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GOVERNMENT OF INDIA
MINISTRY OF RAILWAYS
LOK SABHA
UNSTARRED QUESTION NO. 3151
TO BE ANSWERED ON 11.03.2026
TECHNICAL ISSUES IN IRCTC RAIL CONNECT MOBILE APP
3151. SHRI KUNDURU RAGHUVEER:
Will the Minister of RAILWAYS be pleased to state:
(a) whether the Government has received public complaints or feedback
regarding frequent technical issues in the IRCTC Rail Connect mobile
app, including login failures, payment gateway errors and booking
timeouts during peak hours;
(b) the details of the reasons for repeated disruptions during Tatkal
booking hours and failure of real-time seat availability updates;
(c) whether the Government has taken any steps to upgrade the app’s
server infrastructure and user interface and if so, the details thereof;
and
(d) the average number of failed transactions reported monthly and the
status of refund processing timelines?
ANSWER
MINISTER OF RAILWAYS, INFORMATION & BROADCASTING AND
ELECTRONICS & INFORMATION TECHNOLOGY
(SHRI ASHWINI VAISHNAW)
(a) to (d) : The facility of ticket booking is available through IRCTC Rail
Connect app and RailOne App. These apps enable passengers to book
tickets on mobile phones and bring the passengers reservation ticket
booking facility on passenger’s palm.
During the period 01.04.2025 to 31.01.2026 as against the total
tickets booked through the above mentioned Apps, the number of
complaints against the tickets booked is 0.0009%.
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The Real-time seat availability is available to the users. The
information is fetched directly from the Passenger Reservation System
(PRS) and displayed on the Review Journey page before ticket booking.
This ensures that the user always sees the up-to-date seat status at the
time of reviewing their journey, eliminating any possibility of outdated or
incorrect information.
To enhance the system capacity and customer experience, the ICT
(Information and Communication Technology) infrastructure of e-
Ticketing System is currently being upgraded which includes hardware
(server, storage etc.), software, network and security components.
The number of failed transactions constitute a very small percentage
of the overall complaints settled in RailConnect Mobile App. In addition,
the refund in more than 90% of the cases is initiated on the same day.
However, technological upgradation and system improvements are an
ongoing process on Indian Railways subject to technical feasibility and
availability of resources.
To improve passenger access to Tatkal tickets and to ensure
transparency, the following steps have been taken by Ministry of
Railways:
i) With effect from 01.07.2025, tickets under Tatkal Scheme can be
booked through the website of Indian Railway Catering and Tourism
Corporation/Rail Connect Mobile App only by Aadhaar authenticated
users.
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ii) Agents are barred from booking tickets during first 30 minutes of
Advance Reservation Period (ARP) booking.
iii) In selected identified trains, OTP based booking has also been
initiated for booking Tatkal tickets online as well as across
computerized Passenger Reservation System(PRS) counters.
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