TRAI Assesses Network Quality of Mobile Service Operators across Durg and Bhilai Cities, Raipur to Jagdalpur highway and Bhopal to Ratlam Railway Route MP LSA

**Executive Summary** This report summarizes the findings of Independent Drive Tests (IDT) conducted by the Telecom Regulatory Authority of India (TRAI) in November 2025. The tests assessed the network quality of mobile service operators (MSOs) across Durg and Bhilai cities, the Raipur to Jagdalpur highway, and the Bhopal to Ratlam railway route in Madhya Pradesh LSA. The findings of the IDT have been communicated to the relevant Telecom Service Providers (TSPs) for necessary action. **Key Points / Main Content** * **Scope of IDT:** * Conducted by TRAI in November 2025 in Madhya Pradesh LSA. * Covered Durg and Bhilai cities (357.4 Kms of City test and 4.7 kms of walk test ), Raipur to Jagdalpur highway (297.8 Kms), and Bhopal to Ratlam railway route (280.7 Kms). * Evaluated 2G, 3G, 4G, and 5G technologies in diverse environments. * **Key Parameters Assessed:** * **Voice Services:** Call Setup Success Rate (CSSR), Drop Call Rate (DCR), Call Setup Time, Call Silence Rate, Speech Quality (MOS), and Coverage. * **Data Services:** Download/Upload Throughput, Latency, Jitter, Packet Drop Rate, and Video Streaming Delay. * **Voice Services Performance (Auto-selection mode):** * **Call Setup Success Rate:** Airtel (95.44%), BSNL (85.31%), RJIL (100%), VIL (96.31%). * **Drop Call Rate:** Airtel (0.57%), BSNL (3.56%), RJIL (0.45%), VIL (1.46%). * **Call Setup Time:** Airtel (1.33 seconds), BSNL (2.38 seconds), RJIL (0.68 seconds), VIL (0.93 seconds). * **Call Silence/Mute Rate:** Airtel (1.19%), BSNL (5.69%), RJIL (0.34%), VIL (1.16%). * **Mean Opinion Score (MOS):** Airtel (3.98), BSNL (3.38), RJIL (4.47), VIL (3.96). * **Data Services Performance (Overall):** * **Average Download Speed:** Airtel (111.02 Mbps), BSNL (6.56 Mbps), RJIL (237.11 Mbps), VIL (23.73 Mbps). * **Average Upload Speed:** Airtel (25.19 Mbps), BSNL (4.96 Mbps), RJIL (20.71 Mbps), VIL (17.68 Mbps). * **Latency (50th Percentile):** Airtel (48.08 ms), BSNL (41.29 ms), RJIL (30.33 ms), VIL (48.34 ms). * **Data Services Performance (Hotspots):** * Specific download and upload speeds provided for Airtel, BSNL, RJIL, and VIL across 4G and 5G networks (see document for details). * **Poor Signal Strength:** * Airtel, BSNL, VIL and RJIL correspondingly showed: * City drive, poor signal strength observed in 0.87%, 2.36%, 0.87% & 3.18% of the route covered respectively. * Highway drive, poor signal strength observed in 20.86%, 26.29%, 7.16% & 24.58% of the route covered respectively. * Railway drive, poor signal strength observed in 6.92%, 33.98%, 2.70% & 10.77% of the route covered respectively. **Impact Analysis** **Telecom Service Providers (Airtel, BSNL, RJIL, VIL)** * **Impact:** The report provides a detailed assessment of their network performance in specific regions, highlighting areas of strength and weakness in both voice and data services. * **Action Required:** Analyze the findings, identify areas for improvement (e.g., reducing drop call rates, improving data speeds, addressing poor signal strength issues), and implement corrective measures to enhance service quality. **Telecom Regulatory Authority of India (TRAI)** * **Impact:** Has an overview of the performance levels of various telecom operators in specific regions in India, for the purpose of regulation. * **Action Required:** The information of this report to make regulatory decisions to achieve the goal of providing high-quality telecommunication services to consumers. **Consumers in Durg, Bhilai, Raipur, Jagdalpur, Bhopal, and Ratlam Regions** * **Impact:** The report's findings indirectly impact consumers by informing regulatory and operator actions that can lead to improved network quality and service experience. * **Action Required:** No direct action required. Consumers may benefit from improved services as a result of the IDT findings.

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