Date: 2026-05-22Category: Press ReleaseState: Union GovernmentCountry: India
The Department of Administrative Reforms and Public Grievances (DARPG) released the 45th Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for States/UTs for April, 2026
**Executive Summary**
The Department of Administrative Reforms and Public Grievances (DARPG) has released its 45th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for April 2026. The report details the receipt of 88,057 grievances and the disposal of 77,445 cases, while highlighting a total pendency of 2,11,701 cases as of April 30, 2026. Key focus areas include state-wise performance, capacity building under the Sevottam Scheme, and the integration of Common Service Centres for broader accessibility.
**Key Points / Main Content**
**Grievance Redressal Performance (April 2026)**
* **Case Volume:** States and Union Territories (UTs) received 88,057 new public grievance (PG) cases and successfully redressed 77,445 cases.
* **Leading States:** Uttar Pradesh recorded the highest number of disposals with 34,959 cases, followed by Gujarat with 5,829 cases.
* **Pendency Status:** As of April 30, 2026, there are 2,11,701 pending PG cases across all States and UTs.
* **Critical Pendency:** 22 States/UTs currently have more than 1,000 pending grievances each.
**User Registration and Feedback Mechanisms**
* **New Registrations:** 76,643 new users registered on the CPGRAMS portal in April 2026, with Uttar Pradesh accounting for 13,379 of these registrations.
* **Feedback Collection:** The Feedback Call Centre collected 73,601 total feedbacks, of which 30,621 were specifically regarding States and UTs.
* **Review Module:** A dedicated module to facilitate senior-level review of PG cases has been operational since June 6, 2025.
**Integration with Common Service Centres (CSC)**
* **Reach:** CPGRAMS is integrated with over 5 lakh CSCs, involving 2.5 lakh Village Level Entrepreneurs (VLEs).
* **Utilization:** A total of 8,001 grievances were registered through the CSC portal in April 2026.
**Training and Capacity Building**
* **Sevottam Scheme:** Between FY 2022–23 and FY 2026–27 (up to April 30, 2026), 1,159 training courses were completed.
* **Officer Training:** Approximately 38,270 officers have been trained under these programs to improve grievance redressal efficiency.
**Impact Analysis**
**Stakeholder: State and Union Territory Administrations**
**Impact**
Administrations are being monitored on disposal rates and pendency. The report highlights that 22 regions are struggling with significant backlogs (over 1,000 cases each).
**Action Required**
Senior officials must utilize the dedicated Review Module to monitor progress and accelerate the disposal of the 2,11,701 pending cases.
**Stakeholder: Government Officers**
**Impact**
Officers are the primary targets for professional development to improve the quality of grievance handling.
**Action Required**
Officers should continue to participate in the training programmes conducted under the Sevottam Scheme to enhance service delivery standards.
**Stakeholder: Common Service Centres (CSCs) and Village Level Entrepreneurs (VLEs)**
**Impact**
These entities serve as the frontline for grievance registration, particularly for citizens in rural or remote areas.
**Action Required**
VLEs must maintain the availability of CPGRAMS services across the 5 lakh+ integrated centres to ensure continued public access.
**Stakeholder: General Public/Grievants**
**Impact**
Users benefit from expanded registration channels (Portal and CSCs) and a systematic feedback mechanism.
**Action Required**
Citizens are encouraged to use the CPGRAMS portal for registrations and provide feedback through the call centre to improve the redressal process.
Key Entities Referenced
Centralized Public Grievance Redress and Monitoring System (CPGRAMS): The primary online platform used for the registration, redressal, and monitoring of public grievances across States and Union Territories.
Department of Administrative Reforms and Public Grievances (DARPG): The nodal department responsible for releasing the monthly report and overseeing the grievance redressal performance of various administrative units.
Sevottam Scheme: A service delivery excellence model under which training programmes are conducted for government officers to improve grievance handling and public service.
Common Service Centres (CSC): Local service delivery points integrated with the CPGRAMS portal to enable grievance registration through Village Level Entrepreneurs (VLEs).
Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and
Public Grievances (DARPG) released the 45th
Report on Centralized Public Grievance Redress
and Monitoring System (CPGRAMS) for
States/UTs for April, 2026
In April, 2026, 88,057 PG cases were received for the
States/UTs and 77,445 PG cases were redressed
Under the Sevottam Scheme, in the last five Financial Years,
1,159 training courses have been completed, in which 38,270
officers have been trained
Posted On: 22 MAY 2026 2:07PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized
Public Grievance Redress and Monitoring System (CPGRAMS) 45th monthly report for States/UTs for
April, 2026. The said report provides a detailed analysis of types and categories of public grievances and
the nature of disposal by the States/UTs.
In April, 2026, 88,057 PG cases were received for the States/UTs and 77,445 PG cases were redressed.
Uttar Pradesh recorded the highest number of disposals in April, 2026 with 34,959 PG cases, followed by
Gujarat with 5,829 PG cases. As of 30th April, 2026, the total pendency of PG cases on the CPGRAMS
portal stands at 2,11,701 across all States and UTs. Moreover, 22 States/UTs have more than 1,000
pending PG cases each.
The report provides the data for new users registered on CPGRAMS through CPGRAMS Portal during
April, 2026. A total of 76,643 new users have registered on CPGRAMS in April, 2026, through various
channels, out of which, 13,379 registrations are from Uttar Pradesh. The Feedback Call Centre collected a
total of 73,601 feedbacks in April, 2026, where, 30,621 feedbacks were collected from States/UTs.
The said report also provides the state-wise analysis on the grievances registered through Common
Service Centres in April, 2026. CPGRAMS has been integrated with the Common Service Centre (CSC)
portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level Entrepreneurs
(VLEs). A total of 8,001 grievances have been registered through the Common Service Centres in the
month of April, 2026.
The report also provides the total number of training programmes conducted and officers trained over the
last five financial years under the Sevottam Scheme. Between FY 2022–23 and FY 2026–27, a total of
1,159 training courses were conducted, training ~38,270 officers.S No. Financial Year Training Conducted Officers Trained
1 2022-23 280 8,496
2 2023-24 236 8,477
3 2024-25 319 10,881
4 2025-26 313 10,033
5 2026-27 (till 30th April) 11 383
TOTAL 1,159 38,270
Key Highlights for the month of April, 2026, are as follows:
General Highlights
To facilitate senior-level review of PG cases in States/UTs, a dedicated Review Module has been
operationalised, effective from 6th June 2025.
Under the Sevottam Scheme, in the last five Financial Years (FY 2022-23 to FY 2026-27), 1,159
training courses have been completed, in which ~38,270 officers have been trained.
The Feedback Call Centre collected a total of 73,601 feedback in April, 2026, where, 30,621
feedbacks were collected from States/UTs.
Status of Public Grievances on CPGRAMS
In April, 2026, 88,057 PG cases were received for the States/UTs and 77,445 PG cases were
redressed.
Uttar Pradesh recorded the highest number of disposals in April, 2026 with 34,959 PG cases,
followed by Gujarat with 5,829 PG cases.
Status of Pendency of Public Grievances on CPGRAMS
22 States/UTs have more than 1000 pending grievances as on 30th April, 2026.
For States/UTs, as on 30th April, 2026, there exists a pendency of 2,11,701 PG cases
Click here for pdf file:
*****
NKR/AK/AV
(Release ID: 2264045) Visitor Counter : 235
Read this release in: Urdu , ही , Gujarati , Tamil