**Executive Summary**
This statement from the Minister of Civil Aviation addresses the ongoing Indigo Airlines flight schedule disruptions. The Ministry has taken immediate measures, including placing the DGCA's Flight Duty Time Limitations (FDTL) orders in abeyance and establishing a 24/7 control room. The goal is to restore normal airline services within three days, with a high-level inquiry ordered to determine the cause of the disruption.
**Key Points / Main Content**
* **Immediate Measures:**
* The DGCA's Flight Duty Time Limitations (FDTL) orders are placed in abeyance.
* Operational measures directed to restore normal airline services quickly.
* **Passenger Support:**
* Airlines must provide regular and accurate flight updates via online systems.
* Automatic full refunds for cancelled flights, without passenger request.
* Hotel accommodations for passengers stranded due to prolonged delays.
* Priority services (lounge access, assistance) for senior citizens and differently abled passengers.
* Refreshments and essential services for all passengers affected by delays.
* **Oversight and Monitoring:**
* A 24/7 Control Room (011-24610843, 011-24693963, 096503-91859) has been established to monitor the situation in real-time.
* **Inquiry:**
* A high-level inquiry will investigate the Indigo Airlines disruption.
* The inquiry aims to determine accountability and prevent future disruptions.
**Impact Analysis**
**Airlines**
* **Impact:** Subject to operational directives to restore services, provide passenger support (updates, refunds, accommodations), and regulatory relaxations.
* **Action Required:** Implement immediate measures to restore flight schedules, enhance communication with passengers, arrange accommodations, and cooperate with the inquiry.
**Passengers (Especially Senior Citizens, Students, Patients)**
* **Impact:** Experience reduced disruptions and receive support (accurate updates, automatic refunds, accommodations, priority services).
* **Action Required:** Monitor flight status via airline online systems; seek accommodations if stranded due to delays; utilise available priority services if eligible.
**Ministry of Civil Aviation & DGCA**
* **Impact:** Responsible for monitoring, corrective action, and regulatory adjustments to stabilize airline operations.
* **Action Required:** Continuously monitor the situation, implement regulatory relaxations as needed, oversee the inquiry, and coordinate with airlines and relevant stakeholders.
Key Entities Referenced
Indigo Airlines: Airlines whose service disruption prompted the Minister's statement and inquiry.
Directorate General of Civil Aviation (DGCA): The aviation regulator whose FDTL orders were placed in abeyance and whose regulatory relaxations are being utilized.
Ministry of Civil Aviation: The government ministry issuing the statement and establishing a control room to address the service disruption.
Ministry of Civil Aviation
Statement by Minister of Civil Aviation Shri Ram
Mohan Naidu on the Indigo Service Disruption
प्रव तथ: 05 DEC 2025 4:45PM by PIB Delhi
Ministry of Civil Aviation has taken urgent and proactive measures to address the ongoing disruption in
flight schedules, particularly those of Indigo Airlines. The Flight Duty Time Limitations (FDTL) orders of
the DGCA have been placed in abeyance with immediate effect. Without compromising on air safety, this
decision has been taken solely in the interest of passengers, especially senior citizens, students, patients,
and others who rely on timely air travel for essential needs.
In addition to this, several operational measures have been directed to ensure that normal airline services
are restored at the earliest and that the inconvenience caused to travellers is significantly reduced. Based
on the immediate implementation of these directives, we expect that flight schedules will begin to stabilise
and return to normal by tomorrow. We anticipate that complete restoration of services will be achieved
within the next three days.
To support passengers during this period, airlines have been instructed to provide regular and accurate
updates through enhanced online information systems, enabling passengers to monitor real-time flight
status from their homes. In case of any flight cancellations, the airlines will issue full refunds
automatically, without the need for passengers to make any requests. Passengers who are stranded due to
prolonged delays will be provided hotel accommodation arranged directly by the airlines.
Special priority is being accorded to senior citizens and differently abled. They will be provided lounge
access and every possible assistance to ensure that their travel experience remains comfortable.
Furthermore, refreshments and essential services will be provided to all passengers affected by delayed
flights.
The Ministry of Civil Aviation has established a 24×7 Control Room (011-24610843, 011-24693963,
096503-91859) that is monitoring the situation on a real-time basis to ensure swift corrective action,
effective coordination, and immediate resolution of issues as they arise.
High-Level Inquiry Ordered
The Government of India has decided to institute a high-level inquiry into this disruption. The inquiry will
examine what went wrong at Indigo, determine accountability wherever required for appropriate actions,
and recommend measures to prevent similar disruptions in the future, ensuring that passengers do not face
such hardships again.
Our Assurance to the Nation
The Central Government is fully alert to the difficulties being faced by air passengers and remains in
continuous consultation with airlines and all relevant stakeholders. Every necessary measure, including
regulatory relaxations as permitted by DGCA, is being taken to stabilise airline operations and alleviate
public inconvenience at the earliest possible time.Passenger care, safety, and convenience continue to remain the highest priority of the Government of
India.
*****
Divyanshu Kumar
(रलीज़ आईडी: 2199455) आगंतुक पटल : 9510
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