TRAI releases Telecom Consumer Protection (13th Amendment) Regulations, 2026

InformatNiootnte o t heP ress (PreRsesl eaNsoe.1 20/2026) ForI mmediarteel ease TelecoRme gulatory AouftI hnodriiat y TRAIr eleaTseelse cCoomn sumPerro tect(iTohni rteenth AmendmenRte)g ulati2o0n2s6, � NewD elh2i1,S eptemb2e0r2 6-T heT elecoRme gulaAtuotrhyo orfi ty Ind(iTaR AtIo)d arye leatsheTede l ecoCmo nsumPerro tec(tTihoinr teenth AmendmeRnetg)u la2t0i2o6n.,

2. TRAhIa dr eleatshededr aTfelte coCmo nsumPerro tec(tTihoinr teenth AmendmeRnetg)u lat(iToCnPsR2 )0,2 f6o cro nsultoanti itwosen b siotne

07.04.2S0i2n6ct.eh ei mplementoafTt CiPoRn( wTelfAtmhe ndment), 2024t,h e Autohbosreirttvyhe ledi mitiantt ihoaenv ailaobfVi oliictey- and­ SMS-onSlTyVb se inogf febryet de lecsoemr vpircoev idwehresro,en lay limintuemdb eorfs ucShT Vsc,o ncentornal toendgv earl idwietribeee si ng offearneddm akinlgo w-inccoomnes umdeerpsr iovfea df fordsahbolret er duratcihooni cIenso .r detro a ddretshsi cso ncetrhne,d rafTtC PR (ThirtAemeenntdhm ecnotn)s ultwaatsii sosnu ed.

3. Inr espotnost eh der aAfmte ndmean tto,t oaf1l 1 3r2e sponwseerse receifvreodms takeholAdneO rpse.nH ousDei scus(sOiHoOno) n t he consultation phaepleodrn 1 5w.a0s6 .a2l0s2o6 .

4. Baseodn t her esponrseecse ifvreodtm h es takehoalnddeo rnis t s owna nalysTiRsA,Ih asf inaltihseeT del ecoCmo nsumPerro tection (ThirtAemeenntdhm eRnetg)u la2t0i2o6n.,

5. Thes alifeenatt uorfte h iasm endmeinstt o m andaStTeV wsi th approprrieadtuec itnit oanr iefxfcl,u sfiovre lVyao nidSc MeS f or: i. validciotrireess potnoed aicnvhga lidityo ftp heirdriatoyyads n d lestsh an thirftoySr T Vdb aeyisno gf fefroeVrdo icSeM,S a nd data and;

ii.v alirdeinteyw aobntl hees amed atoefe vermyo ntahn di tfh e datoef s ucrhe newiasnl o ta vailianba lmeo ntthh,e d atoef renewsahlab lelt hel asdta toeft hamto ntahn d;iiia.t l eaosnte S TVw itvha lidmiotryet ha(ni a)n d( iaib)o ve, correspotnotd hievn agl idpietryioo fSd T Vbse inogf fefroerd VoicSeM,Sa ndd ata.

6. TheA uthoriisot fyt hev ietwh astu cah tariff frwaomuelwdo rk suffnitclaiyde drecsosn sumreerq uiremTehniatsms e.n derde gulawtiiloln provildoew -inccoomnes umewristm ho reo ptioanlsl,o wtihnegm t o rechaarcgceo rdtiotn hge rierq uireamnednf tisn anccaipaalc Oivteyr.ai ltl , wiilmlp rocvheo ifcoecrso nsumperresf ernroittno ug s eS TVbsu ndlweidt h data.

7. The amenmdent has beenp laceodn TRAI'wse bsite (www.trai.Fgoorav n.yic nl)ac.ra itfiion/infoSrhmraViti.ij oaKnyu, m ar, Advi(sFor& EmAa)y b ec ontacattTe edNl o 0.1 1-2090o7r7a 7te3 m aIiDl: feal-div@trai.gov.in.

9 «2° (HarinKduemra r) SecretTaRArIy , 9