**Summary:**
This document summarizes the Indian government's response to Lok Sabha Unstarred Question No. 580, concerning call drops in mobile networks, answered on July 23, 2025. The Minister of State for Communications and Rural Development, Dr. Pemmasani Chandra Sekhar, addressed concerns raised by Shri Ashok Kumar Rawat regarding the increase in call drop percentage and the government's actions to mitigate this issue.
According to the Telecom Regulatory Authority of India (TRAI) Performance Monitoring Report (PMR) for April and May 2025, all telecom service providers (TSPs) met the established benchmarks for call drop rates on average. To further improve service quality and reduce call drops, the government has implemented the following measures:
1. TRAI revised Quality of Service (QoS) benchmarks on August 2, 2024, effective from October 1, 2024. TRAI regularly monitors TSP performance against these benchmarks.
2. Sufficient spectrum has been assigned for mobile services through auctions.
3. Spectrum sharing, trading, and surrender are permitted to ensure efficient spectrum utilization.
4. The procedure for Standing Advisory Committee on Radio Frequency Allocations (SACFA) clearance has been simplified.
5. The notification of Telecommunications Right of Way (RoW) Rules and the launch of the PM GatiShakti Sanchar portal have streamlined RoW permissions and expedited telecom infrastructure installation.
6. Infrastructure sharing among TSPs is permitted based on mutual agreements.
7. TSPs are deploying new sites and upgrading existing infrastructure to address internet speed and network congestion issues.
These measures facilitate network expansion, call drop reduction, and overall improvement in service quality. The government does not estimate profits earned by companies due to call drops.
Key Entities Referenced
SHRI ASHOK KUMAR RAWAT: Member of Parliament who raised the question about call drops in the Lok Sabha.
MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT: The title of the minister who provided the answer to the question in the Lok Sabha.
DR. PEMMASANI CHANDRA SEKHAR: The Minister of State for Communications and Rural Development who answered the question regarding call drops.
Telecom Regulatory Authority of India: Regulatory body in India that monitors and publishes Performance Monitoring Reports (PMR) related to telecom services and quality of service benchmarks.
SACFA Standing Advisory Committee on Radio Frequency Allocations: Committee involved in the clearance process for telecom infrastructure.
Telecommunications Right of Way Rules: Rules that streamline permissions for installation of telecom infrastructure.
PM GatiShakti Sanchar portal: Portal that helps in expeditious clearance for installation of telecom infrastructure.
Union Government: Refers to the central government of India.
GOVERNMENT OF INDIA
MINISTRY OF COMMUNICATIONS
DEPARTMENT OF TELECOMMUNICATIONS
LOK SABHA
UNSTARRED QUESTION NO. 580
ANSWERED ON 23RD JULY, 2025
CALL DROP IN MOBILE USERS SURVEY
†580. SHRI ASHOK KUMAR RAWAT:
Will the Minister of COMMUNICATION be pleased to state:
(a) whether an increase has been recorded in the percentage of call drop in the mobile users
survey in the country;
(b) if so, the reasons therefor;
(c) the measures being taken by the Union Government in this regard;
(d) the details of the action taken in this regard; and
(e) the estimated profit being earned by the companies due to the daily incidents of call drop
being faced by the users?
ANSWER
MINISTER OF STATE FOR COMMUNICATIONS AND RURAL DEVELOPMENT
(DR. PEMMASANI CHANDRA SEKHAR)
(a) & (b) As per the Performance Monitoring Report (PMR) published by Telecom Regulatory
Authority of India (TRAI) for previous months of April and May-25, all telecom service providers
met the benchmarks for call drop in the country on average basis.
(c) & (d) Following measures have been taken by the government to reduce call drop and
improve quality of service –
i. TRAI has revised Quality of Service benchmarks on 02.08.2024 applicable from 01.10.2024
for various parameters, and performance of service providers against the benchmark is
regularly monitored by TRAI to ensure better quality of services.
ii. Assignment of sufficient spectrum for mobile services through auction.
iii. Spectrum sharing, trading and surrender has been permitted for efficient use of spectrum.
iv. Simplification of Procedure for SACFA (Standing Advisory Committee on Radio Frequency
Allocations) clearance.
v. Notification of Telecommunications Right of Way (RoW) Rules and launch of PM
GatiShakti Sanchar portal has resulted in streamlining of RoW permissions and expeditious
clearance for installation of telecom infrastructure.
vi. Sharing of infrastructure amongst service providers based on the mutual agreements entered
among them is permitted.
vii. TSPs deploy new sites and upgrade their existing infrastructure to address any issues in
internet speed and network congestion.
The above steps facilitated TSPs to expand their network and to reduce call drop and improve
quality of service.
(e) No such estimation is done by the government.
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