The Employees' Provident Fund Organisation (EPFO) Regional Office in Barkatpura, Hyderabad, has demonstrated significant advancements in member service delivery, digital transformation, and financial recovery during the fiscal year 2024-25. Serving six districts of Telangana, the office manages over 27 lakh accounts and provides services to a large number of contributing members and pensioners. Key achievements include faster claim settlements through expanded automatic processing, nationwide pension disbursement via the Centralised Pension Payment System (CPPS), and the introduction of face authentication for digital life certificates. The office has also implemented paperless reforms and pioneered member-focused services such as a Women Help Desk and a Death Claim Verification Desk. Notably, the Barkatpura office achieved a high recovery rate of Arrear Demand and disbursed substantial amounts in monthly pensions and PF/EDLI schemes. It was recognized with the Best Office in Grievance Management Award and led the nation in implementing the Supreme Court's judgment on Pension on Higher Wages. The office is currently renovating its Facilitation Centre and PRO Desk to further enhance service accessibility.
Key Entities Referenced
Ministry of Labour Employment: The government ministry overseeing labour and employment related matters.
EPFO: Employees' Provident Fund Organisation, a social security organization.
Barkatpura, Hyderabad: Location of the EPFO Regional Office discussed in the document.
Modi Government: Refers to the current government of India led by Prime Minister Narendra Modi.
16 JUN 2025: Date of the press release.
PIB Delhi: Press Information Bureau, Delhi - the source of the press release.
Hyderabad Regional Office: The original office that the Barkatpura EPFO is a continuation of, functioning since 1952.
Telangana: State in India where the Barkatpura EPFO office provides services.
EPF: Employees' Provident Fund.
Centralised Pension Payment System CPPS: A system that enables nationwide pension disbursement.
Aadhaar: A 12-digit individual identification number issued by the Unique Identification Authority of India.
UAN: Universal Account Number, a unique identification number for employees contributing to EPF.
Women Help Desk: A dedicated support system for female EPF members provided by the Barkatpura office.
Death Claim Verification Desk: A service for fast-tracking support during bereavement offered by the Barkatpura office.
Digital Touchscreen Kiosk: A self-service facility offering access to EPFO FAQs and informative videos.
FY 2024-25: Financial Year 2024-2025.
Provident Fund PF: Provident Fund.
Employees Deposit Linked Insurance EDLI: Employees Deposit Linked Insurance scheme.
Bhavishya Nidhi Awards 2024: An award conferred to the Barkatpura office for Best Office in Grievance Management.
Honble Supreme Courts November 2022 judgment on Pension on Higher Wages PoHW: A Supreme Court judgment related to pension calculations on higher wages.
Government of India: The government of India.
Manish Gautam: Individual mentioned in the document.
Divyanshu Kumar: Individual mentioned in the document.
Anjelina Alexander: Individual mentioned in the document.
Release ID: 2136649: The release ID of the press release.
Ministry of Labour & Employment
EPFO Barkatpura, Hyderabad Sets New
Benchmarks in Member Service Delivery and Digital
Transformation
As Modi Government Marks 11 Years, Barkatpura
EPFO Stands Out for Transparent and Member-
Centric Innovations
Posted On: 16 JUN 2025 3:56PM by PIB Delhi
The Employees’ Provident Fund Organisation (EPFO) Regional Office, Barkatpura, a continuation of the
Hyderabad Regional Office functioning since 1952, has reaffirmed its leadership in social security
administration through remarkable achievements in service delivery, digital transformation, and financial
recovery during the year 2024–25.
Serving as a critical hub for EPF and pension-related services across six districts of Telangana, the Barkatpura
office oversees 34,241 establishments, manages 27.47 lakh accounts, and provides services to 6.77 lakh
contributing members and 1.14 lakh pensioners.
Milestone Achievements in 2024–25
The office has effectively implemented several flagship initiatives of the EPFO Head Office, including:
Expanded Automatic Claim Settlement: With an average of 30,001 auto-claims settled monthly,
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the office has slashed processing time from 10 days to just 3–4 days, offering quick relief to
members.
Centralised Pension Payment System (CPPS): Enabled nationwide pension disbursement, giving
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pensioners seamless access to benefits from any bank.
Face Authentication Technology: Enabled pensioners to submit Digital Life Certificates from
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home using smartphones, eliminating the need to visit physical centres.
Paperless Reforms: In compliance with Aadhaar-linked UAN norms, the office has done away with
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cheque leaf submissions and employer attestations, accelerating claim settlements.
In addition to these reforms, the office processes an average of 66,379 claims per month and redresses 5,988
grievances monthly, demonstrating its commitment to responsiveness and transparency.Going beyond centrally mandated reforms, the Barkatpura office has pioneered several member-focused
services:
Women Help Desk: Dedicated support system for female EPF members.
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Death Claim Verification Desk: Fast-tracking support during bereavement.
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Digital Touchscreen Kiosk: Self-service facility offering access to EPFO FAQs and informative
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videos.
Recognizing the importance of staff well-being, the office has introduced a Creche facility for working
parents and conducted regular medical camps. Year-round Swachhata and beautification activities, including
murals and cleanliness campaigns, have transformed the office environment.In FY 2024–25, the office achieved 90% recovery of Arrear Demand, contributing significantly to the
financial health of the EPFO and extension of benefits to members.
It disbursed a total of ₹48.41 crore in monthly pensions and ₹153.95 crore under Provident Fund (PF) and
Employees’ Deposit Linked Insurance (EDLI) schemes, reinforcing its role in ensuring financial security for
the workforce.
In acknowledgment of its high standards in public service delivery, the office was conferred the Best Office in
Grievance Management Award at the Bhavishya Nidhi Awards 2024.
Following the Hon’ble Supreme Court’s November 2022 judgment on Pension on Higher Wages (PoHW), the
Barkatpura office led the nation in implementation by processing 98% of received applications (1,17,054 of
1,18,492)—providing enhanced pension benefits to eligible members in a time-bound and efficient manner.
As part of continuous improvement efforts, the Regional Office has initiated the renovation of its Facilitation
Centre and PRO Desk to provide a more accessible and modern service. EPFO Barkatpura’s performance is a
testament to the Government of India’s commitment to ensuring timely, transparent, and technology-driven
social security for all workers.
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Manish Gautam/Divyanshu Kumar/Anjelina Alexander
(Release ID: 2136649)