**Executive Summary**
On July 13, 2026, Union Minister Shri Jyotiraditya M. Scindia chaired a Strategic Review and Planning Meet to evaluate BSNL’s performance for Q1 FY 2026-27. The review confirmed that BSNL is poised for double-digit growth in operating revenue, driven by its core business verticals. The meeting emphasized sustaining this momentum through improved Quality of Service (QoS) and the replication of successful operational strategies across all circles.
**Key Points / Main Content**
**Financial Performance and Growth Drivers**
* BSNL expects double-digit year-on-year growth in operating revenue for Q1 FY 2026-27, based on provisional figures.
* The Enterprise Business segment is the primary growth engine, recording a 19% increase in revenue.
* Consumer Mobility revenue grew by 8%, with several circles significantly exceeding their quarterly targets.
* Consumer Fixed Access (CFA) maintained stable revenues with a marginal increase in the subscriber base.
**Operational Focus and Quality of Service**
* High priority is placed on improving Quality of Service (QoS) and network availability across the country.
* Management is focusing on Key Performance Indicators (KPIs) related to customer experience and consistent service delivery.
* Sustained operational efficiency is identified as a critical component of the company's long-term transformation strategy.
**Knowledge Sharing and Recognition**
* Six Circle Heads (Punjab, Haryana, Kerala, Jharkhand, Rajasthan, and Odisha) were recognized for delivering exceptional results in Q1.
* Successful Chief General Managers (CGMs) were invited to share best practices and initiatives to facilitate collaborative learning.
* The Ministry aims to create a culture of excellence by replicating successful circle-level strategies throughout the entire organization.
**Impact Analysis**
**BSNL Circle Heads and CGMs**
**Impact**
Circle heads from high-performing regions (such as Punjab, Haryana, and Rajasthan) have been identified as benchmarks for the rest of the organization.
**Action Required**
They must document and share the initiatives and best practices that led to their success to enable replication across other circles.
**BSNL Corporate Management and Board**
**Impact**
Management is under pressure to transform provisional double-digit growth into long-term organizational stability.
**Action Required**
They must focus on monitoring specific KPIs, such as network availability and customer satisfaction, to ensure measurable improvements in operational efficiency.
**Department of Telecommunications (DoT) and Ministry Officials**
**Impact**
The Ministry and DoT are actively overseeing BSNL’s transformation into a trusted telecom service provider.
**Action Required**
Senior officials must continue to provide strategic oversight and facilitate the "Strategic Review and Planning Meet" framework to track progress against financial and operational targets.
Key Entities Referenced
Bharat Sanchar Nigam Limited (BSNL): The state-owned telecommunications company whose financial performance, business verticals, and operational parameters were the subject of the strategic review.
Ministry of Communications: The primary ministry responsible for overseeing the strategic review, performance evaluation, and long-term growth strategy of BSNL.
Strategic Review and Planning Meet (SRPM): A formal initiative and forum convened to evaluate BSNL's quarterly results and establish operational targets for its business verticals.
Jyotiraditya M. Scindia: Union Minister of Communications who chaired the review and directed the focus on network availability and service quality improvements.
Department of Telecommunications (DoT): The government department providing administrative oversight and senior official participation in BSNL's transformation and planning processes.
Ministry of Communications
Union Minister of Communications Shri
Jyotiraditya M. Scindia Reviews BSNL’s Quarter-I
FY 2026-27 Results at the Strategic Review and
Planning Meet
प्रव तथ: 13 JUL 2026 8:40PM by PIB Delhi
The quarterly results of first quarter of Bharat Sanchar Nigam Limited (BSNL) for FY 2026-27 were
reviewed at the Strategic Review and Planning Meet (SRPM) held at Vigyan Bhawan, New Delhi, today.
The meeting was chaired by Union Minister of Communications and Development of North Eastern
Region Shri Jyotiraditya M. Scindia and attended by Minister of State for Communications and Rural
Development Dr. Chandra Sekhar Pemmasani, Secretary (Telecommunications) Shri Amit Agarwal, senior
officials from the Department of Telecommunications (DoT), CMD BSNL Shri A. Robert J. Ravi, and
members of the BSNL Board and Chief General Managers (CGMs) from across the country.
The meeting reviewed both the financial performance and operational parameters of BSNL and Minister
Shri Scindia highlighted how BSNL has made a strong beginning to the current financial year.
BSNL's 3 core business verticals—Enterprise Business, Consumer Mobility and Consumer Fixed Access
(CFA)—continue to drive the Company's growth. During Q1 FY 2026-27, BSNL is poised to record
double digit growth in operating revenue (Revenue from Services), as per provisional figures compared to
Q1 of the previous year, reflecting a healthy year-on-year growth. These figures represent revenue
generated purely from business operations and exclude other income.The Enterprise Business segment has emerged as the strongest growth engine with an impressive
provisional 19 % growth. Outstanding performances have been delivered by Chhattisgarh, Rajasthan,
Maharashtra and Assam Circles, demonstrating the immense potential of focused execution.
The Consumer Mobility business has also delivered encouraging results. Revenue has increased by
provisional 8% year-on-year growth. Several Circles, including Jharkhand, Chhattisgarh and Uttarakhand,
have significantly exceeded their quarterly targets.
The Consumer Fixed Access (CFA) business has largely maintained its performance with stable revenues,
while the subscriber base has shown marginal positive growth. Strong performances have been recorded
by Jammu & Kashmir, Jharkhand, Uttar Pradesh (West) and Karnataka Circles.
While the financial performance is encouraging, equal emphasis has been placed on improving Quality of
Service (QoS). The review focused extensively on KPIs like network availability, strengthening customer
experience and ensuring consistent service delivery across the country. Sustained improvement in
operational performance remains critical to BSNL's long-term growth strategy.
One of the key highlights of today's review was the recognition of Six Circle Heads Punjab, Haryana,
Kerala, Jharkhand , Rajasthan and Odisha who delivered exceptional results during Q1. Each CGM of the
respective Circle was invited to share the initiatives and best practices that enabled their success so that
these learnings can be replicated across the organisation. Union Minister Shri Scindia highlighted that
such knowledge-sharing will help create a culture of excellence and collaborative learning.
The first quarter has provided a strong foundation for the year ahead. BSNL’s objective now is to sustain
this growth momentum while simultaneously delivering measurable improvements in operational
efficiency and customer satisfaction. BSNL is well positioned to accelerate its transformation journey and
strengthen its position as India's trusted telecom service provider.
Commenced the Strategic Review & Planning Meeting of all 28 circles of @BsnlC
orporate with a comprehensive review of our business and operational
performance today.
A strong start to Q1 FY 2026-27, with revenue from our 3 core business engines -
Consumer Fixed Access (CFA),… pic.twitter.com/BhD2AxgzG0
— Jyotiraditya M. Scindia (@JM_Scindia) July 13, 2026
***
NJ/ ARJ
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