**Executive Summary**
This document outlines the Civil Aviation Requirements (CAR) for the approval of Crew Resource Management (CRM) Facilitators. It details the eligibility criteria, training requirements, and conditions for the issuance and maintenance of CRM Facilitator approvals, effective from October 1, 2016, following the original publication date of October 8, 2012. This applies to personnel of Scheduled/Non-scheduled Operators and Approved Training Organizations (ATO).
**Key Points / Main Content**
* **Purpose and Scope:**
* Prescribes requirements for CRM Facilitator approval.
* Applies to personnel of Scheduled/Non-scheduled Operators and ATOs.
* **Functions of CRM Facilitator:**
* Provide initial and recurrent CRM training.
* Training is based on the Operations Manual.
* **Eligibility Requirements:**
* Possess current commercial air transport experience as flight or cabin crew. If not current, then they need a minimum of 5 years experience as flight or cabin crew.
* Received instructions in training techniques, covering the learning process, effective teaching, student evaluation, course development, lesson planning, classroom training, and facilitation skills.
* Received instruction on Human Factors Performance Limitation (HPL).
* Have additional education in group management, dynamics, and personal awareness.
* **Training Requirements for Approval:**
* Complete an Introductory CRM Course and the Operator's CRM training.
* Observe one Introductory CRM course conducted by a CRM Facilitator.
* Be supervised by qualified CRM Facilitators when conducting the first Introductory CRM course.
* Be supervised by qualified CRM Facilitators when conducting at least one Joint CRM course with them before undertaking Joint CRM Training. (Not applicable to operators without cabin crew).
* Undergo satisfactory internal assessment by the Operator/Organization.
* **Issuance of Approval:**
* Conduct a sample CRM training session upon satisfactory completion of requirements; attended by the post-holder training or his deputy.
* Approval issued based on satisfactory performance, valid as long as the CRM Facilitator remains employed by the Operator/Organization.
* **Recency/Re-Approval Requirements:**
* Conduct at least one CRM training session in the previous 6 months to continue exercising the functions of CRM Facilitator.
* If the above requirement is not met, conduct one CRM training session under the supervision of a qualified CRM Facilitator before resuming CRM training.
* Re-approval requires training as per para 5 and approval as in para 6 upon change of Operator/Organization.
* **General Information:**
* Operators can use CRM Facilitators from other organizations with approval from FSD, DGCA.
* The CRM Facilitator must be conversant with the SOPs, type of operation, and organizational culture.
**Impact Analysis**
**Stakeholder: Scheduled/Non-scheduled Operators and ATOs**
* **Impact:** Responsible for ensuring their personnel meet the outlined requirements to obtain CRM Facilitator approval.
* **Action Required:** Update training programs to align with the guidelines in the document; conduct internal assessments, and ensure CRM Facilitators stay current with training requirements.
**Stakeholder: Flight Crew and Cabin Crew (Potential CRM Facilitators)**
* **Impact:** Need to meet eligibility and training requirements to become approved CRM Facilitators.
* **Action Required:** Review personal qualifications, seek necessary training, and follow approval processes as detailed in the document.
**Stakeholder: Director General of Civil Aviation (DGCA)**
* **Impact:** Responsible for ensuring operators are following all regulations.
* **Action Required:** Oversee and approve the use of CRM facilitators employed by another Operator/Organization.
Key Entities Referenced
Aircraft Rules 1937: The rules under which the Civil Aviation Requirement is issued.
Civil Aviation Requirements (CAR): A regulatory document that prescribes the requirements for issuance of CRM Facilitator Approval.
Crew Resource Management (CRM): A management system which makes optimum use of all available resources to promote safety and enhance the efficiency of flight operations.
Director General of Civil Aviation (DGCA): The regulator responsible for approving the use of CRM facilitators and overseeing aviation safety.
GOVERNMENT OF INDIA
OFFICE OF THE DIRECTOR GENERAL OF CIVIL AVIATION
TECHNICAL CENTRE, OPP SAFDURJUNG AIRPORT, NEW DELHI.
CIVIL AVIATION REQUIREMENTS
SECTION 7 - FLIGHT CREW STANDARDS
TRAINING & LICENCING
SERIES ‘I’ PART VIII
Dated: 08th October 2012 Rev 1 Effective: 01st October 2016
File No. AV 22024/02/2012
Subject: Criteria for approval of CRM Facilitators
1. INTRODUCTION
CRM encompasses a wide range of knowledge, skills and attitudes including
communications, situational awareness, problem solving, decision-making,
and teamwork. The elements, which comprise CRM, may be seen as a
management system which makes optimum use of all available resources -
equipment, procedures and people - to promote safety and enhance the
efficiency of flight operations.
CRM is concerned not so much with the technical knowledge and skills
required to fly and operate an aircraft but rather with the cognitive and
interpersonal skills needed to manage the flight within an organized aviation
system. In aviation, as in other walks of life, these skill areas often overlap
with each other, and they also overlap with the required technical skills. CRM
training therefore, requires an approach, which is different from instruction of
technical subjects and it is necessary to stipulate requirements for personnel
conducting CRM training. This Civil Aviation Requirement is issued under the
Rule 133A of the Aircraft Rules 1937.
2. APPLICABILITY
This CAR prescribes the requirements for issuance of CRM Facilitator
Approval for the personnel of Scheduled/Non-scheduled Operators,
Approved Training Organizations (ATO) and the conditions under whichCIVIL AVIATION REQUIREMENTS SECTION 7
SERIES ‘I’ PART VII 08th OCTOBER 2012
those approvals are exercised.
3. FUNCTIONS OF CRM FACILITATOR
To provide initial and recurrent CRM training as laid down in the Operations
Manual to personnel engaged in operation of Scheduled/Non-Scheduled air
transport operations and General Aviation.
4. ELIGIBILITY
To be eligible for approval as CRM Facilitator, a pilot or cabin crew shall possess
the following qualifications -
4.1 Have current commercial air transport experience as a flight crew member or as
cabin crew member. If not current, then the crew shall have had a minimum
experience of 5 years as flight or cabin crew.
4.2 Have received instructions in training techniques to conduct CRM courses, which
shall include but not be limited to –
(a) The learning process;
(b) Elements of effective teaching;
(c) Student evaluation and testing;
(d) Course development;
(e) Lesson planning; and
(f) Classroom training techniques,
(g) Facilitation skills;
4.3 Have received instruction on Human Factors Performance Limitation (HPL),
4.4 Have received additional education in the fields of group management, group
dynamics and personal awareness,
5. TRAINING REQUIREMENTS FOR APPROVAL AS CRM FACILITATOR
On fulfilling the eligibility requirements specified in Para 4 above, the trainee
CRM Facilitator shall undergo following training: -
5.1 Have completed an Introductory CRM Course and the Operator’s CRM training,
5.2 Have observed one Introductory CRM course conducted by a CRM Facilitator,
5.2 Have been supervised by suitably qualified CRM Facilitators when conducting first
Introductory CRM course,
2CIVIL AVIATION REQUIREMENTS SECTION 7
SERIES ‘I’ PART VII 08th OCTOBER 2012
5.3 Have been supervised by suitably qualified CRM Facilitators when conducting at
least one Joint CRM course along with CRM Facilitators before undertaking Joint
CRM training.
Note: Para 5.3 is not applicable to operators, which do not employ cabin crew
5.4 Undergo a satisfactory internal assessment by the Operator/Organization.
6. ISSUE OF APPROVAL
6.1 On satisfactory completion of requirements specified in Para 4 and 5
above, the candidate shall be required to conduct a sample CRM training
session attended by the post-holder training or his deputy.
6.2 Based on satisfactory performance, approval will be issued by the post-
holder training, which shall be valid as long as the CRM Facilitator remains
in the employment of the Operator/Organization.
7. RECENCY REQUIRMENTS/RE-APPROVAL
7.1 To continue exercising the functions, a CRM Facilitator shall have conducted
at least one CRM training session in the previous 6 months. If this
requirement is not met, then the CRM Facilitator shall conduct one CRM
training session under the supervision of a qualified CRM Facilitator prior to
resuming CRM training.
7.2 Re-approval in case of change of Operator/Organization shall require training
as per Para 5 of this CAR followed by approval as in Para 6 above.
8. GENERAL
An Operator/Organization may utlilize the services of a CRM Facilitator
employed with another Operator/Organization subject to approval by FSD,
DGCA. This shall require the CRM Facilitator to be conversant with the
SOPs, type of operation and organizational culture.
Director General of Civil Aviation
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