Executive Summary:
The Ministry of Corporate Affairs launched Version 3 of the MCA portal, migrating 38 eForms on July 14, 2025, to enhance compliance and corporate governance. As of the report date, the project has cost Rs. 243.39 Crore and has facilitated the filing of over 1.30 crore eForms since March 8, 2022. The eDaakhil portal has been integrated into the eJagriti Portal to improve consumer dispute resolution, alongside the National Consumer Helpline (NCH) for pre-litigation grievance redressal.
Key Points / Main Content:
MCA V3 Portal Launch:
* 38 eForms migrated to MCA V3 effective July 14, 2025, including 13 annual filing forms and 6 audit/cost audit forms.
* Aims to enhance compliance efficiency, standardize data reporting, and promote digitized corporate governance.
* Features include web-based filing, enhanced validations, prefilled forms, and robust authentication.
* Total expenditure for the MCA21 V3 project is Rs. 243.39 Crore.
* Over 1.30 crore eForms filed since the launch of MCA21 V3 on March 8, 2022.
Consumer Grievance Redressal:
* eDaakhil portal integrated into the eJagriti Portal to enhance consumer grievance redressal.
* eJagriti portal uses microservice architecture, AI/ML integration, and features like faceless onboarding and role-based dashboards.
* Integrates OCMS, eDaakhil, NCDRC CMS, and CONFONET applications for seamless complaint filing with multilingual support.
* National Consumer Helpline (NCH) provides a single point of access for grievance redressal at a pre-litigation stage via toll-free number 1915.
* Grievances can be registered on the Integrated Grievance Redressal Mechanism (INGRAM) through multiple channels, including WhatsApp (8800001915), SMS (8800001915), email (nchcagov.in), the NCH app, the web portal (consumerhelpline.gov.in), and the Umang app.
* 1110 companies partnered with NCH under the Convergence program to directly respond to grievances.
Impact Analysis:
Stakeholders: Chartered Accountants and Company Secretaries
* Impact: Can file eForms more efficiently through the latest MCA V3 portal.
* Action Required: Utilize the updated MCA V3 portal for filing eForms.
Stakeholders: Consumers
* Impact: Benefit from streamlined and faster grievance redressal through the eJagriti portal and NCH.
* Action Required: Utilize the eJagriti portal or NCH (via multiple channels) to register complaints.
Stakeholders: Ministry of Corporate Affairs
* Impact: Responsible for overseeing the implementation and maintenance of the MCA V3 portal and consumer grievance redressal mechanisms.
* Action Required: Monitor the performance of the MCA V3 portal and eJagriti portal, and address any issues that arise.
Stakeholders: Companies Partnered with NCH
* Impact: Expected to respond to consumer grievances directly through the NCH platform.
* Action Required: Monitor and respond to grievances submitted through the NCH platform and provide feedback to complainants.
Key Entities Referenced
MCA V3 Portal: Latest Version 3 of the Ministry of Corporate Affairs portal with new e-forms, designed to avoid glitches and complaints from users.
Ministry of Corporate Affairs: The Indian government ministry responsible for the MCA V3 portal and corporate affairs.
MCA21: The earlier version of the MCA portal from which eForms were migrated to Version 3.
eDaakhil portal: A portal launched for electronic consumer complaint filing, now integrated into the eJagriti Portal.
National Consumer Helpline NCH: A single point of access for consumers across India for grievance redressal at a pre-litigation stage, administered by the Department of Consumer Affairs.
eJagriti Portal: A portal developed to enhance consumer grievance redressal through microservice architecture, Artificial Intelligence and Machine Learning integration.
Integrated Grievance Redressal Mechanism INGRAM: An omnichannel IT enabled central portal for registering consumer grievances through various channels.
Department of Consumer Affairs: Administers the National Consumer Helpline.
GOVERNMENT OF INDIA
MINISTRY OF CORPORATE AFFAIRS
LOK SABHA
UNSTARRED QUESTION NO. 3944
ANSWERED ON MONDAY, August 18, 2025/
Sravana 27, 1947 (Saka)
Launch of MCA V3 Portal
QUESTION
3944. Dr. T Sumathy Alias Thamizhachi Thangapandian:
Thiru D M Kathir Anand:
Will the Minister of CORPORATE AFFAIRS
be pleased to state:
(a) whether the Government has launched latest Version 3 of MCA portal with 38
new e-forms to avoid glitches and complaints from users during the last two years
and if so, the details thereof;
(b) the total expenditure incurred by the Government for the launch of Version 3
of the MCA portal;
(c) whether the Chartered Accountants and Company Secretaries are able to file
more than one crore e-forms through the latest Version 3 of MCA portal and if so,
the details thereof; and
(d) whether the e-Daakhil portal, National Consumer Helpline (NCH) and Voxya
platform are created for filing consumer related complaints and if so, the details
thereof?
ANSWER
MINISTER OF STATE IN THE MINISTRY OF CORPORATE AFFAIRS; MINISTER OF
STATE IN THE MINISTRY OF ROAD TRANSPORT AND HIGHWAYS
[SHRI HARSH MALHOTRA]
(a): Yes Sir, the Ministry has migrated 38 e-Forms from MCA21 Version 2 to Version
3, effective from 14th July 2025. These include 13 annual filing forms, 6 audit/cost
audit forms, and several other compliance and reporting forms. The transition
aims to enhance compliance efficiency, standardize data reporting, and promote
digitized corporate governance through features such as web-based filing,
enhanced validations, pre-filled forms, and robust authentication mechanisms.
(b): The expenditure incurred for the launch of these e-Forms is covered under the
overall budget allocation for the MCA21 V3 project. The total expenditure under
the project incurred so far is Rs. 243.39 Crore.
Contd….2/-2-
(c): Since the launch of first set of forms in MCA21 V3 on 8th March 2022, more
than 1.30 crore eForms have been filed by various stakeholders including
Chartered Accountants, Company Secretaries.
(d): To ensure speedy and hassle-free resolution of consumer disputes, the e-
Daakhil portal was launched for electronic complaint filing. It has now been
integrated into the e-Jagriti Portal. e-Jagriti portal has been developed to enhance
consumer grievance redressal through micro-service architecture, Artificial
Intelligence / Machine Learning integration and latest features like faceless
onboarding and role-based dashboards. It unifies existing applications (OCMS, e-
Daakhil, NCDRC CMS, CONFONET application) into a single, scalable system that
significantly benefit consumers by enabling them to file complaints seamlessly
from anywhere, anytime, with multi-lingual support. The integrated platform
streamlines the grievance redressal process, offering faster resolution and
enhanced transparency.
The National Consumer Helpline (NCH) administered by the Department of
Consumer Affairs has emerged as a single point of access to consumers across
the country for their grievance redressal at a pre-litigation stage. Consumers can
register their grievances from all over the country in 17 languages including Hindi,
English, Kashmiri, Punjabi, Nepali, Gujarati, Marathi, Kannada, Telugu, Tamil,
Malayalam, Maithili, Santhali, Bengali, Odia, Assamese and Manipuri through a
toll-free number 1915. These grievances can be registered on Integrated
Grievance Redressal Mechanism (INGRAM), an omni-channel IT enabled central
portal, through various channels- WhatsApp (8800001915), SMS (8800001915),
email (nch-ca@gov.in), the NCH app, the web portal (consumerhelpline.gov.in) and
the Umang app, as per their convenience. 1110 companies, who have voluntarily
partnered with NCH, as part of the ‘Convergence’ programme directly respond to
these grievances according to their redressal process and revert by providing a
feedback to the complainant on the portal.
*****