**Executive Summary**
On May 22, 2026, Shri Saurabh Vijay, CEO of the Unique Identification Authority of India (UIDAI), visited the Regional Office in Mumbai to review operations and reinforce the organization's commitment to digital innovation. The visit focused on strengthening Aadhaar service delivery and accelerating the adoption of digital services across Western India. No specific deadlines were mentioned, but the engagement served to align regional field operations with the national vision for secure, citizen-centric identity services.
**Key Points / Main Content**
**Review of Regional Operations**
* CEO Saurabh Vijay conducted a comprehensive review of the functioning, performance, and key initiatives of the UIDAI Regional Office (RO) Mumbai.
* A roadmap was presented highlighting operational achievements and field-level initiatives specifically for the regions of Maharashtra, Gujarat, Goa, Dadra & Nagar Haveli, and Daman & Diu.
* The visit emphasized the need for strengthened coordination between regional offices and UIDAI headquarters to ensure inclusive and future-ready services.
**Strategic Mandates and Innovation**
* The CEO mandated the use of emerging technologies to enhance the resident experience and service delivery.
* Emphasis was placed on maintaining the highest standards of data security and operational efficiency.
* UIDAI reaffirmed its commitment to providing secure, seamless, and trusted digital identity services to empower residents.
**Service Delivery Goals**
* The primary focus remains on accelerating the adoption of digital services.
* Service delivery models are to be refined to be more citizen-centric and proactive.
**Impact Analysis**
**UIDAI Regional Office (RO) Mumbai Leadership and Staff**
**Impact**
The regional team received direct strategic oversight and a roadmap for future operations. They are now tasked with integrating higher technological standards into their existing frameworks.
**Action Required**
Officers must proactively leverage emerging technologies to improve service delivery while strictly adhering to data security protocols.
**Residents of Maharashtra, Gujarat, Goa, Dadra & Nagar Haveli, and Daman & Diu**
**Impact**
Residents in these areas are targeted for improved Aadhaar service delivery and a more seamless digital experience.
**Action Required**
Residents are encouraged to adopt the enhanced digital services being accelerated by the Regional Office.
**UIDAI Central Leadership**
**Impact**
The visit facilitated better alignment between the CEO’s national vision and field-level execution.
**Action Required**
Continued regional outreach engagements are necessary to ensure field operations remain consistent with the organization's mission of reliable digital identity services.
Key Entities Referenced
Unique Identification Authority of India (UIDAI): The primary statutory authority responsible for digital identity services and the management of the Aadhaar ecosystem.
Shri Saurabh Vijay: The Chief Executive Officer (CEO) of UIDAI who conducted the regional review to reinforce digital innovation and service delivery.
Aadhaar: The national digital identity program whose service delivery standards and adoption roadmap were the central focus of the visit.
UIDAI Regional Office (RO), Mumbai: The administrative branch responsible for executing UIDAI’s field operations and operational roadmap in the western region.
Maharashtra, Gujarat, Goa, Dadra & Nagar Haveli and Daman & Diu: The specific states and union territories that fall under the jurisdiction and service delivery scope of the Mumbai Regional Office.
Ministry of Electronics & IT
UIDAI CEO Shri Saurabh Vijay visits Regional
Office Mumbai, Reinforces Digital Innovation and
Citizen-Centric Service Delivery
Posted On: 22 MAY 2026 6:39PM by PIB Mumbai
Mumbai, 22 May 2026
Shri Saurabh Vijay, IAS, Chief Executive Officer (CEO) of the Unique Identification Authority of
India (UIDAI), Ministry of Electronics and Information Technology, Government of India, visited
the UIDAI Regional Office (RO), Mumbai, as part of his regional outreach engagements following
his assumption of charge as CEO.
Shri Vijay was received by Capt. Lovekesh Thakur, Deputy Director General (DDG), UIDAI RO
Mumbai, along with senior officers Col. Akshay Yadav and Lt. Col. Dhruv. During the visit, he
held detailed discussions with the regional team and reviewed the functioning, performance and
key initiatives undertaken by the Regional Office. A comprehensive presentation was made
before the CEO highlighting the operational achievements, field-level initiatives and future
roadmap of UIDAI RO Mumbai. The review focused on strengthening Aadhaar service delivery
and accelerating the adoption of digital services for residents across Maharashtra, Gujarat, Goa,
Dadra & Nagar Haveli and Daman & Diu.
Shri Saurabh Vijay emphasized UIDAI’s continued commitment towards providing secure,
seamless and citizen-centric identity services across the country. He encouraged officers to
proactively leverage emerging technologies to further enhance resident experience while
maintaining the highest standards of operational efficiency and data security.Capt. Lovekesh
Thakur reiterated the commitment of UIDAI RO Mumbai towards advancing UIDAI’s mission of
empowering residents through trusted digital identity services.The visit reflects UIDAI’s continued efforts to strengthen coordination with regional offices and
align field operations with its vision of inclusive, reliable and future-ready digital identity
services.
* * *
PIB Mumbai | Edgar Coelho/Darshana Rane
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