The Ministry of Coal has launched C CARES Version 2.0, an updated web portal of the Coal Mines Provident Fund Organisation (CMPFO), designed to streamline Provident Fund (PF) and Pension disbursement for coal sector workers. Developed by the Centre for Development of Advanced Computing (C-DAC), the portal aims to unify coal workers, management, and the CMPFO on a digital platform, enhancing transparency and accountability. The system allows real-time claim tracking, reducing settlement times and ensuring seamless support from claim initiation to payment. A mobile application with a chatbot assistant has also been launched for members to view profiles, track claims, raise grievances, and view PF balances. The new system includes a direct benefit transfer module developed in collaboration with the State Bank of India and a prescriptive dashboard for Coal Companies and CMPFO to generate custom reports. The initial rollout covers five regional offices, with plans to extend it to all CMPFO regional offices starting July 2025.
Key Entities Referenced
Ministry of Coal: The Indian governmental ministry responsible for coal and mining affairs.
Union Minister of Coal Mines: The title of the minister in charge of the Ministry of Coal.
Shri G. Kishan Reddy: The Union Minister of Coal Mines who launched C CARES Version 2.0.
C CARES Version 2.0: A web portal of CMPFO (Coal Mines Provident Fund Organisation), designed to streamline PFPension disbursement.
CMPFO: Coal Mines Provident Fund Organization, an autonomous organization under the Ministry of Coal.
PIB Delhi: Press Information Bureau, Delhi - the agency that posted the release.
Centre for Development of Advanced Computing C DAC: The organization that developed and designed the C CARES Version 2.0 web portal.
Shri Vikram Dev Dutt: Secretary, Ministry of Coal.
Coal Mines Provident Fund Organization: An autonomous organization under the aegis of Ministry of Coal established in the year 1948 for administering Provident Fund and Pension schemes for the purpose of providing social security to the coal sector workers.
Prime Minister Shri Narendra Modi: The Prime Minister of India, whose vision of Minimum Government, Maximum Governance through digital India is referenced.
Smt Rupinder Brar: Additional Secretary, Ministry of Coal.
State Bank of India: Collaborated with CDAC in the development of the direct benefit transfer module.
Regional office Godavarikhani and Kothagudem SCCL: One of the five regional offices where the module is rolled out.
Regional office AsansolIECL: One of the five regional offices where the module is rolled out.
Regional office Bilaspur SECL: One of the five regional offices where the module is rolled out.
Regional office Nagpur WCL: One of the five regional offices where the module is rolled out.
Shuhaib T: The individual associated with the release.
Ministry of Coal
Union Minister of Coal & Mines, Shri G. Kishan
Reddy launches C CARES Version 2.0 of CMPFO
Posted On: 03 JUN 2025 6:04PM by PIB Delhi
Union Minister of Coal and Mines Shri G Kishan Reddy today launched the C CARES Version 2.0, a web
portal of CMPFO, developed and designed by the Centre for Development of Advanced Computing (C-
DAC). The event was graced by Secretary, Ministry of Coal, Shri Vikram Dev Dutt along with senior officers
of Ministry of Coal and Commissioner, CMPFO. Coal Mines Provident Fund Organization (CMPFO) is an
autonomous organization under the aegis of Ministry of Coal established in the year 1948 for administering
Provident Fund and Pension schemes for the purpose of providing social security to the coal sector workers.
The Organization is presently rendering services to about 3.3 lakh Provident Fund subscribers and 6.3 lakh
pensioners of coal sector.
The current version of the portal is developed with an aim to streamline the PF/Pension disbursement by
bringing the Coal workers, Coal Management and CMPFO onto a unified digital platform. This user-
friendly system enhances transparency, ensures accountability and provides seamless support from claim
initiation to payment of dues to the coal worker’s account. The module allows claims to be tracked in real-
time, thus reducing settlement time for fulfilling the objective of providing social security to the workers of
Coal sector with greater ease, transparency and effectiveness.
Speaking at the occasion, Minister Shri G Kishan Reddy said that the portal is a step towards Prime Minister
Shri Narendra Modi’s vision of ‘Minimum Government, Maximum Governance’ through digital India.
Minister said that the portal promotes transparency, accessibility and convenience. Minister also urged the
Ministry of Coal to keep the portal up to date, accepting inputs from the workers.Secretary, Ministry of Coal, Shri Vikram Dev Dutt, in his address said that the initiative reflects the
ministry’s commitment towards the welfare of coal sector workers. Additional Secretary, Ministry of Coal
Smt Rupinder Brar appreciated the team worked behind the portal for completing the project under minimal
time.
Launch of C CARES Version 2.0 marks a significant leap in the digitization journey of CMPFO, where the
newly launched module will help to directly disburse the Provident fund money and pension into the
account of the members of CMPFO. The direct benefit transfer module was developed by CDAC in
collaboration with the State Bank of India. The financial module is developed in such a way that it facilitates
automatic update of PF and Pension ledger of the member based upon the data submitted by the coal
company. Currently, the module is rolled out for five Regional Offices namely Regional office
Godavarikhani and Kothagudem (SCCL), Regional office Asansol-I(ECL), Regional office Bilaspur (SECL)
and Regional office Nagpur (WCL). It will be extended to the rest of the Regional offices of CMPFO from
first July onwards.
The C CARES Version 2.0 also has a mobile application for the member where the member can view his
own profile, employment profile, can track claims, raise grievances and will also be able to view his updated
PF balance. The mobile app comes with a Chat-bot assistant which helps the member in getting the desired
information. The Mobile App is available to all CMPF Members.The current module also has a prescriptive dashboard for the Coal Company as well as for CMPFO which
can generate custom report in pre-defined format. It can define the trends of PF/Pension claim settlement
and also provide claim settlement statistics based on which predictions can be done to improve the work
processes for fast service delivery.
With this progressive step, the Ministry has not only strengthened the pillars of transparency and efficiency,
but also reinforced its commitment to the welfare and empowerment of every coal worker across the nation.
****
Shuhaib T
(Release ID: 2133594)