Home India Ministry of Corporate Affairs Helpdesk mechanism to address grievances of MCA21 portal wit...
Date: 2026-02-10 Category: Press Release State: Union Government Country: India

Helpdesk mechanism to address grievances of MCA21 portal with high successful resolution ratio

Issued by Ministry of Corporate Affairs · Not Applicable

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Executive Summary & Key Takeaways

On February 10, 2026, PIB Delhi reported that the Ministry of Corporate Affairs' MCA21 portal (Version 3) saw approximately 3.84 crore filings between 2021 and 2025. MCA21 V3 aims to promote ease of doing business, strengthen compliance, and enhance transparency through features like Web filings, LLP Module, Company module, e-Enforcement, e-Adjudication, e-Consultation, and e-Book Learning Management System. Form filings on the MCA21 V3 portal over the last three financial years include: * 2023-24: 80,77,210 * 2024-25: 87,79,125 * 2025-26 (up to January 31, 2026): 86,99,486 A helpdesk mechanism addresses grievances related to the MCA21 portal. In FY 2025-26 (up to January 31, 2026), 3,16,877 helpdesk tickets were raised on the portal, with about 98% successfully resolved. These tickets encompassed technical problems, awareness issues, processing-related requests, and stakeholder suggestions. Of the 3.84 crore filings in the last five years (2021-2025), 3.33 crore were approved through Straight Through Process, 40.8 lakhs were approved by the concerned Registrar of Companies and Regional Directors, and 8.3 lakhs were rejected by the concerned officers. This information was given by Shri Harsh Malhotra, the Minister of State in the Ministry of Corporate Affairs and the Minister of State in the Ministry of Road, Transport and Highways, in a written reply to a question in Rajya Sabha.

Key Entities Referenced

MCA21: A transaction-heavy system for processing e-forms related to company affairs in India. Ministry of Corporate Affairs: The Indian government ministry responsible for administering the Companies Act 2013 and other related laws. MCA21 V3: Version-3 of MCA21 launched to promote Ease of Doing Business, strengthen compliance and enhance transparency.
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Ministry of Corporate Affairs Helpdesk mechanism to address grievances of MCA21 portal with high successful resolution ratio The 2021 to 2025 period saw approx. 3.84 crore filings done via MCA21 Posted On: 10 FEB 2026 7:10PM by PIB Delhi Version-3 of MCA21 (MCA21 V3) has been launched to promote Ease of Doing Business, strengthen compliance and enhance transparency. Through MCA21 V3, functionalities like Web filings, LLP Module, Company module, e-Enforcement, e-Adjudication, e-Consultation, e-Book Learning Management System have already been implemented. All filings are now being made through V3. During the last three years forms which have been filed on the MCA21 V3 portal are: Financial Year Total No. of Forms filed 2023-24 80,77,210 2024-25 87,79,125 2025-26 (As on 31st Jan 2026) 86,99,486 A helpdesk mechanism to address grievances related to the MCA21 portal has been established. During the FY 2025-26 (up to 31st Jan 2026) 3,16,877 helpdesk tickets were raised on the portal of which about 98%, were successfully resolved. These tickets encompassed a range of issues including technical problems, awareness issues, processing- related requests and stakeholder suggestions or feedback. MCA21 is a transaction-heavy system processing a large number of e-forms every year. In the last five years (2021-2025), a total of approximately 3.84 crore filings were made. Of these 3.33 crore filings were approved through Straight Through Process, 40.8 lakhs filings were approved by the concerned Registrar of Companies and Regional Directors while 8.3 lakhs Forms were rejected by the concerned officers. This information was given by the Minister of State in the Ministry of Corporate Affairs; and the Minister of State in the Ministry of Road, Transport and Highways, Shri Harsh Malhotra in a written reply to a question in Rajya Sabha today. *****NB/ONP (Release ID: 2226017) Visitor Counter : 132 Read this release in: Urdu , ही , Gujarati

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