**Executive Summary**
The Ministry of Tourism has been working with State Governments and Union Territories to enhance tourist safety and security. A multi-lingual helpline and a grievance redressal system are in place. States/UTs are encouraged to use the Nirbhaya Fund for projects enhancing the safety and security of women tourists. The information was provided on 08 DEC 2023 in a written reply by Union Minister for Tourism and Culture Shri Gajendra Singh Shekhawat in Lok Sabha.
**Key Points / Main Content**
* **Tourist Police Deployment:**
* The Ministry of Tourism has been collaborating with State Governments and Union Territory Administrations to establish dedicated Tourist Police.
* Several States/UTs have already deployed tourist police.
* **Grievance Redressal:**
* The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) portal is available 24/7 for lodging complaints related to tourism.
* Foreign tourists can also register their complaints/grievances on the portal through Indian registered mobile number.
* **Multi-Lingual Tourist Helpline:**
* A 24x7 Multi-Lingual Tourist Helpline is available toll-free at 1800111363 or via short code 1363.
* Support is offered in 12 languages (including 10 international languages), providing information and guidance to tourists in distress.
* **Nirbhaya Fund Utilization:**
* The Government has established the Nirbhaya Fund for projects improving the safety and security of women.
* State Governments and Union Territories are encouraged to utilize the fund for "Safe Tourism Destinations for Women" projects.
**Impact Analysis**
**State Governments and Union Territories**
* **Impact**
* Expected to strengthen on-ground safety mechanisms for tourists by establishing Tourist Police.
* Expected to use the Nirbhaya Fund for projects specifically designed to improve the safety and security of women tourists.
* **Action Required**
* Set up dedicated Tourist Police units.
* Propose and implement projects under the Nirbhaya Fund focused on women's safety in tourism.
**Foreign Tourists**
* **Impact**
* Have access to a grievance redressal portal (CPGRAMS).
* Can receive information and assistance in multiple languages through the 24x7 Multi-Lingual Tourist Helpline.
* **Action Required**
* Utilize the CPGRAMS portal to report grievances related to tourism.
* Contact the helpline (1800111363 or 1363) for information and assistance while travelling in India.
**Women Tourists**
* **Impact**
* Increased safety and security measures are expected in tourist destinations, facilitated by the Nirbhaya Fund.
* **Action Required**
* Be aware of available resources and safety measures in place at tourist destinations.
Key Entities Referenced
Ministry of Tourism: Responsible for the safety and security of tourists, coordinating with states/UTs to deploy tourist police and manage the CPGRAMS portal.
CPGRAMS: Centralized Public Grievance Redress and Monitoring System; a portal for lodging grievances related to tourism, available to citizens 24x7.
Nirbhaya Fund: A dedicated non-lapsable corpus fund, administered by the Department of Economic Affairs, Ministry of Finance, used for projects improving the safety and security of women.
Ministry of Tourism
Safety of Foreign Tourists
प्रव तथ: 08 DEC 2025 2:46PM by PIB Delhi
Safety and Security of tourists is essentially a state subject. However, the Ministry of Tourism has been
continuously taking up the matter with all the State Governments and Union Territory (UT)
Administrations for setting up of dedicated Tourist Police to strengthen on-ground safety mechanism for
tourists. With the efforts of Ministry of Tourism, States/UT’s viz Telangana, Andhra Pradesh, Delhi, Goa,
Karnataka, Kerala, Maharashtra, Himachal Pradesh, Jammu and Kashmir, Madhya Pradesh, Odisha,
Punjab, Rajasthan, Sikkim and Uttar Pradesh have deployed tourist police.
Ministry of Tourism through the Centralized Public Grievance Redress and Monitoring System
(CPGRAMS) portal receives complaints/grievances/suggestions related to service delivery deficiency,
cheating etc. The CPGRAMS portal is available to the citizens 24x7 to lodge their grievances related to
tourism. The foreign tourists can also register their complaints/grievances on the portal through Indian
registered mobile number. As a part of the Ministry’s continuous endeavors to make travel for tourists
safe and secure, the Ministry of Tourism has set up a 24x7 Multi-Lingual Tourist Helpline on the toll free
number 1800111363 or on a short code 1363 in 12 Languages including 10 international languages
(German, French, Spanish, Italian, Portuguese, Russian, Chinese, Japanese, Korean, Arabic), Hindi and
English for domestic and foreign tourists to provide support service in terms of information relating to
travel in India and to offer appropriate guidance to tourists in distress, while travelling within India.
In addition, it is stated that the Government has set up a dedicated non-lapsable corpus fund - Nirbhaya
Fund, being administered by Department of Economic Affairs, Ministry of Finance, which can be utilized
for projects specifically designed to improve the safety and security of women.
Ministry of Tourism has been periodically requesting all State Governments and Union Territories for
availing the benefits of the ‘Safe Tourism Destinations for Women’ under Nirbhaya fund which can be
utilized for projects specifically designed to improve the safety and security of women tourists.
This information was given by Union Minister for Tourism and Culture Shri Gajendra Singh Shekhawat in
a written reply in Lok Sabha today.
***
Sunil Kumar Tiwari
tourism4pib[at]gmail[dot]com
(रलीज़ आईडी: 2200328) आगंतुक पटल : 363
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