Parliament Question: Grievance redressal mechanism in NMC

GOVERNMENTOFINDIA MINISTRYOFHEALTH AND FAMILYWELFARE DEPARTMENTOFHEALTH ANDFAMILYWELFARE RAJYASABHA UNSTARREDQUESTION NO. 2857 TOBE ANSWERED ON17TH MARCH, 2026 GRIEVANCE REDRESSALMECHANISM IN NMC 2857DR. M.THAMBIDURAI: Will the Minister of HEALTH AND FAMILYWELFARE be pleased tostate: (a) whether National Medical Commission (NMC) currently has an independent grievance redressal or Ombudsman mechanism for medical institutions, faculty, students andresident doctors; (b) the total number of grievances received in the last two years, category-wise (students, faculty, institutions, etc.); (c)the average time takentoresolve grievancesandappeals; and (d) whether the Ministry proposes to strengthen or restructure this mechanism to ensure faster, transparent andaccountable resolution ANSWER THE MINISTER OFSTATEIN THE MINISTRYOFHEALTHAND FAMILYWELFARE (SMT.ANUPRIYAPATEL) (a) to(d) As informedby the National Medical Commission (NMC), the Commission hasestablished a web-based grievance portal for students and other stakeholders to submit their grievances. The portal can be accessed at: https://nmc.org.in/ActivitiWebClient/open/initiateComplaint. During the last two years, a total of 2,572 grievances have been received through the said mechanism, including 1,829 grievances in the year 2025 and 743 grievances in the year 2026. The Commission follows timelines for redressal of grievances in parity with the timelines prescribed under the Centralized PublicGrievance Redress and Monitoring System(CPGRAMS). The Ministry of Health and Family Welfare, in coordination with the National Medical Commission, continuously reviews the grievance redressal mechanism with a view to improve efficiency, transparency and accountability. Steps are taken from time to time to streamline the process and strengthen the system for timely disposal of grievances. ****