**Summary:**
This office order, dated February 13, 2018, issued by the Central Drugs Standard Control Organisation (CDSCO), Directorate General of Health Services, Government of India, follows up on the Grievance Redressal/Pendency Disposal week observed from February 5-9, 2018. It informs all stakeholders that, as part of ongoing efforts to improve Ease of Doing Business within the Drugs Controller General of India (DCGI) Office, public hearings are conducted daily at CDSCO. Furthermore, the DCGI conducts special fortnightly hearings specifically to address stakeholder grievances. The order advises applicants with unresolved grievances to approach the relevant Deputy Drugs Controller/Joint Drugs Controller (DDCI/JDCI) or the Secretariat of DCGI for prompt resolution. The order is addressed to all Zonal/Sub-zonal/Port offices of CDSCO, all JDCIs/DDCIs/ADCIs at CDSCO HQ, relevant PPS offices, the CDSCO web portal, and Pharma/Medical Devices/Cosmetics Associations.
Key Entities Referenced
Directorate General of Health Services: A department of the Government of India, the parent organization of CDSCO.
Central Drugs Standard Control Organisation: The national regulatory body for pharmaceuticals and medical devices in India, also known as CDSCO.
New Delhi: Capital of India and location of the CDSCO headquarters.
CDSCO Office Order: Refers to previous orders issued by the Central Drugs Standard Control Organisation.
Grievance Redressal-Pendency Disposal week: A week-long initiative focused on resolving grievances and reducing pending cases within CDSCO.
DCGI Office: The office of the Drugs Controller General of India.
Ease of Doing Business: Government initiatives intended to make it easier to conduct business.
Nirman Bhavan, New Delhi: Location of Ministry of Health and Family Welfare in New Delhi.
Immediate
No. D.21013/75/2017-DC
Government of India
Directorate General of Health Services
Central Drugs Standard Control Organisation
New Delhi, dated the 13" ' February, 2018
Office Order
In continuation of CDSCO Office Order of even number dated the 1°
February, 2018 regarding observing week from 5" February, 2018 to 9*
February, 2018 as Grievance Redressal/Pendency Disposal week in CDSCO
(HQ)/Zonal offices, it is informed that a meeting was held on 10.02.2018 on the
steps being taken towards ‘Ease of Doing Business in DCGI Office. In this
context, it is brought to the notice of all stakeholders that public hearings are
being held every day in CDSCO. Apart from this, DCGI conducts special
fortnightly hearings to address the grievances of the stakeholders.
In case of any grievance still not redressed, the concerned applicants are
requested to approach the concerned DDC(I)/JDC(I) or the Secretariat of DCGI
for an early redressal of their grievances.
( Ardn Sharma )
Director (Admn.)
1. All Zonal/sub-zonal/Port offices of CDSCO.
2. All JDC(I)s/DDC(I)s/ADC(I)s at CDSCO (HQ).
3. PPS to DGHS/PPS to AS & DG, CGHS/PPS to JS(R), M/o H & FW, Nirman
Bhavan, New Delhi.
4. Web portal of CDSCO.
5. Pharma/Medical Devices/Cosmetics Associations (as per mailing list)
6. DDA(D)/O/o to DCGI/Guard file.