**Executive Summary**
This document is the answer provided by the Minister of Minority Affairs (Shri Kiren Rijiju) to Unstarred Question No. 2000 in Lok Sabha, concerning the implementation of the Minority Loan Accounting Software for NMDFC (MILAN) mobile application. The answer provides data on user registration, application features, outreach efforts, and initiatives to improve usage, particularly focusing on Maharashtra, Andhra Pradesh, and Jalgaon Lok Sabha Constituency. The question was answered on 11.02.2026.
**Key Points / Main Content**
* **NMDFC & Loan Schemes:**
* The National Minorities Development & Finance Corporation (NMDFC) implements concessional credit schemes for self-employment and income-generating activities.
* Schemes are for eligible beneficiaries from notified minority communities.
* Schemes are delivered through State Channelizing Agencies (SCAs) and select banks.
* **MILAN Mobile Application User Data:**
* Total of 2,003 users have registered on the MILAN platform since its launch.
* No separate data is maintained for registrations specifically through the mobile app versus the portal, or by state.
* State-wise registered users are detailed in Annexure-I.
* **MILAN App Features & Accessibility:**
* The mobile app currently does not support multilingual access.
* Focuses on a simple, user-friendly interface.
* Multilingual loan application forms are available through the MILAN Portal.
* **Outreach & Awareness Campaigns:**
* Digital outreach and awareness campaigns have been conducted to promote both the MILAN Portal and Mobile App.
* These campaigns are organized through SCAs from various states including Gujarat, Jammu & Kashmir, Rajasthan, Uttarakhand, Sikkim, and Ladakh.
* A training program on the MILAN Portal was held in Chhatrapati Sambhajinagar in November 2025 for officers of the Maharashtra SCA.
* NMDFC also organized Capacity Building Programmes in December 2023 and March 2025, providing hands-on training to SCA officials.
* Information is disseminated during NMDFC's Regional Review Meetings.
* **Targeted Initiatives & Implementation:**
* Schemes are being implemented through Maulana Azad Alpsankhyak Aarthik Vikas Nigam in Maharashtra.
* The Maharashtra SCA is providing training to its employees/field staff for MILAN software use.
* Awareness about the MILAN Portal is being generated among targeted groups, including in Jalgaon district of Maharashtra.
**Impact Analysis**
**Stakeholder: Minority Communities/Beneficiaries**
* **Impact:** Can potentially access concessional credit schemes through the MILAN platform to support self-employment and income-generating activities. User experience may vary depending on language proficiency and digital literacy.
* **Action Required:** Need to register on the MILAN platform and participate in awareness/training programs to effectively utilize the application and access available schemes.
**Stakeholder: State Channelizing Agencies (SCAs)**
* **Impact:** Serve as the key intermediaries for implementing NMDFC's loan schemes, and are responsible for outreach and training to promote adoption of the MILAN application.
* **Action Required:** Organize awareness camps, participate in training programs, and disseminate information about the MILAN Portal and Mobile App to minority communities.
**Stakeholder: NMDFC (National Minorities Development & Finance Corporation)**
* **Impact:** Responsible for the overall implementation of the MILAN platform and the success of its adoption. The platform is meant to improve access to their services.
* **Action Required:** Continue to conduct outreach and awareness campaigns, organize training programs, and improve the application's features based on user feedback.
**Stakeholder: Ministry of Minority Affairs**
* **Impact:** Oversees the implementation of the MILAN platform and monitors its impact on minority communities.
* **Action Required:** Monitor the progress of the MILAN platform and ensure that it is meeting its objectives. Address any issues that arise and provide guidance to NMDFC and SCAs as needed.
Key Entities Referenced
NMDFC: National Minorities Development & Finance Corporation, a Central Public Sector Enterprise under the Ministry of Minority Affairs, implementing concessional credit schemes.
MILAN: Minority Loan Accounting Software for NMDFC, including the MILAN Mobile Application and MILAN Portal.
Ministry of Minority Affairs: The ministry responsible for implementing the NMDFC and MILAN programs.
Maharashtra: A state where the MILAN application is used, and awareness programs are conducted.
State Channelizing Agencies (SCAs): Agencies nominated by State Governments/UT Administrations through which NMDFC implements schemes.
GOVERNMENT OF INDIA
MINISTRY OF MINORITY AFFAIRS
LOK SABHA
UNSTARRED QUESTION NO. 2000
ANSWERED ON 11.02.2026
IMPLEMENTATION OF MILAN MOBILE APPLICATION
2000. SMT. SMITA UDAY WAGH:
SHRI LAVU SRI KRISHNA DEVARAYALU:
Will the Minister of MINORITY AFFAIRS be pleased to state:
(a) the number of users registered on the Minority Loan Accounting Software for NMDFC
(MILAN) mobile application since its launch including in Maharashtra and Andhra Pradesh;
(b) whether the MILAN App has been designed to provide multilingual access, simplified
navigation and end-to-end digital services to ensure ease of use for minority beneficiaries
across urban, rural and semi-urban areas;
(c) if so, the details thereof along with the language options, accessibility features and design
upgrades introduced to enhance user experience particularly for first-time digital users;
(d) whether any digital outreach, awareness or capacity-building campaigns have been
undertaken to promote adoption of the MILAN App among minority communities, Self-Help
Groups and beneficiaries of NMDFC schemes including in Maharashtra and Andhra Pradesh;
(e) if so, the details thereof including the district-level outreach efforts; and
(f) whether any targeted initiatives are planned for improving usage in Jalgaon Lok Sabha
Constituency and if so, the details thereof?
ANSWER
THE MINISTER OF MINORITY AFFAIRS
(SHRI KIREN RIJIJU)
(a): National Minorities Development & Finance Corporation (NMDFC), a Central Public
Sector Enterprise under the Ministry of Minority Affairs, implements concessional credit
schemes for self-employment and income-generating activities of eligible beneficiaries
belonging to notified minority communities through State Channelizing Agencies (SCAs)
nominated by the respective State Governments/UT Administrations and select banks.
Since the launch of the Minority Loan Accounting Software for NMDFC (MILAN), a
total of 2,003 users have been registered on the platform, as detailed in Annexure-I.However, no separate data is maintained with respect to registrations made through the
MILAN mobile application vis-à-vis the portal, including State-wise details such as
Maharashtra and Andhra Pradesh.
(b) & (c): The MILAN Mobile App currently does not support multilingual access and
focuses on a simple, user-friendly interface. Multilingual loan application forms are available
through the MILAN Portal to support users from diverse linguistic backgrounds.
(d): Yes. Digital outreach and awareness campaigns have been conducted to promote
the MILAN Portal and Mobile App among minority communities through awareness camps
organized by respective State Channelizing Agencies (SCAs). These include SCAs from
Gujarat, Jammu & Kashmir, Rajasthan, Uttarakhand, Sikkim, and Ladakh.
Additionally, a training programme on the MILAN Portal was held at Chhatrapati
Sambhajinagar in November 2025 for officers of the Maharashtra SCA. NMDFC also
organized Capacity Building Programmes in December 2023 and March 2025, providing
hands-on training to SCA officials. Information on the MILAN Portal and Mobile App is
further disseminated regularly during NMDFC’s Regional Review Meetings to strengthen
outreach and awareness.
(e) & (f): The schemes of NMDFC are being implemented through Maulana Azad
Alpsankhyak Aarthik Vikas Nigam in the State of Maharashtra. The SCA of NMDFC in
Maharashtra is imparting training to its employees/its field staff to use MILAN software.
Simultaneously, the awareness about use of MILAN Portal is also being generated amongst the
targeted groups, including in Jalgaon district of Maharashtra.
*****Annexure-I
Annexure referred in reply to part (a) of Lok Sabha Unstarred Question No. 2000 for
answer on 11.02.2026 regarding ‘Implementation of Milan Mobile Application’.
State-wise Registered Users on MILAN
S. No States Number
1 Andhra Pradesh 8
2 Assam 20
3 Bihar 26
4 Chhattisgarh 1
5 Delhi 21
6 Goa 3
7 Gujarat 10
8 Haryana 5
9 Himachal Pradesh 1
10 Jammu and Kashmir 28
11 Jharkhand 10
12 Karnataka 11
13 Kerala 11
14 Ladakh 8
15 Lakshadweep 2
16 Madhya Pradesh 9
17 Maharashtra 141
18 Manipur 12
19 Mizoram 2
20 Odisha 2
21 Rajasthan 1612
22 Tamil Nadu 8
23 Telangana 7
24 Uttar Pradesh 30
25 Uttarakhand 2
26 West Bengal 13
Grand Total 2003
****