Date: 2026-03-17Category: Press ReleaseState: Union GovernmentCountry: India
The Department of Administrative Reforms and Public Grievances (DARPG) released the 46th Monthly Report on Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for Central Ministries/Departments performance for the month of February, 2026
**Executive Summary**
The Department of Administrative Reforms and Public Grievances (DARPG) released its 46th monthly report on CPGRAMS performance for February 2026, documenting the redressal of 1,63,606 public grievances. The report highlights that monthly disposal has exceeded 1 lakh cases for 44 consecutive months, achieving an average disposal time of 14 days. Key activities include the monitoring of grievance redressal rankings and the conduct of 18 Secretary-level review meetings during the month.
**Key Points / Main Content**
**Grievance and Appeal Statistics**
* **Case Volume:** In February 2026, 1,63,750 PG cases were received and 1,63,606 cases were redressed, leaving a pendency of 72,485 cases.
* **Appeals:** 31,326 appeals were received while 31,984 were disposed of; the current appeal pendency for 2026 stands at 20,875.
* **Efficiency:** The average disposal time for grievances in Central Ministries/Departments is 14 days for the year 2026.
**User Registration and Feedback**
* **New Users:** 72,357 new users registered on the portal in February 2026, with the highest number of registrations (11,945) originating from Uttar Pradesh.
* **Feedback Collection:** The Feedback Call Centre collected 70,434 feedbacks, of which 45,365 were related to Central Ministries/Departments.
* **Common Service Centres (CSC):** 11,761 grievances were registered via the CSC portal, which is integrated with over 5 lakh centres and 2.5 lakh Village Level Entrepreneurs.
**Performance Rankings (GRAI February 2026)**
* **Group A (≥ 500 grievances):** Top performers include the Department of Telecommunications, the Central Board of Indirect Taxes and Customs, and the Department of Posts.
* **Group B (< 500 grievances):** Top performers include the Ministry of Parliamentary Affairs, the Ministry of AYUSH, and the Ministry of Textiles.
**Monitoring and Reforms**
* **Review Meetings:** The Review Meeting Module, operational since February 2025, facilitated 18 Secretary-level reviews in February 2026 to enhance redressal efficiency.
* **Total Reviews:** As of February 28, 2026, a total of 283 review meetings have been conducted.
* **Reform Process:** These reports are a component of DARPG’s 10-step CPGRAMS reform process aimed at improving disposal quality and timelines.
**Impact Analysis**
**Central Ministries and Departments**
**Impact**
They are subject to monthly performance tracking and public ranking via the Grievance Redressal Assessment and Index (GRAI). High-performing departments are highlighted, while all are monitored for disposal timelines and pendency.
**Action Required**
Ministries must continue to process grievances within the 14-day average target and participate in Secretary-level review meetings to improve redressal mechanisms.
**Citizens and Grievants**
**Impact**
Citizens benefit from streamlined access to grievance redressal through the CPGRAMS portal and 5 lakh Common Service Centres, resulting in faster resolution times.
**Action Required**
Users are encouraged to register grievances through available channels and provide feedback via the call centre to assist in improving service quality.
**DARPG (Department of Administrative Reforms and Public Grievances)**
**Impact**
As the oversight body, DARPG is responsible for maintaining the CPGRAMS infrastructure and ensuring the 10-step reform process is implemented.
**Action Required**
DARPG must continue to publish monthly performance data, manage the Review Meeting Module, and oversee the integration of Common Service Centres.
Key Entities Referenced
Centralized Public Grievance Redress and Monitoring System (CPGRAMS): An online platform for citizens to lodge grievances and for government authorities to track and resolve public complaints across Central Ministries and Departments.
Department of Administrative Reforms and Public Grievances (DARPG): The nodal agency responsible for the formulation of policy and coordination of measures for grievance redressal and administrative reforms.
Grievance Redressal Assessment and Index (GRAI): A ranking mechanism used to evaluate and compare the performance of various government departments in resolving public grievances.
Common Service Centres (CSC): Digital service delivery points integrated with CPGRAMS to facilitate grievance registration for citizens, particularly through Village Level Entrepreneurs (VLEs).
Review Meeting Module: A digital tool operationalized to facilitate Secretary-level reviews of public grievances to enhance disposal efficiency and monitor redressal mechanisms.
Ministry of Personnel, Public Grievances & Pensions
The Department of Administrative Reforms and
Public Grievances (DARPG) released the 46th
Monthly Report on Centralized Public Grievance
Redress and Monitoring System (CPGRAMS) for
Central Ministries/Departments performance for
the month of February, 2026
In February 2026, 1,63,750 PG cases were received on the
CPGRAMS portal, and 1,63,606 PG cases were redressed
For the 44th month in a row, the monthly disposal crossed 1
lakh cases in the Central Secretariat
Department of Telecommunications, Central Board of Indirect
Taxes and Customs and Department of Posts topped the
Group A category in the GRAI rankings released for the
month of February, 2026
Ministry of Parliamentary Affairs, Ministry of AYUSH and
Ministry of Textiles topped in Group B category in the GRAI
rankings released for the month of February, 2026
Posted On: 17 MAR 2026 1:28PM by PIB Delhi
The Department of Administrative Reforms and Public Grievances (DARPG) released the Centralized
Public Grievance Redress and Monitoring System (CPGRAMS) monthly report for February, 2026, which
provides a detailed analysis of types and categories of public grievances and the nature of disposal. This is
the 46th report on Central Ministries/Departments published by DARPG.
The progress for February, 2026 indicates 1,63,606 Grievances redressed by Central
Ministries/Departments. The Average Grievance Disposal Time in the Central Ministries/Departments for
2026 is 14 days. These reports are part of the 10-step CPGRAMS reform process which was adopted by
DARPG to improve the quality of disposal and reduce the timelines.
The report provides the data for new users registered through the CPGRAMS Portal in the month of
February, 2026. A total of 72,357 new users have registered on CPGRAMS in February, 2026, through
various channels, out of which, 11,945 registrations are from Uttar Pradesh. The Feedback Call Centrecollected 70,434 feedbacks in the month of February, 2026, where 45,365 feedbacks were collected for
Central Ministries/Departments.
The said report also provides the state-wise analysis on the grievances registered through Common
Service Centres in February, 2026. CPGRAMS has been integrated with the Common Service Centre
(CSC) portal and is available at more than 5 lakh CSCs, associating with 2.5 lakh Village Level
Entrepreneurs (VLEs). A total of 11,761 grievances have been registered through the Common Service
Centres in the month of February, 2026.
The report also presents an overview of the Review Meeting Module, which has been operationalised on
14th February 2025 across Central Ministries and Departments. This module facilitates Secretary-level
reviews of public grievances, thereby enhancing the efficiency of redressal mechanisms and improving
citizen satisfaction. As of 28th February, 2026, a total of 283 review meetings have been conducted, out of
which 18 meetings were held in February, 2026.
The following are the Key Highlights of the DARPG’s monthly CPGRAMS report for February, 2026 for
Central Ministries/ Departments:
PG Cases:
In February, 2026, 1,63,750 PG cases were received on the CPGRAMS portal, 1,63,606 PG cases
were redressed and there exists a pendency of 72,485 PG cases.
PG Appeals:
In February, 2026, 31,326 appeals were received and 31,984 appeals were disposed.
20,875 appeal pendency recorded in February, 2026 for the year 2026.
Grievance Redressal Assessment and Index (GRAI) – February, 2026
Department of Telecommunications, Central Board of Indirect Taxes and Customs and Department
of Posts are amongst the top performers in the Grievance Redressal Assessment & Index within the
Group A (more than equal to 500 grievances) for February, 2026.
Ministry of Parliamentary Affairs, Ministry of AYUSH and Ministry of Textiles are amongst the top
performers in Grievance Redressal Assessment & Index within the Group B (less than 500
grievances) for February, 2026.
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