This document summarizes the Indian Ministry of Corporate Affairs' (MCA) response to Lok Sabha Unstarred Question No. 4069 regarding local grievance redressal helpdesks for corporate filings and compliance in Delhi. The MCA clarifies that a centralized helpdesk already exists to address stakeholder grievances related to the MCA21 portal. This support mechanism is accessible nationwide, including Delhi, through the MCA website and a toll-free number. Furthermore, the Registrar of Companies (RoC) office in Delhi serves as a direct public interface for Delhi residents, offering assistance with various corporate services. The response also provides data on technical grievances related to the RoC Delhi Office, reporting 11,648 complaints in FY 2024-25, a decrease from 34,924 in FY 2023-24.
Key Entities Referenced
Praveen Khandelwal: Member of Parliament who raised the question about local grievance redressal helpdesks.
Ministry of Corporate Affairs: The government ministry responsible for corporate affairs and answering the parliamentary question.
Harsh Malhotra: Minister of State in the Ministry of Corporate Affairs and Minister of State in the Ministry of Road Transport and Highways, who provided the answer to the question.
Delhi: The region for which the establishment of local helpdesks and the number of complaints are being discussed.
MCA21 portal: The online portal of the Ministry of Corporate Affairs, for which a helpdesk has been established to address stakeholder grievances.
Registrar of Companies RoC: The office that serves as a public interface, offering direct assistance and facilitating corporate services in Delhi.
RoC Delhi Office: The regional office of the Registrar of Companies located in Delhi.
FY 202425: Financial year 2024-2025, one of the periods for which complaint data is provided.
GOVERNMENT OF INDIA
MINISTRY OF CORPORATE AFFAIRS
LOK SABHA
UNSTARRED QUESTION NO. 4069
ANSWERED ON MONDAY, August 18, 2025/
Sravana 27, 1947 (Saka)
Local Grievance Redressal Helpdesks
QUESTION
4069. Shri Praveen Khandelwal:
Will the Minister of CORPORATE AFFAIRS
be pleased to state:
(a) whether the Government proposes to set up any regional or local helpdesks
in Delhi to support small shareholders, directors or promoters for corporate
filings and compliance-related grievances;
(b) if so, the timeline for such a mechanism; and
(c) the number of complaints received from Delhi regarding MCA portal issues
or filing difficulties in the last two years?
ANSWER
MINISTER OF STATE IN THE MINISTRY OF CORPORATE AFFAIRS; MINISTER OF
STATE IN THE MINISTRY OF ROAD TRANSPORT AND HIGHWAYS
[SHRI HARSH MALHOTRA]
(a) & (b) : A helpdesk has been established to address stakeholder grievances
related to the MCA21 portal. This support mechanism is operational through the
MCA website and a toll-free number, ensuring seamless access for stakeholders
across various locations, including Delhi. Additionally, for residents of Delhi, the
office of the Registrar of Companies (RoC) serves as a public interface, offering
direct assistance and facilitating a range of corporate services.
(c): The number of technical grievances related to RoC Delhi Office as
submitted by the stakeholders was 11,648 in FY 2024–25, compared to 34,924
in FY 2023–24.
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