Date: 2025-12-11Category: Press ReleaseState: Union GovernmentCountry: India
The first Preparatory meeting on “Prashasan Gaon Ki Ore” - Nationwide campaign 2025 for Redressal of Public Grievances and Improving Service Delivery was held with all AR Secretaries of the States and all DCs DMs on 10.12.2025
**Executive Summary**
The document reports on the first preparatory meeting for the nationwide "Prashasan Gaon Ki Ore" campaign 2025, focused on the redressal of public grievances and improving service delivery. The meeting, held on December 10, 2025, involved AR Secretaries of States and DCs/DMs. The campaign aims to implement good governance practices and improve service delivery in States/UTs from December 19-25, 2025, with a preparatory phase from December 11-18, 2025.
**Key Points / Main Content**
* **Campaign Overview:**
* "Prashasan Gaon Ki Ore" is a nationwide campaign for the redressal of public grievances and improving service delivery.
* The campaign will be held from December 19-25, 2025, in all Districts, States, and Union Territories of India.
* **Objectives:**
* Promote Good Governance Practices, Innovations, and replication of initiatives.
* Identification, promotion, and documentation of best practices.
* Taking Redressal of Public Grievances to the doorsteps of citizens.
* Taking Administration to grassroots through ‘Prashasan Gaon Ki Ore' campaign.
* **Preparatory Phase (December 11-18, 2025):**
* States/UTs and Districts will plan for District and Tehsil level events.
* States/UTs and Districts will inform all the stakeholders.
* **Implementation Phase Activities (December 19-25, 2025):**
* Public grievances redress in CPGRAMS.
* Public grievances redress in the State portals.
* Public grievances redress in Special Camps.
* Service Delivery applications disposed of in Special Camps.
* Collation of Good Governance practices and dissemination and share them along with requisite picture on the portal
* Success stories on resolution of public grievances
* Services added for online service delivery
* Vision Document – District@100
* **Portal:**
* A dedicated portal is operational from December 10, 2025: https://darpgapps.nic.in/GGW25
**Impact Analysis**
**States/UTs and Districts**
* **Impact:** Responsible for planning and executing campaign activities.
* **Action Required:** Plan District and Tehsil level events during the Preparatory Phase and conduct activities during the Implementation Phase.
**AR Secretaries of the States and DCs/DMs**
* **Impact:** Sensitized about the campaign.
* **Action Required:** Actively participate in the campaign and redress the pending public grievances and service delivery applications. Inform stakeholders.
**Citizens**
* **Impact:** Intended beneficiaries of improved public grievance redressal and service delivery.
* **Action Required:** No immediate action specified, but they are the target of improved service delivery.
Key Entities Referenced
Prashasan Gaon Ki Ore: A nationwide campaign for redressal of public grievances and improving service delivery in India.
DARPG: Department of Administrative Reforms and Public Grievances; addressed participants and presented guidelines for the campaign.
CPGRAMS: Centralized Public Grievance Redress and Monitoring System, mentioned as a channel for public grievances redressal during the campaign.
States/UTs and Districts of India: The geographical scope of the 'Prashasan Gaon Ki Ore' campaign implementation.
Good Governance Week 2025: The campaign is being launched as part of this week.
Ministry of Personnel, Public Grievances & Pensions
The first Preparatory meeting on “Prashasan
Gaon Ki Ore” - Nationwide campaign 2025 for
Redressal of Public Grievances and Improving
Service Delivery was held with all AR Secretaries
of the States and all DCs DMs on 10.12.2025
Secretary, DARPG addressed the participants and Additional
Secretary, DARPG presented the PPT on Guidelines of
‘Prashasan Gaon Ki Ore’ 2025 campaign
प्रव तथ: 11 DEC 2025 3:00PM by PIB Delhi
Prashasan Gaon Ki Ore - the Nation-wide campaign for Redressal of Public Grievances and Improving
Service Delivery will be held in all Districts, States and Union Territories of India from 19th – 25th
December, 2025.
The objectives of the campaign are as under:
a. Promote Good Governance Practices, Innovations and replication of initiatives.
b. Identification, promotion and documentation of best practices.
c. Taking Redressal of Public Grievances to doorsteps of citizens.
d. Taking Administration to grassroots through ‘Prashasan Gaon Ki Ore’ campaign.
Following the initiatives taken by Government of India Ministries/ Departments in Special Campaign 5.0
focused on making offices cleaner, reducing pendency in public grievances, systematically disposing of
e-waste/scraps and improving record management for better governance, Prashasan Gaon Ki Ore 2025
campaign is being launched from 19.12.2025 in all the States/ UTs and Districts as part of Good
Governance Week 2025.
As part of this initiative, a dedicated portal, https://darpgapps.nic.in/GGW25, has been made operational
from December 10, 2025. The Preparatory Phase of the Campaign will run from 11th Dec to 18th Dec.
During this period, the States/ UTs and the Districts will plan for the District and Tehsil level events for
the main campaign and do the necessary publicity to inform all the stakeholders.
The States/UTs will conduct the following activities during the Implementation Phase i.e. December 19th
to 25th, 2025:
1. Public grievances redress in CPGRAMS
2. Public grievances redress in the State portals
3. Public grievances redress in Special Camps
4. Service Delivery applications disposed in Special Camps5. Collation of Good Governance practices and dissemination and share them along with
requisite picture on the portal
6. Success stories on resolution of public grievances
7. Services added for online service delivery
8. Vision Document – District@100
All AR Secretaries of the States and DCs/DMs were sensitized in this Preparatory Meeting. The focus of
the campaign is to give an impetus to redress the pending public grievances and service delivery
applications in the States at all levels and document the good governance practices. The states’ AR
Secretaries and the District Magistrates assured of active participation in all the districts.
The preparatory meeting was attended by more than 700 DCs/DMs/Field Officers and from more than
1200 locations across India with Senior Officials of Administrative Reforms Departments of the
States/UTs.
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NKR/AK
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