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User Guide:
How to apply for CDSCO Approval
National Single Window System (https://www.nsws.gov.in/)Table of Contents
# How to apply for Foreign Investment Approval Reference slide
1 How to identify the approval
1.1 How to view, add approval from ‘All Approvals’ 1
1.2 How to view, add approval through central KYA 2
1.3 How to add identified approval to the Dashboard 4
2 How to Apply for the Selected, identified Approval
2.1 How to login and apply for approval (New User) 5
2.2 How to fill the application form 6
2.3 How to view the application form (Legal Form) 14
2.4 Checklist Activation 15
3 Technical Requirements and Contact Us
National Single Window System (https://www.nsws.gov.in/)11
How to view, add approval from ‘All Approvals’
Hover over ‘Central Approvals’
and click on ‘All Approvals’
Click on “Add to
Dashboard”
Select “Directorate General of Health
Services”from the list of Departments
National Single Window System (https://www.nsws.gov.in/)2
How to view, add approval through Central KYA
Click on ‘Know Your Approvals’
on the NSWS homepage
Click on ‘Continue with Central’to
open the central KYA
National Single Window System (https://www.nsws.gov.in/)3
How to view, add approval through Central KYA
Click on ‘Business Activity Details’
Click here to read
more information
Select “Healthcare” and Answer 5
the questionnaire and find
applicability of different
approvals to you
Click on ‘My Approvals’
tab to view the list of
added approvals
To save a draft of the KYA
answers, users must be
logged into NSWS
Click ‘Submit to Know Your Approvals’ Click on ‘Reset form’to remove all
to view the list of approvals previous responses to the questions
National Single Window System (https://www.nsws.gov.in/)4
How to add identified approval to the Dashboard
To add the list of approvals on
the Dashboard, log into NSWS
Savethe existing list of approvals
in pdf format using ‘Save PDF’
Users will be redirected to the ‘Sign In’ Page
Existing users can ‘Sign In’
with their credentials
New users can create an
account using ‘Sign Up Now’
National Single Window System (https://www.nsws.gov.in/)5
How to login and apply for approval (New User)
New users can create their login credentials.
Add their Email ID & Phone Number and verify
both of them
Click on ‘Sign Up Now’
Select the applicable option
Enter the CIN / LLPIN / Business Name
and click on ‘Next’
National Single Window System (https://www.nsws.gov.in/)6
How to fill the application form
Add the details in the Profile
section
Click on ‘Apply Now’ to
proceed with the Application
Click here to expand
all section at once
Navigate through
different forms
for the approval
from here
Click on the downward arrow
against the section names to
expand and fill the form
National Single Window System (https://www.nsws.gov.in/)7
How to fill the application form
The ‘*’ indicates a mandatory field to
be filled by the user
Some Data will be pre-populated as
filled up in the profile
This button will create a duplicate
section for the selected section
National Single Window System (https://www.nsws.gov.in/)8
How to fill the application form
This button will create a duplicate
group for the selected group
Click on ‘(i)’icon to read
Additional Information
National Single Window System (https://www.nsws.gov.in/)9
How to fill the application form
Use this button to save the progress
of the filled up application
Move to the Checklist form for
uploading the required documents
Select Document type and Click on
‘Browse File’ to add attachments
This button indicates that the user needs
to Download a format, fill it up and
upload the same on that particular field
National Single Window System (https://www.nsws.gov.in/)10
How to fill the application form
Once filled, click on Review and Submit
Applicable
fee will be
visible here
Review the application and
click here for final submission
National Single Window System (https://www.nsws.gov.in/)11
How to fill the application form
Click on the checkbox
and then “Pay &
Submit” button
Pay the amount using the Bharatkoshportal
National Single Window System (https://www.nsws.gov.in/)12
How to fill the application form
After payment, user will be redirected to
NSWS portal where the user has to Digitally
Sign the application
This is the document
containing the responses
of the investor in the
application with their DSC.
Also knows as Legal Form
This screen confirms the
submission of application
National Single Window System (https://www.nsws.gov.in/)13
How to fill the application form
Once submitted, user can track the
‘Application Status’ from here
In case the user wants to
submit any additional
document. They can click here
Upload the documents, add the
information
Click on review and submit, and
verify the application again using
DSC as shown earlier
National Single Window System (https://www.nsws.gov.in/)14
How to view the application form (Legal Form)
In Case the user wishes to see the
Legal form they can do so by
clicking on this button
The legal form can be
previewed/downloaded
National Single Window System (https://www.nsws.gov.in/)15
Checklist Activation
User will be presented with multiple tabs containing different checklists.
Only one Checklist will be enabled for the investor to fill up, based on
their Reponses in the Pre Registration Form
Fill up the details on Pre registration Form.
Click on the checkbox.
Post this, Once the user clicks on Next Form at
the bottom of the page, user will be presented
with the checklist they have to fill.
National Single Window System (https://www.nsws.gov.in/)16
Checklist Activation
User will land on checklist enabled for them to fill up
The checklists which are disabled for the
user to fill in will appear as shown here.
The user do not need to fill these up in
order to submit their application
National Single Window System (https://www.nsws.gov.in/)What are the technical Requirements for NSWS
System Requirements for National Single Window Portal
➢ Windows OS (XP or higher)
➢ MAC OS (X 10.9 or higher with latest updates)
➢ View/ Download Pdf: Download the pdf reader to view and download the pdf files from
the link: https://get.adobe.com/reader/)
➢ Platform requires a minimum screen size of 976px wide , but using 1024px or higher is
recommended
➢ Digital Signature Certificate (DSC): Latest version of emBridgesoftware need to be
installed in the system which acts a connecting link/driver between the NSWS and DSC
Web browsers best suited for National Single Window System
➢ Google Chrome
➢ Mozilla Firefox
➢ Apple Safari
Have any further questions?
Please submit your queries and feedback on:
https://www.nsws.gov.in/contact-us
Email: contactus-nsws@investindia.org.in
Ph: 1800 102 5841
(Monday - Saturday, 9am - 6pm)
LastUpdated on 14 March 2023
National Single Window System (https://www.nsws.gov.in/)National Single Window System
(NSWS)
CDSCO
Ministry User GuideTable of Contents
1 ABOUT THIS MANUAL ........................................................................................................................................... 2
1.1 PURPOSE OF THIS MANUAL ..................................................................................................................................... 2
1.2 ORGANIZATION OF THIS MANUAL ............................................................................................................................ 2
1.3 ACRONYMS, ABBREVIATIONS, DEFINITIONS ............................................................................................................... 2
2 INTRODUCTION TO NSWS ..................................................................................................................................... 3
2.1 OBJECTIVE OF NSWS ............................................................................................................................................. 3
2.2 SCOPE OF NSWS .................................................................................................................................................. 3
2.3 SALIENT FEATURES AND ADVANTAGES OF NSWS ....................................................................................................... 3
3 PROCESSING APPLICATIONS ON NSWS ................................................................................................................. 5
3.1 MINISTRY DASHBOARD OVERVIEW........................................................................................................................... 5
3.1.1 MINISTRY USER LOGIN ........................................................................................................................................... 5
3.1.2 VIEWING APPLICATIONS ......................................................................................................................................... 6
3.1.3 UNIQUE APPLICATION ID ........................................................................................................................................ 7
3.1.4 DOWNLOAD APPLICATION AND DOCUMENTS ............................................................................................................. 8
3.1.5 VIEWING DOCUMENTS ........................................................................................................................................... 8
3.1.6 PAYMENT STATUS ................................................................................................................................................. 9
3.1.7 COMMUNICATION ............................................................................................................................................... 10
3.1.8 AUDIT LOG ......................................................................................................................................................... 11
3.2 PROCESS FOR APPLICATION REVIEW ....................................................................................................................... 11
3.2.1 TAKE INTERNAL ACTION ........................................................................................................................................ 11
3.2.1.1 SEEK INFO ......................................................................................................................................................... 12
3.2.1.2 FORWARD TO NEXT LEVEL ..................................................................................................................................... 12
3.2.1.3 SEND TO ........................................................................................................................................................... 13
3.2.1.4 PULL BACK AND REASSIGN ................................................................................................................................... 13
3.2.1.5 REVIEW CHECKLIST ITEMS..................................................................................................................................... 13
3.2.1.6 GENERATE NOTESHEET ........................................................................................................................................ 14
3.2.1.7 SEND BACK ........................................................................................................................................................ 16
3.2.1.8 VIEW NOTESHEET ............................................................................................................................................... 16
3.2.1.9 DRAFT PERMISSION LICENSE ................................................................................................................................. 17
3.2.1.10 GENERATE DRAFT COVERING LETTER .................................................................................................................... 19
3.2.1.11 APPROVE APPLICATION ...................................................................................................................................... 20
3.2.1.12 REJECT APPLICATION ......................................................................................................................................... 21
3.2.1.13 GENERATE PERMISSION/LICENSE ......................................................................................................................... 21
3.2.1.14 GENERATE COVERING LETTER .............................................................................................................................. 23
3.2.2 TAKE INVESTOR ACTION ....................................................................................................................................... 25
3.2.2.1 SCRUTINIZE INDIVIDUAL FIELDS ............................................................................................................................. 26
3.2.2.2 REQUEST ADDITIONAL INFORMATION .................................................................................................................... 28
3.3 MINISTRY USERS AND ACTIONS THEY CAN PERFORM ................................................................................................. 30
4 APPROVAL AND FORM LINKING .......................................................................................................................... 31
5 NSWS SUPPORT CENTER ..................................................................................................................................... 33
Page 11 About This Manual
1.1 Purpose of this Manual
The purpose of this manual is to provide guidance to the CDSCO Ministry/Department users
concerning:
❖ Services and Functionalities provided by National Single Window System (NSWS) for approval
application processing.
❖ Step-by-step guide on how to evaluate approvals applications received through NSWS.
1.2 Organization of This Manual
This manual has been organized into the following parts:
❖ Overview of NSWS
❖ NSWS Ministry/Department User Services
1.3 Acronyms, Abbreviations, Definitions
Term /Abbreviation Definition / Full Form
Approval Approvals, as used in this document, refer to any regulatory or
legal clearance to be obtained from the government by any
investors, entrepreneurs, businessperson, or business entity
before commencing any business activity in India, including but not
limited to Approvals, Registrations, Licenses, Permits, Clearances,
Certifications etc.
ICC Investment Clearance Cell
Investment Clearance Cell setup under Invest India, DPIIT, to facilitate investors.
Cell Responsible for developing and maintaining NSWS
KYA Know Your Approval
National Single Window The digital portal serving as the national single window system
System (NSWS) under the Investment Clearance Cell
Page 22 Introduction to NSWS
2.1 Objective of NSWS
The Hon’ble Minister of Finance, Government of India, during the budget speech on 1st February 2020,
announced the setting up of an Investment Clearance Cell (ICC). The proposed ICC has been developed
as an online portal, named NSWS, which will act as a National Single Window System (NSWS) for
investors, entrepreneurs, and businesses.
NSWS enables investors to identify, apply, track and obtain approvals needed before starting any
business operations in India. This eliminates the need for investors to visit multiple IT platforms and
authorities to gather information and obtain approvals from different stakeholders.
NSWS aims to fulfill the following objective:
❖ Establish a single window mechanism to integrate the services provided by various central
government ministries, departments, and select state governments related to starting and
operating any business activity.
❖ Provide a single window interface for procuring approvals required to commence a business in
India.
❖ Provide efficient, convenient, transparent, and integrated electronic services to investors.
❖ Provide a uniform and seamless experience to the investor through a unified interface.
2.2 Scope of NSWS
NSWS covers Central and State approvals required by any investor, both foreign or domestic, before
starting any business operations or activities in India, including but not limited to registrations, licenses,
permits, NOCs and approvals. It provides a platform for any investor to identify, apply track and obtain
final decision on their applications. The final authority of approving or rejecting applications resides with
the respective authorities.
2.3 Salient Features and Advantages of NSWS
NSWS has been designed keeping the investor at the centre, and boasts of the following features:
❖ Provides a single unified interface to investors to identify, apply, track and obtain approvals.
❖ Helps investors identify applicable approvals depending on the specific business activities being
planned and other investor-specific context.
❖ Provides an ‘Approval Repository’ where the investor can select and apply for any approvals, as
needed.
❖ Reduces the need to fill in same information at multiple places through intelligent auto-
population.
❖ Provides ability to track status of an application and raise reminders to authorities, as per
agreed process, if any.
Page 3❖ Provides a unified document repository to where investors can upload and save their
documents, and view and download documents issued to them by authorities.
❖ Provides an intuitive and easy to use communication module to respond to any clarifications or
additional information requests raised by processing authority on submitted applications.
❖ Guides investor in situations where multiple forms or approvals need to be submitted in a
specific sequence and timing.
❖ Provides a scheduler to arrange and conduct meetings online with concerned authorities, as per
agreed process, if any.
Page 43 Processing Applications on NSWS
3.1 Ministry Dashboard Overview
3.1.1 Ministry User Login
The authorised ministry officer can Login into the NSWS Ministry portal with the credentials available
with them. The user can open the Ministry Login page from the Homepage of NSWS.
Page 5The Ministry Dashboard on Login: Upon logging-in the Ministry User will be redirected to the
Dashboard. The Dashboard contains the count of Applications:
❖ Assigned to me: The applications that are pending for the specific logged in Ministry User to
review.
❖ New Application: The fresh application that are applied by the investor and are yet to be reviewed.
❖ Total Applications: The total of the above stated Applications.
3.1.2 Viewing Applications
Upon opening Application tab, the system shall display status for the applied licenses. A fresh
application will appear on top of the “Total Application” tab, or they can be opened by clicking on the
“New Application” tab which will show all the new applications submitted by the users.
To open an application for scrutinization the user should click on the name of the approval
Page 6User can click on each section name to review the inputs filled by the investor
Ministry User can navigate the through a single form vertically.
3.1.3 Unique Application ID
For each application there will be a Unique Application ID which will be displayed on Investor as well as the
Ministry portal throughout the entire scrutinization journey.
Page 73.1.4 Download Application and Documents
An option to download the whole application submitted and the payment details is also provided to
the Ministry User which will enable to easily visualize the Applicant’s Input by the Ministry User. The
button to preview the application is given on the top right corner as shown in the above image.
This Document will include application inputs by the investor and the Payment Receipt Details
On downloading it the application can be previewed as shown below, the same can be downloaded /
printed.
3.1.5 Viewing Documents
To view the documents submitted by the Investor, the Ministry User can click on the field and click on
the Attached button beside such field. The Ministry User can click on the “Attached” button on the
right side of each field to download the corresponding documents.
Page 8Upon clicking the attachment option, Ministry User will be presented with a split screen which will
have two drop down lists having all the documents submitted by Investor in that particular Application
in both of them. Thus, the Ministry user can view all the documents along with the option of
comparing different documents.
3.1.6 Payment Status
User will be shown with the payment details of the submitted application by clicking on the Payment
tab.
Page 9The download invoice button will download a PDF having the payment receipt as shown below
3.1.7 Communication
This tab will show all the Scrutiny and Query raised between the Ministry and Investor. The terms will
be explained in the guide.
Page 103.1.8 Audit Log
Audit log shows all the actions taken on the particular application taken the Ministry users and
Investor
3.2 Process for Application Review
Ministry User will be provided with two tabs as shown below
3.2.1 Take Internal Action
A ministry user can use this option when they have to communication regarding the application within
the ministry.
Click on checkbox for “I accept that I have reviewed the form carefully” and then click on “Take
Internal Action”
Page 11A ministry user can perform the following Internal Actions:
3.2.1.1 Seek Info
In case the ministry user wants to ask some specific information from any other user from the workflow,
the application still remains with the same officer.
3.2.1.2 Forward to next level
In case the user wants to forward application for review to his immediate superior officer.
Page 123.2.1.3 Send to
In case a ministry user wants to assign or reassign this application to any level user in the workflow.
This will transfer the application to the assignee on which they can act upon.
3.2.1.4 Pull Back and Reassign
If the application is with a particular officer and they may not be able to process it (for example a leave
or any official engagement), then the higher-level user to such officer can use this function to pull back
the license from such user and reassign it to another officer.
3.2.1.5 Review Checklist items
A ministry user has to review the checklist documents one by one in order to move the application to
his higher-level officer. This process has to be done from Level 2 onwards till final level officer. There
onwards, Each level officer has to complete this process.
User has to click on Checklist from the top vertical tab and open each item. Then click on the
downward arrow beside each line item.
Page 13User can either raise query on the document which will be communicated to the investor, or they can
provide their confirmation.
3.2.1.6 Generate Notesheet
Once completed with the review of all items in the checklist, user has to generate Notesheet from the
showed option in order to move forward with the application
Page 14Provide confirmation through the comments and Generate Notesheet
A Ministry user has to complete “Review Checklist Items” and “Generate Notesheet” action as shown
in 3.2.1.5 and 3.2.1.6, respectively, to forward the application
In case the user has missed a checklist item to verify, the system will communicate the same by
showing this screen
Page 153.2.1.7 Send Back
In case the ministry user wants to send it back to the last user for reviewing it again
3.2.1.8 View Notesheet
Notesheet captures actions taken by ministry users on checklist documents
Page 163.2.1.9 Draft Permission License
❖ Ministry user can generate draft license using this option. User can click on the button and update
or edit the required details.
❖ Click on Generate “Draft Permission License” as shown
Page 17❖ Click on “Generate Certificate” on bottom of the page
❖ The Draft License will be generated
Page 183.2.1.10 Generate Draft Covering Letter
Ministry User can generate Draft Covering Letter using this option. Click on the buttons shown and add
remarks.
c
c
The document will be generated
Page 19Condition: In case the user wants to “Generate Draft Covering Letter” , the ministry user has to first
generate the “Draft Permission License” first. Otherwise, user will be provided with such a message
3.2.1.11 Approve Application
In case final level Ministry User finds the Application correct they would provide Final Approval using
this option attaching the License Certificate.
User has to first generate the “Generate Permission/License” for such Approval
Page 203.2.1.12 Reject Application
In case the ministry user is the final approver they would provide Final Rejection using the “Reject
Application” option.
3.2.1.13 Generate Permission/License
❖ Ministry user can generate final license using this option. User can click on the button and update
or edit the required details.
Page 21❖ Click on “Generate Final Permission License” as shown
❖ Click on “Generate Certificate” on bottom of the page
Page 22❖ The Final License will be generated
3.2.1.14 Generate Covering Letter
Ministry User can generate Final Covering Letter using this option.
Page 23c
Click on the buttons shown and add remarks.
The document will be generated
Page 24Condition: In case the user wants to “Generate Covering Letter” , the ministry user has to first
generate the “Permission License” first.
3.2.2 Take Investor Action
In order to have communication with the investor, user needs to click on “Take Investor Action”
User will be provided with two options.
Page 253.2.2.1 Scrutinize Individual Fields
Scrutiny process is a functionality added by NSWS in the Mistry User’s Dashboard which is used as an
intimation sent by Ministry to the Investor in cases where the Ministry thinks that Investor has given
incorrect information in any field(s). Consequently, the Investor will be given an option to re-fill those
fields and Resubmit the Application. Note: User will have to generate Notesheet before performing such
scrutiny.
Process for the same is captured below:
❖ Click on “Scrutinise individual fields”.
❖ Click on the arrow for the desired section
Page 26❖ Click on the Circle against the field(s) where action is required and add the required remarks and
click on “Save”
❖ Finally click on “Submit Scrutiny” tab provided at the end of the page.
Page 27❖ Ministry User can also add some remarks in case they want to explain the issue more clearly.
❖ The new input of the field will be visible on Ministry End once the investor will correct it and
resubmit the Application.
Note: After the Investor resolves such query raised by Ministry user of any level, the application will
automatically be assigned to the Reviewing Officer (Level 2).
3.2.2.2 Request Additional Information
❖ In case the Ministry User want some general clarifications from the investor they can use this
option.
❖ Ministry User has to click on “Request Additional Information” button. Add the required remarks
and send the request.
Page 28❖ Once the investor replies on it, the same will appear on the commination tab as shown below
Page 293.3 Ministry Users and Actions they can perform
Level Officer Actions they can perform
• Seek Info
1 N.O. (Nodal Officer) • Pull Back and Reassign
• Send To
• Notesheet Generation
• Forward to next level
2 R.O (Reviewing Officer) • Send To, Seek Info
• Generate Draft Covering Letter
• Generate Draft Permission/License
• Send To
• Send Back
• Seek Info
3 N.O. (Nodal Officer)
• Generate Draft Covering Letter
• Generate Draft Permission/License
• Notesheet
• Send To
• Send Back
• Seek Info
4 D.D.A. (Deputy Deciding Authority)
• Generate Draft Covering Letter
• Generate Draft Permission/License
• Notesheet
• Send To
• Send Back
• Seek Info
5 D.A. (Deciding Authority)
• Generate Draft Covering Letter
• Generate Draft Permission/License
• Notesheet
• Send To
• Send Back
• Seek Info
• Generate Draft Covering Letter
6 L.A. (Licensing Authority) • Notesheet
• Approve
• Reject
• Generate Final Permission Letter
• Generate Final Covering Letter
Page 304 Approval and Form Linking
Ministry User can also use the Ministry Dashboard for knowing the status of their Approvals for KYA
and Form Linking. Ministry User upon login to the Ministry Dashboard should select the “Department
and Licenses” tab.
The page will show the list of Approvals under CDSCO. The table will show status of each approval for
their KYA and Form Alignment.
To know which forms are linked to an Approval the User should click on the Approval name (If the
Form Uploaded Status is given as Yes). Clicking on the form name will open it in “Preview Mode”.
Page 31Page 325 NSWS Support Center
NSWS has set-up a dedicated team for catering to the queries by Ministry personnel. NSWS also
answers the queries of the users through the FAQs provided on the Help Page.
The SPOC (Single Point of Contact) from NSWS for CDSCO are
Mr. Agni Jasthi <ganesh.agni@investindia.org.in>
Mr. Vaibhav Yadav <vaibhavyadav@investindia.org.in>
Ministry users can directly coordinate with the SPOC for clarification of their queries.
If the Ministry wants to change anything on their Ministry Portals then they can contact the Invest
India SPOC for the same.
--- END OF GUIDE ---
? Help
Page 33