**Executive Summary**
This document presents the Indian government's response to questions raised in Lok Sabha regarding the Electronic Toll Collection (ETC/FASTag) system on National Highways in Maharashtra. It addresses the system's performance, revenue, infrastructure, assessments, complaints, and planned upgrades and outlines key findings and initiatives aimed at improving tolling efficiency and user experience. The response was answered on January 29th, 2026.
**Key Points / Main Content**
* **ETC/FASTag Performance and Traffic Improvement:**
* Impact Assessment for 2024-25 indicates the average time to cross a toll plaza under ETC operations is 40 seconds, improved from 12.23 minutes under manual tolling.
* Digital audits and real-time reconciliation have improved tolling efficiency and reduced waiting times.
* **ETC Infrastructure:**
* All NH fee plazas in Maharashtra are fully equipped with 100% electronic toll collection systems.
* Congestion on fee plazas is monitored through a GIS-based toll congestion monitoring solution.
* **Revenue and Leakage:**
* Total user fee collected at all fee plazas in Maharashtra during the last three years is provided in the annexure.
* **Grievance Redressal and Complaint Resolution:**
* 17.66 lakh transactions were refunded due to incorrect user fee deductions from January-2025 to December-2025, representing 0.03% of all FASTag transactions (464 crore).
* Various channels are available for grievance redressal, including the National Highways Helpline 1033, email (falsededuction@ihmcl.com), bank helplines, and the Rajmarg Yatra App.
* **Future Upgrades and Integration:**
* The government is committed to improving the tolling system's efficiency and user-friendliness.
* The government plans to implement barrier-free Electronic Toll Collection (ETC) using Automatic Number Plate Recognition Cameras on selected National Highway sections.
* **Toll Collection Data:**
* An annexure details the total user fee collected at various fee plazas in Maharashtra over the past three fiscal years (2022-23, 2023-24, 2024-25 and 2025-26 (Apr-Dec-25)).
**Impact Analysis**
**Road Users/Citizens**
* **Impact:** Reduced congestion and waiting times at toll plazas due to ETC, improved grievance redressal channels, and future barrier-free tolling.
* **Action Required:** Utilize available grievance redressal channels for FASTag-related issues, adapt to new barrier-free tolling systems, and ensure FASTag accounts are properly maintained.
**National Highways Authority of India (NHAI) / Ministry of Road Transport and Highways**
* **Impact:** Increased efficiency and transparency in toll collection, improved traffic flow, and a need to implement and monitor new technologies.
* **Action Required:** Implement and monitor barrier-free ETC systems, continue to improve grievance redressal mechanisms, and ensure the efficient operation of ETC infrastructure.
**Concessionaires**
* **Impact:** Potential penalties for non-compliance, increased scrutiny of toll collection practices, and a need to adapt to new technologies and systems.
* **Action Required:** Adhere to stricter monitoring and upgrade requirements, address user complaints effectively, and integrate ETC with smart mobility solutions.
**National Payment Corporation of India (NPCI)**
* **Impact:** Continued role in providing Central Clearing House (CCH) services for NETC and processing refunds for incorrect deductions.
* **Action Required:** Maintain efficient CCH services, accurately process refunds, and collaborate with NHAI and other stakeholders to improve the ETC system.
Key Entities Referenced
National Electronic Toll Collection (NETC) Program: A nationwide initiative to implement electronic toll collection at fee plazas using FASTag, aiming to improve efficiency and reduce congestion.
FASTag: A tag that enables automatic deduction of toll charges at plazas, promoting seamless and barrier-free movement of vehicles.
National Highways Fee Rules, 2008: The governing regulations for user fee collection at National Highway fee plazas, applicable across the country.
Maharashtra: The Indian state where the Electronic Toll Collection system is being reviewed, with specific data on revenue and plaza status presented.
Ministry of Road Transport and Highways: The primary government ministry responsible for policies and regulations related to road transport and highways, including the Electronic Toll Collection system.
GOVERNMENT OF INDIA
MINISTRY OF ROAD TRANSPORT AND HIGHWAYS
LOK SABHA
UNSTARRED QUESTION NO. 2
ANSWERED ON 29TH JANUARY, 2026
ELECTRONIC TOLL COLLECTION SYSTEM
2. SHRI BHASKAR MURLIDHAR BHAGARE:
DR. AMOL RAMSING KOLHE:
SMT. SUPRIYA SULE:
PROF. VARSHA EKNATH GAIKWAD:
SHRI MOHITE PATIL DHAIRYASHEEL RAJSINH:
Will the Minister of ROAD TRANSPORT AND HIGHWAYS
सड़क परिवहन औि िाजमार्ग मंत्री
be pleased to state:
(a) whether the Government has reviewed the performance and
transparency of the Electronic Toll Collection (ETC/FASTag) system on
National Highways in Maharashtra, if so, the details thereof;
(b) the total ETC revenue collected during the last three financial years,
plaza-wise for major toll plazas and whether any revenue leakages or
abnormal variations have been detected, if so, the details thereof;
(c) the number of toll plazas in Maharashtra fully equipped with ETC and
whether manual tolling, lane non-compliance and congestion continue on
high-traffic corridors, if so, the details thereof;
(d) whether any independent or third-party assessment has been
conducted on traffic flow improvement, transaction failure rates and
revenue efficiency of ETC in Maharashtra, if so, the details thereof;
(e) the number of complaints received regarding double charging, failed
deductions, poor grievance redressal and network outages and the
action taken against concessionaires; and
(f) whether the Government proposes time-bound upgrades, stricter
monitoring, penalties and integration of ETC with smart mobility and
1enforcement systems to address persistent deficiencies in Maharashtra,
if so, the details thereof?
ANSWER
THE MINISTER OF ROAD TRANSPORT AND HIGHWAYS
(SHRI NITIN JAIRAM GADKARI)
(a) & (d) The user fee is collected at a fee plaza for the use of any
section of National Highway as per the provisions of National Highways
Fee Rules, 2008 applicable for the respective category of vehicles
uniformly across the country. Impact Assessment conducted for National
Electronic Toll Collection (NETC) Program for the year 2024-25 reflects
that the average time required for a vehicle to cross a toll plaza across
the country including the State of Maharashtra under ETC operations is
40 seconds, which earlier used to take 12.23 minutes per vehicle under
the manual tolling system indicating improvement in traffic flow and
reduction in congestion at Fee plazas.
(b) The total user fee collected at all fee plazas in the State of
Maharashtra during the last 3 years are at Annexure. Digital audits and
real-time reconciliation through the National Electronic Toll Collection
(NETC) have improved tolling efficiency and has reduced waiting time for
vehicles significantly.
(c) NH Fee plazas in Maharashtra are fully equipped with 100% electronic
toll collection systems, ensuring the smooth and efficient movement of
vehicles. Further, congestion on fee plaza is also monitored through a
GIS-based toll congestion monitoring solution.
(e) National Payment Corporation of India (NPCI), which provides the
Central Clearing House (CCH) services of National Electronic Toll
Collection (NETC) Programme, has reported 17.66 lakh transactions
where refunds were made due to incorrect user fee (toll) deductions from
January-2025 to December-2025 out of a total of 464 crore FASTag
transactions in the same year which represents 0.03% of all Fastag
transactions. The details are as under:
No of charge-
Chargeback Reason
back
2Return journey not provided 2,18,292
Toll Fare Calculation Error 5,38,944
NETC Toll services not availed/ Tag holder does not
6,35,239
recognise the transaction
Paid by Other means 55,602
Duplicate transaction done at fee plaza 3,18,466
Road users have access to various channels for grievance redressal
related to FASTag issues. Complaints can be lodged through the National
Highways Helpline 1033, the dedicated email falsededuction@ihmcl.com,
the respective FASTag issuer bank helplines, as well as through the
RajmargYatra App.
(f) The Government is committed to making the tolling system more
efficient, transparent, and user-friendly through improving lane
equipment, and adoption of advanced technologies. Monitoring is carried
out through centralised toll management systems. To further increase
the efficiency of tolling operation and in order to ensure seamless and
free-flow movement of vehicles along national highways, the Government
has decided to implement barrier-free Electronic Toll Collection (ETC)
System using Automatic Number Plate Recognition Cameras on selected
sections of National Highways as an added facility along with FASTag
where the user fee shall be charged from the vehicle users without
having them to stop, slow down or stay in a given fee plaza lane.
3ANNEXURE
ANNEXURE REFERRED TO IN REPLY TO PART (b) OF LOK SABHA
UNSTARRED QUESTION NO. 2 FOR ANSWER ON 29.01.2026 ASKED BY
SHRI BHASKAR MURLIDHAR BHAGARE, DR. AMOL RAMSING
KOLHE, SMT. SUPRIYA SULE, PROF. VARSHA EKNATH GAIKWAD, SHRI
MOHITE PATIL DHAIRYASHEEL RAJSINH, REGARDING ELECTRONIC
TOLL COLLECTION SYSTEM.
----------------------------------------------------------------------------------------------------------------------
The total user fee Collected at all fee plazas in the state of Maharashtra
in last 3 years:
Toll Collection in FY in Cr.
Name of the Fee plaza 2025-26
2022-23 2023-24 2024-25
(Apr-Dec-25)
Varwade 90.53 100.14 109.61 81.09
Sawaleshwar 97.37 117.93 131.17 100.99
Tamalwadi 66.64 70.94 69.61 59.10
Yedashi 58.13 55.85 51.86 45.76
Phulwadi 34.69 38.93 39.87 31.28
Talmod 46.15 49.06 49.27 38.15
Nandani 61.40 66.02 71.28 56.06
Tidagundi 88.98 94.33 104.43 83.04
Valsang 14.92 30.00 32.62 25.79
Ankadhal 15.67 36.73 38.44 30.54
Ichgaon 16.70 30.20 31.62 27.15
Dumbarwadi 5.49 6.23 5.09 3.07
Dhoki 5.49 5.63 5.83 4.79
Badewadi 3.98 4.75 4.97 3.68
Kini 130.08 107.56 96.75 70.31
Tasawade 152.35 137.46 123.29 92.06
Borgaon 16.07 43.10 45.54 37.22
Arjunalli 136.62 148.58 199.33 107.24
Ghoti 124.40 145.80 107.67 88.15
Pimplegaon (B) Baswant 190.24 192.79 192.35 160.94
Chandwad 95.25 98.26 98.77 81.22
Laling 183.70 210.59 238.23 186.98
Chachadgaon 17.98 27.43 28.82 20.02
Anewadi 143.88 158.22 149.50 114.68
4Khed-shivapur 248.82 275.71 271.45 212.56
Patas 122.10 137.48 146.85 120.81
Sardewadi 112.44 124.04 129.03 98.79
Chalakwadi 46.67 73.87 94.51 86.49
Hiwargaon Pavasa 74.21 89.81 102.13 84.60
Pimparwadi - 19.59 13.79 10.52
Dongrale - 3.01 6.97 7.26
Penur - 8.31 23.42 20.84
Pimparkhed - 0.68 17.65 12.29
Undewadi - 1.57 14.49 11.71
Ahmednagar Bypass
- - 30.26 72.23
(Ahilyanagar)
Banpimpri - - 65.32 79.01
Nimgaon Khalu - - 6.40 31.50
Pandane - - 0.28 3.79
Pawangaon - - 0.24 15.09
Borvihir - - 15.06 28.22
Bawada - - - 9.86
Bhavaninagar - - - 12.80
Shilphata
Shedung
229.12 267.25 294.66 242.27
Kusgaon (Varsoli)
Dehu Road (Somatane)
Shinde @ 193/900 50.15 63.95 68.74 56.24
Kardha village
(Bhandara) (tolling ended on 38.51 18.43 - -
27.09. 2023)
Kharbi 4.69 5.87 6.45 5.13
Fekari (Now Merged with
4.73 0.00 - -
Nashirabad)
Nashirabad 62.79 73.34 80.42 63.48
Borkhedi 107.23 120.58 132.94 102.14
NAGPUR BYPAS (Panjari) 151.86 185.05 211.10 164.28
Mansar (Kumhari) 71.12 87.91 103.38 78.84
Kamptee Kanhan Bypass
68.21 80.51 93.67 76.87
Check
Mathni 80.7 88.44 94.63 74.41
5Sendurwafa 98.23 115.18 123.11 95.79
Daroada 64.99 100.04 109.71 90.79
Selu FP 8.96 13.94 13.22 7.97
Champa 11.66 27.85 28.36 22.86
Dhumka Tondgaon 12.07 39.25 53.61 44.20
Kelapur 82.69 94.00 103.32 86.52
Haladgao 62.75 55.48 53.04 38.41
Husnapur 27.79 30.50 33.42 26.50
Bhamb Raja 31.04 33.65 35.17 25.93
Patanswangi 38.41 32.93 35.48 36.04
Khambara 37.79 33.08 39.01 35.54
Milanpur 44.81 38.76 46.79 42.99
Shirpur 138.77 148.58 176.63 156.85
Songir 122.60 133.96 145.03 106.49
Gondkhairi 49.33 54.13 55.98 38.09
Karanja 42.79 42.01 44.78 31.73
Nandgaon 92.27 83.41 88.76 66.39
Undri 7.95 7.05 7.28 5.23
Pargaon 63.55 59.33 54.30 48.34
Padalshingi 105.26 105.02 102.04 87.24
Maliwadi 84.09 84.86 76.40 63.99
Karodi 46.22 45.30 42.85 36.71
Hatnoor 75.85 40.05 19.75 17.27
Vaidyakinhi 1.42 3.16 2.87 2.65
Ashiv 29.03 35.18 40.12 33.85
Selu Amba 9.83 9.75 10.15 8.10
Taroda-Kasba - 79.76 115.41 89.70
Salava Jharoda - 26.76 34.62 27.31
Shembal - 8.06 8.90 6.63
Urmed - 0.79 1.19 1.38
Wadgaon - 1.96 3.00 2.31
Dasarkhed - 33.63 65.66 51.87
Kurankhed - 21.20 69.87 56.88
Hirapur - 1.18 6.16 5.84
Tuptakli - 0.31 2.16 1.79
Ashta - 3.76 32.48 26.07
Malegaon - 2.56 32.03 26.24
6Sub Gavhan Kh - 4.20 78.91 74.47
Khadaka - - 10.90 23.57
Medshi Sawarkheda - - 31.17 37.70
Nimbhi - - 1.94 4.25
Pardi Makta - - 17.43 34.91
Bijora - - - 16.41
Nayagaon - - - 1.01
Loni - - - 0.68
UMRI - - - 7.80
Devghat - - - 3.75
*****
7