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GOVERNMENT OF INDIA
MINISTRY OF ROAD TRANSPORT AND HIGHWAYS
RAJYA SABHA
UNSTARRED QUESTION NO - 4260
ANSWERED ON - 01.04.2026
TREATMENT FOR ROAD ACCIDENT VICTIMS
4260. SHRI ANIL KUMAR YADAV MANDADI:
Will the Minister of ROAD TRANSPORT AND HIGHWAYS be pleased to state:
(a) details of challenges/impediments faced by Government in treating road accidents victims
under Cashless Treatment for Road Accident Victims, 2025;
(b) whether Government proposes any remedial measures to overcome the
challenges/impediments while treating road accidents victims during golden hour; and
(c) if so, the details thereof and if not, the reasons therefor?
ANSWER
THE MINISTER OF ROAD TRANSPORT AND HIGHWAYS
(SHRI NITIN JAIRAM GADKARI)
(a) to (c) In alignment with India’s global commitments for reducing road accidents and in
compliance of the legal mandate under Section 162 of the Motor Vehicles Act, the Scheme
for Cashless Treatment of Road Accident Victims has been formulated.
To acclimatize field officials with the operative details of the Scheme and to achieve
operational readiness of States / UTs, pilot program was initiated in select States/UTs.
Scheme was re-casted based on key learnings & challenges from pilot program and notified
vide S.O. 2015 (E) dated 5th May 2025. Comprehensive guidelines detailing the process
flow, roles and responsibilities of various stakeholders, and the Standard Operating
Procedures (SOPs) for its implementation have been issued vide S.O. 2489 (E) dated 4th June
2025. The details and key learnings from pilot program are enclosed at Annexure.
The Scheme has been launched on 13.02.2026 for nationwide implementation after
onboarding States/UTs on the digital platform except the State of West Bengal. The
necessary steps for implementation of the scheme are yet to be completed by State of West
Bengal.ANNEXURE
Key Learnings &
Actions Taken
Challenges Identified
Stabilization treatment at National Health Authority (NHA) has developed a dedicated
nearest hospital irrespective Hospital designation / empanelment Module enabling any
of designation / empanelment nearby hospital to provide emergency care through
stabilization treatment and claim reimbursement.
Include District Collector and Workflow was redesigned to integrate District Collectors and
GI Council in workflow GI Council into approval, oversight, and grievance redressal
processes.
Strengthen implementation State Road Safety Council (SRSC) designated as the Nodal
and monitoring framework at Agency responsible for Scheme implementation in state and
State and District level District Road Safety Committee (DRSC) at district-level with a
dedicated grievance redressal officer for each district.
Extend police response time Response time limit relaxed and increased from 3 hours to 24
for accident and victim hours for non-life threatening and 48 hours for life-threatening
authentication cases.
Consideration for life-Specific provisions for life-threatening scenarios incorporated
threatening cases in scheme into guidelines to prioritize immediate emergency care and
provisions non-denial of treatment by providing financial certainty to the
hospital.
Integration of 112 Emergency Response Support System
Mechanism for locating (ERSS) with TMS 2.0 completed to ensure admission of victim
nearest hospital within golden hour and sensitization of jurisdictional police
officials.
Case transfer facility activated on eDAR, enabling seamless
Jurisdictional issues shifting of cases (intra and inter-state) based on the location of
accident.
Providing timely response on
Sensitization programs conducted across stakeholder groups;
eDAR
multiple trainings and workshops held to improve
responsiveness and compliance on the eDAR platform.
Improving data entry
Define cut-off period for
Cut-off period formally defined as 24 hours
initial admission
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