**Executive Summary**
The Union Minister Shri Jyotiraditya M. Scindia chaired a meeting to review Bharat Sanchar Nigam Limited (BSNL)'s Quarter 3 (2025-26) performance, emphasizing the need to improve Quality of Service (QoS), increase the mobile customer base and Average Revenue Per User (ARPU), and achieve revenue targets. Directions were issued to all circles to improve network reliability and customer experience. Circle-wise plans for Q4 were discussed to achieve revenue targets.
**Key Points / Main Content**
* **Q3 Performance Review:**
* Comprehensive review of BSNL's Quarter-3 performance and key QoS parameters.
* Focus on improvement of QoS parameters and achievement of revenue targets.
* Individual circle performance was assessed to identify best practices and address gaps.
* **Mobile Customer Base and ARPU:**
* Emphasis on growth of mobile customer base and strengthening BSNL's presence in the mobile segment.
* Circles with flat ARPUs were urged to raise levels via service offerings and customer retention.
* **Quality of Service (QoS):**
* Review of key QoS parameters, including mobile network availability and Mean Time to Repair (MTTR).
* Circles like Kerala, Tamil Nadu, UP East, Karnataka, Punjab, Gujarat, Andhra Pradesh, Kolkata, Himachal Pradesh and Uttarakhand were identified as leaders in Mobile BTS MTTR improvement.
* Directions to improve network reliability, reduce downtime, and ensure timely fault resolution.
* **Enterprise Business:**
* Congratulated Karnataka, Odisha, Gujarat, Haryana, and UP (West) for performance in Enterprise Business.
* **Q4 Planning:**
* Presented and discussed circle-wise plans and strategies to achieve Q4 revenue targets.
* CGMs instructed to focus on achieving revenue targets via customer acquisition and QoS.
* **Overall Focus:**
* Emphasized focused execution, accountability, and close monitoring of performance at the circle level in the last quarter of this fiscal.
**Impact Analysis**
**BSNL Circles**
* **Impact:** All circles are affected as they need to improve performance, focus on specific metrics like ARPU and QoS, and implement strategies for customer acquisition and retention.
* **Action Required:** Circles need to analyze their current performance, implement improvement strategies, and work towards achieving the targets set for Q4.
**Chief General Managers (CGMs)**
* **Impact:** CGMs are responsible for implementing the strategies and achieving the revenue targets within their respective circles.
* **Action Required:** CGMs need to focus on customer acquisition, ensure QoS, and closely monitor the performance of their circle.
Key Entities Referenced
Bharat Sanchar Nigam Limited (BSNL): The telecommunications company whose Q3 performance is being reviewed.
Ministry of Communications: The ministry overseeing BSNL and the review process.
Quality of Service (QoS): A key performance indicator for BSNL emphasized during the review.
Average Revenue Per User (ARPU): A key performance indicator for BSNL emphasized during the review.
New Delhi: Location where the review meeting took place.
Ministry of Communications
Union Minister Shri Jyotiraditya M. Scindia
Reviews BSNL’s Q3 Performance
Stresses on Quality of Service, Growth in Mobile Customer
Base and Average Revenue Per User (ARPU) as well as
Achievement of Revenue Targets
प्रव तथ: 20 JAN 2026 5:08PM by PIB Delhi
Union Minister of Communications and Development of North Eastern Region, Shri Jyotiraditya M.
Scindia, chaired the Quarter 3 (2025–26) Strategic Review and Planning Meet of Bharat Sanchar Nigam
Limited (BSNL) in New Delhi, today. Minister of State for Rural Development and Communications, Dr.
Chandra Sekhar Pemmasani, Secretary (Telecommunications) Shri Amit Agarwal, Additional Secretary,
Shri Gulzar Natarajan, senior officials of the Department of Telecommunications (DoT), and CMD BSNL
Shri A. Robert J. Ravi, the Board of Directors and Chief General Managers (CGMs) from across the
country, were present at the occasion.
The meeting was held at Vigyan Bhawan, New Delhi, with a comprehensive review of BSNL’s Quarter-3
performance and key QoS parameters. Union Minister Shri Jyotiraditya M. Scindia emphasized the need
to increase BSNL’s mobile customer base and ARPU, focus on improvement of QoS parameters and
achievement of revenue targets.
During the meeting a detailed, circle-wise review was undertaken of the achievement of revenue targets
across all service verticals. The performance of individual circles was assessed, with a focus on
identifying best practices and addressing gaps to ensure sustained revenue growth.
Special emphasis was laid on growth of mobile customer base and initiatives to strengthen BSNL’s
presence in the mobile segment. Highlighting operational progress, the Union Minister said that while
some circles had shown appreciable growth in mobile customer base, other circles needed to improve.
The Union Minister noted that there was Q-o-Q Mobile Average Revenue Per User (ARPU) improvement.
Circles where ARPUs were flat were urged to raise their ARPU levels. Measures to increase mobile
Average Revenue Per User (ARPU) through improved service offerings, customer retention strategies, and
value-added services were also deliberated.
The Union Minister reviewed key Quality of Service (QoS) parameters, including mobile network
availability and Mean Time to Repair (MTTR). Circles like Kerala, Tamil Nadu, UP East, Karnataka,
Punjab, Gujarat, Andhra Pradesh, Kolkata, Himachal Pradesh and Uttarakhand were identified as leaders
in Mobile BTS MTTR with significant Q-o-Q improvement.
Directions were issued to all circles to continuously improve network reliability, reduce downtime, and
ensure timely fault resolution to enhance customer experience.In the Enterprise Business segment, the Union Minister congratulated five Star-performing Circles—
Karnataka, Odisha, Gujarat, Haryana, and UP (West)—for their commendable performance in acquisition
and growth of Enterprise Business.
Circle-wise plans and strategies to achieve revenue targets for the fourth quarter of the current financial
year were presented and discussed. The Union Minister instructed all CGMs to focus on achieving
revenue targets through sustained customer acquisition and continuing emphasis on QoS.
The Union Minister concluded by emphasizing the need for focused execution, accountability, and close
monitoring of performance at the circle level in the last quarter of this fiscal with the explicit objective of
meeting and exceeding the revenue targets set for circles.
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MI/ARJ
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इस वज्ञ को इन भाषाओ ंम पढ़: Urdu , ही