This document outlines feedback mechanisms for the Central Drugs Standard Control Organization (CDSCO) headquarters (HQ) to improve the quality of its services. It details two distinct feedback forms: one for internal employees and one for external stakeholders.
The internal feedback form aims to assess the work environment and organizational culture. It uses a rating scale of 1 to 5 (very poor/very low to excellent/very high) to gauge employee satisfaction across various aspects, including job role satisfaction, work challenge, skills utilization, work environment, communication effectiveness, support from colleagues and seniors, leadership effectiveness, management responsiveness, decision-making transparency, training program adequacy, and career advancement opportunities. The collected feedback is quantified as a percentage of internal employee satisfaction, calculated as (Total marks obtained / Maximum marks) x 100, where the maximum marks are either 55 or 60 depending on applicability.
The external feedback form focuses on the quality of CDSCO services, rated on a scale of Excellent, Very Good, Good, Fair, and Poor. It covers aspects like response to queries, processing of files/cases, adherence to timelines, and grievance redressal. Similar to the internal feedback, external feedback is quantified as a percentage of customer satisfaction, calculated as (Total marks obtained / Maximum marks) x 100, where the maximum marks are either 20 or 25. External stakeholders are instructed to submit the form to feedbackcdsco.nic.in.
Both forms include sections for suggestions for improvement and additional comments. The forms also request identifying information, including name, designation, division/organization, email ID, contact number, and date. The form's identification code is F01SYSP05. The CDSCO HQ is located at FDA Bhavan, ITO, Kotla Road, New Delhi 110002 and operates under the Directorate General of Health Services, Ministry of Health and Family Welfare, Government of India.
Key Entities Referenced
Directorate General of Health Services: A government organization under which CDSCO operates.
CDSCO HQ: Central Drugs Standard Control Organization Headquarters, the recipient of the feedback.
Central Drugs Standard Control Organization: A regulatory body under the Directorate General of Health Services, Ministry of Health and Family Welfare.
Ministry of Health and Family Welfare: The government ministry overseeing health and family welfare policies and organizations like CDSCO.
New Delhi, Delhi: The location of FDA Bhavan, ITO, Kotla Road.
FDA Bhavan: The building where CDSCO is located in New Delhi.
FEEDBACK FORM (INTERNAL)
Kindly provide the feedback to CDSCO (HQ) on the performance of relevant Divisions to improve
the quality of services.
I. Quality of Work Environment/Culture in the Organization: (Rating from 01-05
means very poor/very low to excellent/very high in terms of satisfaction level)
5 4 3 2 1
a) | How satisfied are you with your current job
role?
b) | How challenging do you find your work?
c) | Do you feel that your skills and abilities are
utilized effectively?
d) | How would you rate the overall work
environment?
e) | How effective is communication within your
team/department/other department?
f). | Do you feel supported by your colleagues and
seniors?
g) | How would you rate the leadership provided by
your reporting officer?
h) | Does management listen to and address your
concems effectively?
i) | How transparent is the decision-making process
within the organization?
j) | How adequate are the training programs
provided?
k) | Do you have opportunities for career
advancement?
1) | Others (if any)
Note: Feedback related to services ofCDSCO (HQ) will be accepted and evaluated as follows:
Total marks obtained X 100
Percentage of Internal Employees satisfaction =---
Maximum marks (55 or 60)
Il. Your Suggestions for our organization improvement, if any:
F01(SYS-P-05)Ill. Additional Comments
e Please share any other thoughts or comments you have about your experience
working here.
Thank you for taking the time to provide your feedback. Your responses are
valuable and will help us improve our organization.
Signature:
Name:
Designation:
Division
Email ID:
Contact No.:
Date
F01(SYS-P-05)Central Drugs Standard Control Organization
Directorate General of Health Services
Ministry of Health and Family Welfare
Government of India
FDA Bhavan, ITO, Kotla Road, New Delhi -110002
FEEDBACK FORM (EXTERNAL)
Kindly provide the feedback to CDSCO (HQ) on the performance of relevant Divisions to improve
the quality of services and send the same to feedback@cdsco.nic.in.
Name of Division:
I. Quality of Services
Excellent | Very Good | Good | Fair | Poor
S.No. | Details 5 4 3 2 1
a) Response to any queries related to
CDSCO services, if requested
b) Processing of Files/cases
c) Maintenance of Timeline
d) Grievance Hearing/Redressal
e) | Others (Specify)
Note: Feedback related to services of CDSCO (HQ) will be accepted and evaluated as follows:
Total marks obtained X 100
Percentage of Customer satisfaction =
Maximum marks (20 or 25)
Il. Your Suggestions for our improvement, if any:
Signature:
Name:
Designation:
Organisation:
Email ID:
Contact No.:
Date
F01(SYS-P-05)