**Executive Summary**
On March 24, 2026, a three-member delegation from the Royal Civil Service Commission (RCSC) of Bhutan visited the Union Public Service Commission (UPSC) to study its examination management and automation systems. The visit focused on leveraging technology to enhance transparency and efficiency in merit-based recruitment. Key upcoming actions include the adaptation of the *PratibhaSetu* portal in Bhutan and the finalisation of a renewed Memorandum of Understanding (MoU) between the two organisations.
**Key Points / Main Content**
* **Examination Management and Logistics:**
* Briefing on UPSC’s end-to-end examination processes and post-examination systems.
* Discussion on the logistical arrangements required for conducting large-scale nationwide examinations.
* Emphasis on maintaining high standards of transparency, integrity, and efficiency in public recruitment.
* **Technological and AI-Enabled Tools:**
* Demonstration of digital tools including live face matching and Aadhaar-based authentication.
* Review of de-duplication software and the integration of AI-based features in recruitment applications.
* Presentation of the *PratibhaSetu* portal as a benchmark for automated recruitment processes.
* **Institutional Cooperation:**
* Tour of the UPSC Examination Centre and the UPSC Museum to provide practical insights into operational standards.
* Recognition of UPSC’s systems as a robust model for international recruitment institutions.
* Progress on the renewal of the MoU between UPSC and RCSC, which is currently in the advanced stages of finalisation.
**Impact Analysis**
**Royal Civil Service Commission (RCSC) of Bhutan**
**Impact**
The delegation gained technical insights into managing large-scale recruitment through automation and AI. This visit provides a framework for strengthening the fairness and efficiency of Bhutan’s civil service examination systems.
**Action Required**
The RCSC intends to adapt the learnings from the *PratibhaSetu* initiative for Bhutan and must proceed with the finalisation of the renewed MoU.
**Union Public Service Commission (UPSC) of India**
**Impact**
The visit reinforces UPSC’s position as an international benchmark for merit-based recruitment. It strengthens bilateral ties and technical cooperation with the Bhutanese civil service.
**Action Required**
UPSC will continue to facilitate the sharing of best practices and move toward the formal signing of the renewed MoU currently under finalisation.
Key Entities Referenced
Union Public Service Commission (UPSC): The central recruitment agency of India whose examination management system and automation processes served as the benchmark for the study visit.
Royal Civil Service Commission (RCSC) of Bhutan: The national authority of Bhutan that sent a delegation to study technology-driven recruitment mechanisms and AI-enabled tools for adoption.
PratibhaSetu: A digital portal and initiative by UPSC specifically identified by the Bhutanese delegation for potential adaptation in Bhutan.
MoU between UPSC and RCSC: The formal bilateral agreement facilitating institutional cooperation and knowledge exchange, currently at an advanced stage of renewal.
UPSC
Bhutan RCSC Delegation Visits UPSC to Study
Examination Management and Automation
Posted On: 24 MAR 2026 6:04PM by PIB Delhi
A three-member delegation from the Royal Civil Service Commission (RCSC) of Bhutan visited the
Union Public Service Commission (UPSC) today, where a meeting was held to study its examination
management system and automation processes. The delegation comprised Dr. Tshering Cigay Dorji,
Commissioner, RCSC; Mr. Tashi Tobgay, Head of Bhutan Civil Service Examination Services; and Mr.
Dorji Wangchuk, Senior HR Assistant.
During the visit, the delegation was briefed on UPSC’s examination processes, post-examination systems,
and technology-driven mechanisms that support one of the world’s largest merit-based public recruitment
systems. The discussions focused on transparency, integrity, efficiency, and the extensive logistical
arrangements involved in conducting examinations across centres nationwide.The Bhutanese delegation
also took keen interest in UPSC’s use of digital and AI-enabled tools, including live face matching,
Aadhaar-based authentication, de-duplication software, adoption of AI based features in various
applications and the PratibhaSetu portal.
Chairman, UPSC, Dr. Ajay Kumar, said that the Commission has consistently upheld the highest standards
of integrity, transparency, and merit in its examination processes. Over the years, our systems and
practices have evolved into a robust model that can serve as a benchmark for other institutions and
nations.
Dr. Tshering Cigay Dorji, Commissioner, RCSC, Bhutan, said the visit provided valuable insights that
would help further strengthen fair, transparent, and efficient examination systems in Bhutan. He further
added that, UPSC despite conducting examinations for such a vast number of candidates, always could
uphold the utmost standards of integrity and fairness. We could get an insight into the robustness of
processes at UPSC. Among other initiatives, we would like to adapt the learnings of PRATIBHA Setu,
initiative for Bhutan.
The delegation also visited the UPSC Examination Centre and the UPSC Museum. The visit reflects the
strong and continuing cooperation between UPSC and RCSC, with renewal of the MoU between the two
institutions currently at an advanced stage of finalisation.*******
NKR/AK/AV
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