The Department of Administrative Reforms and Public Grievances (DARPG) released the 44th Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs for March, 2026

**Executive Summary** The Department of Administrative Reforms and Public Grievances (DARPG) released its 44th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for March 2026. The document details the status of 83,365 new grievance cases, 75,245 redressed cases, and a total pendency of 2,01,088 cases as of March 31, 2026. It also highlights progress in officer training under the Sevottam Scheme and the operationalization of a dedicated Review Module for senior-level oversight. **Key Points / Main Content** **Grievance Redressal Performance** * **Monthly Volume:** In March 2026, States and UTs received 83,365 public grievance (PG) cases and redressed 75,245 cases. * **Leading States:** Uttar Pradesh recorded the highest number of disposals (22,985 cases), followed by Gujarat (5,417 cases). * **Pendency Status:** As of March 31, 2026, total pending cases across all States/UTs reached 2,01,088, with 22 States/UTs maintaining a pendency of over 1,000 cases each. **User Registration and Feedback** * **New Users:** 75,853 new users registered on the CPGRAMS portal in March 2026, with Uttar Pradesh accounting for 12,865 of these registrations. * **Feedback Collection:** The Feedback Call Centre collected 74,069 feedbacks during the month, of which 28,095 were specifically from States/UTs. **Infrastructure and Accessibility** * **CSC Integration:** CPGRAMS is integrated with over 5 lakh Common Service Centres (CSCs) involving 2.5 lakh Village Level Entrepreneurs (VLEs); 12,763 grievances were registered via CSCs in March 2026. * **Review Module:** A dedicated Review Module has been operational since June 6, 2025, to facilitate senior-level monitoring of grievance cases. * **Governance:** A monthly review meeting led by the Additional Secretary, DARPG, was conducted on March 27, 2026. **Capacity Building** * **Sevottam Scheme:** Between FY 2022–23 and FY 2025–26, 1,134 training courses were completed. * **Personnel Trained:** A total of ~37,620 officers have been trained over the last four financial years to improve grievance handling. **Impact Analysis** **State and UT Administrations** **Impact** States are under increased scrutiny regarding their disposal rates and pendency levels. Large-scale disposals in states like Uttar Pradesh and Gujarat set benchmarks, while 22 regions face pressure due to high pendency (over 1,000 cases). **Action Required** Administrations must utilize the dedicated Review Module (operationalized June 2025) for senior-level reviews and attend monthly review meetings to address the 2,01,088 pending cases. **Department of Administrative Reforms and Public Grievances (DARPG)** **Impact** The department is responsible for the oversight of the 44th report and the management of the CPGRAMS infrastructure, including the Feedback Call Centre. **Action Required** Continue conducting monthly review meetings and monitoring the integration of CPGRAMS with the Common Service Centre portal. **Government Officers** **Impact** Officers are being standardizing under the Sevottam Scheme to improve the quality and efficiency of grievance redressal. **Action Required** Officers must participate in the ongoing training programs, which have already seen 37,620 participants over four years. **Common Service Centres (CSCs) and Village Level Entrepreneurs (VLEs)** **Impact** They serve as the primary physical touchpoint for grievance registration, particularly for the 12,763 cases registered in March 2026. **Action Required** Maintain the availability of CPGRAMS services across the 5 lakh CSC locations to facilitate citizen access.

Key Entities Referenced