**Executive Summary**
This document provides the Minister of Railways' response to questions regarding CCTV installations, passenger footfall, security personnel deployment, and incident records at New Delhi Railway Station, to be answered on December 17, 2025. It also addresses ex-gratia payments for railway accident victims. The response details existing CCTV coverage, recent developments, passenger statistics, and procedures for compensation claims.
**Key Points / Main Content**
* **CCTV Coverage:**
* CCTVs were already installed at New Delhi Railway Station, covering outdoor areas (entry/exit points, foot over bridges, platforms) and indoor areas (waiting halls, ticket counters).
* Additional CCTVs have been provided to cover new areas developed after February 15, 2025.
* Currently, 250 CCTVs are installed at New Delhi Railway Station.
* **Passenger Footfall:**
* The average daily footfall at New Delhi Railway Station from May to October 2025 was 2.86 lakh.
* **Station Development:**
* Plans are in place to develop permanent holding areas, complete access control, wider foot-over-bridges, install cameras, war rooms and latest digital communication equipment at 76 stations including New Delhi.
* **Security Personnel:**
* Deployment of RPF/RPSF personnel depends on traffic volume and varies with the situation.
* State Governments are responsible for crime prevention, detection, registration, and investigation on Railways.
* Railway Protection Force (RPF) supplements the efforts of GRP/District Police.
* **Incident Reporting:**
* Details of theft, harassment, and trespassing are published by the National Crime Record Bureau (NCRB) not station-wise.
* **Ex-Gratia and Compensation:**
* Accident victims receive ex-gratia relief soon after an accident.
* Compensation for death/injury is decided by the Railway Claims Tribunal (RCT) based on claims filed and judicial process as per Railways Act, 1989.
**Impact Analysis**
**Impact**
* *Passengers:* Affected by measures to handle heavy rush, including station development, enhanced security, and access to compensation in case of accidents.
**Action Required**
* File compensation claims for death/injury in train accidents or untoward incidents as defined under Section 124 and Section 124-A (read with Section 123) of the Railways Act, 1989 to Railway Claims Tribunal (RCT).
**Impact**
* *Railway Administration:* Required to implement station upgrades and maintain security, handle passenger traffic, and provide ex-gratia relief.
**Action Required**
* Develop Permanent holding areas, Complete access control, Wider foot-over-bridges (FOB), installation of Cameras at stations, War rooms creation at large stations, provision of latest design digital communication equipment.
**Impact**
* *State Governments:* Responsible for prevention, detection, registration, and investigation of crime and maintenance of law and order on Railways
**Action Required**
* Ensure crime prevention, detection, registration, and investigation on Railways through their law enforcement agencies viz. Government Railway Police (GRP)/District Police.
Key Entities Referenced
New Delhi Railway Station: The railway station which is the primary focus of the policy regarding CCTV installation and other improvements.
Railway Protection Force (RPF): An enforcement agency responsible for providing security to railway property and passengers.
Railways Act, 1989: The Act under which compensation is paid to railway passengers in case of accidents.
Railway Claims Tribunal (RCT): The tribunal that decides the compensation for death or injury of railway passengers.
Ministry of Railways: The ministry answering questions related to railways including CCTV installations.
GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
LOK SABHA
UNSTARRED QUESTION NO.2899
TO BE ANSWERED ON 17.12.2025
CCTVs AT NEW DELHI RAILWAY STATION
2899. SHRI ANTO ANTONY:
Will the Minister of RAILWAYS be pleased to state:
(a) the number of CCTVs that were installed at New Delhi Railway Station
before February 15, 2025 and after this date;
(b) the average daily footfall at New Delhi Railway Station during the last six
months;
(c) the number of RPF personnel deployed at New Delhi Railway Station at
present and on February 15, 2025;
(d) the number of incidents of theft, harassment/trespassing recorded on
average per day at the said Railway Station;
(e) whether the Government announced ex gratia payments before
confirming the actual death toll in recent railway accidents; and
(f) if so, the details thereof?
ANSWER
MINISTER OF RAILWAYS, INFORMATION & BROADCASTING AND
ELECTRONICS & INFORMATION TECHNOLOGY
(SHRI ASHWINI VAISHNAW)
(a) to (f): CCTVs were already installed at New Delhi Railway station to
cover outdoor areas like entry/exit points, foot over bridges, platforms
etc. and indoor areas like waiting halls, ticket counters etc. However,
some new areas were developed at New Delhi station premises after
February 15, 2025 and accordingly additional CCTVs are provided to coverthese areas. Presently, 250 Nos of CCTVs are provided at New Delhi
Railway station.
The daily footfall at railway station depends on many factors which
include holidays, festival season etc. The average daily footfall at New
Delhi railway station during the period from May to Oct 25 was 2.86 lakh.
To handle heavy rush of passengers at stations, it has been decided to
develop Permanent holding areas, Complete access control, Wider foot-
over-bridges (FOB), installation of Cameras at stations, War rooms
creation at large stations, provision of latest design digital
communication equipment like walkie-talkies, announcement systems,
calling systems on all heavy crowd stations, new design ID card for staff
and service persons, new design uniform for staff, upgradation of station
director post, sale of tickets as per capacity at 76 stations including New
Delhi station.
Deployment of RPF/RPSF personnel at stations depends on volume of
traffic and it varies with the situation.
‘Police’ and ‘Public Order’ are State subjects under the Seventh Schedule
to the Constitution of India and therefore, State Governments are
responsible for prevention, detection, registration, and investigation of
crime and maintenance of law and order on Railways through their law
enforcement agencies viz. Government Railway Police (GRP)/District
Police. Railway Protection Force (RPF) supplements the efforts of GRP/
District Police to provide better protection and security to railway
property, passenger area and passengers and for matters connected
therewith.The details of cases of theft, harassment and trespassing over Indian
Railways are published by National Crime Record Bureau (NCRB) in ‘Crime
in India’ not station-wise.
Accident victims are paid ex-gratia relief soon after an accident or
untoward incident.
Compensation for death/injury of railway passengers in train accidents
and untoward incidents as defined under Section 124 and Section 124-A
(read with Section 123) of the Railways Act, 1989, is decided by Railway
Claims Tribunal (RCT) on the basis of a claim application filed by the
victims/their dependents before RCT and it disposes of the cases after
following the due judicial process. Railway Administration pays
compensation when a decree is awarded by Hon’ble RCT in favour of the
claimant and Railways decide to implement the decree. Compensation
amount is over and above the ex-gratia amount.
*****