Parliament Question: Online settlement of cases of EPFO members

GOVERNMENT OF INDIA MINISTRY OF LABOUR AND EMPLOYMENT RAJYA SABHA UNSTARRED QUESTION NO. 98 TO BE ANSWERED ON 29.01.2026 ONLINE SETTLEMENT OF CASES OF EPFO MEMBERS 98. SHRI MAYANKKUMAR NAYAK: DR. MEDHA VISHRAM KULKARNI: Will the Minister of Labour and Employment be pleased to state: (a) the number of members currently registered on EPFO digital platform, State-wise; (b) the number of claims and service requests processed online during the last three years; (c) the average time taken for settlement of online provident fund claims; (d) whether any new digital modules are being introduced to further improve transparency and service delivery for EPFO members; and (e) if so, the details thereof? ANSWER MINISTER OF STATE FOR LABOUR AND EMPLOYMENT (SUSHRI SHOBHA KARANDLAJE) (a): The details of number of members currently registered on EPFO digital platform, State-wise is at Annexure-A. (b): Financial Year Total Claims Member profile Processed Corrections (Service Requests) 2023-24 5,98,63,974 66,656 2024-25 7,70,89,057 14,87,399 2025-26 8,53,63,502 27,33,551 (till 23.01.2026) (c): Within 8 days. Contd..2/-:: 2 :: (d) & (e): EPFO has been providing online services to its stakeholders i.e., EPF members, Employers and Pensioners through two mission critical applications, viz. ‘Unified Portal’ (developed & maintained by C-DAC, Pune since 2016-17) and ‘Field Office Application’ (FO APP) developed by NIC in 2010 working on decentralized databases, collectively referred to as EPFO 2.0 Various software interventions have been made in the existing Applications for ease of living and ease of doing business as under: (i). A Simplified Joint Declaration process was launched in January 2025 to enable EPFO members to self-update or self-correct their profile in a more efficient and hassle-free manner subject to certain system-driven validations. (ii). EPF members with fully compliant e-KYC EPF accounts can now file their Online Transfer Claims directly with EPFO without requiring approval of employer. (iii). The Centralized Pension Payments System (CPPS) Module was fully implemented in December 2024 enabling pension payment through branch of any scheduled bank across the country. (iv). Mandatory Allotment of New UANs via Face Authentication Technology (FAT) in August 2025, allowing employees to generate and activate their UAN independent of employer using Aadhaar-based face authentication through the UMANG Application enabling secure member identity authentication. (v). Member Passbook Lite deployed at member interface enabling easy access to recent transactions. (vi). Re-engineered Returns Module introduced in September 2025 enabling fully validated and error free returns and error free member ledger updation. (vii). Re-Engineered User Management Module introduced in October 2025 for secure and access control of workflow management. (viii). Registration portal for PMVBRY went live on 15th August 2025. Employers can register and upload UANs of new hires to claim benefits under Part A (first- time employees) & B (employer incentives) providing ease of doing business and transparent benefit delivery. * *****Annexure-A Annexure referred to in reply to part (a) of Rajya Sabha Unstarred Question no. 98 for 29.01.2026 State Wise Report (Contributed UANs as on 22.01.2026) (Based on last one year remittance period) STATE_NAME CONTRIB_UANS ANDHRA PRADESH 18,38,690 ARUNACHAL PRADESH 14,378 ASSAM 4,10,452 BIHAR 12,64,950 CHATTISGARH 8,26,000 CHANDIGARH 7,39,883 DELHI 53,60,062 GOA 3,12,414 GUJARAT 54,00,269 HIMACHAL PRADESH 5,18,812 HARYANA 48,65,427 JHARKHAND 8,91,780 JAMMU AND KASHMIR 2,32,329 KERALA 15,12,092 KARNATAKA 96,88,169 MEGHALAYA 52,196 MAHARASHTRA 1,68,96,357 MANIPUR 19,962 MADHYA PRADESH 18,02,311 MIZORAM 5,927 NAGALAND 14,335 ORISSA 14,04,393 PUNJAB 9,55,088 PONDICHERRY 1,64,491 RAJASTHAN 22,52,652 SIKKIM 34,357 TAMIL NADU 84,30,601 TRIPURA 41,900 UTTARAKHAND 9,27,981 UTTAR PRADESH 42,16,103 WEST BENGAL 39,68,639 ANDAMAN AND NICOBAR ISLANDS 21,972 DAMAN AND DIU 1,23,625 DADRA AND NAGAR HAVELI 2,18,790 LAKSHADWEEP 180 TELANGANA 50,39,731 LADAKH 2,650 Total 8,04,69,948 *****