Date: 2026-03-17Category: Press ReleaseState: Union GovernmentCountry: India
The Department of Administrative Reforms and Public Grievances (DARPG) released the 43rd Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs for February, 2026
**Executive Summary**
The Department of Administrative Reforms and Public Grievances (DARPG) released its 43rd monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for February 2026. The report evaluates grievance disposal performance across States and UTs, noting that while 61,844 cases were redressed, a significant pendency of 1,92,877 cases remained as of February 28, 2026. A key review meeting was held on February 25, 2026, to monitor these redressal efforts and the progress of the Sevottam Scheme training programs.
**Key Points / Main Content**
**Grievance Redressal Performance**
* **Monthly Statistics:** In February 2026, 75,914 public grievance (PG) cases were received, and 61,844 cases were successfully redressed.
* **Leading States:** Uttar Pradesh recorded the highest disposal rate with 23,333 cases, followed by Gujarat with 4,792 cases.
* **Pendency Levels:** As of February 28, 2026, total pendency across States and UTs reached 1,92,877 cases, with 22 States/UTs reporting more than 1,000 pending cases each.
**User Registration and Feedback**
* **New Users:** 72,357 new users registered on the CPGRAMS portal in February 2026; Uttar Pradesh accounted for 11,945 of these registrations.
* **Feedback Mechanism:** The Feedback Call Centre collected 70,434 feedbacks during the month, of which 25,069 were specifically related to States and UTs.
**Digital Accessibility and Integration**
* **CSC Integration:** CPGRAMS is integrated with over 5 lakh Common Service Centres (CSCs) and 2.5 lakh Village Level Entrepreneurs (VLEs).
* **CSC Usage:** A total of 11,761 grievances were registered through the CSC portal in February 2026.
**Capacity Building (Sevottam Scheme)**
* **Training Volume:** Between FY 2022–23 and FY 2025–26, a total of 1,099 training courses were completed.
* **Officer Development:** Approximately 36,320 officers have been trained under the scheme to improve grievance handling.
**Impact Analysis**
**State and UT Governments**
**Impact**
They are responsible for the bulk of grievance disposals and are monitored based on their pendency levels and disposal efficiency.
**Action Required**
Must address the high volume of pending cases (1,92,877 total) and focus on reducing pendency in the 22 States/UTs exceeding the 1,000-case threshold.
**Public Grievants (Citizens)**
**Impact**
Benefit from increased accessibility through CSCs and a structured feedback system to evaluate the quality of grievance redressal.
**Action Required**
Can utilize the 5 lakh available CSCs for grievance registration and provide performance feedback via the call centre.
**Government Officers**
**Impact**
Subject to ongoing professional development and performance tracking through the Sevottam Scheme.
**Action Required**
Continue participation in specialized training courses to enhance service delivery and grievance management skills.
**DARPG (Department of Administrative Reforms and Public Grievances)**
**Impact**
Acts as the central monitoring body overseeing the performance of all States and UTs.
**Action Required**
Conducted a monthly review meeting on February 25, 2026, and must continue to produce detailed analytical reports to drive accountability.
Key Entities Referenced
Centralized Public Grievance Redress and Monitoring System (CPGRAMS): An online platform for citizens to lodge grievances against government entities, serving as the central mechanism for grievance monitoring and disposal.
Department of Administrative Reforms and Public Grievances (DARPG): The nodal agency responsible for administrative reforms and the oversight of public grievance redressal mechanisms in India.
Sevottam Scheme: A service delivery excellence model under which training programs are conducted to enhance the capacity of officers in handling public grievances.
Common Service Centres (CSC): A network of digital service access points integrated with the CPGRAMS portal to facilitate grievance registration at the village level.
Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and
Public Grievances (DARPG) released the 43rd
Report on Centralized Public Grievance Redress
and Monitoring System (CPGRAMS) for
States/UTs for February, 2026
In February, 2026, 75,914 PG cases were received for the
States/UTs and 61,844 PG cases were redressed
Under the Sevottam Scheme, in the last four Financial Years,
1,099 training courses have been completed, in which
~36,320 officers have been trained
Posted On: 17 MAR 2026 1:30PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized
Public Grievance Redress and Monitoring System (CPGRAMS) 43rd monthly report for States/UTs for
February, 2026. The said report provides a detailed analysis of types and categories of public grievances
and the nature of disposal by the States/UTs.
In February, 2026, 75,914 PG cases were received for the States/UTs and 61,844 PG cases were redressed.
Uttar Pradesh recorded the highest number of disposals in February, 2026 with 23,333 PG cases, followed
by Gujarat with 4,792 PG cases. As of 28th February, 2026, the total pendency of PG cases on the
CPGRAMS portal stands at 1,92,877 across all States and UTs. Moreover, 22 States/UTs have more than
1,000 pending PG cases each.
The report provides the data for new users registered on CPGRAMS through CPGRAMS Portal during
February, 2026. A total of 72,357 new users have registered on CPGRAMS in February, 2026, through
various channels, out of which, 11,945 registrations are from Uttar Pradesh. The Feedback Call Centre
collected a total of 70,434 feedbacks in February, 2026, where, 25,069 feedbacks were collected from
States/UTs.
The said report also provides the state-wise analysis on the grievances registered through Common
Service Centres in February, 2026. CPGRAMS has been integrated with the Common Service Centre
(CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level
Entrepreneurs (VLEs). A total of 11,761 grievances have been registered through the Common Service
Centres in the month of February, 2026.
The report also provides the total number of training programmes conducted and officers trained over the
last four financial years under the Sevottam Scheme. Between FY 2022–23 and FY 2025–26, a total of
1,099 training courses were conducted, training ~36,320 officers.S No. Financial Year Training Conducted Officers Trained
1 2022-23 280 8,496
2 2023-24 236 8,477
3 2024-25 319 10,881
4 2025-26 (till 28th February, 2026) 264 8,466
TOTAL 1,099 36,320
Key Highlights for the month of February, 2026, are as follows:
General Highlights
A monthly review meeting under the chairmanship of Additional Secretary, DARPG was held on
25th February, 2026.
The Feedback Call Centre collected a total of 70,434 feedbacks in February, 2026, where, 25,069
feedbacks were collected from States/UTs.
Status of Public Grievances on CPGRAMS
In February, 2026, 75,914 PG cases were received for the States/UTs and 61,844 PG cases were
redressed.
Uttar Pradesh recorded the highest number of disposals in February, 2026 with 23,333 PG cases,
followed by Gujarat with 4,792 PG cases
Status of Pendency of Public Grievances on CPGRAMS
22 States/UTs have more than 1000 pending grievances as on 28th February, 2026.
For States/UTs, as on 28th February, 2026, there exists a pendency of 1,92,877 PG cases
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