**Executive Summary**
This document is a response to an unstarred question in Lok Sabha regarding additional reservation counters at Buxar, Dumraon, Raghunathpur, and Chausa railway stations. The Minister of Railways states that the recently launched RailOne App enables online booking of both reserved and unreserved tickets. The reply is dated to be answered on 11.02.2026.
**Key Points / Main Content**
* **RailOne App:**
* The Indian Railways has launched the RailOne App.
* The app enables passengers to book both reserved and unreserved tickets on their mobile phones.
* It brings the Passenger Reservation System (PRS) to passengers' palms.
* The RailOne App combines all public-facing services of Indian Railways like reserved/unreserved ticketing, platform ticketing, train/PNR enquiry, Railmadad etc. into a single platform.
* The app offers integrated service access through a single login.
* It can be downloaded from Android Play Store and Apple App Store.
* Registration is user-friendly.
* **Existing Reservation Counters:**
* Passengers can use RailOne app or the IRCTC website on first come first serve basis for booking tickets online.
* 88% of reserved tickets are booked online.
* Buxar has 3 reservation counters.
* Dumraon and Raghunathpur have one counter each, functioning in both shifts.
* The existing arrangements at these locations are adequate for the current traffic volume.
* **Chausa Railway Station:**
* Passengers can book tickets online.
* They can also book tickets from the PRS of Buxar Railway station.
**Impact Analysis**
**Passengers of Buxar, Dumraon, Raghunathpur, and Chausa Railway Stations**
* **Impact:**
* Increased access to ticket booking through the RailOne App.
* Reduced reliance on physical counters.
* Access to additional services through the app (enquiries, etc.).
* Passengers of Chausa can also book tickets from PRS of Buxar station.
* **Action Required:**
* Download and register on the RailOne App if they wish to utilize mobile ticketing.
* Utilize online booking options via the RailOne App or the IRCTC website.
* Passengers of Chausa can use PRS of Buxar railway station for ticketing.
Key Entities Referenced
RailOne App: Mobile application launched by Indian Railways for booking reserved and unreserved tickets, providing access to Passenger Reservation System (PRS) features.
Indian Railways: The entity responsible for railway services, including ticketing and related facilities, addressed in the question about reservation counters.
Passenger Reservation System (PRS): The system used for reserving railway tickets, now accessible through the RailOne app.
Buxar, Dumraon, Raghunathpur and Chausa Railway Stations: The specific locations mentioned in the question regarding the adequacy of reservation counters.
Ministry of Railways: The government ministry responsible for addressing the parliamentary question regarding railway reservation counters.
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
LOK SABHA
UNSTARRED QUESTION NO. 1956
TO BE ANSWERED ON 11.02.2026
ADDITIONAL RESERVATION COUNTRES AT BUXAR, DUMRAON,
RAGHUNATHPUR AND CHOUSA RAILWAY STATIONS
†1956. SHRI SUDHAKAR SINGH:
Will the Minister of RAILWAYS be pleased to state:
(a) whether despite the increasing number of passengers at Buxar,
Dumraon, Raghunathpur and Chausa railway stations, only one/two
reservation counters are functioning at the stations due to which
common passengers particularly elderly, women and students coming
from rural areas have to face a lot of difficulties in booking tickets and
if so, the details thereof;
(b) whether the Government is planning to set up additional reservation
counters at these stations;
(c) if so, the time by which the action is likely to be taken thereon; and
(d) if not, the reason for not extending the facility in these station areas
nevertheless the passenger load is increasing continuously?
ANSWER
MINISTER OF RAILWAYS, INFORMATION & BROADCASTING AND
ELECTRONICS & INFORMATION TECHNOLOGY
(SHRI ASHWINI VAISHNAW)
(a) to (d) Indian Railways has recently launched RailOne App, which
enables passengers to book reserved as well as unreserved tickets on
mobile phone. This, in effect, brings the Passenger Reservation System
(PRS) facility to passengers' palm. The RailOne App has advanced security
and privacy measures.
The App combines all the public facing services of Indian Railways
like reserved ticketing, unreserved ticketing and platform ticketing, train
enquiry, PNR enquiry, Railmadad, etc. into a single platform The users can
§avail all these services in integrated manner through single login. The
RailOne App can be downloaded from Android Play Store and Apple App
Store and registration is user friendly.
Passengers of Buxar, Dumraon, Raghunathpur and Chausa Railway
stations can utilise RailOne app or the website of Indian Railway Catering
& Tourism Corpporation on first come first serve basis for booking reserved
tickets online. At present, approximately 88% of reserved tickets are being
booked online.
Further, at present there are 3 reservation counters at Buxar whereas
at Dumraon and Raghunathpur, there is one counter each functioning in
both the shifts. An analysis of number of reservation related transactions
handled at these locations has revealed that the existing arrangements are
more than adequate to cater to the present level of traffic handled there.
Passengers of Chausa railway station, in addition to online booking can
also book their tickets from PRS of Buxar Railway station.
*****