TRAI Assesses Mobile Network Quality Across Srinagar City, Gulmarg City, - 4th August 2026 - Ministry of Communications - Gazette Notification PDF
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Read or download the official PDF of this gazette notification issued by the Ministry of Communications on 4th August 2026. Classified under Press Release.
Executive Summary & Key Takeaways
Executive Summary The Telecom Regulatory Authority of India (TRAI) released the results of Independent Drive Tests (IDT) conducted from June 8 to June 12, 2026, to assess mobile network quality in the Jammu & Kashmir Licensed Service Area. The assessment evaluated voice and data performance across Srinagar, Gulmarg, Anantnag, Pahalgam, and connecting highways to inform consumers and encourage service improvements. Findings have been shared with Telecom Service Providers (TSPs) for immediate corrective action.
Key Points / Main Content
Assessment Scope and Methodology
- Geographic Coverage: The tests covered Srinagar City, Gulmarg City, Anantnag City, Pahalgam City, and the highways connecting Srinagar to Pahalgam and Gulmarg.
- Infrastructure Tested: Real-time performance was captured for 2G, 3G, 4G, and 5G networks across 373.6 km of city roads, 111.5 km of highways, six hotspots, and a 4.9 km walk test.
- Supervision: The drive tests were conducted by an appointed agency under the direct supervision of the TRAI Regional Office, Delhi.
Assessed Quality of Service (QoS) Parameters
- Coverage Gap: Measures the percentage of signal samples falling below the minimum prescribed strength for each technology.
- Voice Service Quality: Evaluated based on Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Call Setup Time, and Speech Quality (MOS).
- Call Silence: Monitored the frequency and duration of silence instances (exceeding 3 seconds) during established calls.
- Data Performance: Benchmarked via download/upload throughput, latency, jitter, and packet drop rates.
Regional Performance Highlights
- Srinagar and Gulmarg City: RJIL recorded the highest average 5G download speed at 276.92 Mbps, while VIL recorded the highest number of coverage gap samples (4,500).
- Anantnag and Pahalgam City: Airtel led with an average 5G download speed of 183.84 Mbps; BSNL and VIL showed significantly higher coverage gaps compared to other providers.
- Highways: On the Srinagar to Pahalgam Highway, Airtel recorded the highest average 5G download speed (192.01 Mbps), whereas VIL showed the highest call drop count.
- Hotspots and Walk Tests: Specialized testing captured stationary and pedestrian user experiences at high-traffic locations like Lal Chowk, Srinagar Railway Station, and the University of Kashmir.
Impact Analysis
Telecom Service Providers (Airtel, BSNL, RJIL, VIL) Impact Providers are held publicly accountable for network deficiencies, including coverage gaps, high call drop rates, and sub-par data speeds identified during the IDT. Action Required TSPs must review the specific findings shared by TRAI and take necessary technical actions to improve network performance and meet QoS standards.
General Telecom Consumers Impact Consumers receive transparent, objective data regarding the on-ground performance of different TSPs in the J&K region. Action Required No mandatory action is required; however, consumers are encouraged to use the published reports to make informed choices regarding their service providers.
TRAI Regional Office (Delhi) Impact The office serves as the regulatory supervisor and point of contact for network quality issues within the J&K LSA. Action Required Must maintain the availability of detailed reports on the TRAI website and provide clarifications to stakeholders via the designated email and telephone channels.
Key Entities Referenced
Telecom Regulatory Authority of India (TRAI): The regulatory body that conducted the Independent Drive Tests to assess and verify the quality of mobile network services.
Independent Drive Test (IDT): A specific initiative used by TRAI to capture on-ground mobile network performance data for voice and data services across various environments.
Jammu & Kashmir Licensed Service Area (J&K LSA): The central geographic region, including Srinagar, Gulmarg, Anantnag, and Pahalgam, where the network quality assessments were conducted.
Telecom Service Providers (TSPs): The entities whose network performance and Quality of Service (QoS) parameters, such as call drop rates and data throughput, were evaluated in the report.
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Ministry of Communications
TRAI Assesses Mobile Network Quality Across
Srinagar City, Gulmarg City, Anantnag City,
Pahalgam City, Srinagar to Pahalgam Highway
and Srinagar to Gulmarg Highway Route under
J&K LSA
प्रव तथ: 04 AUG 2026 5:21PM by PIB Delhi
The Telecom Regulatory Authority of India (TRAI) has released findings of Independent Drive Test
(IDT) conducted across Srinagar City, Gulmarg City, Anantnag City, Pahalgam City, Srinagar to
Pahalgam Highway and Srinagar to Gulmarg Highway Route under J&K LSA, during the month of
June 2026, for information of general telecom consumers. The purpose of this drive test is to assess
and verify real time quality of mobile network services (both voice & data) provided by Telecom
Service Providers (TSPs). During the IDT, TRAI captures performance of TSPs for key Quality of
Service (QoS) parameters like Coverage, Call Drop Rate (CDR), Call Setup Success Rate (CSSR),
data Download (DL) and Upload (UL) throughput etc., which are then published to inform
Consumers and encourage TSPs to improve their services.
These IDTs have been designed to capture on ground mobile network performance of all TSPs
across diverse usages environment like cities, hotspots, public transport hubs, etc. In this type of
drive testing, live data and voice sessions are established using SIM cards from all TSPs over 2G,
3G, 4G and 5G networks. Multiple advanced test handsets are used, and the sessions are monitored
and analyzed in real-time using advanced Software Systems.
TRAI, through its appointed agency, conducted drive tests across City drive – 373.6 Km, Highway
Drive-111.5 Km, Hotspot locations - 06, Walk Test – 4.9 Km and Inter Operator Calling at 01
location during 08th June 2026 to 12th June 2026 in J&K LSA. These tests were conducted under the
supervision of the TRAI Regional Office Delhi. The observations presented in drive test reports
represent the performance of the TSPs on the area / route under test on the day / time of conducting
the drive test.
Drive Test Route Map: The following map provides overview of drive test routes indicating
Railway Drive, Highway Drive, City drive, Hotspots, Walk tests & Inter-operator calling, as per
the legends shown on the map: -
Figure-1: Drive test routesKey Parameters Assessed
a. Coverage Gap: Percentage of samples, for which signal strength observed less than the
minimum prescribed signal strength for respective technology (2G/ 3G/ 4G/ 5G).
b. Voice Services: Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Call Setup Time,
Call Silence Rate, Speech Quality (MOS).
c. Call Silence Instance: Number of call silence instances occurred during the calls.
d. Data Services: Download / Upload Throughput, Latency, Jitter, Packet Drop Rate.
The overall mobile network performance in Srinagar and Gulmarg City route for the key parameters
has been summarized below: -
a. Coverage Gap - The signal strength observed during voice testing on the drive test route in auto-
selection mode (5G/4G/3G/2G), measured as the number of samples having poor signal strength out
of the total samples collected, was 194/40350 for Airtel, 1380/40020 for BSNL, 167/37548 for RJILand 4500/39609 for VIL. Details of the coverage gaps have been provided in the map of Annexure-
I.
b. Dropped Calls - Dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G), measured as the number of
dropped calls out of the number of successfully established calls, were 0/360 for Airtel, 07/340 for
BSNL, 0/361 for RJIL and 3/360 for VIL. Details of the dropped call locations have been provided
in the map of Annexure-I.
c. Call Silence Instance - Call silence instances in Auto-selection mode (5G/4G), measured as the total
number of silence instances observed for > 3 seconds out of the total calls established, were 0/350
for Airtel, 39/332 for BSNL, 2/348 for RJIL and 9/344 for VIL. Details of the call silence instance
locations have been provided in the map of Annexure-I.
d. Data Download and Upload Throughput:
i. Data Download performance (Overall): Average download speed was observed as
188.64 Mbps for Airtel (5G), 10.77 Mbps for BSNL (4G), 276.92 Mbps for RJIL (5G)
and 24.14 Mbps for VIL (4G). Detail of Download throughput has been provided in the
map of Annexure-I.
ii. Data Upload performance (Overall): Average upload speed was observed as 33.69
Mbps for Airtel (5G), 6.34 Mbps for BSNL (4G), 35.90 Mbps for RJIL (5G) and 10.79
Mbps for VIL (4G). Details of Upload throughput have been provided in the map of
Annexure-I.
Locations of Dropped Calls and Call Silence instances can be seen by clicking red dot on the
map of Annexure-I.
The overall mobile network performance in Anantnag and Pahalgam City route for the key
parameters has been summarized below: -
a. Coverage Gap - The signal strength observed during voice testing on the drive test route in auto-
selection mode (5G/4G/3G/2G), measured as the number of samples having poor signal strength out
of the total samples collected, was 226/17997 for Airtel, 3242/16735 for BSNL, 365/17914 for RJIL
and 6947/15634 for VIL. Details of the coverage gaps have been provided in the map of Annexure-
II.
b. Dropped Calls - Dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G), measured as the number of
dropped calls out of the number of successfully established calls, were 0/161 for Airtel, 4/142 for
BSNL, 0/161 for RJIL and 5/145 for VIL. Details of the dropped call locations have been provided
in the map of Annexure-II.
c. Call Silence Instance - Call silence instances in Auto-selection mode (5G/4G), measured as the total
number of silence instances observed for > 3 seconds out of the total calls established, were 01/156
for Airtel, 17/133 for BSNL, 2/155 for RJIL and 10/111 for VIL. Details of the call silence instance
locations have been provided in the map of Annexure-II.
d. Data Download and Upload Throughput:i. Data Download performance (Overall): Average download speed was observed as 183.84 Mbps for
Airtel (5G), 6.86 Mbps for BSNL (4G), 163.53 Mbps for RJIL (5G) and 12.92 Mbps for VIL (4G).
Detail of Download throughput has been provided in the map of Annexure-II.
ii) Data Upload performance (Overall): Average upload speed was observed as 24.43 Mbps for
Airtel (5G), 2.91 Mbps for BSNL (4G), 24.98 Mbps for RJIL (5G) and 5.79 Mbps for VIL (4G).
Details of Upload throughput have been provided on the map of Annexure-II.
Locations of Dropped Calls and Call Silence instances can be seen by clicking red dot on the
map of Annexure-II.
The overall mobile network performance in Srinagar to Pahalgam Highway Route for the
key parameters has been summarized below: -
a. Coverage Gap - The signal strength observed during voice testing on the drive test route in
auto-selection mode (5G/4G/3G/2G), measured as the number of samples having poor signal
strength out of the total samples collected, was 84/7890 for Airtel, 1912/7878 for BSNL,
138/7919 for RJIL and 2474/7699 for VIL. Details of the coverage gaps have been provided
in the map of Annexure-III.
b. Dropped Calls - Dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G), measured as the
number of dropped calls out of the number of successfully established calls, were 0/40 for
Airtel, 0/38 for BSNL, 0/41 for RJIL and 4/41 for VIL. Details of the dropped call locations
have been provided in the map of Annexure-III.
c. Call Silence Instance - Call silence instances in Auto-selection mode (5G/4G), measured as
the total number of silence instances observed for > 3 seconds out of the total calls
established, were 0/39 for Airtel, 9/35 for BSNL, 0/38 for RJIL and 1/38 for VIL. Details of
the call silence instance locations have been provided in the map of Annexure-III.
d. Data Download and Upload Throughput:
i. Data Download performance (Overall): Average download speed was observed as
192.01 Mbps for Airtel (5G), 14.61 Mbps for BSNL (4G), 88.24 Mbps for RJIL (5G)
and 14.27 Mbps for VIL (4G). Details of Download throughput has been provided in
the map of Annexure-III.
ii. Data Upload performance (Overall): Average upload speed was observed as 34.39
Mbps for Airtel (5G), 8.00 Mbps for BSNL (4G), 32.05 Mbps for RJIL (5G) and 5.90
Mbps for VIL (4G). Details of Upload throughput have been provided in the map of
Annexure-III.
Locations of Dropped Calls and Call Silence instances can be seen by clicking red dot on the
map of Annexure-III.
The overall mobile network performance in Srinagar to Gulmarg Highway Route for the
key parameters has been summarized below: -
a) Coverage Gap - The signal strength observed during voice testing on the drive test
route in auto-selection mode (5G/4G/3G/2G), measured as the number of samples
having poor signal strength out of the total samples collected, was 374/4876 forAirtel, 1586/4648 for BSNL, 449/4207 for RJIL and 2284/4499 for VIL. Details of
the coverage gaps have been provided in the map of Annexure-IV.
b) Dropped Calls - Dropped calls in auto-selection mode (5G/ 4G/ 3G/ 2G), measured
as the number of dropped calls out of the number of successfully established calls,
were 4/27 for Airtel, 7/26 for BSNL, 7/27 for RJIL and 7/25 for VIL. Details of the
dropped call locations have been provided in the map of Annexure-IV.
c) Call Silence Instance - Call silence instances in Auto-selection mode (5G/4G),
measured as the total number of silence instances observed for > 3 seconds out of the
total calls established, were 4/25 for Airtel, 7/26 for BSNL, 0/22 for RJIL and 1/21
for VIL. Details of the call silence instance locations have been provided in the map
of Annexure-IV.
d) Data Download and Upload Throughput:
i) Data Download performance (Overall): Average download speed was observed as
176.89 Mbps for Airtel (5G), 8.82 Mbps for BSNL (4G), 88.14 Mbps for RJIL (5G) and 13.80 Mbps
for VIL (4G). Detail of Download throughput has been provided in the map of Annexure-IV.
ii) Data Upload performance (Overall): Average upload speed was observed
as 36.14 Mbps for Airtel (5G), 4.20 Mbps for BSNL (4G), 33.45 Mbps for
RJIL (5G) and 5.09 Mbps for VIL (4G). Details of Upload throughput have
been provided in the map of Annexure-IV.
Locations of Dropped Calls and Call Silence instances can be seen by clicking red dot on the
map of Annexure-IV.
Details of drive test route and area covered during the IDT are as below: -
a) City - The areas covered in the city drive are Srinagar, Rajbagh, Nowgam, Chanpora,
Hyderpora, Ranbirgarh, Shadi Pora, Dab Sadat, Seh Pora, Ganderbal, Rangil, New
Theed, Dani Hama, Rainawari, Soura, Hardu Aboora , Gulmarg, Anantnag, Hakura Badas
Gam, Qazigund, Qaimoh, Bijbehara, Mattan, Seer Hamdan, Srigufwara, Sallar Pahalgam
and nearby areas.
b) Highway - The area covered in the Highway route are Srinagar to Pahalgam
Highway passing through Pampore, Lethipora, Barsoo, Awantipora, Chersoo
Awantipora,Bijbehara, Mattan,Seer Hamdan, Aishmuqam, Yanier and Srinagar to Gulmarg
Highway passing through Narbal, Kawoosa Khalisa, Magam, Kunzer, Cahandilora,
Tungmarg and Gulmarg etc.
c) Hotspot - The hotspot locations, capturing stationary user experience are Accounts
General Office, Betaab Valley Viewpoint, Hari Singh High St., SMHS Hospital, Srinagar
Railway Station and University of Kashmir Srinagar.
d) Walk Test - The walk test conducted on 12th June 2026, covered Lal Chowk to Ghanta Ghar
capturing mobile network behaviors in crowded pedestrian environments.The findings of this IDT report have been shared with respective TSPs for taking further necessary
action at their end. Detailed reports of IDT are made available on the TRAI website at www.trai.gov.
in. For any clarification or additional information, an email can be sent to adv.ca@trai.gov or
Regional Office of TRAI at Delhi RO can be contacted on telephone no. +91-11-20907772.
Click here to see Annexure
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