in the Grievance Redressal Assessment & Index within the
Group A (more than equal to 500 grievances) for November, 2025
Ministry of Parliamentary Affairs, Ministry of Power and Ministry of Coal are amongst the top
performers in Grievance Redressal Assessment & Index within the Group B (less than 500
grievances) for November, 2025
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