Consultation Paper on Review of Rating of Properties for Digital Connectivity Regulations, 2024

भारतीय दरू संचार विवियामक प्राविकरण Telecom Regulatory Authority of India Consultation Paper on Review of Rating of Properties for Digital Connectivity Regulations, 2024 (7 of 2024) New Delhi, India 27th February 2026 NBCC World Trade Centre, Tower-F, (4th to 7th Floors), Nauroji Nagar, New Delhi- 110029 1Stakeholders are requested to submit their comments, feedback, and suggestions on the proposed amendments and on any other aspects of Rating of Properties for Digital Connectivity Regulations, 2024, preferably in electronic form, on TRAI website in specific Template mentioned in Annexure-I, or to adv-qos1@trai.gov.in with a copy to ja.qos1@trai.gov.in by 23rd March 2026. For any clarifications/ information, Shri Tejpal Singh, Advisor (QoS-I), TRAI, may be contacted at +91-11-20907759 or email: adv- qos1@trai.gov.in 2Contents S. No. Title Page No. Chapter 1 Introduction 4 Chapter 2 Stakeholder Feedback on Regulations 9 Chapter 3 Analysis and Proposed Amendments to the Regulations 17 Chapter 4 Proposed Amendments in Regulation 34 Chapter 5 Proposed Amendments in Rating Manual 38 Annexure-I Template for submitting Comments or Feedback 54 Annexure-II Draft Regulation with Amendments 55 Annexure-III Draft Rating Manual with Amendments 69 Declaration by Property Manager for Under- Annexure-IV 228 Construction Property Indicative Template for Optional Digital Connectivity Annexure-V 238 Audit Report Department of Telecommunications (DoT) Office Appendix-A Memorandum No. 20-1341/2023-AS-I dated 09th July 241 2025 3Chapter 1: Introduction 1. Background 1.1. Digital connectivity has become a critical enabler of modern living and economic activity. Over the last decade, rapid digitalisation has transformed governance, education, healthcare, commerce, innovation, and social interaction. As dependence on digital platforms continues to increase, the availability of seamless and reliable digital connectivity has emerged as a foundational requirement for inclusive growth and sustainable development. 1.2. Studies and industry reports indicate that a significant proportion of data consumption occurs inside buildings. This trend is particularly pronounced with the deployment of advanced mobile technologies such as 4G and 5G, which operate on higher frequency bands to deliver high data rates but are more susceptible to signal attenuation due to walls, building materials, and construction design. As a result, in- building digital connectivity has become a critical determinant of User Experience and Quality of Service (QoS). 1.3. Telecom Regulatory Authority of India Act, 1997 (24 of 1997), vide Sub-clause (v) of clause (b) of sub-section (1) of section 11, mandates the Authority to “lay down the standards of Quality of Service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such service provided by the service providers so as to protect the interest of the consumers of telecommunication services”. 1.4. To address these challenges in a structured manner, the Telecom Regulatory Authority of India (TRAI) submitted its recommendations on “Rating of Buildings or Areas for Digital Connectivity” to the Government on 20th February 2023. The 4recommendations were accepted by the Government, with certain modifications, and subsequently referred to relevant Ministries and institutions for implementation. Department of Telecommunications (DoT), through its Office Memorandum dated 09th July 2025, has referred these action points to multiple stakeholders, including the Ministry of Housing and Urban Affairs (MoHUA), Bureau of Indian Standards (BIS), Telecommunication Engineering Centre (TEC), National Communications Academy- Technology (NCA-T), Ministry of Rural Development (MoRD) and other concerned bodies, for creation of enabling in-building telecommunication infrastructure and operationalising the Digital Connectivity Rating framework through appropriate amendments to Model Building By-laws (MBBL), National Building Code (NBC), standards, and institutional mechanisms for capacity building. The Department of Telecommunications (DoT) Office Memorandum No. 20-1341/2023-AS-I dated 09th July 2025 is attached at Appendix-A. 1.5. To implement the rating framework as per these recommendations, TRAI notified the “Rating of Properties for Digital Connectivity Regulations, 2024” (07 of 2024) on 25th October 2024, for rating properties based on their digital connectivity readiness. The framework aims to promote collaboration among Property Managers, Digital Connectivity Infrastructure Providers (DCIPs), Digital Connectivity Rating Agencies (DCRAs), Service providers, and other stakeholders, while ensuring transparency, accountability, and self-sustainability. 1.6. To operationalise the Regulations, TRAI issued a Notice Inviting Comments on the Draft Manual for Assessment of Digital Connectivity on 13th May 2025. After examining stakeholder inputs and incorporating suitable suggestions, the Rating Manual was released on 13th August 2025. The rating manual provides the operational backbone of the Digital Connectivity Rating framework, laying down the roles and responsibilities of stakeholders, rating methodology and assessment stages, 5criteria and sub-criteria for rating including their scoring approach, and detailed procedures for application, evaluation, certification, renewal, and appeals. By translating regulatory intent into a clear and standardised assessment process, the Manual enables consistent implementation of the framework across diverse property types, while ensuring transparency and credibility of the ratings awarded. 1.7. Subsequently, the Authority invited applications for registration of Digital Connectivity Rating Agencies (DCRAs) on 07th April 2025. A capacity-building workshop for registered DCRAs was held on 16th September 2025. Till date registration has been granted to twenty DCRAs as per the eligibility criteria specified in regulation 5. The registration process is on-going and interested firms, meeting required eligibility criteria as per regulation 5, may apply for registration as DCRA. 1.8. Further, the Authority invited applications for registration of Property Manager on 29th September 2025. Property Managers have started showing interest and few have already registered in accordance with regulation 13. 1.9. TRAI has also conducted multiple awareness sessions and workshops for various stakeholders. For those Property Managers who have begun registering, the rating of their properties is expected to commence shortly. 1.10. Further details about the rating process are available on the dedicated portal at https://trai.gov.in/dcra-portal/. The portal provides a consolidated view of the framework, including its objectives and rating process, the notified Regulations, Orders issued under the framework, the Rating Manual, details of registered DCRAs, and other reference material such as press releases, notices, FAQs, media content, and contact information. 62. Scope of Consultation 2.1. During the process of interaction and engagement with stakeholders, as discussed in Chapter 2, and based on early implementation experience of the Digital Connectivity Rating framework, the Authority has examined stakeholder inputs in light of ecosystem requirements. These inputs have highlighted certain areas where additional clarity, refinement, or alignment with on-ground practices may be beneficial for effective implementation of the Regulations. 2.2. Accordingly, the scope of this consultation paper is to seek views of stakeholders on the proposed amendments in Regulation placed at Chapter 4 and proposed amendments in Rating Manual in Chapter 5. Draft Regulation and Rating Manual with Amendments is present at Annexure-II and III respectively. In addition, stakeholders are also invited to submit their comments, feedback, and suggestions on any other aspects of the Rating of Properties for Digital Connectivity Regulations, 2024 and Rating Manual in the prescribed format. 3. Structure of the Document This consultation paper is organised into five chapters. Chapter 1 provides the introduction and background to the Digital Connectivity Rating framework, including the regulatory context, key milestones, and the current status of implementation. Chapter 2 presents the current scenario and summarises stakeholder experience and observations emerging from early implementation of the framework. This chapter highlights key areas identified by stakeholders that require further examination, based on ecosystem interactions and practical deployment realities. Chapter 3 sets out the proposed amendments to the Regulations, based on the stakeholder observations discussed in Chapter 2. It explains the context and proposed approach to address the 7concerns of the stakeholders through proposed amendments. Chapter 4 and Chapter 5 contain proposed amendments in Regulation and Rating Manual respectively. The draft regulation and rating manual with amendments is present in Annexure-II and III and the amendments are highlighted in yellow colour. Annexure-I provides the template for submission of stakeholder comments. Annexure- IV provides supporting formats and reference material, including the draft of declaration to be submitted by Property Managers while applying for rating of under- construction properties. Annexure-V provides the Indicative Template for Optional Digital Connectivity Audit Report. The Appendix-A contains Department of Telecommunications (DoT) Office Memorandum No. 20-1341/2023-AS-I dated 09th July 2025. *** 8Chapter 2: Stakeholder Feedback on Regulations 1. Present Implementation Status 1.1. Following the notification of the Rating of Properties for Digital Connectivity Regulations, 2024 and the release of the Rating Manual, the Digital Connectivity Rating framework has entered its initial implementation phase. This phase has focused on ecosystem readiness, including registration and capacity building of Digital Connectivity Rating Agencies (DCRAs), registration of Property Managers, and awareness creation among ecosystem stakeholders. 1.2. The Authority is conscious of the fact that this rating framework is one of its kind in the digital connectivity ecosystem so far. Therefore, it has to be agile to quickly adapt to the stakeholder needs, whenever required. 1.3. Therefore, the Authority has actively engaged with a wide range of stakeholders across the digital connectivity and real estate ecosystem. These engagements have provided important insights into how the framework is being understood, interpreted, and expected to operate across different property types, stages of development, and market contexts. 2. Stakeholder Inputs on Rating Framework 2.1. During formulation and early implementation of the Digital Connectivity Rating framework, the Authority engaged with stakeholders through multiple interactions, including workshops with registered Digital Connectivity Rating Agencies (DCRAs) and central government ministries and departments, interactions with Property Managers and real estate stakeholders during awareness and onboarding initiatives, and other relevant public sector institutions. 92.2. In addition to inputs received from stakeholders through these interactions, the Authority also undertook its own assessment based on early implementation experience, feedback on Rating Manual, and examination of how the framework implementation is progressing across different property types and stages of development. 2.3. Collectively, these stakeholder inputs and the Authority’s assessment indicate broad support for the objectives of the Digital Connectivity Rating framework, particularly its focus on improving in-building digital connectivity, enabling informed consumer choice, and encouraging systematic provisioning of Digital Connectivity Infrastructure (DCI). 2.4. At the same time, the above interactions highlighted few areas where additional clarity or refinement may be relevant, particularly in relation to: a) the ability of the rating to meaningfully differentiate between properties with varying levels of digital connectivity readiness and performance; b) the application of the rating framework in the context of properties under construction, which constitute a significant segment of the real estate market; and c) the review of present categorisation of certain property types under Category ‘A’ and Category ‘B’. d) the need of Property Managers to seek a fair evaluation of its Digital Connectivity Infrastructure in order to plan improvement even before applying for a Digital Connectivity Rating. 102.5. Review of Star Rating Levels 2.5.1. As per Regulation 26, properties are currently assigned digital connectivity ratings on a five-star scale, based on aggregate scores achieved across prescribed criteria and sub-criteria as follows: Digital Connectivity Rating to S. Score Range be awarded No 1 25-40 2 41-55 3 56-70 4 71-85 5 More than 85 2.5.2. Stakeholders observed that, in practice, properties with different levels of digital connectivity readiness may fall within the same star category, particularly where scores lie close to the boundaries between rating levels. 2.5.3. From the perspective of Property Managers, such outcomes limit the ability to reflect incremental improvements in digital connectivity performance. Stakeholders further highlighted that under the current structure, progression from one Star rating to the next Star level requires a minimum additional score of approximately 15 points. As a result, even where measurable improvements are made across one or more criteria or sub-criteria, such improvements may not translate into a higher star rating unless the cumulative score crosses the next 11defined threshold. From the perspective of consumers, they reduce the extent to which ratings convey nuanced differences in connectivity experience between properties. 2.5.4. Stakeholders noted that this has implications for how rating outcomes are interpreted and used by different participants within the ecosystem. 2.6. Rating of Properties Under Construction 2.6.1. Stakeholders highlighted that a substantial proportion of residential and commercial properties in the country are marketed, booked and sold during the construction phase itself, often well before physical completion. 2.6.2. The regulations already recognise the relevance of Digital Connectivity Infrastructure (DCI) during the construction stage. Regulation 17 provides that “(1) Every property manager shall comply with the approved design for implementation of DCI during the construction stage and shall not make any change without the prior approval of the agency which has granted such approval.” 2.6.3. For under-construction properties, currently as per Rating Manual (3.7 vi. e.), “The Due Diligence stage-II for under construction will commence on completion of DCI construction, testing and integration”. 2.6.4. While Property Managers may make design-stage provisions for Digital Connectivity Infrastructure (DCI), there is currently no structured mechanism or recognised document through which the intended level of digital connectivity can be communicated during the marketing and booking of properties including in construction phase. Consequently, Property Managers are unable to credibly demonstrate the level of digital connectivity planned in the property, and 12consumers, who often make purchase decisions at this stage, have no visibility into the planned level of digital connectivity for which the property is being designed. 2.6.5. The Authority noted that aforesaid aspect is important for the property managers to encourage them for planning the digital connectivity infrastructure as a part of building plan while preserving the credibility of digital connectivity ratings. Therefore, there is need for a structured and transparent mechanism that provides visibility of rating right from design stage through construction to completion stages within the framework of assessment of digital connectivity under the regulation. 2.7. Categorisation of Property Types 2.7.1. The objective of classification of properties as specified in regulation 3 is solely for the purpose of applying the rating criteria which are relevant to assess the digital connectivity in the respective category or group of properties. Currently the regulation 3 provides for the following grouping of properties under Category ‘A’ and ‘B’: Sl. Classification Category Type of Property No. Apartments, independent houses, gated 1. Residential A communities or societies, etc. All properties of the Central Government, Government the State Government, Courts, Public Sector 2. A Properties Undertakings, Local Bodies, Heritage Sites, etc. Commercial Commercial office complex, shopping 3. A Establishments malls, industrial estates, SEZs, multi-modal 13Sl. Classification Category Type of Property No. logistic parks, convention centres, etc. Airport, Bus Station, Railway Station, Other private 4. B Hospitals, Hotels, Educational Institutions, or public areas etc. Stadiums or Sport Arenas or Stadiums or permanent spaces of gathering 5. spaces of B with seating capacity of more than 5000 frequent persons gathering Transport Expressways, Highways, Railways routes, 6. B corridors etc. 2.7.2. During Authority’s assessment of implementation experience, it was noted that certain property types presently included under Category ‘B’, such as hospitals, hotels, and educational institutions, exhibit usage patterns and in-building digital connectivity requirements comparable to commercial office complexes and shopping malls, which are classified under Category ‘A’. Conversely, it is also observed that requirements of certain property types currently included under Category ‘A’, such as multi-modal logistics parks, are more aligned with properties under Category ‘B’. Further, under the existing classification, “Transport corridors” include expressways, highways, railway routes, etc. While metro corridors are not explicitly mentioned, they form a critical part of urban transport infrastructure and hence needed to clearly mentioned and classified for clarity of stakeholders. 142.8. Digital Connectivity Evaluation without entering into Rating Process 2.8.1. The Authority is of the view that there may be scenarios where a Property Manager may wish to evaluate present level of Digital Connectivity Infrastructure (DCI) in a property for the purpose of identifying gaps and improvements required, without applying for a Digital Connectivity Rating. 2.8.2. Stakeholders highlighted that once a rating is awarded, it becomes publicly visible, and therefore some Property Managers prefer to first identify gaps and undertake improvements before entering into a formal rating assessment. 2.8.3. Stakeholders further indicated that, in such situations, Property Managers may find value in obtaining an audit of the existing digital connectivity infrastructure against the criteria and sub-criteria prescribed in the Rating Manual, primarily for assessing the present status, gaps and areas requiring improvement. 2.8.4. The Authority notes that such audits may encourage proactive enhancement of Digital Connectivity Infrastructure and may, over time, support wider adoption and effectiveness of the Digital Connectivity Rating framework. Therefore, the Authority proposed to enable the property managers to undertake optional digital connectivity audit of their properties through TRAI registered DCRAs without applying for the ratings. The property managers will be free to choose the DCRA and negotiate fees with them. DCRAs will declare their maximum chargeable fee on the rating platform for the reference of the Property Managers. DCRAs will audit the digital connectivity in accordance with the rating manual and provide relevant details including sub-criteria wise present status of digital connectivity and areas for improvement in their audit report. 152.9. Summary of Inputs The above analysis highlight areas where additional clarity, refinement, or alignment with on-ground practices may support effective implementation and wider adoption of the rating framework under the regulations. Accordingly, these inputs form the basis for examining possible approaches, as discussed in the following chapter. *** 16Chapter 3: Analysis and Proposed Amendments to the Regulations 1. Background and Context 1.1. As discussed in Chapter 2, inputs received from stakeholders during early implementation of the Digital Connectivity Rating framework, along with Authority’s own assessment, indicate that while the framework is conceptually robust, certain aspects would benefit from additional clarity and refinement to enhance effectiveness and usability. 1.2. Accordingly, the Authority has identified specific provisions of the Regulations for amendments to meet practical requirements, improve transparency for consumers, and support smoother adoption by Property Manager and other stakeholders. 1.3. Accordingly, the proposed amendments relate to: a) Review of Star Rating Levels b) Rating of Properties Under Construction; and c) Categorisation of Property Types d) Optional Digital Connectivity Audit The proposed amendments in the regulations in each of above case are discussed in following sections. 2. Proposed Amendment I: Review of Star Rating Levels 2.1. Existing Provision under the Regulations 2.1.1. As per regulation 26, properties are currently rated on a five-level star rating scale, namely 1-Star, 2-Star, 3-Star, 4-Star, and 5-Star, based on the score achieved against the applicable criteria and sub-criteria. Current rating approach: 17Digital Connectivity S. Score Range Rating to be awarded No 1 25-40 2 41-55 3 56-70 4 71-85 5 More than 85 2.1.2. Under the existing framework, properties are assigned digital connectivity ratings on a five-star scale, based on aggregate scores achieved across prescribed criteria and sub-criteria as mentioned in regulation 26. 2.1.3. It is noted that in practice, the score range for each rating is too wide and the properties with different levels of digital connectivity readiness may receive the same star rating, particularly where overall scores lie close to the lower or upper range of score for any Star level. For example, a property scoring 56 and another property scoring 70 would both be awarded a 3-Star rating, despite a difference of 14 in overall score. Similarly, a property scoring 71 and another scoring 85 would both receive a 4-Star rating, even though the latter demonstrates significantly higher compliance across criteria and sub-criteria. 2.1.4. From the perspective of consumers, such outcomes may limit the ability to clearly distinguish between properties offering marginally different levels of digital connectivity experience. From the perspective of Property Managers, it may reduce 18incentives for making incremental improvements beyond minimum threshold requirements. 2.2. Proposed Amendment to the Regulation 2.2.1. In order to address the above observation and provide a more nuanced representation of digital connectivity performance of the property, it is proposed to refine the rating scale by introducing additional half-star levels similar to the approach adopted by Bureau of Energy Efficiency (BEE) for assigning the energy efficiency levels for electrical appliances. 2.2.2. Under the proposed amendment, the digital connectivity rating levels shall be expanded from five levels to nine levels, as follows: 1, 1.5, 2, 2.5, 3, 3.5, 4, 4.5, and 5 Stars Digital Connectivity S. Score Range Rating to be awarded No 1 >=25-32 2 >32-40 3 >40-48 4 >48-56 5 >56-64 6 >64-72 7 >72-80 19Digital Connectivity S. Score Range Rating to be awarded No 8 >80-88 9 More than 88 2.2.3. The proposed refinement does not involve any change to the existing criteria and sub-criteria; the scoring methodology; or the assessment process. 2.2.4. The revised rating scale is expected to enable clearer differentiation between properties with varying levels of digital connectivity, provide more meaningful and transparent information to consumers at the time of decision-making and encourage Property Managers to pursue continuous and incremental improvements in Digital Connectivity Infrastructure (DCI). 3. Proposed Amendment II: Rating of Properties Under Construction 3.1. Existing Rating Process as per the Rating Manual 3.1.1. Section 3.7 of the Rating Manual sets out a structured, multi-stage rating process, applicable to both constructed and under-construction properties. The key stages are explained below: 20a) Registration of Property Manager: Property Manager register on the Digital Connectivity Rating Platform. Registration enables Property Managers to apply for rating for their properties. b) Application for rating of property: The Property Manager applies for rating of its property and submits details and documents as per regulation and rating manual. This shall include details relating to the Property Manager and the property, such as property name, type, category, status, proof of ownership and ownership details, property address and area particulars, building layout plans including areas proposed for assessment, etc. Property Manager must also select DCRA for the assessment. c) Due Diligence Stage I (Document Review and Preliminary Assessment): In this stage, the DCRA conducts Due Diligence Stage–I to assess whether the submitted information and documents meet the basic requirements for evaluation. i. The DCRA reviews documents to verify completeness and consistency. ii. If additional information or clarification is required, the DCRA raises queries through the platform. The Property Manager is required to respond within the prescribed timelines. iii. For under-construction properties, the DCRA may visit the site at suitable stages to assess whether planned DCI is aligned with approved designs. iv. This stage is intended to ensure that the property is ready for detailed evaluation. d) Due Diligence Stage I (Preliminary Evaluation Comments and Action Points): Based on Document Review and Preliminary Assessment, the DCRA 21shares preliminary evaluation comments with the Property Manager. Action points, if any, are categorised as Mandatory, Recommended and Optional by DCRA and are communicated to Property Manager via Rating platform. e) Corrective Actions by Property Manager: Property Manager shall take remedial actions on mandatory points to proceed for second stage of evaluation. Compliance with mandatory action points is required to proceed to the next stage. Property Managers are encouraged to also consider recommended and optional actions to achieve a higher rating. Once mandatory actions are completed, the Property Manager may request initiation of Due Diligence Stage–II. f) Due Diligence Stage II: The DCRA conducts onsite assessment of deployed DCI against prescribed criteria and sub-criteria as per regulation 24 and 25. For under-construction properties, this stage commences only after completion of DCI construction, testing and integration. g) Final Evaluation by DCRA and Award of Rating: The DCRA prepares the assessment report, updates scores for the property for respective criteria and sub- criteria as per methodology mentioned in Chapter 4 and 5 of Rating Manual, and issue the Digital Connectivity Rating certificate, which will be available for public verification. 3.1.2. The above process functions appropriately for constructed properties and remains unchanged. 3.1.3. As discussed in Chapter 2, stakeholders highlighted that a large number of properties are marketed and sold during the construction phase, often before physical completion. 223.1.4. The Rating Manual currently provides that, for under-construction properties, Due Diligence Stage–II shall commence only after completion of Digital Connectivity Infrastructure (DCI) construction, testing and integration, thereby ensuring that final ratings are based on actual on-ground assessment. 3.1.5. While the existing process ensures that final ratings are based on actual on-ground assessment, stakeholder interactions indicated that during the construction phase there is no structured mechanism through which the intended level of digital connectivity or target star rating can be communicated to the prospective customers. 3.1.6. It is further noted that during the construction phase: a) Property Managers, despite planning DCI at the design stage, are unable to demonstrate such preparedness in a standardised and credible manner; and b) consumers, who often make purchase decisions at this stage, have no visibility of the planned level of digital connectivity in properties. 3.1.7. Stakeholder interactions indicate that while the existing process safeguards assessment integrity, it does not address the practical need for visibility and transparency during the construction phase, when properties are actively marketed and sold. 3.2. Proposed Rating Process for Properties Under Construction 3.2.1. To address the above stakeholders’ input, it is proposed to adapt certain steps within the existing process, particularly at the application stage and Due Diligence Stage–I, while retaining all other stages as prescribed in the Rating Manual. 233.2.2. The proposed process remains aligned with the Rating Manual. Only specific steps are supplemented; all remaining steps continue unchanged. 3.2.3. Proposed Flow for Properties Under Construction: The following diagram provides the process of rating for the properties under construction. Each stage of the process, including issue of certificate at the building plan stage and the final rating after the construction is complete, is discussed in the following paras. a) Registration of Property Manager: Property Manager register on the Digital Connectivity Rating Platform. Registration enables Property Managers to apply for rating for its properties. b) Application for rating of property: Property Managers of under-construction properties may apply for a digital connectivity rating in accordance with the Regulations, once all components of Digital Connectivity Infrastructure (DCI) (covering relevant criteria and sub-criteria as per regulations 24 and 25) have been planned and approved as part of the building plan and implementation design is ready. In addition to the standard requirements under the step “Application for Rating of Property”, the Property Manager shall submit a declaration specific to under-construction properties, in the format provided at Annexure-IV. The declaration shall include the following: i. the target star rating that the property intends to achieve. ii. a rating criterion-wise and sub-criterion-wise plan, including: 24a. the proposed measures and design provisions to achieve the declared target rating; b. the target score proposed against each applicable sub-criterion; and c. explanatory remarks mapping the proposed measures to approved design documents. iii. The plan shall be supported by approved design documents and relevant documentary evidence, such as approved building plans for DCI, layouts, infrastructure schematics, and other supporting technical documents related to DCI. iv. The Property Manager shall provide appropriate documentary evidence for each applicable sub-criterion, along with structured responses to specific questions, where prescribed, in order to enable the DCRA to assess the level of digital connectivity provisions at the design stage. Such responses shall clearly explain how the proposed Digital Connectivity Infrastructure complies with the requirements of the relevant criterion and sub-criterion. In addition to the declaration and supporting documents specified above, Property Managers of under-construction properties shall submit all information, particulars, and documents as per regulation and rating manual. This shall include details relating to the Property Manager and the property, such as property name, type, category, status, proof of ownership and ownership details, property address and area particulars, building layout plans including areas proposed for assessment, and any other information or documents required for assessment of digital connectivity under the Regulations and the Rating Manual. 25c) Due Diligence Stage I (DCI Design Review, Assessment and Certification by DCRA): For under-construction properties, the DCRA shall review the submitted declaration and documents to verify completeness, consistency, and alignment with the digital connectivity rating framework. This stage is limited to building plan and DCI design verification and preliminary evaluation, including site visits, where appropriate, to assess alignment with approved designs. During the review of the declaration, design documents, and supporting information submitted by the Property Manager: i. the concerned Digital Connectivity Rating Agency (DCRA) shall assess the extent to which the proposed design-stage provisions in the property align with the applicable rating criteria and sub-criteria; ii. In respect of those criteria and sub-criteria which involve parameters (such as network speed, coverage, no. of service providers etc.) that cannot be physically verified during the under-construction stage, the assessment shall be based on the structured responses provided in this declaration and the supporting documentary evidence submitted by the Property Manager. Such assessment shall be indicative in nature and subject to verification during Due Diligence Stage–II upon completion of construction and commissioning of Digital Connectivity Infrastructure. iii. based on such assessment, the DCRA shall determine the appropriate design- stage star level corresponding to the planned Digital Connectivity Infrastructure; and iv. the property shall be listed on the rating platform with the design-stage star level as assessed by the DCRA, along with an indication that the rating is based on design-stage evaluation; 26v. Accordingly, a certificate indicating “Designed for XX Stars”, as assessed by the DCRA, shall be issued to property manager; vi. The “Designed for XX Stars” certificate will be indicative in nature, reflecting design-stage preparedness only, and shall not be treated as a final or provisional Digital Connectivity Rating; vii. This step must be completed by DCRA within a reasonable period. d) Construction Phase Monitoring by DCRA: As the deployment of Digital Connectivity Infrastructure progresses during construction, the concerned DCRA, at appropriate stages of construction, will monitor the development of DCI as per submitted design for obtaining rating for design stage and may also suggest corrective and improvement action points, if required, to Property Manager. e) Intimation of completion of DCI by Property Manager and Confirmation by DCRA: Upon completion of construction and implementation as per DCI design, testing, and integration of Digital Connectivity Infrastructure, the Property Manager shall intimate the concerned DCRA through the rating platform. Based on such intimation, the DCRA shall verify whether the DCI has been implemented in accordance with the approved design-stage submissions and shall record its confirmation on the rating platform, clearly indicating any deviations, if observed, from the approved design. f) Due Diligence Stage II: Upon completion of construction, testing, and integration of Digital Connectivity Infrastructure, and after confirmation by the concerned DCRA as recorded on the rating platform, the Property Manager may submit a request for initiation of Due Diligence Stage II through the rating platform. Due Diligence Stage II shall be initiated only upon such request 27by the Property Manager and shall involve full on-site assessment by the DCRA in accordance with the Regulations and the Rating Manual as applicable to already constructed properties. g) Final Evaluation and Award of Rating: Following Due Diligence Stage II, the DCRA prepares the assessment report, updates scores for the property for respective criteria and sub-criteria, and issues the final Digital Connectivity Rating certificate, which is available for public verification. 3.3. With these proposed additional steps, it is expected that both constructed properties and properties under construction shall be uniformly and transparently governed under the digital connectivity rating framework, from the building plan and design stage through to completion of construction and commissioning. 4. Proposed Amendment III: Categorisation of Property Types 4.1.1. As discussed in Chapter 2, it has been observed that certain property types exhibit digital connectivity usage patterns and infrastructure requirements that are more closely aligned with a different category than presently specified under Regulation 3. 4.1.2. The objective of categorisation under Regulation 3 is to ensure that appropriate and relevant rating criteria are applied for assessment of digital connectivity. Accordingly, alignment of property categories with applicability of bye laws, actual usage patterns and digital connectivity requirements is important for ensuring consistency and effectiveness of the rating framework. 4.2. Proposed Amendment 4.2.1. To better align property categorisation with digital connectivity requirements, the following amendments are proposed under Regulation 3: 28(i) Multi-modal logistics parks should be moved from Category ‘A’ to Category ‘B’. (ii) Hospitals, Hotels, and Educational Institutions should be moved from Category ‘B’ to Category ‘A’. 4.2.2. Revised table for categories of properties for evaluation and assessment of digital connectivity is as follows: Sl. Classification Category Type of Property No. Apartments, independent houses, gated 1. Residential A communities or societies, etc. All properties of the Central Government, Government the State Government, Courts, Public 2. A Properties Sector Undertakings, Local Bodies, Heritage Sites, etc. Commercial office complex, shopping Commercial malls, industrial estates, SEZs, convention 3. A Establishments centres, Hospitals, Hotels, Educational Institutions, etc. Other private or Airport, Bus Station, Railway Station, 4. B public areas multi-modal logistic parks, etc. Stadiums or Sport Stadiums or permanent spaces of 5. Arenas or spaces of B gathering with seating capacity of more frequent gathering than 5000 persons Expressways, Highways, Railways routes, 6. Transport corridors B Metro corridors etc. 295. Proposed Amendment IV: Optional Digital Connectivity Audit 5.1. Background 5.1.1. As discussed in Chapter 2, the Authority has noted that there may be scenarios where a Property Manager may wish to review the level of Digital Connectivity in a property for internal evaluation and improvement purposes, without immediately applying for a Digital Connectivity Rating under the Regulations. 5.1.2. Inputs received from Property Managers indicate that, in certain cases, Property Managers may prefer to first understand the present status of digital connectivity, identify gaps, and undertake corrective actions before opting for a formal rating assessment, if required. 5.1.3. The Authority is of the view that facilitating such optional improvement-oriented audit may support wider adoption of digital connectivity best practices and encourage Property Managers to proactively enhance Digital Connectivity Infrastructure. 5.2. Proposed Approach 5.2.1. It is proposed to enable optional digital connectivity audit, whereby a Property Manager may, on a voluntary basis, engage a registered Digital Connectivity Rating Agency (DCRA) to undertake an audit of the property’s digital connectivity based on the criteria and sub-criteria specified in the Rating Manual and Regulation. 5.2.2. For the limited purpose of facilitating initiation of such audit and enabling transparency in timelines, a simple electronic form may be made available on the Rating Platform. The form shall capture basic details of the Property Manager and the property, along with selection of registered DCRA. 305.2.3. Upon submission of such request by the Property Manager, one or more DCRA(s), as selected by the Property Manager, shall be notified through the platform. Thereafter, the Property Manager and the selected DCRA may mutually agree on the scope of audit, timelines for completion, and fee structure. 5.2.4. Once mutual agreement is reached, the DCRA shall update its acceptance of the audit request on the platform along with the agreed date of completion of the audit. 5.2.5. The DCRA shall update the status of such audit on the platform upon completion. The role of the platform shall be limited to facilitation of initiation and status tracking only. 5.2.6. The outcome of an Optional Digital Connectivity Audit may include a report indicating the present status of Digital Connectivity, identification of gaps against the applicable criteria and sub-criteria as per Rating Manual, and actionable recommendations for improvement. Any indicative score or indicative star rating level, if provided, shall be non-binding and for internal reference only. 5.2.7. The digital connectivity audit report prepared by the DCRA shall be shared directly with the Property Manager. Refer Annexure-V of this consultation paper for indicative template for Optional Digital Connectivity Audit Report. 5.2.8. Such optional audit shall not create any right, expectation, or entitlement with respect to award of a Digital Connectivity Rating. 5.2.9. Participation in Optional Digital Connectivity Audit shall not be a prerequisite for applying for a Digital Connectivity Rating, nor shall it have any bearing on the outcome of a rating assessment undertaken under the Regulation. 5.2.10. High-level workflow for Optional Digital Connectivity Audit is as follows: 31a) Submission of Audit Request: The Property Manager submits a Optional Digital Connectivity Audit request through a simple electronic form on the rating platform capturing basic property manager and property details along with selection of DCRA. b) Notification to DCRA(s) and submission of proposals to Property Manager: The shortlisted DCRA(s) receives intimation of the audit request through the platform. The concerned DCRA(s) will do the due diligence and submit their proposals directly to the Property Manager. DCRA may also request for on-site visit if required. c) Mutual Agreement: The Property Manager and the selected DCRA mutually agree on scope of audit, timelines, and fee. The Property Manager shall update the selected DCRA on the platform. d) Acceptance Update: The DCRA updates acceptance of the audit request along with agreed date of completion. e) Conduct of Audit: The DCRA undertakes assessment of Digital Connectivity against applicable criteria and sub-criteria, including on-site assessment, as per rating manual and prepare audit report. f) Report Sharing: The report is shared directly between the DCRA and the Property Manager. 32g) Status Update: The DCRA updates the status of audit as ‘completed’ on the platform for monitoring purposes. 6. Summary of Proposed Amendments : Based on the analysis set out above, the Authority has proposed Amendments relating to: (i) refinement of the Star Rating Levels through introduction of half-star levels for better differentiation (ii) structured design-stage assessment mechanism for properties under construction, including issuance of an indicative “Designed for XX Stars” certificate (iii) realignment of certain property types between Category ‘A’ and Category ‘B’ and (iv) recognition of an Optional Digital Connectivity Audit mechanism for evaluation and improvement purposes. Additionally, certain clarifications are proposed under the Code of Conduct for DCRAs to further strengthen impartiality and independence in the rating process. The Draft Regulation incorporating the proposed amendments is placed at Annexure-II. The Draft Rating manual incorporating the proposed amendments is placed in Annexure-III. In addition to comments on the proposed amendments, stakeholders are also invited to submit their comments, feedback, or suggestions on any other provisions of the Regulations, in the format prescribed in Annexure-I. *** 33Chapter 4: Proposed Amendments in Regulation Based on the background set out in Chapter 1, the stakeholder inputs and Authority’s assessment discussed in Chapter 2, and the proposed changes explained in Chapter 3, the details of proposed amendments in the Regulations are as follows: TO BE PUBLISHED IN THE GAZETTE OF INDIA EXTRAORDINARY PART III SECTION TELECOM REGULATORY AUTHORITY OF INDIA NOTIFICATION NEW DELHI, the Date XX Month, 2026 F. No C-2/3/(2)/2021-QoS: In exercise of the powers conferred by section 36, read with sub-clauses (i) and (v) of clause (b), clause (c) and clause (d) of sub-section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997), the Telecom Regulatory Authority of India hereby makes the following regulations further to amend the Rating of Properties for Digital Connectivity Regulations, 2024 (7 of 2024), namely:- RATING OF PROPERTIES FOR DIGITAL CONNECTIVITY (FIRST AMENDMENT) REGULATIONS, 2026 (XX of 2026) 1. Short title, extent and commencement.— (1) These regulations may be called the Rating of Properties for Digital Connectivity (First Amendment) Regulations, 2026. (2) These regulations shall come into force with effect from XX.YY.2026. 2. In regulation 3 of the Rating of Properties for Digital Connectivity Regulations, 2024 (7 of 2024) (hereinafter referred to as the principal regulations), in sub-regulation (1), in the table, under the column ‘Type of Property’- 34(i) against serial number (3), for the character “Commercial office complex, shopping malls, industrial estates, SEZs, multi-modal logistic parks, convention centres, etc.”, the character “Commercial office complex, shopping malls, industrial estates, SEZs, convention centres, Hospitals, Hotels, Educational Institutions, etc.”, shall be substituted; (ii) against serial number (4), for the character “Airport, Bus Station, Railway Station, Hospitals, Hotels, Educational Institutions, etc.”, the character “Airport, Bus Station, Railway Station, multi-modal logistic parks, etc.”, shall be substituted; (iii) against serial number (6), for the character “Expressways, Highways, Railways routes, etc.”, the character “Expressways, Highways, Railways routes, Metro corridors etc.”, shall be substituted; 3. In regulation 14 of the principal regulations, in sub-regulation (1), the following provisos shall be inserted, namely- “Provided that an application for rating of properties, under construction, shall be accompanied with approved design documents and other relevant details as may be specified by the Authority. Provided further that the property manager may also undertake optional digital connectivity audit through the registered DCRAs without applying for rating for digital connectivity.” 4. In regulation 24 of the principal regulations, in sub-regulation (1), for Note (ii), the following clause shall be substituted, namely- “For the purposes of rating for digital connectivity, MBBL issued by Ministry of Housing and Urban Affairs (MoHUA) shall be referred in cases where Building Byelaws of Cities/State or Union Territory do not have provisions for digital connectivity infrastructure.” 355. In regulation 26 of the principal regulations, in sub-regulation (2), for table, the following table shall be substituted, namely- S. Digital Connectivity Rating Score Range No to be awarded 1 >=25-32 2 >32-40 3 >40-48 4 >48-56 5 >56-64 6 >64-72 7 >72-80 8 >80-88 9 More than 88 6. In Schedule-I of the principal regulations, for item (i), the following item shall be substituted, namely- “(i) Impartiality and independence: DCRA shall remain impartial and independent during digital connectivity assessment and entire rating process. DCRA should not have any financial interest or ownership or operational interests in the property under evaluation and assessment. To avoid any conflict of interest, any DCRA providing DCI services shall not undertake digital connectivity assessment of properties where another DCRA has provided DCI services. DCRA shall establish policy and procedures for reviewing the work of its agents/employees to ensure independence of evaluation and assessment without external influences.” Secretary, TRAI 36Note.1. - The principal regulations were published in the Gazette of India, Extraordinary, Part III, Section 4 dated the 25th October 2024 vide notification number No. C-2/3/(2)/2021- QoS dated the 25th October 2024 *** 37Chapter 5: Proposed Amendments in Rating Manual Based on the background set out in Chapter 1, the stakeholder inputs and Authority’s assessment discussed in Chapter 2, and the proposed changes explained in Chapter 3, the details of proposed amendments in respective chapter of the Rating Manual are as follows: 1. Proposed Amendments in Chapter 1 of Rating Manual: (a) In Section 1.3. Background and Purpose, following shall be inserted after first paragraph: “The framework also recognizes the importance of enabling visibility of planned digital connectivity at the design and construction stages of properties, while ensuring that final ratings continue to be awarded based on actual on-ground assessment.” (b) In Section 1.4. Digital Connectivity Rating Framework, under sub-section i. Standardized Process, following shall be inserted in first paragraph: “The standardized process also provides for assessment of digital connectivity at different stages of property development, as specified in the regulations.” 2. Proposed Amendments in Chapter 2 of Rating Manual: (a) In Section 2.1. Digital Connectivity Rating Agency (DCRA), following shall be inserted after point vii.: “In addition to the above, a DCRA may, on a voluntary basis and upon request by a Property Manager, undertake an Optional Digital Connectivity Audit for internal review and improvement purposes for a property, outside the formal rating process and without award of any Digital Connectivity Rating.” (b) In Section 2.2. Property Manager (PM), following shall be inserted under i. Application for ratings after point c.: 38“d. For under-construction properties, the Property Manager shall also submit a declaration and supporting design-stage documents, as prescribed by the Authority.” (c) In Section 2.2. Property Manager (PM), following shall be inserted after v. Customer communication and tenant engagement: “A Property Manager may, at its discretion, engage a registered Digital Connectivity Rating Agency (DCRA) for an Optional Digital Connectivity Audit of the property for the purpose of identifying gaps and undertaking improvements in Digital Connectivity Infrastructure, without applying for a Digital Connectivity Rating under the Regulations.” 3. Proposed Amendments in Chapter 3 of Rating Manual: (a) In Section 3.6. Classification of Properties for Rating, following shall be the amendments in Table 3.1 Classification of Properties for Rating of digital connectivity: (i) At serial number 3. Commercial Establishments, properties in “Type of Property” column shall be substituted as “Commercial office complex, shopping malls, industrial estates, SEZs, convention centres, Hospitals, Hotels, Educational Institutions, etc.” (ii) At serial number 4. Other private or public areas, properties in “Type of Property” column shall be substituted as “Airport, Bus Station, Railway Station, multi-modal logistic parks, etc.” (iii) At serial number 6. Transport corridors, properties in “Type of Property” column shall be substituted as “Expressways, Highways, Railways routes, Metro corridors etc.” (b) In Section 3.7. Rating Process for Constructed Properties, following figure shall be inserted as Figure 3.1: High Level Rating Workflow for Constructed Properties after first paragraph: 39(c) After Section 3.7. “Rating Process for Constructed Properties”, a new Section 3.8. “Rating Process for Properties Under Construction”, shall be inserted: “3.8. Rating Process for Properties Under Construction The rating process for digital connectivity in properties under construction follows a structured, multi-stage evaluation approach to ensure transparency, consistency, and reliability in assessment, while preserving the integrity of final rating outcomes. The framework enables design-stage assessment of Digital Connectivity Infrastructure (DCI) readiness during the construction phase and provides for final evaluation based on on-ground verification after completion of construction. This framework is designed to evaluate service quality, infrastructure readiness, and user experience, ultimately assigning a rating that reflects the property’s ability to support digital connectivity efficiently. The following steps outline the rating lifecycle and role of DCRA and Property Manager: Figure 3.2: High Level Rating Workflow for Properties Under Construction i. Registration by DCRA and Property Managers: As already outlined in Section 3.2 and Section 3.4 of this manual, the interested DCRA and Property Managers need to register on the online rating platform. A one-time and non- refundable registration fee, as prescribed by the Authority, must be paid by 40the property manager at the time of registration. The registration enables Property Managers to apply for a rating assessment of their properties. The property manager may also apply for the rating of under construction properties to enable assessment and guidance by DCRA on implementation of DCI in line with the provision. However, the rating certificate shall be issued after provisioning DCI as per the requirement of the regulation for rating criteria. ii. Application for Rating of Properties: a. Property Managers seeking rating for the property under construction shall submit an online application in accordance with regulations, once all components of Digital Connectivity Infrastructure (DCI) (covering relevant criteria and sub-criteria as per regulations 24 and 25) have been planned and approved as part of the building plan and implementation design is ready. b. A document checklist, including for fully constructed and under construction properties, will be available in the Frequently Asked Questions (FAQ) section on the rating platform. c. In addition to the standard requirements, the Property Manager shall submit a declaration specific to under-construction properties, in format specified by the Authority. The declaration shall include the following: I. the target star rating that the property intends to achieve. II. a rating criterion-wise and sub-criterion-wise plan, including: (a) the proposed measures and design provisions to achieve the declared target rating; (b) the target score proposed against each applicable sub- criterion; and 41(c) explanatory remarks mapping the proposed measures to approved design documents. III. The plan shall be supported by approved design documents and relevant documentary evidence, such as approved building plans for DCI, layouts, infrastructure schematics, and other supporting technical documents related to DCI. IV. The Property Manager shall provide appropriate documentary evidence for each applicable sub-criterion, along with structured responses to specific questions, where prescribed, in order to enable the DCRA to assess the level of digital connectivity provisions at the design stage. Such responses shall clearly explain how the proposed Digital Connectivity Infrastructure complies with the requirements of the relevant criterion and sub- criterion. d. In addition to the declaration and supporting documents specified above, Property Managers of under-construction properties shall submit all information, particulars, and documents as per regulation and rating manual. This shall include details relating to the Property Manager and the property, such as property name, type, category, status, proof of ownership and ownership details, property address and area particulars, building layout plans including areas proposed for assessment, and any other information or documents required for assessment of digital connectivity under the Regulations and the Rating Manual. e. Once application for rating is submitted by the property manager, the system will generate a Unique Request Identification Number (URIN) for tracking the application status. f. The Property Manager can select any of the registered DCRA from the list provided on the rating platform. 42g. The details of the maximum chargeable fee (MCF), to be charged by different DCRAs, will be available on the rating platform. h. Online application of the Property Manager will be automatically assigned to the Digital Connectivity Rating Agency (DCRA) selected during the submission of application for rating. iii. Due Diligence Stage I (DCI Design Review, Assessment and Certification by DCRA): a. For under-construction properties, the DCRA shall review the submitted declaration and documents to verify completeness, consistency, and alignment with the digital connectivity rating framework. b. This stage is limited to building plan and DCI design verification and preliminary evaluation, including site visits, where appropriate, to assess alignment with approved designs. c. During the review of the declaration, design documents, and supporting information submitted by the Property Manager: I. The concerned Digital Connectivity Rating Agency (DCRA) shall assess the extent to which the proposed design-stage provisions in the property align with the applicable rating criteria and sub- criteria; II. In respect of those criteria and sub-criteria which involve parameters (such as network speed, coverage, no. of service providers etc.) that cannot be physically verified during the under-construction stage, the assessment shall be based on the structured responses provided in this declaration and the supporting documentary evidence submitted by the Property Manager. Such assessment shall be indicative in nature and subject to verification during Due Diligence Stage–II upon 43completion of construction and commissioning of Digital Connectivity Infrastructure. III. Based on such assessment, the DCRA shall determine the appropriate design-stage star level corresponding to the planned Digital Connectivity Infrastructure; and IV. The property shall be listed on the rating platform with the design-stage star level as assessed by the DCRA, along with an indication that the rating is based on design-stage evaluation. V. Accordingly, a certificate indicating “Designed for XX Stars”, as assessed by the DCRA, shall be issued to property manager VI. The “Designed for XX Stars” certificate will be indicative in nature, reflecting design-stage preparedness only, and shall not be treated as a final or provisional Digital Connectivity Rating. VII. This step must be completed by DCRA within a reasonable period iv. Construction Phase Monitoring by DCRA: a. As the deployment of Digital Connectivity Infrastructure progresses during construction, the concerned DCRA, at appropriate stages of construction, will monitor the development of DCI as per submitted design for obtaining rating for design stage and may also suggest corrective and improvement action points, if required, to Property Manager. v. Intimation of completion of DCI by Property Manager and Confirmation by DCRA: a. Upon completion of construction and implementation as per DCI design, testing, and integration of Digital Connectivity Infrastructure, the Property Manager shall intimate the concerned DCRA through the rating platform. 44b. Based on such intimation, the DCRA shall verify whether the DCI has been implemented in accordance with the approved design-stage submissions and shall record its confirmation on the rating platform, clearly indicating any deviations, if observed, from the approved design. vi. Due-Diligence Stage II: a. Upon completion of construction, testing, and integration of Digital Connectivity Infrastructure, and after confirmation by the concerned DCRA as recorded on the rating platform, the Property Manager may submit a request for initiation of Due Diligence Stage II through the rating platform. Due Diligence Stage II shall be initiated only upon such request by the Property Manager. b. The Due Diligence stage-II will involve the process of onsite verification of digital connectivity and associated infrastructure by the DCRA against the prescribed rating criteria including as provided in supporting documents. c. The detailed methodology for scoring against each criterion and sub- criteria and respective weightage is provided in Chapter 4 for properties of category ‘A’ and Chapter 5 for properties of category ‘B’ of this manual. d. The Due Diligence Stage-II will be completed by the DCRA in a time- bound manner preferable within 60 days of submission of request by the Property Manager for Due Diligence-II evaluation. vii. Final Evaluation by DCRA and Award of Rating: a. Final Evaluation by DCRA: I. After the completion of Due Diligence stage - II, the DCRA shall consolidate all the relevant details and prepare a comprehensive assessment report. The assessment report shall cover the list of 45all documents collected; the summary criteria and sub-criteria wise comments, documents, score awarded, and list of test/evidence collected during the assessment. II. The objective of each sub-criteria, methodology of assessment and scoring criteria against each criterion and sub-criteria are provided in Chapter 4 for properties of category ‘A’ and Chapter 5 for properties of category ‘B’. III. In the end, the assessment report will provide the score card for the property against each criteria and sub-criteria. IV. A copy of assessment report with URIN and property details shall be uploaded against respective property. The assessment report will be digitally signed by the authorized representative of the DCRA. This report will also be visible to the property manager concerned. V. The DCRA shall also update the score against each criterion and sub-criteria on rating platform to generate the rating certificate. b. Award of Rating: I. After the rating score is updated in the rating platform, the DCRA shall generate a rating certificate and sign it digitally. II. The Property Manager will be able to download the rating certificate through their registered account on the rating platform against respective property till its validity. c. Once the rating certificate is issued by DCRA, it will be available for the public to view or verify the rating certificates either through unique certificate number or QR code available on the certificate or other search and filter criteria as may be provided on the rating platform.” (d) After Section 3.8. “Rating Process for Properties Under Construction”, a new Section 3.9. “Optional Digital Connectivity Audit”, shall be inserted: 46“3.9. Optional Digital Connectivity Audit There may be scenarios where a Property Manager may wish to review the level of Digital Connectivity Infrastructure (DCI) in a property for purpose of identifying gaps and undertaking improvements, without applying for a Digital Connectivity Rating. Additionally, once a rating is awarded, it becomes publicly visible, and therefore some Property Managers prefer to first identify gaps and undertake improvements before opting for a formal rating assessment. In such situations, Property Managers may find value in obtaining an audit of the existing digital connectivity infrastructure against the criteria and sub-criteria prescribed in the Rating Manual, primarily for understanding the present status and areas requiring improvement. In such cases, Property Manager may, on a voluntary basis, engage a registered Digital Connectivity Rating Agency (DCRA) to undertake an audit of the property’s digital connectivity based on the criteria and sub-criteria specified in the Regulation and this Rating Manual. For the limited purpose of facilitating initiation of such audit and enabling transparency in timelines, a simple electronic form may be made available on the Rating Platform. The form shall capture basic details of the Property Manager and the property, along with selection of a registered DCRA. Upon submission of such request by the Property Manager, one or more DCRA(s), as selected by Property Manager, shall be notified through the platform. Thereafter, the Property Manager and the selected DCRA may mutually agree on the scope of audit, timelines for completion, and fee structure. Once mutual agreement is reached, the DCRA shall update its acceptance of the audit request on the platform along with the agreed date of completion of the audit. The DCRA shall update the status of such audit on the platform upon completion. The role of the platform shall be limited to facilitation of initiation and status tracking only. 47The outcome of an Optional Digital Connectivity Audit may include a report indicating the present status of Digital Connectivity, identification of gaps against the applicable criteria and sub-criteria as per Rating Manual, and actionable recommendations for improvement. Any indicative score or indicative star rating level, if provided, shall be non-binding and for internal reference only. The digital connectivity audit report prepared by the DCRA shall be shared directly with the Property Manager. Such optional audit shall not create any right, expectation, or entitlement with respect to award of a Digital Connectivity Rating. Participation in an Optional Digital Connectivity Audit shall not be a prerequisite for applying for a Digital Connectivity Rating, nor shall it have any bearing on the outcome of a rating assessment undertaken under the Regulation. High-level workflow for Optional Digital Connectivity Audit is as: Figure 3.3: High Level Workflow for Optional Digital Connectivity Audit i. Submission of Audit Request: The Property Manager submits a Optional Digital Connectivity Audit request through a simple electronic form on the rating platform capturing basic property manager and property details along with selection of DCRA. ii. Notification to DCRA(s) and submission of proposals to Property Manager: The shortlisted DCRA(s) receives intimation of the audit request through the platform. The concerned DCRA(s) will do the due diligence and submit their proposals directly to Property Manager. DCRA may also request for on-site visit if required. 48iii. Mutual Agreement: The Property Manager and the selected DCRA mutually agree on scope of audit, timelines, and fee. Property Manager shall update the selected DCRA on the platform. iv. Acceptance Update: The DCRA updates acceptance of the audit request along with agreed date of completion. v. Conduct of Audit: The DCRA undertakes assessment of Digital Connectivity against applicable criteria and sub-criteria, including on-site assessment, as per this rating manual and prepare audit report. vi. Report Sharing: The report is shared directly between the DCRA and the Property Manager. vii. Status Update: The DCRA updates the status of audit as ‘completed’ on the platform for monitoring purposes.” 4. Proposed Amendments in Chapter 6 of Rating Manual: (a) In Section 6.1. Classification of Ratings, Table 6.1 Rating Scorecard shall be substituted as: S. No. Score Range Digital Connectivity Rating to be awarded 1. >=25-32 2. >32-40 3. >40-48 4. >48-56 5. >56-64 6. >64-72 7. >72-80 49S. No. Score Range Digital Connectivity Rating to be awarded 8. >80-88 9. More than 88 5. Proposed Amendments in Chapter 11 of Rating Manual: (a) In Section 11.1. Frequently Asked Questions (FAQ), response to FAQ xiv. shall be substituted as: “xiv. What are the key provisions that the DCRA must evaluate to assess compliance with the applicable Model Building Bye-Laws (MBBL) and National Building Code (NBC)? The DCRA needs to evaluate whether the property’s Digital Connectivity Infrastructure (DCI) has been provided in the property as per the requirement of the latest applicable National Building Code (NBC) issued by Bureau of Indian Standards (BIS) and Model Building Bye-Laws (MBBL) issued by Ministry of Housing and Urban Affairs, Government of India (MoHUA). As per Regulation 24, for the purposes of rating for digital connectivity, MBBL issued by MoHUA shall be referred in cases where Building Byelaws of Cities/State or Union Territory do not have provisions for digital connectivity infrastructure. For clarity and uniformity in assessment, the Authority has published a separate “Checklist for compliance to MBBL and NBC in the Manual under Rating of Properties for Digital Connectivity Regulations, 2024”. The DCRA shall undertake evaluation in accordance with the items and compliance impact specified in the said Checklist, as updated from time to time.” (b) In Section 11.1. Frequently Asked Questions (FAQ), following FAQs shall be inserted: 50“xviii. What is the objective of introducing design-stage assessment for properties under construction? The objective of introducing design-stage assessments for properties under construction is to provide structured visibility of Digital Connectivity Infrastructure (DCI) preparedness at the planning and construction stage, when properties are often marketed and sold. This mechanism enables Property Managers to integrate digital connectivity requirements into the building design in a systematic manner and allows prospective buyers and tenants to understand the intended level of digital connectivity. xix. Can the “Designed for XX Stars” certificate be used in marketing and promotional materials? Yes, the Property Manager may use the “Designed for XX Stars” certificate for marketing purposes during the construction phase, provided it is clearly represented as a design-stage assessment only. The certificate shall not be presented as a final Digital Connectivity Rating and shall not mislead consumers regarding the final rating outcome. xx. Will the design-stage star level be publicly visible on the rating platform? Yes. The design-stage star level assessed by the DCRA shall be displayed on the rating platform with a clear indication that it is based on design-stage evaluation and not a final Digital Connectivity Rating. This ensures transparency while preserving clarity between design-stage preparedness and final rating. xxi. Can the target star rating declared by the Property Manager guarantee the final rating? No. The target star rating declared by the Property Manager at the application stage represents an intended level of digital connectivity preparedness. The final Digital Connectivity Rating shall be determined solely on the basis of on-ground assessment conducted during Due Diligence 51Stage–II after completion of construction and implementation of Digital Connectivity Infrastructure. xxii. What is the objective of introducing the Optional Digital Connectivity Audit? The objective of introducing the Optional Digital Connectivity Audit is to provide Property Managers with an opportunity to assess the present level of Digital Connectivity Infrastructure (DCI) in their property for internal evaluation and improvement purposes, without immediately applying for a Digital Connectivity Rating under the Regulations. This mechanism is intended to encourage proactive enhancement of digital connectivity and wider adoption of best practices, while preserving the integrity of the formal rating framework. xxiii. Is the Optional Digital Connectivity Audit mandatory before applying for a Digital Connectivity Rating? No. Participation in an Optional Digital Connectivity Audit is entirely voluntary. It is not a prerequisite for applying for a Digital Connectivity Rating and shall have no bearing on the outcome of any rating assessment conducted under the Regulations. xxiv. Does the Optional Digital Connectivity Audit result in a rating or certificate under the Regulation? No. The Optional Digital Connectivity Audit does not constitute a Digital Connectivity Rating, provisional rating, interim rating, or certification under the Regulations. It is conducted outside the formal rating framework and is intended solely for internal use by the Property Manager. xxv. What is the role of the Rating platform in the Optional Digital Connectivity Audit? The Rating Platform facilitates only the initiation of the audit request and enables status tracking for transparency in timelines. The platform does not 52evaluate, validate, review, or endorse the audit findings. The audit engagement, scope, timelines, and fee structure are mutually agreed between the Property Manager and the selected DCRA. xxvi. Can the indicative score or indicative star level mentioned in the audit report be used for marketing or public communication? No. Any indicative score or indicative star level provided in the audit report is non-binding and intended solely for internal reference. It shall not be represented as a Digital Connectivity Rating under the Regulations and shall not be used in marketing, promotional materials, or public communication as an official rating.” (c) In Section 11.5. Template for declaration of maximum chargeable fee by DCRA (As per regulation), following shall be the amendments: (iv) At serial number 3. Commercial Establishments, properties in “Type of Property” column shall be substituted as “Commercial office complex, shopping malls, industrial estates, SEZs, convention centres, Hospitals, Hotels, Educational Institutions, etc.” (v) At serial number 4. Other private or public areas, properties in “Type of Property” column shall be substituted as “Airport, Bus Station, Railway Station, multi-modal logistic parks, etc.” (vi) At serial number 6. Transport corridors, properties in “Type of Property” column shall be substituted as “Expressways, Highways, Railways routes, Metro corridors etc.” *** 53Annexure-I Template for submitting Comments or Feedback [Comments on each regulation or any other aspect of the Rating of Properties for Digital Connectivity Regulations, 2024 or rating manual may be stated in a fresh row. Comments should include justification and, wherever applicable, suggestions for modified or additional wordings.] Name of the Commentator/ Organization: ____________________________ S. Regulation No./ Comments/ Justification for Comments/ No. Rating Manual Suggested modified Suggestions reference / Subject wordings 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. NOTE: 1. Stakeholders may insert additional rows, as required. 2. Where a comment does not pertain to a specific regulation number or specific reference of rating manual, stakeholders may indicate the relevant subject, provision, or general comment in the “Regulation No./ Subject” column. 3. Stakeholders are encouraged to provide clear justification and, wherever feasible, suggested revised wording to facilitate examination of the comments. *** 54Annexure-II Draft Regulation with Amendments The draft regulation with amendments is as follows with amendments highlighted in yellow colour for consultation. ----------------------------------------------***------------------------------------------------------------- TO BE PUBLISHED IN THE GAZETTE OF INDIA EXTRAORDINARY PART III SECTION TELECOM REGULATORY AUTHORITY OF INDIA NOTIFICATION NEW DELHI, the Date XX Month, 2026 F. No C-2/3/(2)/2021-QoS: In exercise of the powers conferred by section 36, read with sub-clauses (i) and (v) of clause (b), clause (c) and clause (d) of sub-section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997), the Telecom Regulatory Authority of India hereby makes the following regulations, namely:- RATING OF PROPERTIES FOR DIGITAL CONNECTIVITY REGULATIONS, 2024 ( xx of 2026 ) SECTION-I PRELIMINARY 1. Short title, extent and commencement.— (1) These regulations may be called the Rating of Properties for Digital Connectivity Regulations, 2024. (2) These regulations shall apply to - (i) property managers who intend to get their property, of minimum specified size, rated for digital connectivity, either voluntarily or under the provisions of applicable laws, rules or regulations; (ii) digital connectivity rating agencies, who may evaluate and award ratings for property under these regulations; and (iii) the service providers, who may enter into an arrangement with the property manager for development or access of digital connectivity or digital connectivity infrastructure. (3) They shall come into force from XX.YY.2026. 2. Definitions. — (1) In these regulations, unless the context otherwise requires, -- (a) “Act” means the Telecom Regulatory Authority of India Act, 1997 (24 of 1997); (b) “Authority” means the Telecom Regulatory Authority of India established under sub- section (1) of section 3 of the Telecom Regulatory Authority of India Act, 1997; 55(c) “digital connectivity” means the connectivity made available to the users to deliver telecommunication services using wireless or wireline medium; (d) “digital connectivity infrastructure” or “DCI” means passive and active elements, which include any apparatus, appliance, instrument, equipment and system used or capable of extending seamless digital connectivity: Explanation: All infrastructure required for establishing Wireless or Wireline Access Networks such as Radio Access Networks (RAN) and Wi-Fi systems, and Transmission Links Interface, Duct Space, Optical Fiber, Poles, Towers, Feeder cable, Antenna, Base Station, In-Building Solutions (IBS), Distributed Antenna System (DAS), or any other equipment to be used for the provision of digital connectivity, may be part of DCI, however, it shall not include core network elements; (e) “digital connectivity rating agency” or “DCRA” means an eligible entity duly empaneled with the Authority on rating platform for rating of properties for digital connectivity under these regulations; (f) “entity” means a company registered under the Companies Act, 2013 (18 of 2013) or a registered LLP firm; (g) "person" means an individual, any company or association or body of individuals, whether incorporated or not, by whatsoever name called or referred to; (h) “property” means the properties provided under regulation 3 and includes buildings and their surroundings and areas under construction; (i) “property manager” means the person who is either the owner of the property to be rated for digital connectivity or has any legal right to control or manage the property; (j) “public Wi-Fi network” means family of wireless network protocols commonly used for extending wireless internet access to general public in a property; (k) “Quality of Service” or “QoS” means main indicator of the performance of a telecommunication network and the degree to which such network conforms to the standards of such quality of service as specified in the applicable regulations; (l) “rating” means rating of digital connectivity in the property as assigned by DCRA and expressed in the form of specified symbols, as provided in these regulations; (m) “regulations” means the Rating of Properties for Digital Connectivity Regulations, 2024; (n) “rating platform" means the information technology system and associated applications set up or authorized by the Authority for the purpose of managing rating of properties for digital connectivity as per provisions of the regulations: Note:- The Authority shall notify the date on which the rating platform shall be made live. Further, the Authority may, till the development of online rating platform, provide an alternate mechanism for rating of property; (o) “schedule” means the schedules appended to the regulations; (p) “service provider” means any service provider licensed under section 4 of the Indian Telegraph Act, 1885 or granted authorization under the Telecommunications Act, 2023, to provide telecommunication service; (q) “telecommunication network” means telecommunication network as defined in the Telecommunications Act, 2023; (r) “telecommunication service” means telecommunication service as defined in the Telecommunications Act, 2023; (2) Words and expressions used in these regulations but not defined in the regulations, but defined in the Act or the rules and other regulations made thereunder or in the Telecommunications Act, 2023 or in the license or authorization granted thereunder, shall have the meanings respectively assigned to them in the Act, or the rules or the regulation or the Telecommunications Act, 2023 or in the license or authorization granted under relevant Act, as the case may be. 56SECTION II CLASSIFICATION OF PROPERTIES FOR RATING 3. Categories of properties for evaluation and assessment of digital connectivity.– (1) The properties shall, for the purpose of rating for digital connectivity, be classified under the following categories:- Sl. No. Classification Category Type of Property 1. Residential A Apartments, independent houses, gated communities or societies, etc. 2. Government Properties A All properties of the Central Government, the State Government, Courts, Public Sector Undertakings, Local Bodies, Heritage Sites, etc. 3. Commercial A Commercial office complex, shopping malls, Establishments industrial estates, SEZs, convention centres, Hospitals, Hotels, Educational Institutions, etc. 4. Other private or public B Airport, Bus Station, Railway Station, multi-modal areas logistic parks, etc. 5. Stadiums or Sport Arenas B Stadiums or permanent spaces of gathering with or spaces of frequent seating capacity of more than 5000 persons gathering 6. Transport corridors B Expressways, Highways, Railways routes, Metro corridors etc. SECTION III REGISTRATION OF DIGITAL CONNECTIVITY RATING AGENCY 4. Application for registration.– (1) Any entity, fulfilling the eligibility criteria under regulation 5 and intending to commence activity as DCRA under these regulations, shall make an application to the Authority for grant of registration on the rating platform in the manner and format, and upon payment of such fee, as may be specified by the Authority. (2) An application for registration, which is not complete in all respects or does not conform to the eligibility criteria specified under regulation 5 or the instructions specified by the Authority from time to time, shall be rejected: Provided that before rejecting any such application, the applicant shall be given an opportunity to rectify the deficiency, if any, within thirty days from the date of receipt of communication from the Authority: Provided further that the Authority may, for sufficient reasons, extend the time for rectification of the deficiency by such time as it may consider appropriate, but such extended time shall not exceed thirty days. (3) The Authority may, if it so desires, ask the applicant to appear before it, in person, in connection with the grant of registration. 5. Eligibility Criteria.– (1) An entity shall be eligible for registration as DCRA with the Authority under regulation 4, if it - 57a) is registered as a company under the Companies Act, 2013 (18 of 2013) or is a registered LLP firm; b) has minimum two years’ experience in setting up in-building solutions or assessment of quality of service of telecommunication networks or installation or maintenance of telecommunication networks; c) has, in its employment persons having adequate professional experience in telecom, civil and electrical domain, to the satisfaction of the Authority, to meet obligations under the regulations and the rating framework; d) has valid ISO certified quality management system in its organization or submits an undertaking to get it within one year of the grant of registration. 6. Grant of registration and listing on rating platform.– (1) The Authority shall, on being satisfied that the applicant meets the eligibility criteria under regulation 5, grant registration to the applicant on the rating platform for a period of five years. (2) The registration granted under sub-regulation (1) shall be subject to payment of such fees and such terms and conditions, as may be specified by the Authority from time to time, by an order or direction. (3) The registration granted under sub-regulation (1) shall be valid for the specified period unless it is suspended or cancelled by the Authority as per provisions of these regulations, or upon approval of the request of DCRA for withdrawal of its registration by the Authority, and such registration shall not confer any right upon the DCRA for assignment of work for rating of property. (4) The Authority may, upon the request of DCRA and on being satisfied with its performance, subject to the DCRA meeting the eligibility criteria, renew the registration of DCRA for another five years: Provided that the DCRA shall, in case of non-renewal of its registration by the Authority, continue to discharge its obligations under the regulations for the remaining validity period of its registration. (5) If the applicant or DCRA submits information which is found to be false or misleading at any stage, either prior to the registration or during the validity of the registration, the Authority shall, without prejudice to its rights under any law, Act or regulations, reject the application for registration or cancel or suspend the registration of DCRA: Provided that no order for cancellation or suspension of registration shall be made by the Authority unless DCRA has been given a reasonable opportunity of representing against such cancellation or suspension by the Authority. 7. Conditions of registration of DCRA. – (1) The registration of DCRA shall be subject to the following conditions, namely:- (i) DCRA shall comply with the provisions of the regulations and the guidelines, orders, directions and instructions issued thereunder by the Authority, from time to time. (ii) where any information or particulars furnished to the Authority by DCRA has undergone change subsequent to submission of the application for registration or grant of registration, DCRA shall inform the Authority of such change within a period of sixty days; (iii) where DCRA proposes change in its management, it shall provide prior intimation to the Authority, at least fifteen days prior to the date of effect of such change, demonstrating its capability and commitment to continue to work as DCRA, failing which the registration of DCRA may be cancelled. (iv) DCRA shall continue to have a valid ISO certificate for quality management and have adequate number of professionals with experience in telecom, civil and electrical domain to meet the obligations under the regulations. 58SECTION IV GENERAL OBLIGATIONS OF DIGITAL CONNECTIVITY RATING AGENCY 8. Code of Conduct.– Every DCRA shall abide by the Code of Conduct contained in Schedule-I to these regulations. 9. Disclosure of fees and other terms and conditions to the property manager.– (1)Every DCRA shall disclose the fee to be charged and other terms and conditions, if any, to the property manager and get their acceptance before commencement of any rating activity. (2) The fees charged by DCRA shall be based on the category and classification of properties as provided in regulation 3, the responsibility of DCRA under the provisions of these regulations, the complexity involved, the area of the property, etc. (3) DCRA shall offer suitable fee terms to the property manager, in a transparent manner, based on its obligations for the rating of the property. 10. Evaluation and award of ratings.– (1) Every DCRA shall comply with the rating criteria, process for evaluation and award of ratings as provided in these regulations or the orders, directions or guidelines issued by the Authority from time to time. (2) No DCRA shall undertake evaluation and rating of any property which may result in potential conflict of interest with property owners or property manager, infrastructure providers, or service providers, which may directly or indirectly affect the transparency of the rating process. 11. Monitoring of ratings.– (1) Every DCRA shall monitor feedback or complaints received from service providers or end users during the validity of the rating certificate of the properties, as received through the rating platform, concerning the ratings awarded by DCRA. (2) Every DCRA shall examine feedback or complaints received under sub-regulation (1) and evaluate the need for either review of rating awarded or corrective actions required by the property manager and take follow up action with the property manager, if required, for resolving such identified issues. 12. Retention of records and audit of DCRA.– (1) Every DCRA shall preserve the records, in digital form, pertaining to the evaluation and assessment of digital connectivity and award of ratings, during the validity period of the ratings and provide the same to the Authority, as and when the Authority may direct. (2) The Authority may, if it considers expedient so to do and to ensure compliance of the provisions of these regulations, direct any of its officers or appoint an auditor from the panel of auditors as may be notified by the Authority under sub-regulation (3), to undertake verification or audit, which may include inspection of the records maintained by the DCRA. (3) The Authority may, from time to time, notify a panel of auditors to audit the evaluation and assessment of digital connectivity and award of ratings by DCRA to ensure compliance of these regulations. (4) DCRA shall cooperate with the auditor and provide all relevant records sought by the auditor. (5) The Authority may specify the objective criteria and the frequency for the audit, by an order or direction, from time to time. The results of such audits may be published on the rating platform. 59SECTION V GENERAL OBLIGATIONS OF PROPERTY MANAGER 13. Registration on rating platform.– (1) Any property manager, who intends to apply for rating of their property for digital connectivity under these regulations, shall register himself on the rating platform, in such manner and format and upon payment of such fees, as may be specified by the Authority. (2) No property manager, who is not registered on the rating platform, shall be eligible to apply for the rating of property being used, controlled or managed by him, in accordance with the provisions of these regulations. (3) The fees for rating of property shall be mutually decided by DCRA and the property manager as provided under regulation 9. 14. Application for rating of property for digital connectivity. – (1) Every property manager, who intends to get their property rated for digital connectivity under these regulations, shall apply for such rating on the rating platform, in such manner and format, as may be specified by the Authority from time to time. Provided that an application for rating of properties, under construction, shall be accompanied with approved design documents and other relevant details as may be specified by the Authority. Provided further that the property manager may also undertake optional digital connectivity audit through the registered DCRAs without applying for rating for digital connectivity. (2) If the property manager submits any false or misleading information, undertaking, declaration or documents under this regulation, it shall amount to the contravention of the provisions of the regulations and the Authority may take action as per applicable laws, Act or regulations. 15. Facilitation and co-operation during rating process and inspection. – (1) Every property manager shall, during the evaluation and assessment of the property and the validity of the ratings, co-ordinate and co-operate with DCRA, or the auditor or such officers as may be appointed by the Authority, and grant access to the property for smooth conduct of evaluation and assessment as per the provisions of these regulations. (2) The Authority may, if it considers expedient so to do, appoint its own officers or direct DCRA to inspect the property which has been rated for digital connectivity under these regulations. 16. Compliance of terms and conditions of rating certificate. – (1) Every property manager shall adhere to the terms and conditions associated with the ratings awarded to their property, as provided under these regulations and as may be specified by the Authority, by orders, directions, guidelines or instructions, from time to time. 17. Compliance to approved DCI design. – (1) Every property manager shall comply with the approved design for implementation of DCI during the construction stage and shall not make any change without the prior approval of the agency which has granted such approval. 18. Repair and maintenance of DCI. – (1) Every property manager shall properly maintain digital connectivity infrastructure and the related documents, including design, approval, etc., during the validity of ratings. (2) Every property manager shall, on the feedback of concerned DCRA or complaints received from end users or from the service providers, review and take remedial action in the manner and within such time period, as may be specified by the Authority. 19. Renewal of ratings. – (1) A property manager who intends to renew the rating of the property owned, controlled or 60managed by him shall apply for renewal of ratings, on the rating platform, at least one hundred and twenty days prior to the expiry of validity of ratings. 20. No exclusive arrangement with the service providers. – (1) No property manager shall enter into an exclusive arrangement or tie-up arrangements with any service provider for providing access to its digital connectivity infrastructure in their property. 21. Fair use of ratings.– (1) The property manager shall only use the ratings in a fair, legal and transparent manner and comply with the terms and conditions specified in Schedule-II to these regulations. (2) The property manager shall display only the latest rating awarded to the property on its website, advertisement, or marketing campaigns, etc. (3) The property manager shall disclose, suo moto or on demand, the ratings of digital connectivity infrastructure to the concerned stakeholders, including potential tenants, residents, or investors, etc. 22. Change of property manager or ownership and continuity of DCI.- (1) The property manager shall inform the Authority, about change of property manager or ownership, within thirty days of such change, on the rating platform, in such manner and format as the Authority may specify. (2) In case of change of property manager, the property manager shall ensure smooth transfer of digital connectivity infrastructure to the new property manager for continuity of digital connectivity till the validity of the rating certificate awarded in respect of the property, and may include suitable provisions in the agreement to ensure compliance of the provisions of the regulations and terms and conditions of the rating certificate, post transfer of the property, failing which the ratings awarded to the property may be suspended or withdrawn by the Authority. (3) The failure of the property manager to intimate the change under sub-regulation (1) to the Authority shall be considered as contravention of the regulations. SECTION VI GENERAL OBLIGATIONS OF SERVICE PROVIDERS 23. No exclusive arrangement with Property Manager for digital connectivity.– (1) No service provider shall enter into an exclusive arrangement or tie-up arrangement with any property manager for development or access of digital connectivity or digital connectivity infrastructure in their property. SECTION VII RATING CRITERA AND PROCESS FOR EVALUATION OF DIGITAL CONNECTIVITY AND AWARD OF RATINGS 24. Rating criteria for evaluation of digital connectivity in category ‘A’ property.- (1) DCRA shall evaluate category ‘A’ property as per the following criteria, weightage and sub-criteria:- 61Sl. No. Criteria Weightage Sub-Criteria Compliance to applicable 1 5 1.1 Approved DCI design Model Building Bye Laws (MBBL) and National 1.2 DCI implementation as per approved DCI Building Code(NBC) for design digital connectivity Provision in civil 2 5 2.1 Provision for expansion of telecom rooms infrastructure, over and and cable pathways above MBBL and NBC requirements, for ensuring 2.2 Provision for expansion of mobile and robust digital connectivity wireline connectivity 2.3 Ease of access of DCI installed for repair or maintenance 3 Provision in power 5 3.1 Redundancy of power source infrastructure, over and 3.2 UPS power backup for DCI above MBBL or NBC 3.3 Power continuity monitoring requirements, for ensuring reliable digital 3.4 Building Management System connectivity 4 Digital Connectivity 10 4.1 Availability of alternate entry paths for digital connectivity infrastructure Infrastructure Resilience 4.2 Non-flooding measures for DCI installation 4.3 Implementation of redundancy in power source and DCI paths 5 Future Readiness of 10 5.1 Availability of the latest generation of mobile connectivity Digital Connectivity Infrastructure 5.2 Support for future bands 5.3 Upgradability of wireline DCI 6 Provision of Wired 20 6.1 Backhaul fibre connectivity (service provider to property) Connectivity infrastructure 6.2 Fibre connectivity till user premises 6.3 Fibre connectivity in each room or office or commercial space 7 Availability of Service 15 7.1 Number of wireline Internet Service providers having integration with Digital Providers Connectivity Infrastructure 7.2 Number of Mobile Service providers having coverage or integration with Digital Connectivity Infrastructure 8 Service Performance 25 8.1 Mobile network coverage and performance in public areas of property 8.2 Secure public Wi-Fi network coverage and performance in public areas of property 62Sl. No. Criteria Weightage Sub-Criteria 8.3 Mobile network coverage and performance in non-public areas 8.4 Secure public Wi-Fi network coverage and performance in non-public areas 8.5 Average download speed of different wireline network(s) in respective highest speed plan 9 User Experience 5 User feedback on digital connectivity experience Note: (i) In case of new property, where actual end users are yet to use services, the weightage against ‘user experience’ shall be merged with ‘Service Performance’. (ii) For the purposes of rating for digital connectivity, MBBL issued by Ministry of Housing and Urban Affairs (MoHUA) shall be referred in cases where Building Byelaws of Cities/State or Union Territory do not have provisions for digital connectivity infrastructure. (2) The Authority may, by order, direction or guidelines, specify the weightage against each sub-criteria provided under sub-regulation (1) from time to time. 25. Rating criteria for evaluation of digital connectivity in category ‘B’ property. - (1) DCRA shall evaluate category ‘B’ property as per the following criteria, weightage and sub-criteria:- Sl. No. Criteria Weightage Sub-Criteria 1 Provision in power 10 1.1 Redundancy of power source infrastructure for ensuring 1.2 UPS Power backup for DCI 1.3 Power continuity monitoring reliable digital 1.4 Building Management System connectivity 2 Digital Connectivity 10 2.1 Availability of alternate entry paths for Infrastructure Resilience digital connectivity infrastructure 2.2 non-flooding measures for DCI installation 2.3 Implementation of redundancy in power source and DCI paths 3 Future Readiness of Digital 10 3.1 Availability of latest generation of mobile Connectivity Infrastructure connectivity 3.2 Support for future bands 3.3 Upgradability of wireline DCI 4 Provision of Wired 20 4.1 Backhaul fibre connectivity (service Connectivity infrastructure provider to property) 4.2 Fibre connectivity till user premises 4.3 Fibre connectivity in each room or office or commercial space 635 Availability of Service 15 5.1 Number of wireline Internet Service Providers providers having integration with Digital Connectivity Infrastructure 5.2 Number of Mobile Service providers having coverage or integration with Digital Connectivity Infrastructure 6 Service Performance 25 6.1 Mobile network coverage and performance in public areas of property 6.2 Secure public Wi-Fi network coverage and performance in public areas of property 6.3 Mobile network coverage and performance in non-public areas 6.4 Secure public Wi-Fi network coverage and performance in non-public areas 6.5 Average download speed of different wireline network(s) in respective highest speed plan 7 User Experience 10 User feedback on digital connectivity experience (2) The Authority may, by order, direction or guidelines, specify the weightage against each sub-criteria provided under sub-regulation (1) from time to time. 26. Evaluation, assessment and award of rating.– (1) The rating process shall be implemented through the rating platform only. (2) DCRA shall evaluate the property and assign scores, on the rating platform, against each rating criteria and sub- criteria, as provided under Regulation 24 or Regulation 25, as the case may be, and award rating as under:- S. Digital Connectivity Rating to be Score Range No awarded 1 >=25-32 2 >32-40 3 >40-48 4 >48-56 5 >56-64 6 >64-72 7 >72-80 8 >80-88 9 More than 88 64(3) DCRA shall update the rating awarded to the property on the rating platform and issue the rating certificate through the rating platform, which shall be digitally signed by the DCRA. (4) The rating certificates may be downloaded by the property manager through the rating platform. (5) The ratings awarded for different properties shall also be available on rating platform for viewing by end users and public. (6) The Authority may specify the manner and process of evaluation and assessment of digital connectivity for award of ratings to the property, including the timelines, from time to time. 27. Appeal against ratings awarded.– (1) In case the property manager is not satisfied with the ratings awarded to their property, the property manager may file an appeal on the rating platform, in the manner and format specified by the Authority, within thirty days of issue of the rating certificate. (2) Upon receipt of appeal, the concerned DCRA shall review and decide the appeal within sixty days, as per the process specified by the Authority. (3) In case the property manager is still not satisfied with the ratings awarded by DCRA, he may prefer an appeal before the Authority, in the manner and format and upon payment of such fee, as may be specified by the Authority, within thirty days of the decision of DCRA on the appeal under sub-regulation (1). (4) The Authority may, if it considers expedient so to do, refer such appeals to another DCRA, or a panel of experts for examination of the appeal and recommendation thereon. (5) No appeal shall be entertained after expiry of the period for filing of the appeal as provided under this regulation. 28. Review of ratings.– (1) DCRA may review the ratings awarded, based on the feedback of the consumer or service provider or on complaints, and modify the ratings based on such review, if required: Provided that DCRA shall not modify the ratings awarded to the property unless the property manager has been given an opportunity to remove such defects or deficiencies and resolve complaints, within ninety days of the date of receipt of communication from DCRA through the rating platform. 29. Re-rating of property within the validity of the rating certificate.– (1) The property manager shall be eligible to apply for re-rating of the property during validity period of rating certificate, after paying applicable fees to DCRA, in case:- a) DCI has been fully upgraded; b) there has been a change or upgradation in the implemented technology leading to demand for re-rating by their end users; c) of any change which may affect the rating as per the criteria specified in these regulations. 30. Validity period of ratings.– (1) The Authority may, by order, direction or guidelines, specify the validity period of the rating: Provided that the Authority may specify different validity periods for different categories of properties. SECTION VIII CONSEQUENCES FOR CONTRAVENTION OF THE REGULATIONS 31. Consequences for the failure of DCRA to comply with the provisions of the regulations or orders or directions or guidelines.– (1) If any DCRA fails to comply with the provisions of the regulations, or the orders, directions or guidelines issued thereunder, it shall, without prejudice to the terms and conditions of its registration and listing on rating platform, be liable for suspension or cancellation of registration and shall be barred from undertaking rating of new properties under 65these regulations, or de-listed from the rating platform, or blacklisted for a specified period, or any combination thereof, as the Authority may, by order, direct: Provided that no order for suspension or cancellation of registration or de-listing on rating platform or blacklisting, as the case may be, shall be made by the Authority unless DCRA has been given a reasonable opportunity of representing against the contravention of the regulations, or orders, directions or guidelines issued thereunder. 32. Consequences for the failure of property manager to comply with the provisions of the regulations or orders or directions or guidelines.– (1) If any property manager fails to comply with the provisions of the regulations, or orders or directions or guidelines issued thereunder, it shall, without prejudice to the terms and conditions of its registration on rating platform and ratings issued to its properties, be liable for withdrawal of one or more ratings already awarded or in- process, as the Authority may direct: Provided that no action for withdrawal of ratings shall be made by the Authority unless the property manager has been given a reasonable opportunity of representing against the contravention of the regulations or orders or directions or guidelines, observed by the Authority. SECTION IX MISCELLANEOUS 33. Review.— The provisions of these regulations may be reviewed by the Authority from time to time. 34. Interpretation. — In case of any doubt regarding interpretation of any of the provisions of these regulations, the decision of the Authority shall be final and binding. Secretary, TRAI 66SCHEDULE-I Code of Conduct for DCRAs DCRA shall follow the code of conduct specified hereunder: - (i) Impartiality and independence: DCRA shall remain impartial and independent during digital connectivity assessment and entire rating process. DCRA should not have any financial interest or ownership or operational interests in the property under evaluation and assessment. To avoid any conflict of interest, any DCRA providing DCI services shall not undertake digital connectivity assessment of properties where another DCRA has provided DCI services. DCRA shall establish policy and procedures for reviewing the work of its agents/employees to ensure independence of evaluation and assessment without external influences. (ii) Transparency and disclosure: DCRAs shall maintain documented process for evaluation and assessment of digital connectivity as specified by the Authority and disclose all relevant information about their evaluation and assessment methodologies. DCRA shall maintain verifiable historical information, in electronic form, about ratings awarded by it during the validity of ratings. (iii) Compliance with regulations: DCRAs shall strictly adhere to the regulations, guidelines, and standards set forth by the Authority for the digital connectivity rating system. (iv) Data privacy and security: DCRAs shall implement robust data privacy and security measures to protect sensitive information collected during digital connectivity assessments and comply with all relevant data privacy regulations. (v) Qualified personnel: DCRAs shall employ qualified and certified professionals with the necessary expertise and experience to conduct digital connectivity assessment as per the provisions of the regulations. DCRA shall ensure regular training and upskilling of its concerned employees to account for technological upgradations. (vi) Fair and non-discriminatory practices: DCRAs shall ensure that the process for evaluation and assessment of the property and award of rating is fair, transparent and non-discriminatory. The DCRAs shall also ensure that the fees charged by them are fair and without discrimination to any property managers regardless of the type of property or ownership. (vii) Clear fee structure: DCRAs shall establish a clear and transparent fee structure for different categories of properties as per regulations. Maximum chargeable fees (MCF) should be commensurate with the scope of work, and not excessive. MCF should be based on the complexity and size of the property. The broad fee structure and criteria shall be displayed on the rating platform to all relevant stakeholders. (viii) Conflict resolution mechanism: DCRAs shall establish a transparent mechanism for addressing conflicts and disputes with property managers. This mechanism should ensure a fair and unbiased resolution of issues. (ix) Compliance with building Bye-Laws: DCRAs shall ensure that their assessments align with the building bye-laws and other relevant regulations. (x) Continuous improvement: DCRAs shall commit to ongoing improvements in their assessment methodologies by staying updated with technological advancements and adapting to industry best practices. (xi) Conflict of interest: DCRA shall not rate a property that has a stake in the DCRA or its associated business. DCRA shall not undertake evaluation, assessment and rating of any property which may result in potential conflict of interest with property owners or property manager, infrastructure providers, or service providers, which may directly or indirectly affect the transparency of the rating process. (xii) Review of ratings: DCRA shall institute a formal system of any review of ratings under provisions of regulations. The review shall not be taken up by the same personnel involved in initial ratings. (xiii) Ethical marketing and advertising: DCRA shall not use any unethical means for marketing and shall not misrepresent its role or capabilities. 67SCHEDULE-II Terms and conditions for fair use of rating and rating certificate (i) Ratings are non-transferable: The ratings are awarded to specific property and are non-transferable. Therefore, the ratings shall only be used for the specific property to which it has been awarded. (ii) Use in marketing and promotion: The property managers can use the awarded ratings in their marketing and promotional materials, including brochures, websites, and advertisements. However, the ratings shall be used accurately and in a non-misleading manner. (iii) Non-alteration: The property managers shall not alter or represent the rating certificates in any way that could be misleading in any manner whatsoever. (iv) Periodic updates: The property managers shall always use the valid ratings and update their rating certificates periodically as and when there is any change. (v) Disclosure of ratings: The property managers shall either suo moto disclose the ratings to their users/owners/tenants or provide the details as and when demanded. (vi) Compliance with regulatory requirements: The property managers should adhere to any regulatory requirements related to the use of ratings, ensuring that they do not violate any laws or regulations. (vii) Usage within validity period: The property manager is authorized to use the ratings or rating certificates only during the validity period of the certificate. Use of ratings or rating certificates after the validity period shall be considered as misuse of the certificate and be construed as contravention of the regulations. *** 68Annexure-III Draft Rating Manual with Amendments Table of Contents 1. Introduction ............................................................................................................................................... 74 1.1. Overview .............................................................................................................................................74 1.2. Importance of Digital Connectivity ..........................................................................................74 1.3. Background and Purpose .............................................................................................................75 1.4. Digital Connectivity Rating Framework ................................................................................76 1.5. Objectives of the Rating Manual ...............................................................................................77 1.6. Scope of the Rating Manual.........................................................................................................77 2. Role of Stakeholders ......................................................................................................................... 79 2.1. Digital Connectivity Rating Agency (DCRA) .........................................................................79 2.2. Property Manager (PM) ................................................................................................................80 2.3. Service Providers ............................................................................................................................81 2.4. Digital Connectivity Infrastructure Providers (DCIPs)/Infrastructure Providers Category 1 (IP-1s) ..........................................................................................................................................82 2.5. Consumers/ End Users .................................................................................................................82 3. Registration Process and Rating Lifecycle ............................................................................... 84 3.1. Eligibility Criteria of Digital Connectivity Rating Agency (DCRA) Registration ...84 3.2. Registration Process of DCRA ....................................................................................................84 3.3. General Obligations for DCRA ...................................................................................................86 3.4. Registration of Property Manager............................................................................................86 3.5. General Obligations for Property Manager ..........................................................................86 3.6. Classification of Properties for Rating ...................................................................................87 3.7. Rating Process for Constructed Properties ..........................................................................88 3.8. Rating Process for Properties Under Construction ..........................................................91 3.9. Optional Digital Connectivity Audit .........................................................................................97 4. Assessment Methodology for Category ‘A’ Properties ....................................................... 100 4.1. Compliance to Applicable Model Building Bye Laws (MBBL) and National Building Code (NBC) for Digital Connectivity.................................................................................104 4.2. Provision in Civil Infrastructure, over and above MBBL and NBC requirements, for Ensuring Robust Digital Connectivity .........................................................................................108 4.3. Provision in Power Infrastructure, over and above MBBL or NBC requirements, for Ensuring Reliable Digital Connectivity.......................................................................................113 4.4. Digital Connectivity Infrastructure Resilience .................................................................119 694.5. Future Readiness of Digital Connectivity Infrastructure .............................................124 4.6. Provision of Wired Connectivity Infrastructure ..............................................................129 4.7. Availability of Service Providers .............................................................................................134 4.8. Service Performance ....................................................................................................................137 4.9. User Experience .............................................................................................................................149 4.10. Summary of Rating Score ......................................................................................................151 5. Assessment Methodology for Category ‘B’ Properties ....................................................... 155 5.1. Provision in Power Infrastructure for Ensuring Reliable Digital Connectivity ..157 5.2. Digital Connectivity Infrastructure Resilience .................................................................162 5.3. Future Readiness of Digital Connectivity Infrastructure .............................................167 5.4. Provision of Wired Connectivity Infrastructure ..............................................................172 5.5. Availability of Service Providers .............................................................................................177 5.6. Service Performance ....................................................................................................................180 5.7. User Experience .............................................................................................................................192 5.8. Summary of Rating Score ..........................................................................................................194 6. Award of Rating and Renewal ..................................................................................................... 197 6.1. Classification of Ratings .............................................................................................................197 6.2. Validity Period of Ratings ..........................................................................................................198 6.3. Reassessment Process .................................................................................................................198 6.4. Renewal Process ............................................................................................................................199 7. Reporting and Feedback Mechanism ............................................................................................ 201 7.1. Monitoring and Reporting Mechanism ................................................................................201 7.2. Mechanism for Stakeholder Feedback .................................................................................201 7.3. Addressing Non-Compliance ....................................................................................................202 8. Appeal Process ................................................................................................................................... 203 8.1. Filing of Appeal by Property Manager ..................................................................................203 8.2. Review of Appeal by DCRA ........................................................................................................203 8.3. Escalation of Appeal to the Authority ...................................................................................204 8.4. Examination of Appeal by Authority .....................................................................................204 9. Review and Updates of Rating Manual .................................................................................... 205 9.1. Process for Periodic Updates ...................................................................................................205 10. Best Practices for Digital Connectivity in Properties ......................................................... 206 10.1. Best Practices for Digital Connectivity .............................................................................206 7010.2. Integration of Connectivity Infrastructure in Design and Construction ...........209 10.3. Collaboration with stakeholders ........................................................................................209 11. Appendix .............................................................................................................................................. 211 11.1. Frequently Asked Questions (FAQ) .......................................................................................211 11.2. List of Applicable Standards and References ....................................................................217 11.3. Documents Checklist ...................................................................................................................217 11.4. User Feedback Form ................................................................................................................225 11.5. Template for declaration of maximum chargeable fee by DCRA (As per regulation) .....................................................................................................................................................226 71Abbreviations Acronyms Description AI Artificial Intelligence AR Augmented Reality BIS Bureau of Indian Standards BMS Building Management System BoM Bill of Material BW Bandwidth CSSR Call Setup Success Rate DAS Distributed Antenna System DCI Digital Connectivity Infrastructure DCIP Digital Connectivity Infrastructure Provider DCRA Digital Connectivity Rating Agency DTH Direct to Home DWDM Dense Wavelength Division Multiplexing Gbps Gigabits per Second HVAC Heating, Ventilation, and Air Conditioning ICT Information and Communications Technology IoT Internet of Things IBS In-Building Solutions IP Infrastructure Provider IPv6 Internet Protocol version 6 ISP Internet Service Provider KPI Key Performance Indicator M2M Machine to Machine Communication MBBL Model Building Bye-Laws 72Acronyms Description Mbps Megabits per Second MCF Maximum Chargeable Fee Mn Million MoHUA Ministry of Housing and Urban Affairs MoS Mean Opinion Score NBC National Building Code NDCP National Digital Communication Policy PM Property Manager PON Passive Optical Network QoE Quality of Experience QoS Quality of Service RF Radio Frequency RRU Remote Radio Unit RSRP Reference Signal Received Power SON Self-Optimizing Networks TEC Telecom Engineering Center TRAI Telecom Regulatory Authority of India TSP Telecom Service Provider UPS Uninterrupted Power Supply URIN Unique Request Identification Number VoLTE Voice over Long-Term Evolution VoNR Voice over New Radio VR Virtual Reality WFA Work From Anywhere WPA Wi-Fi Protected Access 731. Introduction 1.1. Overview Internet access serves as a critical enabler, connecting individuals and businesses to governments, markets, and a wide range of economic and social opportunities. Digital services, including e-payments, e-commerce, and e-identification, are revolutionizing business models across sectors such as financial services, healthcare, and education, while also transforming the delivery and consumption of goods throughout the broader economy. Emerging technologies like Internet of Things (IoT) and Artificial Intelligence (AI) have the potential to further accelerate the growth of the digital economy. In emerging markets, digital connectivity has been a significant driver of development over the past two decades, fostering economic growth, job creation, and poverty reduction. By expanding markets, improving efficiency in both business and government operations, and driving innovation in traditional sectors, digital technologies are unlocking new opportunities for inclusive development. However, the benefits of digital connectivity cannot be fully realized without universal access to the Internet. Significant progress has been made over the past two decades to increase the reach of telecommunication networks, with 95 percent of the world population covered by a mobile broadband network1. 1.2. Importance of Digital Connectivity The development of resilient, world-class infrastructure—physical, social, financial, and digital—forms a cornerstone of India’s strategy to achieve the vision of Viksit Bharat @ 2047. Among these, digital infrastructure has emerged as a critical necessity, often rivaling traditional infrastructure components such as power, water, and transportation. The COVID- 19 pandemic not only reshaped the global order but also accelerated the expansion of digital infrastructure worldwide. Comprising the physical resources and systems required to process and utilize data effectively; digital infrastructure has become essential to societal functioning and quality of life. As nations aim to make their digital systems more resilient, agile, and forward-looking, India, with its vast population and technological potential, is well- positioned to assume a leadership role in shaping the future global digital landscape. The rapid advancement of technologies such as 4G and 5G, coupled with enabling devices and software applications, has profoundly transformed both personal and professional lives while reshaping governance and business models globally. Today, individuals across all age groups increasingly rely on smart devices for activities such as studying, working, and entertainment. The availability of online services, including banking, e-commerce, citizen- centric solutions, and infotainment options like gaming and social networking, hinges on robust digital connectivity. In the modern era, it is almost unimaginable to function without access to these services, emphasizing the critical need for reliable and high-quality digital connectivity. 1 https://www.itu.int/itu-d/reports/statistics/2023/10/10/ff23-mobile-network-coverage/ 74India’s digital transformation holds immense promise, with nearly ~975 Mn internet users as of 31st May 20252 and a growing ecosystem of indigenous digital services, platforms, and applications. This digital transformation could unlock significant opportunities for businesses, startups, and innovators to invest in emerging technologies like AI, blockchain, and drones tailored to India’s unique needs. However, the rapid adoption of frontier technologies has placed tremendous pressure on existing digital infrastructure. To harness the full potential of initiatives such as Smart Cities and Smart Health, focus on augmenting and modernizing digital infrastructure is essential to sustain this momentum and enable the seamless integration of advanced technologies into its digital infrastructure. 1.3. Background and Purpose The purpose of the rating framework is to establish a standardized framework to assess the availability of digital connectivity infrastructure in different categories of properties and to encourage the stakeholders to improve the telecom network quality of service in properties. The aim is to improve consumer experience, ensure seamless digital connectivity, and promote stakeholder collaboration, making Digital Connectivity Infrastructure (DCI) an integral part of property development. The quality of telecommunication services inside the properties is an integral part of protection of consumer interest. The framework also recognizes the importance of enabling visibility of planned digital connectivity at the design and construction stages of properties, while ensuring that final ratings continue to be awarded based on actual on-ground assessment. To provide legal and regulatory trigger for addressing the issue of accessibility and quality of digital connectivity inside properties, the Telecom Regulatory Authority of India has submitted recommendations to the Government on “Recommendations on Rating of Buildings or Areas for Digital Connectivity” dated 20th February 2023 and regulation on “Rating of Properties for Digital Connectivity,2024” dated 25th October 2024. The recommendations and regulations are aimed at creating an ecosystem for co-creations of Digital Connectivity Infrastructure (DCI) as a part of any development activity, be it a Building or an Area The key objectives of regulation on “Rating of Properties for Digital Connectivity,2024”, hereunder referred as the regulation, includes: a. To improve consumer experience by ensuring seamless connectivity inside properties b. To standardize and promote high-quality digital connectivity in residential, commercial, and public properties c. To provide a standardized rating system to evaluate properties for their digital infrastructure and service readiness d. To provide prospective tenants, owners, and businesses with transparent measure of quality of property’s digital connectivity 2 https://www.trai.gov.in/sites/default/files/2025-06/PR_No.51of2025_0.pdf 75e. To encourage coordination between property managers, Service Providers, DCIPs to implement connectivity standards. The regulation is applicable for: i. Property managers who intend to get their property, of minimum specified size, rated for digital connectivity, either voluntarily or under the provisions of applicable laws, rules or regulations ii. Digital connectivity rating agencies (DCRA), who may evaluate and award ratings for property under these regulations; and iii. Service providers, who may enter an arrangement with the property manager for development or access of digital connectivity or digital connectivity infrastructure. 1.4. Digital Connectivity Rating Framework The regulation provides a standardized method to evaluate digital connectivity inside properties. The ratings, provided under the rating framework under the regulation, will enable stakeholders to make informed choices while promoting the development of robust digital infrastructure. The key aspects of rating framework include: i. Standardized Process The framework establishes a uniform methodology to assess the digital connectivity of properties and areas across various categories, ensuring comparability and reliability. Properties shall be evaluated based on defined parameters in the regulation such as fiber readiness, mobile network availability, in-building solutions, and Wi-Fi infrastructure. Different property types (commercial, residential, industrial, public spaces, hospitals, government offices, transport corridors and many more) may have tailored benchmarks to ensure relevant and fair assessments. The standardized process also provides for assessment of digital connectivity at different stages of property development, as specified in the regulations. ii. Consistent Quality and Coverage Integrating Digital Connectivity Infrastructure (DCI) at an early stage in property development ensures that digital services are of high quality, reducing connectivity gaps and enhancing user experience. The framework promotes the inclusion of diverse connectivity options, such as fiber optic networks, Wi-Fi, cellular connectivity, and satellite broadband, to enhance resilience. Properties will be assessed based on their capability to provide seamless indoor and outdoor network coverage, including provisions for small cells, DAS (Distributed Antenna Systems) and Wi-Fi network. iii. Consumer Empowerment 76A structured rating system enables consumers and stakeholders to make informed decisions based on digital connectivity performance, driving competitive improvements. a. Informed decision-making: Prospective tenants and buyers can compare properties based on their connectivity rating, ensuring they choose locations with the best digital infrastructure. b. Market differentiation: Property managers and consumers are incentivized to enhance their digital infrastructure to achieve higher ratings, improving property value and marketability. c. Future readiness: Encourages property managers to adopt emerging technologies to future-proof their properties. 1.5. Objectives of the Rating Manual The Rating Manual serves as a structured framework designed to ensure a fair, transparent, and standardized approach to assessing digital connectivity under the provisions of the regulation. 1.6. Scope of the Rating Manual The Rating Manual outlines the detailed methodology to be followed by the stakeholders for assessment of digital connectivity in different categories of properties as per the assessment criteria provided in the "Rating of Properties for Digital Connectivity Regulations, 2024". This document provides a comprehensive guide for all stakeholders involved in implementation and assessment of digital connectivity in properties and areas, including Digital Connectivity Rating Agency (DCRA), Property Manager (PM), and Service Providers. Key aspects of the manual include a detailed description of the overall rating process for digital connectivity. This process encompasses the registration procedures for DCRAs and property managers. It also specifies the evaluation methodology tailored for distinct property classifications provided in the regulation i.e. Category A properties and Category B properties. The manual also elaborates on the processes for the award and renewal of ratings. Additionally, it sets forth provisions for a reporting and feedback mechanism, empowering stakeholders to provide input for maintaining and improving the rating framework. Processes for dispute resolution are also detailed, offering structured processes to address and resolve conflicts among stakeholders effectively. Recognizing the dynamic nature of digital connectivity needs, the manual provides a protocol for the periodic review and updates of the rating manual. This ensures that the manual remains relevant in addressing technological advancements, changing user expectations, and emerging challenges. The manual also includes a chapter dedicated to guidelines and best practices to be adhered to by property managers and DCRAs, fostering consistency and quality in the implementation of digital connectivity standards. 77This rating manual provides processes and methodology for assessment of digital connectivity under the "Rating of Properties for Digital Connectivity Regulations, 2024". In case of any discrepancy or interpretation, the provision of the regulations shall prevail. 782. Role of Stakeholders The following sections provide an overview of roles of key stakeholders within the ecosystem including the digital connectivity rating agency, property manager, service provider, and digital connectivity infrastructure provider. 2.1. Digital Connectivity Rating Agency (DCRA) DCRAs play a critical role in evaluating and certifying the quality, reliability, and readiness of digital connectivity in the properties. The responsibilities of DCRA, as per the regulations, include: i. Evaluation of property for digital connectivity: Conduct thorough assessments of the digital connectivity in properties including fiber-optic availability, mobile network coverage, Wi-Fi accessibility, and broadband reliability and use established criteria to evaluate the digital connectivity. ii. Issuance of ratings: Assign objective and transparent ratings based on the evaluation results, providing property managers and stakeholders with a clear indication of connectivity infrastructure and service performance. Generate official rating certificates that property managers can use to demonstrate their digital connectivity standards to tenants, investors, and businesses. DCRA ensures that ratings reflect real-world digital connectivity experiences, helping end-users make informed decisions about properties based on their digital connectivity requirements and available performance. iii. Feedback and recommendations: Provide constructive feedback to property managers on areas for improvement in their digital connectivity infrastructure or services and indicate best practices and enhancements to help property managers achieve higher ratings. iv. Collaboration with stakeholders: Work closely with property managers, service providers and infrastructure providers to gather necessary data for evaluations and maintain communication with TRAI to ensure compliance with regulatory standards. v. Continuous improvement: Stay updated on technological advancements and regulatory changes to refine evaluation criteria and participate in training and workshops to enhance evaluation methodologies. Participate in training programs, workshops, and knowledge-sharing initiatives to enhance evaluation methodologies and improve accuracy in assessments. vi. Reporting: Maintain comprehensive records of all evaluations conducted, ratings issued, and feedback provided to property managers for different properties. Submit periodic reports and trend analyses to TRAI, highlighting industry-wide connectivity performance, key challenges, and areas needing regulatory attention. 79vii. Compliance with Regulations: All the DCRA activities shall be within the framework of the regulations and directions or orders or guidelines issued from time to time by the Authority. In addition to the above, a DCRA may, on a voluntary basis and upon request by a Property Manager, undertake an Optional Digital Connectivity Audit for internal review and improvement purposes for a property, outside the formal rating process and without award of any Digital Connectivity Rating. 2.2. Property Manager (PM) As defined in the regulations, the “Property Manager” means the person who is either the owner of the property to be rated for digital connectivity or has any legal right to control or manage the property. The Property Manager plays a key role in facilitating digital connectivity assessments, coordinating with relevant authorities, and implementing improvements to enhance user experience and maintain compliance with regulatory standards. Property Managers are responsible for overseeing the management and maintenance of properties, including ensuring adequate digital connectivity. The responsibilities of Property Manager, under the regulations, inter-alia, include: i. Application for ratings: a. Submit applications for digital connectivity ratings through the rating platform and provide accurate and comprehensive information about the property’s digital connectivity. b. Provide accurate and comprehensive information regarding the property’s existing digital connectivity infrastructure, including network coverage, fiber availability, and telecom service provider details. c. Ensure that all submitted data is up to date and reflects the actual service available on the property. d. For under-construction properties, the Property Manager shall also submit a declaration and supporting design-stage documents, as prescribed by the Authority. ii. Documentation and compliance: a. Prepare and upload the necessary documentation required for the evaluation process and ensure ongoing compliance with standards set by DCRAs and TRAI. b. Keep track of changes in compliance requirements and implement necessary updates to avoid penalties or service disruptions. iii. Maintenance of digital connectivity infrastructure: 80a. Regularly inspect and maintain the digital connectivity infrastructure to ensure optimal performance and address any connectivity issues promptly to maintain service quality. b. Address connectivity issues proactively by working with telecom service providers and technical support teams. c. Ensure proper maintenance and upgrades of network equipment to optimize performance and provide a seamless digital experience for occupants and tenants. iv. Collaboration with DCRAs: a. Facilitate the evaluation and rating process by providing Digital Connectivity Rating Agencies (DCRAs) with necessary access to the property. b. Work closely with evaluators to share technical data, network reports, and other relevant details needed for the rating assessment. c. Implement recommendations and best practices suggested by DCRAs to enhance the property's digital connectivity rating. v. Customer communication and tenant engagement: a. Act as the primary point of contact for tenants and occupants regarding digital connectivity services within the property. b. Address concerns or complaints related to network performance and ensure that users are informed about available connectivity solutions and upgrades. Educate tenants on digital connectivity features available in the property and promote initiatives aimed at improving network access and reliability. A Property Manager may, at its discretion, engage a registered Digital Connectivity Rating Agency (DCRA) for an Optional Digital Connectivity Audit of the property for the purpose of identifying gaps and undertaking improvements in Digital Connectivity Infrastructure, without applying for a Digital Connectivity Rating under the Regulations. 2.3. Service Providers The Regulation “Rating of Properties for Digital Connectivity Regulations, 2024" defines Service Providers as “Service Providers means any service provider licensed under section 4 of the Indian Telegraph Act, 1885 or granted authorization under the Telecommunications Act, 2023, to provide telecommunication service”. Service Providers are responsible for delivering a wide range of telecommunications and digital services, including mobile and fixed-line communication, internet access, Wi-Fi, and broadband services. They serve as the backbone of digital connectivity, ensuring seamless and reliable communication for end-users. Their role is critical in maintaining and improving the overall quality of digital services, directly impacting the user experience and the effectiveness of digital infrastructure. The Service Providers are encouraged to collaborate with the property managers and DCIPs for extending and maintenance of digital connectivity in the properties. 812.4. Digital Connectivity Infrastructure Providers (DCIPs)/Infrastructure Providers Category 1 (IP-1s) DCIPs/IP-1s are entities that develop and maintain the digital infrastructure as per their authorization. This includes network equipment, cabling, and other technological frameworks. DCIPs/IP-1s are key enablers in the telecommunication and digital ecosystem for developing, deploying, and maintaining the physical and digital infrastructure that supports seamless digital connectivity services. Their role is vital in ensuring high-speed, reliable, and future- ready network infrastructure that caters to the growing demands of consumers, businesses, and service providers. 2.5. Consumers/ End Users The consumer or end-user is the primary stakeholder in the broader ecosystem for assessing and rating digital connectivity in properties or specific geographical areas. Their role is pivotal, as the quality and reliability of connectivity directly impact their daily digital interactions, productivity, and overall satisfaction. The fundamental objective of implementing a rating system is to enhance the quality of service and thereby experience (QoE) for consumers by identifying gaps in connectivity and encouraging improvements in digital infrastructure. To achieve this, user feedback and real- world end-user experiences must be integral components of the rating framework, ensuring that assessments reflect actual usability. The quality of user experience can be measured objectively through various technical key performance indicators (KPIs). These include parameters such as network latency, download and upload speeds, signal strength, coverage consistency, etc. These metrics collectively define the Quality of Experience (QoE) from a technical standpoint and provide quantifiable data to assess digital connectivity standards. On the other hand, subjective evaluation of QoE involves gathering consumer perceptions through structured methods such as end-user surveys, real-time feedback mechanisms, and digital reporting platforms. This qualitative input helps capture aspects of user experience that may not be fully reflected in technical measurements, such as service reliability, ease of connectivity, and user satisfaction with network performance. By combining both objective technical assessments and subjective user feedback, the rating framework can provide a holistic evaluation of digital connectivity in properties and areas, ultimately driving improvements that align with consumer expectations and technological advancements. 82833. Registration Process and Rating Lifecycle The rating lifecycle begins with the registration of the Digital Connectivity Rating Agency (DCRA) and property managers, ensuring adherence to established terms and conditions. Following this, properties are mapped to the categories provided in the regulations for the assessment process. The assessment phase involves a comprehensive review of the digital connectivity infrastructure and services in the properties against set benchmarks, verifying compliance with regulatory and operational standards. Only after completing the evaluation steps, the final rating is awarded providing a transparent and standardized measure of digital connectivity. 3.1. Eligibility Criteria of Digital Connectivity Rating Agency (DCRA) Registration An entity shall be eligible for registration as a Digital Connectivity Rating Agency (DCRA) under regulation if it meets the criteria outlined in (Section III – "Registration of Digital Connectivity Rating Agency" of the Regulation on Rating of Properties for Digital Connectivity). The eligible entities may apply for registration as DCRA as per the guidelines issued by the Authority from time to time. 3.2. Registration Process of DCRA The registration process for Digital Connectivity Rating Agencies (DCRA) is outlined under Section III – "Registration of Digital Connectivity Rating Agency" in the Regulation on Rating of Properties for Digital Connectivity,2024 as amended from time to time. The process ensures that only eligible and competent entities can participate in property rating activities. The registration process, as provided in the regulations, is summarized below: i. Any entity fulfilling the eligibility criteria under regulation and intending to commence activity as DCRA under the regulations, shall make an application to the Authority for grant of registration on the rating platform in the manner and format, and upon payment of such fee, as may be specified by the Authority ii. An application for registration, which is not complete in all respects or does not conform to the eligibility criteria specified under regulation or the instructions specified by the Authority from time to time, shall be rejected: Provided that before rejecting any such application, the applicant shall be given an opportunity to rectify the deficiency, if any, within thirty days from the date of receipt of communication from the Authority; 84Provided further that the Authority may, for sufficient reasons, extend the time for rectification of the deficiency by such time as it may be considered appropriate, but such extended time shall not exceed thirty days. iii. The Authority may, if it so desires, ask the applicant to appear before it, in person, in connection with the grant of registration. 3.2.1 Grant of Registration and Listing on Rating Platform The registration and listing process of DCRA on the rating platform is provided in regulation (6) as summarized below: i. Eligible applicants meeting the eligibility criteria under regulation will be granted registration on the rating platform for a period of five years. However, the registration granted under sub-regulation shall be subject to payment of such fees and such terms and conditions, as may be specified by the Authority from time to time, by order or direction. ii. The registration granted under sub-regulations shall be valid for the specified period unless it is suspended or cancelled by the Authority as per provisions of these regulations, or upon approval of the request of DCRA for withdrawal of its registration by the Authority. iii. Such registration shall not confer any right upon the DCRA for assignment of work for rating of property. iv. The Authority may, upon the request of DCRA and on being satisfied with its performance, subject to the DCRA meeting the eligibility criteria, renew the registration of DCRA for another five years. v. However, in case of non-renewal of its registration by the Authority, DCRA shall continue to discharge its obligations under the regulations for the remaining validity period of its registration. vi. If the applicant or DCRA submits information which is found to be false or misleading at any stage, either prior to the registration or during the validity of the registration, the Authority shall, without prejudice to its rights under any law, Act or regulations, reject the application for registration or cancel or suspend the registration of DCRA. However, no order for cancellation or suspension of registration shall be made by the Authority unless DCRA has been given a reasonable opportunity of representing against such cancellation or suspension by the Authority. 853.2.2 Conditions of Registration for DCRA The registration of DCRA shall be subject to the conditions prescribed under (Section III – "Registration of Digital Connectivity Rating Agency" of the Regulation on Rating of Properties for Digital Connectivity). 3.3. General Obligations for DCRA DCRA is required to follow a set of terms and conditions prescribed under Section IV - “General Obligations of DCRA” of “Regulation on Rating of Properties for Digital Connectivity”. These terms ensure transparency, accountability, and compliance in the rating process and cover the following aspects: i. Code of Conduct. ii. Disclosure of fees and other terms and conditions to the property manager. iii. Evaluation and award of ratings. iv. Monitoring of ratings. v. Retention of records and audit of DCRA. 3.4. Registration of Property Manager The registration of a Property Manager on the rating platform is an important step in ensuring that only eligible and authorized individuals or entities can apply for property ratings related to digital connectivity. This process is governed by the regulation under Section V – General Obligations of Property Manager. The process for registration is summarized below: i. Any property manager, who intends to apply for a rating of their property for digital connectivity under these regulations, shall register himself on the rating platform, in such manner and format and upon payment of such fees, as may be specified by the Authority. ii. No property manager, who is not registered on the rating platform, shall be eligible to apply for the rating of property being used, controlled, or managed by him, in accordance with the provisions of these regulations. iii. If the property manager submits any false or misleading information, undertaking, declaration or documents under this regulation, it shall amount to the contravention of the provisions of the regulations and the authority may take action as per applicable laws, Act or regulations. iv. The fees for rating of property shall be mutually decided by DCRA and the property manager as provided under regulation. 3.5. General Obligations for Property Manager The general obligations of a Property Manager are provided in Section V– General Obligations of Property Manager. These obligations broadly cover the following aspects: i. Facilitation and co-operation during rating process and inspection. ii. Compliance of terms and conditions of rating certificate. 86iii. Compliance to approved DCI design. iv. Repair and maintenance of DCI. v. Renewal of ratings. vi. No exclusive arrangement with the service providers. vii. Fair use of ratings. viii. Change of property manager or ownership and continuity of DCI. 3.6. Classification of Properties for Rating The classification of properties for the purpose of rating is one of the key aspects of the regulations. It provides a structured framework to assess and categorize properties based on their digital connectivity and ensure a standardized rating system for different types of properties. Below is the detailed classification of properties as provided in Section II of the regulation: Category S. No. Classification Type of Property or Group Apartments, independent houses, gated 1. Residential A communities or societies, etc. All properties of the Central Government, the Government 2. A State Government, Courts, Public Sector Properties Undertakings, Local Bodies, Heritage Sites, etc. Commercial office complex, shopping malls, Commercial 3. A industrial estates, SEZs, convention centres, Establishments Hospitals, Hotels, Educational Institutions, etc. Other private or Airport, Bus Station, Railway Station, multi- 4. B public areas modal logistic parks, etc. Stadiums or Sport Arenas or Stadiums or permanent spaces of gathering 5. spaces of B with seating capacity of more than 5000 frequent persons gathering Transport Expressways, Highways, Railways routes, 6. B corridors Metro corridors etc. Table 3.1: Classification of Properties for Rating of digital connectivity 873.7. Rating Process for Constructed Properties The rating process for digital connectivity in properties follows a structured, multi-stage evaluation approach to ensure transparency, consistency, and reliability in assessing a property’s digital capabilities. This framework is designed to evaluate service quality, infrastructure readiness, and user experience, ultimately assigning a rating that reflects the property’s ability to support digital connectivity efficiently. The following steps outline the rating lifecycle and role of DCRA and Property Manager: Figure 3.1: High Level Rating Workflow for Constructed Properties i. Registration by DCRA and Property Managers: As already outlined in Section 3.2 and Section 3.4 of this manual, the interested DCRA and Property Managers need to register on the online rating platform. A one-time and non- refundable registration fee, as prescribed by the Authority, must be paid by the property manager at the time of registration. The registration enables Property Managers to apply for a rating assessment of their properties. The property manager may also apply for the rating of under construction properties to enable assessment and guidance by DCRA on implementation of DCI in line with the provision. However, the rating certificate shall be issued after provisioning DCI as per the requirement of the regulation for rating criteria. ii. Application for Rating of Properties: a. Property Managers seeking a new rating or renewal of an existing rating for the property shall submit an online application along with the prescribed supporting documents. b. A document checklist, including for fully constructed and under construction properties, will be available in the Frequently Asked Questions (FAQ) section on the rating platform. c. Once application for rating is submitted by the property manager, the system will generate a Unique Request Identification Number (URIN) for tracking the application status. 88d. The Property Manager can select any of the registered DCRA from the list provided on the rating platform. e. The details of the maximum chargeable fee (MCF), to be charged by different DCRAs, will be available on the rating platform. f. Online application of the Property Manager will be automatically assigned to the Digital Connectivity Rating Agency (DCRA) selected during the submission of application for rating. iii. Due-Diligence Stage I (Document Review and Preliminary Assessment): a. The selected DCRA shall conduct Stage I of due diligence to assess basic requirements for assessing the digital connectivity status of the property based on the submitted documents. b. This stage of assessment must be completed in a time bound manner within 30 days from the date of assignment of the property to the DCRA. c. If additional details or clarifications are required, the DCRA will notify the Property Manager to complete the application through the rating platform. d. The Property Manager should provide relevant inputs to the DCRA within 7 days of the request by the DCRA failing which the delay will be attributed to the property manager and not to the DCRA. e. All the requests and responses for seeking the inputs or clarifications shall be made through the rating platform. f. The DCRA will visit the site, at suitable stage(s) of construction, in case the site is under development or construction to assess whether the DCI is in line with the approved design. The DCRA will provide its inputs to the property manager for construction of DCI aligned with requirements of rating criteria as far as possible. iv. Due-Diligence Stage I (Preliminary evaluation comments and action points): The DCRA shall share their comments with action items, if any, to the Property Manager concerned through the rating platform. The actions points shall be classified broadly in three categories as follows: 89a. Mandatory: These action points will only include the actions required by Property Manager without which the evaluation process cannot proceed to next stage. b. Recommended: These action items will include those points which may affect the rating score and consequently the rating of the property. The Property Manager may choose to ignore these comments and may confirm proceeding for the next stage of evaluation. c. Optional: This category of action items will include suggestive actions to be taken by the Property Manager which does not affect the score and rating of the property. However, such actions may further improve quality of service and consumer experience. v. Corrective action by property manager: a. In response to the action points arising out of ‘Preliminary evaluation’, the Property Manager shall take remedial actions on mandatory points to proceed for second stage of evaluation. b. After all the ‘Mandatory’ action points are complied, the Property Manager can apply for second stage of evaluation i.e., Due-Diligence Stage-II. However, the property managers are encouraged to consider action on recommended and optional inputs from DCRA to get the best possible score for their property. vi. Due-Diligence Stage II: a. The request for initiation of Due Diligence stage-II shall commence upon the request of the property manager after the action has been completed on at least ‘Mandatory’ action points or preferable other recommended and optional points. b. The Due Diligence stage-II will involve the process of onsite verification of digital connectivity and associated infrastructure by the DCRA against the prescribed rating criteria including as provided in supporting documents. c. The detailed methodology for scoring against each criterion and sub-criteria and respective weightage is provided in Chapter 4 for properties of category ‘A’ and Chapter 5 for properties of category ‘B’ of this manual. d. The Due Diligence Stage-II will be completed by the DCRA in a time-bound manner preferable within 60 days of submission of request by the Property Manager for Due Diligence-II evaluation. e. The Due Diligence stage-II for under construction will commence on completion of DCI construction, testing and integration. 90vii. Final Evaluation by DCRA and Award of Rating: a. Final Evaluation by DCRA: I. After the completion of Due Diligence stage - II, the DCRA shall consolidate all the relevant details and prepare a comprehensive assessment report. The assessment report shall cover the list of all documents collected; the summary criteria and sub-criteria wise comments, documents, score awarded, and list of test/evidence collected during the assessment. II. The objective of each sub-criteria, methodology of assessment and scoring criteria against each criterion and sub-criteria are provided in Chapter 4 for properties of category ‘A’ and Chapter 5 for properties of category ‘B’. III. In the end, the assessment report will provide the score card for the property against each criteria and sub-criteria. IV. A copy of assessment report with URIN and property details shall be uploaded against respective property. The assessment report will be digitally signed by the authorized representative of the DCRA. This report will also be visible to the property manager concerned. V. The DCRA shall also update the score against each criterion and sub-criteria on rating platform to generate the rating certificate. b. Award of Rating: I. After the rating score is updated in the rating platform, the DCRA shall generate a rating certificate and sign it digitally. II. The Property Manager will be able to download the rating certificate through their registered account on the rating platform against respective property till its validity. c. Once the rating certificate is issued by DCRA, it will be available for the public to view or verify the rating certificates either through unique certificate number or QR code available on the certificate or other search and filter criteria as may be provided on the rating platform. 3.8. Rating Process for Properties Under Construction The rating process for digital connectivity in properties under construction follows a structured, multi-stage evaluation approach to ensure transparency, consistency, and reliability in assessment, while preserving the integrity of final rating outcomes. The 91framework enables design-stage assessment of Digital Connectivity Infrastructure (DCI) readiness during the construction phase and provides for final evaluation based on on- ground verification after completion of construction. This framework is designed to evaluate service quality, infrastructure readiness, and user experience, ultimately assigning a rating that reflects the property’s ability to support digital connectivity efficiently. The following steps outline the rating lifecycle and role of DCRA and Property Manager: Figure 3.2: High Level Rating Workflow for Properties Under Construction i. Registration by DCRA and Property Managers: As already outlined in Section 3.2 and Section 3.4 of this manual, the interested DCRA and Property Managers need to register on the online rating platform. A one-time and non- refundable registration fee, as prescribed by the Authority, must be paid by the property manager at the time of registration. The registration enables Property Managers to apply for a rating assessment of their properties. The property manager may also apply for the rating of under construction properties to enable assessment and guidance by DCRA on implementation of DCI in line with the provision. However, the rating certificate shall be issued after provisioning DCI as per the requirement of the regulation for rating criteria. ii. Application for Rating of Properties: a. Property Managers seeking rating for the property under construction shall submit an online application in accordance with regulations, once all components of Digital Connectivity Infrastructure (DCI) (covering relevant criteria and sub-criteria as per regulations 24 and 25) have been planned and approved as part of the building plan and implementation design is ready. b. A document checklist, including for fully constructed and under construction properties, will be available in the Frequently Asked Questions (FAQ) section on the rating platform. c. In addition to the standard requirements, the Property Manager shall submit a declaration specific to under-construction properties, in format specified by the Authority. The declaration shall include the following: 92I. the target star rating that the property intends to achieve. II. a rating criterion-wise and sub-criterion-wise plan, including: (a) the proposed measures and design provisions to achieve the declared target rating; (b) the target score proposed against each applicable sub-criterion; and (c) explanatory remarks mapping the proposed measures to approved design documents. III. The plan shall be supported by approved design documents and relevant documentary evidence, such as approved building plans for DCI, layouts, infrastructure schematics, and other supporting technical documents related to DCI. IV. The Property Manager shall provide appropriate documentary evidence for each applicable sub-criterion, along with structured responses to specific questions, where prescribed, in order to enable the DCRA to assess the level of digital connectivity provisions at the design stage. Such responses shall clearly explain how the proposed Digital Connectivity Infrastructure complies with the requirements of the relevant criterion and sub-criterion. d. In addition to the declaration and supporting documents specified above, Property Managers of under-construction properties shall submit all information, particulars, and documents as per regulation and rating manual. This shall include details relating to the Property Manager and the property, such as property name, type, category, status, proof of ownership and ownership details, property address and area particulars, building layout plans including areas proposed for assessment, and any other information or documents required for assessment of digital connectivity under the Regulations and the Rating Manual. e. Once application for rating is submitted by the property manager, the system will generate a Unique Request Identification Number (URIN) for tracking the application status. 93f. The Property Manager can select any of the registered DCRA from the list provided on the rating platform. g. The details of the maximum chargeable fee (MCF), to be charged by different DCRAs, will be available on the rating platform. h. Online application of the Property Manager will be automatically assigned to the Digital Connectivity Rating Agency (DCRA) selected during the submission of application for rating. iii. Due Diligence Stage I (DCI Design Review, Assessment and Certification by DCRA): a. For under-construction properties, the DCRA shall review the submitted declaration and documents to verify completeness, consistency, and alignment with the digital connectivity rating framework. b. This stage is limited to building plan and DCI design verification and preliminary evaluation, including site visits, where appropriate, to assess alignment with approved designs. c. During the review of the declaration, design documents, and supporting information submitted by the Property Manager: I. The concerned Digital Connectivity Rating Agency (DCRA) shall assess the extent to which the proposed design-stage provisions in the property align with the applicable rating criteria and sub-criteria; II. In respect of those criteria and sub-criteria which involve parameters (such as network speed, coverage, no. of service providers etc.) that cannot be physically verified during the under-construction stage, the assessment shall be based on the structured responses provided in this declaration and the supporting documentary evidence submitted by the Property Manager. Such assessment shall be indicative in nature and subject to verification during Due Diligence Stage–II upon completion of construction and commissioning of Digital Connectivity Infrastructure. III. Based on such assessment, the DCRA shall determine the appropriate design-stage star level corresponding to the planned Digital Connectivity Infrastructure; and 94IV. The property shall be listed on the rating platform with the design-stage star level as assessed by the DCRA, along with an indication that the rating is based on design-stage evaluation. V. Accordingly, a certificate indicating “Designed for XX Stars”, as assessed by the DCRA, shall be issued to property manager VI. The “Designed for XX Stars” certificate will be indicative in nature, reflecting design-stage preparedness only, and shall not be treated as a final or provisional Digital Connectivity Rating. VII. This step must be completed by DCRA within a reasonable period iv. Construction Phase Monitoring by DCRA: a. As the deployment of Digital Connectivity Infrastructure progresses during construction, the concerned DCRA, at appropriate stages of construction, will monitor the development of DCI as per submitted design for obtaining rating for design stage and may also suggest corrective and improvement action points, if required, to Property Manager. v. Intimation of completion of DCI by Property Manager and Confirmation by DCRA: a. Upon completion of construction and implementation as per DCI design, testing, and integration of Digital Connectivity Infrastructure, the Property Manager shall intimate the concerned DCRA through the rating platform. b. Based on such intimation, the DCRA shall verify whether the DCI has been implemented in accordance with the approved design-stage submissions and shall record its confirmation on the rating platform, clearly indicating any deviations, if observed, from the approved design. vi. Due-Diligence Stage II: a. Upon completion of construction, testing, and integration of Digital Connectivity Infrastructure, and after confirmation by the concerned DCRA as recorded on the rating platform, the Property Manager may submit a request for initiation of Due Diligence Stage II through the rating platform. Due Diligence Stage II shall be initiated only upon such request by the Property Manager. b. The Due Diligence stage-II will involve the process of onsite verification of digital connectivity and associated infrastructure by the DCRA against the prescribed rating criteria including as provided in supporting documents. 95c. The detailed methodology for scoring against each criterion and sub-criteria and respective weightage is provided in Chapter 4 for properties of category ‘A’ and Chapter 5 for properties of category ‘B’ of this manual. d. The Due Diligence Stage-II will be completed by the DCRA in a time-bound manner preferable within 60 days of submission of request by the Property Manager for Due Diligence-II evaluation. vii. Final Evaluation by DCRA and Award of Rating: a. Final Evaluation by DCRA: I. After the completion of Due Diligence stage - II, the DCRA shall consolidate all the relevant details and prepare a comprehensive assessment report. The assessment report shall cover the list of all documents collected; the summary criteria and sub-criteria wise comments, documents, score awarded, and list of test/evidence collected during the assessment. II. The objective of each sub-criteria, methodology of assessment and scoring criteria against each criterion and sub-criteria are provided in Chapter 4 for properties of category ‘A’ and Chapter 5 for properties of category ‘B’. III. In the end, the assessment report will provide the score card for the property against each criteria and sub-criteria. IV. A copy of assessment report with URIN and property details shall be uploaded against respective property. The assessment report will be digitally signed by the authorized representative of the DCRA. This report will also be visible to the property manager concerned. V. The DCRA shall also update the score against each criterion and sub-criteria on rating platform to generate the rating certificate. b. Award of Rating: I. After the rating score is updated in the rating platform, the DCRA shall generate a rating certificate and sign it digitally. II. The Property Manager will be able to download the rating certificate through their registered account on the rating platform against respective property till its validity. c. Once the rating certificate is issued by DCRA, it will be available for the public to view or verify the rating certificates either through unique certificate number or 96QR code available on the certificate or other search and filter criteria as may be provided on the rating platform. 3.9. Optional Digital Connectivity Audit There may be scenarios where a Property Manager may wish to review the level of Digital Connectivity Infrastructure (DCI) in a property for purpose of identifying gaps and undertaking improvements, without applying for a Digital Connectivity Rating. Additionally, once a rating is awarded, it becomes publicly visible, and therefore some Property Managers prefer to first identify gaps and undertake improvements before opting for a formal rating assessment. In such situations, Property Managers may find value in obtaining an audit of the existing digital connectivity infrastructure against the criteria and sub-criteria prescribed in the Rating Manual, primarily for understanding the present status and areas requiring improvement. In such cases, Property Manager may, on a voluntary basis, engage a registered Digital Connectivity Rating Agency (DCRA) to undertake an audit of the property’s digital connectivity based on the criteria and sub-criteria specified in the Regulation and this Rating Manual. For the limited purpose of facilitating initiation of such audit and enabling transparency in timelines, a simple electronic form may be made available on the Rating Platform. The form shall capture basic details of the Property Manager and the property, along with selection of a registered DCRA. Upon submission of such request by the Property Manager, one or more DCRA(s), as selected by Property Manager, shall be notified through the platform. Thereafter, the Property Manager and the selected DCRA may mutually agree on the scope of audit, timelines for completion, and fee structure. Once mutual agreement is reached, the DCRA shall update its acceptance of the audit request on the platform along with the agreed date of completion of the audit. The DCRA shall update the status of such audit on the platform upon completion. The role of the platform shall be limited to facilitation of initiation and status tracking only. The outcome of an Optional Digital Connectivity Audit may include a report indicating the present status of Digital Connectivity, identification of gaps against the applicable criteria and sub-criteria as per Rating Manual, and actionable recommendations for improvement. 97Any indicative score or indicative star rating level, if provided, shall be non-binding and for internal reference only. The digital connectivity audit report prepared by the DCRA shall be shared directly with the Property Manager. Such optional audit shall not create any right, expectation, or entitlement with respect to award of a Digital Connectivity Rating. Participation in an Optional Digital Connectivity Audit shall not be a prerequisite for applying for a Digital Connectivity Rating, nor shall it have any bearing on the outcome of a rating assessment undertaken under the Regulation. High-level workflow for Optional Digital Connectivity Audit is as: Figure 3.3: High Level Workflow for Optional Digital Connectivity Audit i. Submission of Audit Request: The Property Manager submits a Optional Digital Connectivity Audit request through a simple electronic form on the rating platform capturing basic property manager and property details along with selection of DCRA. ii. Notification to DCRA(s) and submission of proposals to Property Manager: The shortlisted DCRA(s) receives intimation of the audit request through the platform. The concerned DCRA(s) will do the due diligence and submit their proposals directly to Property Manager. DCRA may also request for on-site visit if required. iii. Mutual Agreement: The Property Manager and the selected DCRA mutually agree on scope of audit, timelines, and fee. Property Manager shall update the selected DCRA on the platform. iv. Acceptance Update: The DCRA updates acceptance of the audit request along with agreed date of completion. 98v. Conduct of Audit: The DCRA undertakes assessment of Digital Connectivity against applicable criteria and sub-criteria, including on-site assessment, as per this rating manual and prepare audit report. vi. Report Sharing: The report is shared directly between the DCRA and the Property Manager. vii. Status Update: The DCRA updates the status of audit as ‘completed’ on the platform for monitoring purposes. *** 994. Assessment Methodology for Category ‘A’ Properties The regulation 24 under Section VII - “Rating criteria and process for evaluation of digital connectivity and award of ratings” of the Regulation provides criteria, weightage, and high- level sub-criteria against each main criterion for category ‘A’ properties as indicated in column [a], [b], and [c] respectively in Table 4.1. To enable uniform and objective assessment against each sub-criteria, the sub-criteria weightage shall be as provided in column [d]. The sub- criteria weightage has been arrived factoring their relative importance for assessment of digital connectivity and associated infrastructure. Sub S. No. Criteria Criteria Weightage Sub-Criteria Criteria (as per No. Weightage regulation) [a] [b] [c] [d] Compliance to applicable 4.1.1 Approved 2.5 Model DCI design Building Bye Laws (MBBL) 4.1 1 5 and National 4.1.2 DCI Building Code implementation 2.5 (NBC) for as per approved digital DCI design connectivity 4.2.1 Provision for expansion of Provision in telecom rooms 2 civil and cable infrastructure, pathways over and 4.2.2 Provision for above MBBL 4.2 2 5 expansion of and NBC mobile and 2 requirements, wireline for ensuring connectivity robust digital 4.2.3 Ease of connectivity access of DCI 1 installed for repair or maintenance 100Sub S. No. Criteria Criteria Weightage Sub-Criteria Criteria (as per No. Weightage regulation) [a] [b] [c] [d] 4.3.1 Redundancy 1 Provision in of power source power infrastructure, 4.3.2 UPS power 2 over and backup for DCI above MBBL 4.3 3 5 4.3.3 Power or NBC continuity 1 requirements, monitoring for ensuring reliable digital 4.3.4 Building connectivity Management 1 System 4.4.1 Availability of alternate entry paths for digital 3 connectivity infrastructure Digital 4.4.2 Non- Connectivity flooding measures 4.4 10 3 4 Infrastructure for DCI Resilience installation 4.4.3 Implementation of redundancy in 4 power source and DCI paths 4.5.1 Availability of the latest generation of 4 Future mobile Readiness of connectivity 4.5 5 Digital 10 4.5.2 Support for Connectivity 3 future bands Infrastructure 4.5.3 Upgradability of 3 wireline DCI 101Sub S. No. Criteria Criteria Weightage Sub-Criteria Criteria (as per No. Weightage regulation) [a] [b] [c] [d] 4.6.1 Backhaul fiber connectivity 10 (service provider to property) Provision of 4.6.2 Fiber Wired 4.6 6 20 connectivity till 5 Connectivity user premises infrastructure 4.6.3 Fiber connectivity in each room or 5 office or commercial space 4.7.1 Number of wireline Internet Service providers having 7.5 integration with Digital Connectivity Availability of Infrastructure 4.7 7 Service 15 Providers 4.7.2 Number of Mobile Service providers having coverage or 7.5 integration with Digital Connectivity Infrastructure 102Sub S. No. Criteria Criteria Weightage Sub-Criteria Criteria (as per No. Weightage regulation) [a] [b] [c] [d] 4.8.1 Mobile network coverage and performance 6 in public areas of property 4.8.2 Secure public Wi-Fi network coverage 4 and performance in public areas of property 4.8.3 Mobile network coverage Service and performance 5 4.8 8 25 Performance in non-public areas 4.8.4 Secure public Wi-Fi network coverage 5 and performance in non-public areas 4.8.5 Average download speed of different wireline 5 network(s) in respective highest speed plan 4.9.1 User feedback on User 4.9 9 5 digital 5* Experience connectivity experience * In case of new property, where actual end users are yet to use services, the weightage against ‘User Experience’ shall be merged with ‘Service Performance’ and will be distributed equally among each sub-criterion. (Refer Table 4.54) Table 4.1: Weightage for different sub-criteria for category ‘A’ properties 103The Digital Connectivity Rating Agency (DCRA) shall assess the digital connectivity and associated infrastructure as per provisions of the Regulations. The detailed assessment methodology against each sub-criterion is provided in the following sections. The DCRA shall scrupulously follow the assessment methodology and collect the artifacts, evidence or test results as prescribed against respective sub-criteria under each main criterion. The required supporting documents shall be preserved by the DCRA or uploaded to the rating platform as per the requirement of the regulations, guidelines or rating manual issued or amended from time to time. For awarding the score against each sub-criteria, ‘scoring criteria’ tables have been provided in the following sections. A property can be awarded only one out of the given scores in ‘scoring criteria’ table meeting the relevant compliance requirement as prescribed. 4.1. Compliance to Applicable Model Building Bye Laws (MBBL) and National Building Code (NBC) for Digital Connectivity (Weightage – 5) This criterion evaluates whether a property adheres to the relevant provisions of Model Building Bye-Laws (MBBL) and the National Building Code (NBC) of India in terms of digital connectivity infrastructure. Compliance with these provisions ensures that properties are designed and constructed with structured telecom infrastructure, safety standards, and future-readiness for advanced digital services. 4.1.1. Sub-Criteria: Approved Digital Connectivity Infrastructure (DCI) design (Weightage – 2.5) i. Objective: The primary goal of this sub-criterion is to evaluate whether the digital connectivity infrastructure (DCI) for a property has been planned and approved in compliance with the applicable Model Building Bye-Laws (MBBL) and National Building Code (NBC) regulations. Ensuring adherence to these standards is crucial for: a. Establishing a strong foundation for seamless digital connectivity. b. Future-proofing readiness of the property by integrating provisions for advanced communication technologies. c. Enhancing digital accessibility and reliability for residents, businesses, and service providers. ii. Assessment Methodology The assessment of the approved DCI design will be conducted based on document verification, compliance checks, and certification validation. The key evaluation steps are: 104a. Availability of Approved DCI or ICT Infrastructure Design Documents: 1. Confirm whether the property manager has obtained formal approval for the DCI blueprint. 2. Evaluate that the design considers all necessary elements of DCI as per applicable Model Building Bye-laws (MBBL) or NBC. b. Supporting documents: 1. The architectural drawings for digital connectivity or ICT infrastructure 2. The documents should be duly stamped and certified by the competent authority. c. Document Review: 1. Verify whether the submitted design aligns with the relevant sections of MBBL and NBC. 2. Evaluate if the design accommodates evolving digital connectivity needs, such as provisions for horizontal and vertical pathways, entry points, telecom rooms/telecom areas, HVAC (Heat ventilation air conditioning) in telecom room/telecom area etc. as per NBC. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Deviation Record from Type of maintenance S. Item description MBBL or deviations requirement No. NBC (if any) (Upload/ DCRA (Yes/ No) level) Approved DCI design 1. documents by Record and Upload competent authority Design drawings 2. certified by Record competent authority Design compliance 3. with MBBL and NBC Record and Upload standards Table 4.2: Compliance checklist 105iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement 1. 2.5 On compliance to MBBL and NBC. If there is minor deviation in design from MBBL or NBC. Minor deviations shall be those deviations which do not impact future readiness 2. 1.5 and provision of digital connectivity i.e. the requirements under any criteria/sub-criteria listed in section 4.4 & 4.6 of this manual. Note: Refer 11.1 FAQ xiv. for further details Table 4.3: Scoring criteria 4.1.2. Sub-Criteria: DCI implementation as per approved DCI design (Weightage – 2.5) i. Objective: The purpose of this assessment is to ensure that the Digital Connectivity Infrastructure (DCI) at the property site has been implemented in strict accordance with the approved DCI design. This verification is carried out in compliance with the Model Building Bye-Laws (MBBL) and National Building Code (NBC) requirements to ensure standardization, quality, and maintainability of digital infrastructure deployment. ii. Assessment Methodology The assessment process is divided into three key components: Physical Inspection, Supporting Documents, and Documentation Review to ensure a thorough assessment. a. Physical Inspection: 1. During physical verification, the DCRA shall verify the availability of DCI as per the approved design under sub-criteria 4.1.1. 2. The compliance and deviations, if any, shall be specifically recorded with supporting evidence. b. Supporting Documents: 1. Photographs of installed key DCI infrastructure. 2. Site inspection reports for DCI with design vs implementation comparisons. 3. Testing and Commissioning certificates for DCI as applicable. 106c. Documentation Review: 1. Verify the as-build documents and confirm it is as per the approved design. 2. Validate the veracity of as-build DCI implementation with testing and commissioning certificates for different DCI components. 3. Record observations in the onsite visit report. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Deviation Record from Type of maintenance S. Item description MBBL or deviations requirement No. NBC (if any) (Upload/ DCRA (Yes/ No) level) As-build DCI is as per 1. Record and Upload approved design 2. Photographs of DCI Record and Upload Site inspection reports for 3. DCI with design Record and Upload comparisons Testing and 4. Commissioning certificates Record for DCI as applicable Table 4.4: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. On compliance with the approved design in the 1. 2.5 implementation of DCI or ICT infrastructure If there is minor deviation from approved design in implementation of DCI or ICT infrastructure. Minor deviations shall be those deviations which do not impact 2. 1.5 future readiness and provision of digital connectivity i.e. the requirements under any criteria/sub-criteria listed in section 4.4 & 4.6 of this manual. Table 4.5: Scoring criteria 1074.2. Provision in Civil Infrastructure, over and above MBBL and NBC requirements, for Ensuring Robust Digital Connectivity (Weightage – 5) This criterion evaluates the extent to which a property goes beyond the mandatory requirements set by the Model Building Bye-Laws (MBBL) and National Building Code (NBC) to enhance its digital connectivity infrastructure. 4.2.1. Sub-Criteria: Provision for expansion of telecom rooms and cable pathways (Weightage – 2) i. Objective: To assess the civil infrastructure provisions, over and above MBBL or NBC requirements, for supporting DCI maintenance and future upgradation. Such provisions may include the capacity for expanding telecom rooms/telecom areas, cable pathways to support increasing telecom and digital infrastructure needs over time. ii. Assessment Methodology a. Site Inspection: The Digital Connectivity Rating Agency (DCRA) will conduct physical inspections to assess: 1. The availability and scalability of such civil infrastructure beyond the requirement of NBC. 2. Upgradability and maintainability of DCI to support future digital infrastructure needs. Here maintainability shall mean the ease of installation, repair, and replacement of digital connectivity infrastructure by the property manager or the service provider, as applicable. b. Supporting documents: The DCRA will review building layout plans to verify: 1. The allocation of space for telecom rooms/telecom areas, and cable pathways. 2. Whether these provisions exceed the standard requirements of NBC or MBBL. c. Documentation Review: 1. Validate the building layout plans and mark the specific civil infrastructure considered as being provisioned beyond requirements of NBC or MBBL. 2. Prepare or review the assessment report (if already available with property manager) on upgradability and maintainability of the civil infrastructure to support future digital infrastructure needs. 108iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Building layout plans for DCI or ICT infrastructure 1. duly marked and signed by Record and Upload DCRA and property manager Expansion feasibility reports – DCI or ICT infrastructure 2. Record and Upload pathways and telecom rooms/telecom areas Table 4.6: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If telecom rooms/telecom areas, horizontal and vertical 1. 2 pathways are expandable to accommodate ≥ 50% expansion with respect to existing capacity. If telecom rooms/telecom areas, horizontal and vertical 2. 1.5 pathways are expandable to accommodate ≥ 30% and < 50% expansion with respect to existing capacity. If telecom rooms/telecom areas, horizontal and vertical 3. 0.5 pathways are expandable to accommodate up to 30% expansion with respect to existing capacity. Table 4.7: Scoring criteria 1094.2.2. Sub-Criteria: Provision for expansion of mobile and wireline connectivity (Weightage – 2) i. Objective: To assess the availability of civil infrastructure like DCI space, pathways, and provisions to allow for the expansion of both mobile (e.g., 4G/5G/6G) and wireline connectivity (e.g., fiber-optic cables, Television, camera etc.) inside the property as technology evolves. ii. Assessment Methodology a. Physical Verification of Expansion Conduits: 1. Inspect the telecom room/telecom area, ducts, risers, and pathways to assess if sufficient space is available for future mobile and wireline deployments. 2. Inspect the space earmarked for installation of mobile base station(s), distributed antenna system, Wi-Fi infrastructure, Direct to Home (DTH) system etc. to extend coverage inside the property including lifts and basements. b. Technology Readiness: Evaluate whether the current civil infrastructure design supports emerging technologies such as 5G, Internet of Things (IoT), Machine to Machine Communication (M2M) and high-capacity fiber networks. c. Supporting Documents: 1. Layout diagrams for existing civil infrastructure for DCI. 2. Layout indicating provisions for future expansion. d. Documentation Review: Verify the updated network diagrams and future expansion plans during the physical verification and site inspection. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) Updated network 1. Record and Upload diagrams Future expansion 2. Record and Upload plans Table 4.8: Compliance checklist 110iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. If civil infrastructure or space provision and pathways are available and space is earmarked, in the approved 1. 2 layout, to support installation of Mobile base station(s), Distributed Antenna System (DAS), Wi-Fi, Wireline infrastructure and Direct to Home (DTH) system etc. If space provision and pathways exist for at least Mobile 2. 1.5 base station, DAS, and Wireline infrastructure If space provision and pathways exist for at least Wi-Fi 3. 1 or Wireline infrastructure Table 4.9: Scoring criteria 4.2.3. Sub-Criteria: Ease of access of DCI installed for repair or maintenance (Weightage – 1) i. Objective: Properly planned access areas for DCI are essential to ensure ease of maintenance and repair of digital connectivity infrastructure. This reduces downtime and service interruptions. These sub-criteria intend to evaluate the ease of maintenance of DCI which is supported by the provisioned civil infrastructure. The equipment, cables, pathways, ducts should be easily accessible for smooth repair and maintenance of DCI by respective service providers. ii. Assessment Methodology: a. Physical Accessibility: Conduct on-site assessments to check the physical accessibility of pathways, telecom rooms/telecom areas, cable ducts and equipment points. b. Labeling and Marking Verification: Verify all DCI equipment, pathways, cable ducts etc. are clearly labeled and marked. c. Supporting documents 1. Site photos showing maintenance pathways. 2. As-build documentation. 111iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) Site photos showing 1. maintenance Record and Upload pathways Maintenance 2. Record checklists Table 4.10: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If physical accessibility of pathways, telecom rooms/telecom areas, cable ducts and equipment 1. 1 is provided and labelling of pathways, telecom rooms/telecom areas, cable ducts and equipment is available for DCI. If physical accessibility of pathways, telecom rooms/telecom areas, cable ducts and equipment 2. 0.5 is provided or labelling of pathways, telecom rooms/telecom areas, cable ducts and equipment is available for DCI. Table 4.11: Scoring criteria 1124.3. Provision in Power Infrastructure, over and above MBBL or NBC requirements, for Ensuring Reliable Digital Connectivity (Weightage – 5) This criterion evaluates additional provisions in power infrastructure that go beyond the Model Building Bye-Laws (MBBL) and National Building Code (NBC) to ensure uninterrupted and reliable power supply for digital connectivity. 4.3.1. Sub-Criteria: Redundancy of power source (Weightage – 1) i. Objective: The redundant power sources are essential for reliable operation of digital connectivity. Under this sub-criterion, the availability of redundancy in power sources is assessed to ensure that DCI remain operational even during power failures. This redundancy may include backup generators or alternative power systems. ii. Assessment Methodology: a. Verification of actual peak load and available capacity of redundant power source: 1. Verify the availability of redundant power source for DCI. 2. Verify whether all key DCI and systems are on redundant power source like alternate feeder or separate power generator. b. Power Source Switching Tests: Check the functionality of the automatic switchover mechanism between primary and backup power sources on a sample basis. c. Supporting documents: 1. Power layout diagrams. 2. DCI load switchover test report. d. Documentation Review: Verify the power layout diagrams, load test reports submitted by the property manager. 113iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) 1. Power layout diagrams Record and Upload Load switchover testing 2. Record and Upload reports Table 4.12: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If all digital connectivity services affecting load is 1. 1 supported/ fed by redundant power source Table 4.13: Scoring criteria 4.3.2. Sub-Criteria: UPS power backup for DCI (Weightage – 2) i. Objective: The continuity of power supply is essential for uninterrupted digital connectivity and Uninterrupted Power Supply (UPS) systems play an important role in service availability for any telecom or information and communication technology system. This sub-criterion will assess the availability and robustness of power backup system in case of failure of input sources i.e. commercial power and generator supply. ii. Assessment Methodology: a. UPS backup verification for DCI: 1. Check from the line diagram whether all DCI systems are provided with UPS backup. 2. Verify the DCI system rated load and correspond UPS power capacity provided for DCI from commissioning reports or other authentic documents to calculate the provisioned UPS backup time. 3. Check the availability of UPS system redundancy by way of load sharing among multiple UPS if applicable. 4. Sample test the UPS system’s ability to provide uninterrupted power to the DCI by simulating input power failure. 114b. Supporting documents: 1. Electrical system line diagram for key DCI elements including redundant input sources and UPS system(s). 2. Test reports of UPS power backup time or other supporting document(s) with full DCI load and other load if any. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Yes/ No) (Upload/ DCRA level) Electrical system line diagram 1. including redundant input Record and Upload sources and UPS system(s) Whether all key DCI systems 2. affecting service availability are Record on UPS? Whether UPS system has 3. Record redundancy? UPS switch over successfully 4. Record tested during sample testing? Whether duration of UPS backup 5. matches with available test Record and Upload reports with full DCI load? Table 4.14: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement UPS power backup for important DCI components > 3 1. 2 Hrs. UPS power backup for important DCI components is ≥ 1 2. 1 and ≤ 3 Hrs. Table 4.15: Scoring criteria 1154.3.3. Sub-Criteria: Power continuity monitoring (Weightage – 1) i. Objective: The power supply monitoring system plays an important role in ensuring the power supply continuity to DCI. If the health of power systems like generator or UPS or switch gear systems is not monitored on a continuous basis, it may result in major interruption when input commercial power supply fails. Therefore, this sub- criterion provides special emphasis on the implementation of monitoring system in the property for power services. ii. Assessment Methodology: a. Verification of Monitoring Dashboards: Verify availability of dashboards or interfaces showing real-time power status, health status of UPS, generator(s), alerts, and reports/ alerts in case of power failures. b. Validation of Automated Alerts: Test alert mechanisms for their ability to notify maintenance team of power anomalies in real time. c. Supporting documents: Monitoring system screenshots with alerts generated during testing. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Monitoring system 1. Record and Upload high level diagram Capture monitoring 2. system dashboard Record and Upload screenshot Table 4.16: Compliance checklist 116iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement The dashboard covers end-to-end health status 1. 1 monitoring of all power systems The dashboard covers end-to-end health status 2. 0.5 monitoring of important power systems which may affect DCI availability Table 4.17: Scoring criteria 4.3.4. Sub-Criteria: Building Management System (Weightage – 1) i. Objective: While power monitoring system manages power related installations, building management system (BMS) encompasses monitoring of major building services like fire alarms, access control, Heating, Ventilation Air conditioning (HVAC), power systems etc. These facilities may affect the performance and availability of DCI and digital connectivity services. Thus, availability of BMS in the property enhances the DCI service availability and continuity. Therefore, this sub- criterion has been incorporated as a part of assessment for an enabling system for digital connectivity services. ii. Assessment Methodology a. Real-Time Data Integration Tests: Verify that the DCI power, fire alarms and HVAC management system is integrated with the BMS to provide centralized control and monitoring for DCI systems. b. BMS communication and notification validation: Validate that the BMS receives accurate input data from related sensors or actuators and disseminates to the operations team in configured timelines. c. Supporting documents: 1. BMS system high level diagram for DCI system areas of the property. d. Documentation Review: 1. Verify the BMS screenshots against system diagrams. 117iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) BMS system 1. Record and Upload architecture diagrams Test report on DCI power systems, fire 2. Record and Upload alarms and HVAC integration with BMS Sample test report on detection and notification of main 3. Record and Upload power supply failure and takeover by generator/UPS for DCI Table 4.18: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement On availability of BMS integration covering power, fire 1. 1 alarm and HVAC for telecom room(s)/telecom area(s) in the property On availability of BMS integration covering at least two 2. 0.5 out of, power, fire alarm and HVAC for telecom room(s)/telecom area(s) in the property Table 4.19: Scoring criteria 1184.4. Digital Connectivity Infrastructure Resilience (Weightage – 10) Digital connectivity infrastructure (DCI) resilience is a critical factor in ensuring uninterrupted and high-quality digital connectivity for properties. Resilience refers to the ability of the infrastructure to withstand disruptions, minimize downtime, and provide redundancy in case of failures or network congestion. 4.4.1. Sub-Criteria: Availability of alternate entry paths for digital connectivity infrastructure (Weightage – 3) i. Objective: To assess the availability of alternate external entry paths in the property. The alternate entry paths enable the service providers to extend digital connectivity with route diversity which reduces the service disruptions in case of fault in one segment of the network ring including any damage within the property. The availability of route diversity up to the telecom rooms/telecom areas is an ideal scenario. ii. Assessment Methodology: a. Physical verification as per design documents: 1. Examine on-site layouts for ducts from the entry points and cable pathways to confirm the availability of alternate entry paths for DCI in the property. 2. Sufficient capacity for multiple service providers. b. Supporting documents: Ducts and pathway layout diagrams to verify the availability on site. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Yes/ No) (Upload/ DCRA level) Ducts layout diagrams from 1. different external entry points Record and Upload for fiber/ DCI Pathway layout diagrams from ducts to telecom 2. Record and Upload room(s)/telecom areas(s) for fiber/ DCI Table 4.20: Compliance checklist 119iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement Availability of alternate duct from property entry point 1. 3 and cable pathway routes till telecom room(s)/telecom areas(s) Availability of alternate duct from property entry point till 2. 2 telecom room(s)/telecom area(s) Availability of alternate cable pathway routes from 3. 1 common location in property till telecom room(s)/telecom area(s) Table 4.21: Scoring criteria 4.4.2. Sub-Criteria: Non-flooding measures for DCI installation (Weightage – 3) i. Objective: Flooding can cause significant damage to digital connectivity infrastructure and disruption in digital connectivity. Measures like raised installations, waterproof enclosures, and drainage systems may prevent flooding of key DCI elements. This sub-criterion intends to the implementation of non- flooding measures in the property to protect the DCI. ii. Assessment Methodology: a. Site Inspection: 1. Check with the site layout and actual location of telecom rooms/telecom areas if they are located on higher floors, away from potential flooding zones like basements or ground floors. 2. Verify that power equipment like generator set, UPS, switch over panels are installed on raised platforms or locations which are less susceptible to flooding. 3. Verify that no water drain system is connected to the telecom/DCI rooms/telecom areas which can cause backflow. b. Drainage System Review: Check the availability of drainage systems with functional checks to prevent backflow of floodwaters. c. Supporting documents: 1. Design and layout documentation to review infrastructure layouts to verify that flood prevention measures align with best practices. 2. Sample photographic evidence for key DCI system as proof of implementation. 120iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item descriptions requirement (Yes/ No) (Upload/ DCRA level) Site photos of whether DCI/telecom 1. room(s)/telecom area(s) are Record and Upload above ground floor as per design and implementation? Site photos of whether key power systems like UPS/ Generators for DCI are 2. Record and Upload installed on grounds or higher floor with non- flooding consideration? Site photos of whether drainage system is 3. Record and Upload implemented as per design layout? Table 4.22: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement Telecom/DCI room(s)/Telecom area(s) and UPS are above 1. 3 ground floor and generators/ switching panels are installed with non-flooding considerations Only Telecom/DCI room(s)/Telecom area(s) is 2. 2 implemented above ground floor and backup power system (UPS) is implemented with non-flooding measure If Telecom/DCI room(s)/Telecom areas(s) and generator 3. 1 system is implemented with non-flooding consideration Table 4.23: Scoring criteria 1214.4.3. Sub-Criteria: Implementation of redundancy in power source and DCI paths (Weightage – 4) i. Objective: The redundant pathways for power and fiber cables inside the property provide path diversity in extending digital connectivity within and across the floor or building blocks. Redundancy should be applied to both the power supply and the connectivity pathways for ensuring that the DCI through other path can take over without impacting digital connectivity. ii. Assessment Methodology: a. Redundancy Verification: 1. Review the DCI for the presence of at least two independent power sources (e.g., main power grid and backup generators or UPS). 2. Examine the availability of path diversity for fiber or other cables across the building blocks, basements, and towers from Telecom/digital connectivity infrastructure room(s)/ Telecom area(s). 3. Verify that digital connectivity till key aggregation points is supported by a minimum of two physically separated paths. b. Supporting documents: 1. Power and cable layout for DCI indicating path redundancy. 2. Sample test reports demonstrate that actual redundancy performance has been tested during commissioning. c. Documentation Review: 1. Verify power and cable layout diagram for DCI indicating path redundancy with actual implementation. 2. Validate test reports to confirm that redundancy mechanisms function as intended. 122iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Yes/No) (Upload/ DCRA level) Whether DCI is supported with 1. redundant power sources Record (Generator/ UPS)? Whether power system network 2. layout for DCI is implemented Record and Upload with path diversity? Whether sample test reports 3. demonstrate testing of Record and Upload redundancy? Whether path diversity for fiber and other cables (DTH/ ethernet as applicable) across the building blocks, basements 4. Record and Upload and towers from telecom/digital connectivity infrastructure room(s)/ telecom area(s) is implemented? Table 4.24: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If redundant paths are implemented for power system 1. 4 to DCI and fiber path in the property If either the power system to DCI or the fiber path 2. 2 incorporate path redundancy Table 4.25: Scoring criteria 1234.5. Future Readiness of Digital Connectivity Infrastructure (Weightage – 10) Future readiness in digital connectivity infrastructure ensures that properties are equipped to support next-generation telecom technologies, evolving connectivity needs and increasing data demands. Future-ready property may be considered to have been designed to adapt, scale, and integrate upcoming innovations in digital connectivity, enabling seamless adoption of emerging technologies like 5G, advanced Wi-Fi and smart building solutions. 4.5.1. Sub-Criteria: Availability of the latest generation of mobile connectivity (Weightage – 4) i. Objective: The infrastructure should be equipped to support the latest generation of mobile connectivity, such as 4G/5G and future network standards, to ensure high- speed, low-latency, and reliable communication. The availability of advanced mobile infrastructure significantly impacts digital connectivity performance and user experience. This sub-criterion focuses on assessing whether a property has the necessary infrastructure to support current and next-generation mobile networks and is future-ready for upcoming technologies. ii. Assessment Methodology: a. Inspection of latest technology installed Infrastructure: 1. Physical Verification: Inspect the property’s mobile network infrastructure, providing coverage to the property including distributed antenna systems (DAS), and backhaul connectivity. 2. Technology Support: Evaluate if the installed infrastructure is sufficient to provide coverage in the different areas of the property. b. Technical Validation: 1. Cross-check compatibility with current frequency bands with different service providers for latest/current technology. c. Supporting documents: 1. List of the latest generation mobile connectivity equipment’s installed in the property. 2. Photographs of installed latest generation mobile connectivity equipment. 124iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Whether the equipment installed supports the 1. Record latest generation of mobile connectivity? Photographs of installed 2. latest generation mobile Record and Upload connectivity equipment Table 4.26: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. If equipment like DAS, RRU, Base Station, etc. 1. 4 supporting 5G and 4G technology are installed in the property for mobile connectivity If equipment like DAS, RRU, Base Station, etc. 2. 2 supporting 4G or 5G technology are installed in the property for mobile connectivity Table 4.27: Scoring criteria 4.5.2. Sub-Criteria: Support for future bands (Weightage – 3) i. Objective: To ensure long-term relevance and adaptability, digital connectivity infrastructure must be designed to support the integration of future wireless communication bands and evolving wired and mobile technologies. The rapid evolution of telecommunications standards, frequency bands, and network technologies necessitates a future-proof approach to infrastructure planning. This enables seamless upgrades, minimizes costly retrofitting, and ensures properties remain technologically competitive for years to come. ii. Assessment Methodology a. Validate the support or upgradability of installed Digital Connectivity Infrastructure (DCI) for future bands for latest technology. 125b. Verify RF infrastructure installed like radio units, baseband units, duplexers, combiners, and transmitters, as applicable, are capable for supporting upcoming technologies and frequency bands. c. Supporting documents: 1. Bill of Material (BoM) installed at the property and datasheets for relevant equipment. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Yes/ No) (Upload/ DCRA level) Bill of Material (BoM) installed at building along 1. Record with datasheets for relevant equipment Whether DCI supports future bands for mobile or 2. Record and Upload Wi-Fi network as applicable as per datasheets? Table 4.28: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If installed infrastructure supports future bands for 4G and 5G technology and/or Wi-Fi network as per 1. 3 the extant National Frequency Allocation Plan issued by DoT. If installed infrastructure supports future bands for 4G technology and/or Wi-Fi network as per the 2. 2 extant National Frequency Allocation Plan issued by DoT. If installed infrastructure supports future bands for 3. 1 4G technology or Wi-Fi network as per the extant National Frequency Allocation Plan issued by DoT. Table 4.29: Scoring criteria 1264.5.3. Sub-Criteria: Upgradability of wireline DCI (Weightage – 3) i. Objective: Wireline digital connectivity infrastructure (DCI), such as fiber-optic networks, plays a crucial role in ensuring high-speed internet access and seamless communication. As technology evolves, infrastructure must be designed to accommodate future upgrades, such as higher bandwidth capacities, new transmission standards, and enhanced network architectures. This sub-criterion evaluates whether the existing fiber-optic network can be scaled or upgraded without requiring extensive rework. ii. Assessment Methodology: a. Existing bandwidth verification: 1. Assess the current fiber-optic network’s bandwidth capabilities to determine if it supports high-speed data transfer (e.g., 1 Gbps, 10 Gbps, or higher). 2. Evaluate the type of fiber used and whether it can support technologies such as Dense Wavelength Division Multiplexing (DWDM) or Passive Optical Networks (PON). b. Scalability review: 1. Inspect the physical infrastructure, including cable pathways, ducts, and fiber termination points, to verify if additional fiber cables can be added in the future without major structural modifications. 2. Check the fiber distribution frames to assess whether they allow easy upgrades or expansions. 3. Determine whether there is spare capacity in existing ducts and conduits to accommodate additional fiber strands if needed. c. Supporting documents: 1. Documents to demonstrate upgradability of wireline DCI. 2. Photographic evidence of installed wireline DCI to document their capacity for future expansion. 127iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) Upgradability of existing wireline DCI equipment’s 1. (switches/ routers/ Record splitters/ PON etc.) and relevant cables Whether the bandwidth supported through optical 2. Record and Upload fiber with speed 1 Gbps or higher? Table 4.30: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If existing wireline infrastructure is on fiber and 1. 3 support minimum 1 Gbps to end users If existing wireline infrastructure is on fiber and 2. 2 support minimum 500 Mbps to end users If existing wireline infrastructure is on fiber and 3. 1 support minimum 100 Mbps to end users Table 4.31: Scoring criteria 1284.6. Provision of Wired Connectivity Infrastructure (Weightage – 20) This criterion evaluates the availability, quality, and scalability of the wired connectivity infrastructure within a property. A robust wired network ensures high-speed, reliable, and low-latency digital connectivity, supporting various applications such as business operations, smart building technologies and residential broadband needs as per property use. 4.6.1. Sub-Criteria: Backhaul fiber connectivity (service provider to property) (Weightage – 10) i. Objective: A high-capacity fiber optic backhaul connection is essential to ensure high-speed and uninterrupted digital connectivity for users within the property. The presence of a dedicated fiber connection from the service provider to the property enhances network performance, reduces latency, and supports high-bandwidth applications such as video conferencing, cloud computing, and smart building management systems. ii. Assessment Methodology: a. Fiber availability check: 1. Conduct a physical verification of the fiber optic backhaul infrastructure connected to the service provider’s network. 2. Check redundancy measures, such as dual entry fiber paths, in place for uninterrupted fiber connectivity in case of failure. b. Bandwidth capacity check: 1. Record the provisioned Bandwidth capacity in the property for each service provider. i. BW capacity on fiber ii. BW capacity on wireless iii. BW on any other media (please specify) c. Supporting documents: 1. Fiber cable details from service providers to the property and supporting documents regarding available bandwidth from each service provider on fiber. 129d. Documentation Review: Validate the Telecom/ Internet service provider agreements and fiber/ bandwidth testing results. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) 1. Fiber testing results Record Photographs of fiber termination point at 2. Record and Upload main telecom room/telecom area Table 4.32: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Criteria No. [(5) *(No. of wireline service providers having fiber backhaul) (No. of wireline service providers present in the property)] Score 1. 10 Awarded = + [(5) *(No. of wireless service providers having fiber backhaul) (No. of wireless service providers present in the property)] Table 4.33: Scorin g criteria 1304.6.2. Sub-Criteria: Fiber connectivity till user premises (Weightage – 5) i. Objective: Sub-criterion assesses whether high-capacity fiber-optic infrastructure extends from the telecommunication room/transmission room/telecommunication area up to the end-users within a property. The aim is to facilitate the extension of digital connectivity to the residents, businesses, and offices. A fiber-optic connection reaching the user premises guarantees superior bandwidth, lower latency, and future-proof infrastructure capable of supporting evolving digital requirements such as 5G backhaul, cloud services, and smart building applications. The well planned and laid fiber cables from telecom room(s)/telecom area(s) to the user premises (flat/ home/ office/ shop etc. as applicable) enables faster provisioning and easy to maintain. ii. Assessment Methodology a. Physical Inspection: Verify that fiber-optic cabling extends up to each residential, office, or commercial unit within the property. b. Supporting documents: 1. Fiber network architecture showing fiber distribution from the telecom room/telecom area or meeting point to each unit. 2. Fiber test reports confirming connectivity to each unit iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Fiber layout diagrams up 1. Record and Upload to user premises Sample fiber test reports 2. confirming connectivity Record sand Upload to each user premise Table 4.34: Compliance checklist 131iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If fiber connectivity is extended from telecommunication 1. 5 room/ transmission room/ telecommunication area to all user units within the property If fiber connectivity is extended from telecommunication 2. 4 room/ transmission room/ telecommunication area to a minimum of 75% of user units within the property If fiber connectivity is extended from telecommunication 3. 3 room/ transmission room/ telecommunication area to a minimum of 50% of user units within the property If fiber connectivity is extended from telecommunication room/ transmission room/ 4. 2 telecommunication area to a minimum of 30% of user units within the property Table 4.35: Scoring criteria 4.6.3. Sub-Criteria: Fiber connectivity in each room or office or commercial space (Weightage – 5) i. Objective: The goal of this sub-criterion is to assess whether every individual space within the property, whether a residential unit, office, or commercial establishment—has fiber connectivity. This guarantees seamless high-speed internet access across the entire property, eliminating connectivity dead zones and ensuring a uniform digital experience for all occupants. ii. Assessment Methodology: a. Visual Inspection: Inspect rooms, offices, or commercial spaces on a sample basis to confirm the presence of fiber-optic connectivity infrastructure and termination points in each room/ office. b. Supporting documents: 1. Network layout diagram for user units showing fiber terminations and sample test reports for fiber terminations. 2. Site survey reports and photographic evidence. 132iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Network layout diagram 1. for user units showing Record fiber terminations Sample test reports for 2. fiber terminations Record and Upload testing Table 4.36: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If fiber connectivity is extended in each room/ office/ 1. 5 commercial space of all user units within the property If fiber connectivity is extended in each room/ office/ 2. 4 commercial space of minimum 75% of user units within the property If fiber connectivity is extended in each room/ office/ 3. 3 commercial space of minimum 50% of user units within the property If fiber connectivity is extended in each room/ office/ 4. 2 commercial space of minimum 30% of user units within the property Table 4.37: Scoring criteria 1334.7. Availability of Service Providers (Weightage – 15) This criterion evaluates the number and diversity of wireline and mobile service providers that have integrated their services with the Digital Connectivity Infrastructure (DCI) of a property. A higher number of available providers ensure better service quality, redundancy, and consumer choice. 4.7.1. Sub-Criteria: Number of wireline Internet Service providers having integration with Digital Connectivity Infrastructure (Weightage – 7.5) i. Objective: The presence of multiple wireline Internet Service Providers (ISPs) within a property significantly enhances competition, service quality, redundancy, and network resilience, ensuring reliable and high-speed digital connectivity. A multi-ISP infrastructure benefits property managers, businesses, and residents by providing greater flexibility, improved service continuity, and optimized cost structures. ii. Assessment Methodology: a. Verification of ISP Integration: Confirm the number of wireline TSP/ ISPs integrated with the DCI by inspecting the infrastructure and service availability. b. Telecom/Internet Service Provider Agreement Review: Verify agreements with TSP/ISPs and sample integration test reports. c. Validation: Verify that all integrated TSP/ISPs are operational. d. Supporting documents: 1. Telecom/ Internet Service Provider (TSP/ ISP) Agreements. 2. Network integration certificates/ test reports. 3. Service subscription status. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Telecom/ Internet 1. Service Provider (ISP) Record Agreements 134Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Network integration 2. certificates/ test Record reports Service subscription 3. Record and Upload status Table 4.38: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If 3 or more internet service providers have 1. 7.5 integration with DCI in the property with active service subscription If a minimum of 2 internet service providers 2. 5 have integration with DCI in the property with active service subscription If at least one internet service provider has 3. 2 integration with DCI in the property with active service subscription Table 4.39: Scoring criteria 4.7.2. Sub-Criteria: Number of Mobile Service providers having coverage or integration with Digital Connectivity Infrastructure (Weightage – 7.5) i. Objective: The objective of this sub-criterion is to assess the extent to which multiple mobile service providers (TSPs) are integrated with the property’s digital connectivity infrastructure (DCI) or have adequate service coverage measured as per methodology in section 4.8. Having multiple mobile service providers ensures users have reliable network coverage, high-quality service, and reduced congestion, particularly in high-density areas like commercial properties, residential complexes, and office spaces. 135ii. Assessment Methodology: a. Coverage Verification: 1. Confirm the number of Telecom Service Providers (TSPs) providing indoor coverage for the property. 2. Validate integration of the DCI with In-Building Solutions (IBS)/ Small Cells/ Wi-Fi offload for enhanced indoor mobile coverage. b. Supporting documents: 1. Agreements signed with Telecom Service Providers. 2. Walk/drive test results and/or RF coverage map in the property c. Documentation Review: Validate the TSP agreements and network integration test reports. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) Walk/drive test results and/or RF coverage 1. Record and Upload map in the property Network performance 2. test results from Record multiple operators Agreements signed with Telecom Service 3. Record Providers (without commercial details) Table 4.40: Compliance checklist 136iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If 3 or more mobile service providers individually have overall more than 75% coverage (RSRP ≥ -110 dBm) for 1. 7.5 4G/5G services in the property either through integration with DCI or otherwise. If at least two mobile service providers individually have overall more than 75% coverage (RSRP ≥ -110 dBm) for 2. 5 4G/5G services in the property either through integration with DCI or otherwise. If at least one mobile service providers have overall more than 75% coverage (RSRP ≥ -110 dBm) for 4G/5G services 3. 2 in the property either through integration with DCI or otherwise. Table 4.41: Scoring criteria 4.8. Service Performance (Weightage – 25) Service performance is a critical factor in evaluating the digital connectivity of a property. This criterion assesses service performance parameters to assess digital experience in the property including lifts and basements. For assessment of mobile service coverage, the reference minimum signal strength for 2G/4G/5G technology shall be same as prescribed by TRAI for publishing of coverage map under revised QoS regulation i.e. ‘THE STANDARDS OF QUALITY OF SERVICE OF ACCESS (WIRELINE AND WIRELESS) AND BROADBAND (WIRELINE AND WIRELESS) SERVICE REGULATIONS, 2024 (06 of 2024)’. To assess service performance for mobile (data and voice services) and Wi-Fi services (data services), at least one sample for each of 5x5 meter or less size of tile size will be collected as far as feasible for respective service provider. For example, if the total public area of the property is 10000 square meters, then a minimum of 400 samples in each day are to be collected for relevant parameter. TRAI App shall be used for the testing of coverage and download speeds. To calculate the download speeds for mobile and Wi-Fi services, all the download speed samples shall be arranged in descending order (starting highest download speed recorded during entire assessment period) and the 80th percentile value, arrived after such arrangement, shall be considered the minimum download speed. For illustration, if a total of 1200 samples have been collected during the assessment period, then these values shall be arranged in descending order and 1200*0.8=960th value of download speed shall be taken as minimum download speed for the mobile or Wi-Fi service. 137For assessment of voice service performance, a structured and repeatable methodology shall be followed to measure key parameters. During the assessment, one test device (call terminating) will be placed at a fixed location in the property and other device (call originating) shall be used for sample collection around different areas of the property as per sampling methodology. Each test call shall begin with dial initiation, and a maximum of 15 seconds shall be allowed for the call to be successfully established. Calls not connected within this duration shall be recorded as failed attempts. For calls that are successfully established, the call shall be maintained for a duration of 90 to 120 seconds to observe call stability and identify any premature disconnections. After completion of the call duration, the call shall be normally terminated. A wait time of 15 seconds shall be observed before initiating the next call. This process shall be repeated in accordance with the sampling plan. The same methodology shall be referred to in the subsequent sections where Call Setup Time, Call Setup Success Rate, and Call Drop Rate are defined and calculated. The DCRA shall use industry-standard tools for assessment of voice service performance. Further, DCRA must ensure using the same tool for evaluating all service providers within a property to assess voice service performance. Figure 4.1: Call Flow for measuring Voice services performance 4.8.1. Sub-Criteria: Mobile network coverage and performance in public areas of property (Weightage – 6) i. Objective: The mobile network performance in public areas (e.g., common area, lobbies, corridors, lifts, basements) should meet minimum requirements for signal strength and speed which is essential for superior user experience, safety, and efficient operations. ii. Assessment Methodology: a. Conduct RF testing for mobile coverage in public spaces like lobbies, corridors, common utilities like gym, banquet hall, garden, parking, lifts, basements, and entrances using industry standard tools. b. Assess data speed and voice call quality over minimum three days (preferably 10 am to 8 pm with samples uniformly distributed covering peak hours [10 am to 12 noon and 6 pm to 8 pm] in property) using prescribed methodology for each 138service provider whose coverage is available on the property and accounted under criteria ‘4.7- Availability of Service Providers’. Measurements to be carried out shall include peak as well as off-peak hours. c. The call setup time, call setup success rate and call drop rate, for voice services, will be measured as per the measurement methodology prescribed in section 4.8.1. ii. d. Number of test samples and methodology shall be as prescribed in section 4.8 above. d. The following methodology shall be used for calculating call setup success rate, call drop rate and call setup time: 1. Call setup success rate: Call Setup Success Rate is defined as the ratio of Established Calls to Call Attempts. ‘Established Calls’ mean the following events have happened in call setup: (a) Call attempt is made (b) The signaling channel is allocated (c) The call is routed to the outwards path of the terminating network (d) An alert signal is received by caller in the form of ring back tone, busy tone, or an announcement. CSSR = (Total Call Established/ Total Call Attempt) *100 2. Call Drop rate: Call drop represents the service provider network’s ability to maintain a call once it has been successfully established. This parameter shall include both incoming calls and outgoing calls which, once they have been established and have an assigned traffic channel/ bearer, are dropped, or interrupted before their normal completion by the user, the cause of the early termination being within the service provider’s network Call Drop Rate = (Total Call Drop/Total Call Established) *100 3. Call setup time: Time taken from call initiate to call alerting/ringing. Call Setup Time = T2- T1 T2- Ringing (VoLTE/VoNR), T1- Invite (VoLTE/VoNR) iii. Supporting documents 1. Walk/drive test results and/or RF coverage map of public areas 2. Speed test logs and call setup time, call setup success rate and call drop rate reports. 139iv. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) Walk/drive test results 1. and/or RF coverage map Record and Upload of public areas Speed test logs, call setup 2. time, call setup success Record and Upload rate and call drop rate Speed and coverage samples mapped on the 3. Record and Upload Layout maps (floors/areas) Table 4.42: Compliance checklist v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement Part A If at least 3 service providers individually have overall more than 85% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G services in public areas (including common area, 1. 4 lifts, and basements), with minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. If at least two service providers individually have overall more than 85% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G services in public areas (including common area, 2. 3 lifts, and basements), with minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. 140S. No. Score Compliance Requirement If at least one service provider has more than 85% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G services 3. 2 in public areas (including common areas, lifts, and basements), with minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. Part B If call drop rate ≤ 2% and call setup success rate ≥ 98% 1. 2 for each service provider If call drop rate ≤ 2% or call setup success rate ≥ 98% 2. 1 for each service provider Note 1: Refer methodology in Section 4.8 for calculation of minimum download speed. Note 2: This sub-criterion is evaluated in two parts — Part A and Part B. The property shall be assessed separately under each part. The overall score for this sub-criterion shall be the sum of the scores awarded in Part A and Part B. Table 4.43: Scoring criteria 4.8.2. Sub-Criteria: Secure public Wi-Fi network coverage and performance in public areas of property (Weightage – 4) i. Objective: Public Wi-Fi in the property may complement the mobile coverage. However, it should be secure and offer a high level of performance, with fast speeds and low latency. With secure and seamless public Wi-Fi coverage in the property, consumers can avail the data and voice service. The assessment shall include evaluating its Wi-Fi network availability, security measures in place, speed, and latency required for reliable digital connectivity. ii. Assessment Methodology a. Identify all public areas within the property where Wi-Fi services are provided, such as lobbies, lounges, cafeterias, parking areas, lifts, basements, and open seating spaces. b. Conduct sample WPA2/ WPA3 compliance checks for security. c. Conduct speed and latency tests covering peak hours (10 am to 12 noon and 6 pm to 8 pm) over minimum three days (preferably 10 am to 8 pm) using industry standard tools using prescribed methodology. 141iii. Supporting documents 1. Speed Test Results: Logs of speed and latency test results from various locations and times, demonstrating network reliability. 2. Wi-Fi Security Audit Reports: Reports confirming compliance with WPA2/WPA3 security standards, network authentication mechanisms, and encryption configurations. iv. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Wi-Fi speed test 1. Record and Upload results Wi-Fi security audit 2. Record reports Speed samples 3. mapped on the Layout Record and Upload maps (floors/areas) Table 4.44: Compliance checklist v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. If minimum download speed of 20 Mbps is available 1. 4 from Wi-Fi in public or common area of the property (including lifts and basements). If minimum download speed of 10 Mbps is available 2. 2 from Wi-Fi in public or common area of the property (including lifts and basements). Note: Refer methodology in Section 4.8 for calculation of minimum download speed. Table 4.45: Scoring criteria 1424.8.3. Sub-Criteria: Mobile network coverage and performance in non-public areas (Weightage – 5) i. Objective: The mobile network should maintain high performance in private or restricted areas, such as residential flats, offices, conference rooms, executive cabins etc. within a property. The objective of this criterion is to assess the availability of mobile network coverage in private areas of the property. ii. Assessment Methodology a. Conduct RF testing for mobile coverage in pre-defined non-public areas using industry standard tools. b. Assess data speed and voice call quality over minimum three days (preferably 10 am to 8 pm with samples uniformly distributed covering peak hours [10 am to 12 noon and 6 pm to 8 pm] in property) using prescribed methodology for each service provider whose coverage is available on the property and accounted under criteria ‘4.7- Availability of Service Providers’. Measurements to be carried out shall include peak as well as off-peak hours. c. The call setup time, call setup success rate and call drop rate, for voice services, will be measured as per the measurement methodology prescribed in section 4.8.3. ii. d. Number of test samples and methodology shall be as prescribed in section 4.8 above. d. The following methodology shall be used for calculating call setup success rate, call drop rate and call setup time: 1. Call setup success rate: Call Setup Success Rate is defined as the ratio of Established Calls to Call Attempts. ‘Established Calls’ mean the following events have happened in call setup: (a) Call attempt is made (b) The signaling channel is allocated (c) The call is routed to the outwards path of the terminating network (d) An alert signal is received by caller in the form of ring back tone, busy tone, or an announcement. CSSR = (Total Call Established/ Total Call Attempt) *100 1432. Call Drop rate: Call drop represents the service provider network’s ability to maintain a call once it has been successfully established. This parameter shall include both incoming calls and outgoing calls which, once they have been established and have an assigned traffic channel/ bearer, are dropped, or interrupted before their normal completion by the user, the cause of the early termination being within the service provider’s network Call Drop Rate = (Total Call Drop/Total Call Established) *100 3. Call setup time: Time taken from call initiate to call alerting/ringing. Call Setup Time = T2- T1 T2- Ringing (VoLTE/VoNR), T1- Invite (VoLTE/VoNR) iii. Supporting documents 1. Walk/drive test results and/or RF coverage map of the area under test 2. Speed test logs and call setup time, call setup success rate and call drop rate reports. iv. Compliance check list: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Walk/drive test results and/or RF coverage 1. Record and Upload map of the area under test Speed test logs, call setup time, call setup 2. Record and Upload success rate and call drop rate Speed and coverage samples mapped on 3. Record and Upload the Layout maps (floors/areas) Table 4.46: Compliance checklist 144v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement Part A If at least 3 service providers individually have overall more than 80% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G 1. 4 services in non-public areas, with minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. If at least 2 service providers individually have overall more than 70% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G 2. 3 services in non-public areas, with average minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. If at least 2 service providers individually have overall more than 50% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G 3. 2 services in non-public areas, with average minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. Part B If call drop rate ≤ 2% and call setup success rate ≥ 98% for 1. 1 each service provider If call drop rate ≤ 2% or call setup success rate ≥ 98% for 2. 0.5 each service provider Note 1: Refer methodology in Section 4.8 for calculation of minimum download speed. Note 2: This sub-criterion is evaluated in two parts — Part A and Part B. The property shall be assessed separately under each part. The overall score for this sub-criterion shall be the sum of the scores awarded in Part A and Part B. Table 4.47: Scoring criteria 1454.8.4. Sub-Criteria: Secure public Wi-Fi network coverage and performance in non-public areas (Weightage – 5) i. Objective: Public Wi-Fi in the property may complement the mobile coverage. However, it should be secure and offer a high level of performance, with fast speeds and low latency. With secure and seamless public Wi-Fi coverage in the property, consumers can avail the data and voice service. The goal is to assess Wi-Fi coverage in non-public areas, such as residential flats, enterprise workspaces, executive offices, conference rooms, etc. These areas require reliable, high-speed, and encrypted Wi-Fi connectivity to support business operations, data security, and seamless enterprise communication. ii. Assessment Methodology: To evaluate compliance with this sub-criterion, the following steps will be undertaken: a. Identify all non-public areas within the property where Wi-Fi services are provided. b. Conduct sample WPA2/ WPA3 compliance checks for security. c. Conduct speed and latency tests covering peak hours (10 am to 12 noon and 6 pm to 8 pm) over minimum three days (preferably 10 am to 8 pm) using industry standard tools using prescribed methodology. iii. Supporting documents: a. Speed Test Results: Logs of speed and latency test results from various locations and times, demonstrating network reliability. b. Wi-Fi Security Audit Reports: Reports confirming compliance with WPA2/ WPA3 security standards, network authentication mechanisms, and encryption configurations. iv. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ DCRA No. (Yes/ No) level) Wi-Fi security 1. Record certifications 146Record maintenance S. Compliance Item description requirement (Upload/ DCRA No. (Yes/ No) level) Wi-Fi speed test 2. Record and Upload results Speed samples mapped on the 3. Record and Upload Layout maps (floors/areas) Table 4.48: Compliance checklist v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. If minimum download speed of 20 Mbps is available from 1. 5 Wi-Fi in non-public area of the property If minimum download speed of 10 Mbps is available from 2. 3 Wi-Fi in non-public area of the property If minimum download speed of < 10 Mbps and > 2 Mbps 3. 2 is available from Wi-Fi in non-public area of the property Note: Refer methodology in Section 4.8 for calculation of minimum download speed. Table 4.49: Scoring criteria 4.8.5. Sub-Criteria: Average download speed of different wireline network(s) in respective highest speed plan (Weightage – 5) i. Objective: The objective of this sub-criterion is to assess the highest average download speed supported by different wireline networks or service providers under their offered plans in the property. ii. Assessment Methodology: a. Conduct speed tests using standard tools (TRAI App). Conduct tests during the prescribed time window (preferably 10 am to 8 pm) including peak traffic hour(s) (10 am to 12 noon and 6 pm to 8 pm) at least at five different user locations distributed across the property as far as possible. Minimum five test sample per location shall be collected. 147b. To calculate the average download speeds, all the download speed samples shall be arranged in descending order (starting highest download speed recorded during entire assessment period) and the 90th percentile value, arrived after such arrangement, shall be considered the average download speed. For illustration, if a total of 120 samples have been collected during the assessment period, then these values shall be arranged in descending order and 120*0.9=108th value of download speed shall be taken as average download speed. c. Supporting documents: Speed test results with timestamps. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Speed test results 1. Record and Upload with timestamps Speed samples mapped on the 2. Record and Upload Layout maps (floors/areas) Table 4.50: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. If download speed of any two wireline network is more 1. 5 than 500 Mbps as calculated above [section 4.8.5 ii. b.] If the download speed of any two wireline network is more 2. 4 than 250 Mbps as calculated above [section 4.8.5 ii. b.] If the download speed of any two wireline network is more 3. 3 than 100 Mbps as calculated above [section 4.8.5 ii. b.] If the download speed of any two wireline network is more 4. 2 than 50 Mbps as calculated above [section 4.8.5 ii. b.] Table 4.51: Scoring criteria 1484.9. User Experience (Weightage – 5) User experience assesses user feedback on digital connectivity, including network reliability, speed, latency, and ease of access. It considers factors like seamless browsing, streaming quality, and minimal disruptions. A positive experience indicates robust connectivity, while frequent issues highlight areas for improvement. 4.9.1. Sub-Criteria: User feedback on digital connectivity experience (Weightage – 5) i. Objective: The objective of this sub-criterion is to collect and analyze user feedback regarding their experience with mobile, wireline, and Wi-Fi services in a property. User insights help assess the real-world performance of the digital connectivity infrastructure, identify gaps in service quality and drive improvements to enhance the overall connectivity experience. ii. Assessment Methodology: a. Conduct structured surveys capturing user satisfaction on voice call quality, voice call accessibility, voice call retainability, data speed (wireline and wireless), latency, service uptime and coverage. b. The feedback should be collected from a minimum of 10% of the users of the property if the total users are less than 1000. In case total users are more than 1000, then feedback may be collected from a minimum of 100 users. The users in survey should be distributed across gender and broad adult age groups. iii. Supporting documents: a. User feedback form (please refer to Appendix section for the indicative feedback form). iv. Compliance check list: The DCRAs shall prepare and maintain the compliance summary in the following format. Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) 1. User feedback form Record and Upload Table 4.52: Compliance checklist 149v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If 80% of users provide overall positive experience for 1. 5 digital connectivity in the property If 70% of users provide overall positive experience for 2. 4 digital connectivity in the property If 60% of users provide overall positive experience for 3. 3 digital connectivity in the property If 50% of users provide overall positive experience 4. 2 for digital connectivity in the property If 40% of users provide overall positive experience for 5. 1 digital connectivity in the property Table 4.53: Scoring criteria Note: Overall positive experience refers to the user feedback provided in the form prescribed under Appendix 11.4 of this Manual. In this context, if a user has rated the Overall Experience as 4 or higher, the experience shall be considered as positive. Note: In case of new property, where actual end users are yet to use services, the weightage against ‘User Experience’ shall be merged with ‘Service Performance’ and will be distributed equally among each sub-criterion. For instance, the complete weightage of ‘User Experience’ i.e. 5 will be distributed equally (1 each) among 5 sub-criteria of ‘Service Performance’. Considering an example of 4.8.5 (Average download speed of different wireline network(s) in respective highest speed plan), the maximum scoring in such scenario would change to 6. Accordingly, the scores of scoring criteria (Table 4.51) will be updated to 6,5,4,3 for S. No. 1,2,3,4 respectively. Similar change will be incorporated for sub-criteria 4.8.2,4.8.4 and 4.8.5 of Section 4.8 (Service Performance) where score of each scoring criteria will be incremented by 1. For sub-criteria 4.8.1 and 4.8.3, similar change will be incorporated for scoring in Part A only i.e. scoring of Part B will remain the same. 1504.10. Summary of Rating Score After assessment and scoring against each criterion and sub-criteria as per assessment methodology, the DCRA shall prepare the summary of rating score in following format for final updating in the rating platform for generating the rating certificate. It is to be noted that the scores against each sub-criteria will be awarded strictly as per the scoring criteria given above. Score Sub awarded Criteria Criteria Weightage Sub-Criteria Criteria by No. Weightage DCRA [a] [b] [c] [d] [e] Compliance to applicable 4.1.1 Approved DCI Model Building 2.5 design Bye Laws (MBBL) and 4.1 5 National 4.1.2 DCI Building Code implementation as (NBC) for 2.5 per approved DCI digital design connectivity 4.2.1 Provision for expansion of telecom Provision in 2 rooms and cable civil pathways infrastructure, 4.2.2 Provision for over and above expansion of mobile 4.2 MBBL and NBC 5 2 and wireline requirements, connectivity for ensuring 4.2.3 Ease of access robust digital of DCI installed for connectivity 1 repair or maintenance Provision in 4.3.1 Redundancy of 1 power power source infrastructure, 4.3.2 UPS power 2 4.3 over and above 5 backup for DCI MBBL or NBC 4.3.3 Power requirements, continuity 1 for ensuring monitoring 151Score Sub awarded Criteria Criteria Weightage Sub-Criteria Criteria by No. Weightage DCRA [a] [b] [c] [d] [e] reliable digital 4.3.4 Building 1 connectivity Management System 4.4.1 Availability of alternate entry paths for digital 3 connectivity infrastructure Digital Connectivity 4.4.2 Non-flooding 4.4 10 Infrastructure measures for DCI 3 Resilience installation 4.4.3.Implementation of redundancy in 4 power source and DCI paths 4.5.1 Availability of the latest generation 4 Future of mobile Readiness of connectivity 4.5 Digital 10 4.5.2 Support for 3 Connectivity future bands Infrastructure 4.5.3 Upgradability of 3 wireline DCI 4.6.1 Backhaul fiber connectivity (service 10 provider to property) Provision of 4.6.2 Fiber Wired connectivity till user 5 4.6 20 Connectivity premises infrastructure 4.6.3 Fiber connectivity in each 5 room or office or commercial space 152Score Sub awarded Criteria Criteria Weightage Sub-Criteria Criteria by No. Weightage DCRA [a] [b] [c] [d] [e] 4.7.1 Number of wireline Internet Service providers having integration 7.5 with Digital Connectivity Availability of Infrastructure 4.7 Service 15 4.7.2 Number of Providers Mobile Service providers having coverage or 7.5 integration with Digital Connectivity Infrastructure 4.8.1 Mobile network coverage and performance in 6* public areas of property 4.8.2 Secure public Wi-Fi network Service 4.8 25 coverage and Performance 4* performance in public areas of property 4.8.3 Mobile network coverage and 5* performance in non- public areas 153Score Sub awarded Criteria Criteria Weightage Sub-Criteria Criteria by No. Weightage DCRA [a] [b] [c] [d] [e] 4.8.4 Secure public Wi-Fi network coverage and 5* performance in non- public areas 4.8.5 Average download speed of different wireline 5* network(s) in respective highest speed plan 4.9.1 User feedback User on digital 4.9 5 5# Experience connectivity experience * In case of new property, where actual end users are yet to use services, these weightages will be incremented by 1. # In case of new property, where actual end users are yet to use services, this weightage will be considered as 0. Table 4.54: Summary of Rating Score 1545. Assessment Methodology for Category ‘B’ Properties The regulation 25 under Section – VII “Rating criteria and process for evaluation of digital connectivity and award of ratings” of the Regulation provides criteria, weightage and high-level sub-criteria against each main criterion as indicated in column [a], [b], and [c] respectively in Table 5.1. To enable uniform and objective assessment against each sub-criteria, the sub- criteria weightage shall be as provided in column [d]. The sub-criteria weightage has been arrived, factoring their relative importance for assessment of digital connectivity and associated infrastructure for properties under Category ‘B’. Sub Criteria Criteria Weightage Sub-Criteria Criteria No. Weightage [a] [b] [c] [d] 5.1.1 Redundancy of power source 2 Provision in power 5.1.2 UPS power backup for DCI 4 infrastructure 5.1 for ensuring 10 reliable 5.1.3 Power continuity monitoring 2 digital connectivity 5.1.4 Building Management 2 System 5.2.1 Availability of alternate entry paths for digital connectivity 3 infrastructure Digital Connectivity 5.2.2 Non-flooding measures for 5.2 10 3 Infrastructure DCI installation Resilience 5.2.3 Implementation of redundancy in power source and 4 DCI paths 5.3.1 Availability of the latest 4 Future generation of mobile connectivity Readiness of 5.3 Digital 10 5.3.2 Support for future bands 3 Connectivity Infrastructure 5.3.3 Upgradability of wireline DCI 3 155Sub Criteria Criteria Weightage Sub-Criteria Criteria No. Weightage [a] [b] [c] [d] 5.4.1 Backhaul fibre connectivity 10 (service provider to property) Provision of Wired 5.4.2 Fibre connectivity till user 5.4 20 5 Connectivity premises infrastructure 5.4.3 Fibre connectivity in each 5 room or office or commercial space 5.5.1 Number of wireline Internet Service providers having 7.5 integration with Digital Availability of Connectivity Infrastructure 5.5 Service 15 5.5.2 Number of Mobile Service Providers providers having coverage or 7.5 integration with Digital Connectivity Infrastructure 5.6.1 Mobile network coverage and performance in public areas of 6 property 5.6.2 Secure public Wi-Fi network coverage and performance in 4 public areas of property Service 5.6.3 Mobile network coverage and 5.6 25 5 Performance performance in non-public areas 5.6.4 Secure public Wi-Fi network coverage and performance in non- 5 public areas 5.6.5 Average download speed of different wireline network(s) in 5 respective highest speed plan User 5.7.1 User feedback on digital 5.7 10 10 Experience connectivity experience Table 5.1: Weightage for different sub-criteria for category ‘B’ properties 156The Digital Connectivity Rating Agency (DCRA) shall assess the digital connectivity and associated infrastructure as per provisions of the Regulations. The assessment methodology against each sub-criterion is provided in the following sections. The DCRA shall scrupulously follow the assessment methodology and collect the artifacts, evidence or test results as prescribed against respective sub-criteria under each main criterion. The required supporting documents shall be preserved by the DCRA or uploaded to the rating platform as per the requirement of the regulations, guidelines or rating manual issued or amended from time to time. For awarding the score against each sub-criteria, ‘scoring criteria’ tables have been provided in the following sections. A property can be awarded only one out of the given scores in ‘scoring criteria’ table meeting the relevant compliance requirement as prescribed. 5.1. Provision in Power Infrastructure for Ensuring Reliable Digital Connectivity (Weightage – 10) This criterion evaluates provisions in power infrastructure to ensure uninterrupted and reliable power supply for digital connectivity. 5.1.1. Sub-Criteria: Redundancy of power source (Weightage – 2) i. Objective: The redundant power sources are essential for reliable operation of digital connectivity. Under this sub-criterion, the availability of redundancy in power sources is assessed to ensure that DCI remain operational even during power failures. This redundancy may include backup generators or alternative power systems. ii. Assessment Methodology: a. Verification of actual peak load and available capacity of redundant power source: 1. Verify the availability of redundant power source for DCI. 2. Verify whether all key DCI and systems are on redundant power source like alternate feeder or separate power generator. b. Power Source Switching Tests: Check the functionality of the automatic switchover mechanism between primary and backup power sources on a sample basis. c. Supporting documents: 1. Power layout diagrams. 2. DCI load switchover test report. 157d. Documentation Review: Verify the power layout diagrams, load test reports submitted by the property manager. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) 1. Power layout diagrams Record and Upload Load switchover testing 2. Record and Upload reports Table 5.2: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If all digital connectivity services affecting load is 1. 2 supported/ fed by redundant power source Table 5.3: Scoring criteria 5.1.2. Sub-Criteria: UPS power backup for DCI (Weightage – 4) i. Objective: The continuity of power supply is essential for uninterrupted digital connectivity and Uninterrupted Power Supply (UPS) systems play an important role in service availability for any telecom or information and communication technology system. This sub-criterion will assess the availability and robustness of power backup system in case of failure of input sources i.e. commercial power and generator supply. ii. Assessment Methodology a. UPS backup verification for DCI: 1. Check from the line diagram whether all DCI systems are provided with UPS backup. 2. Verify the DCI system rated load and correspond UPS power capacity provided for DCI from commissioning reports or other authentic documents to calculate the provisioned UPS backup time. 3. Check the availability of UPS system redundancy by way of load sharing among multiple UPS if applicable. 4. Sample test the UPS system’s ability to provide uninterrupted power to the DCI by simulating input power failure. 158b. Supporting documents: 1. Electrical system line diagram for key DCI elements including redundant input sources and UPS system(s). 2. Test reports of UPS power backup time or other supporting document(s) with full DCI load and other load if any. iii. Compliance check list: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Yes/ No) (Upload/ DCRA level) Electrical system line diagram 1. including redundant input Record and Upload sources and UPS system(s) Whether all key DCI systems 2. affecting service availability are Record on UPS? Whether UPS system has 3. Record redundancy? UPS switch over successfully 4. Record tested during sample testing? Whether duration of UPS 5. backup matches with available Record and Upload test reports with full DCI load? Table 5.4: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement UPS power backup for important DCI components > 3 1. 4 Hrs. UPS power backup for important DCI components is ≥1 2. 2 and ≤3 Hrs. Table 5.5: Scoring criteria 1595.1.3. Sub-Criteria: Power continuity monitoring (Weightage – 2) i. Objective: The power supply monitoring system plays an important role in ensuring the power supply continuity to DCI. If the health of power systems like generator or UPS or switch gear systems is not monitored on a continuous basis, it may result in major interruption when input commercial power supply fails. Therefore, this sub-criterion provides special emphasis on the implementation of monitoring system in the property for power services. ii. Assessment Methodology a. Verification of Monitoring Dashboards: Verify availability of dashboards or interfaces showing real-time power status, health status of UPS, generator(s), alerts, and reports/alerts in case of power failures. b. Validation of Automated Alerts: Test alert mechanisms for their ability to notify maintenance team of power anomalies in real time. c. Supporting documents: Monitoring system screenshots with alerts generated during testing. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Monitoring system high 1. Record and Upload level diagram Capture monitoring 2. system dashboard Record and Upload screenshot Table 5.6: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as per the following scoring criteria: S. No. Score Compliance Requirement The dashboard covers end-to-end health status 1. 2 monitoring of all power systems The dashboard covers end-to-end health status 2. 1 monitoring of important power systems which may affect DCI availability Table 5.7: Scoring criteria 1605.1.4. Sub-Criteria: Building Management System (Weightage – 2) i. Objective: While power monitoring system manages power related installations, building management system (BMS) encompasses monitoring of major building services like fire alarms, access control, Heating, Ventilation Air conditioning (HVAC), power systems etc. These facilities may affect the performance and availability of DCI and digital connectivity services. Thus, availability of BMS in the property enhances the DCI service availability and continuity. Therefore, this sub- criterion has been incorporated as a part of assessment for an enabling system for digital connectivity services. ii. Assessment Methodology: a. Real-Time Data Integration Tests: Verify that the DCI power, fire alarms and HVAC management system is integrated with the BMS to provide centralized control and monitoring for DCI systems. b. BMS communication and notification validation: Validate that the BMS receives accurate input data from related sensors or actuators and disseminates to the operations team in configured timelines. c. Supporting documents: 1. BMS system high level diagram for DCI system areas of the property. d. Documentation Review: 1. Verify the BMS screenshots against system diagrams. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) BMS system architecture 1. Record and Upload diagrams Test report on DCI power systems, fire alarms and 2. Record and Upload HVAC integration with BMS 161Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) Sample test report on detection and notification 3. of main power supply Record and Upload failure and takeover by generator/ UPS for DCI Table 5.8: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement On availability of BMS integration covering 1. 2 power, fire alarm and HVAC for telecom room(s)/telecom area(s) in the property On availability of BMS integration covering at least two out of, power, fire alarm and HVAC 2. 1 for telecom room(s)/telecom area(s) in the property Table 5.9: Scoring criteria 5.2. Digital Connectivity Infrastructure Resilience (Weightage – 10) Digital connectivity infrastructure (DCI) resilience is a critical factor in ensuring uninterrupted and high-quality digital connectivity for properties. Resilience refers to the ability of the infrastructure to withstand disruptions, minimize downtime, and provide redundancy in case of failures or network congestion. 5.2.1. Sub-Criteria: Availability of alternate entry paths for digital connectivity infrastructure (Weightage – 3) i. Objective: To assess the availability of alternate external entry paths in the property. The alternate entry paths enable the service providers to extend digital connectivity with route diversity which reduces the service disruptions in case of fault in one segment of the network ring including any damage within the property. The availability of route diversity up to the telecom rooms/telecom areas is an ideal scenario. 162ii. Assessment Methodology: a. Physical verification as per design documents: 1. Examine on-site layouts for ducts from the entry points and cable pathways to confirm the availability of alternate entry paths for DCI in the property. 2. Sufficient capacity for multiple service providers. b. Supporting documents: Ducts and pathway layout diagrams to verify the availability on site. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement No. (Yes/ No) (Upload/ DCRA level) Ducts layout diagrams from 1. different external entry points for Record and Upload fiber/ DCI Pathway layout diagrams from 2. ducts to telecom room(s)/telecom Record and Upload area(s) for fiber/ DCI Table 5.10: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement Availability of alternate duct from property entry point and 1. 3 cable pathway routes till telecom room(s)/telecom area(s) Availability of alternate duct from property entry point till 2. 2 telecom room(s)/telecom area(s) Availability of alternate cable pathway routes from 3. 1 common location in property till telecom room(s)/telecom area(s) Table 5.11: Scoring criteria 1635.2.2. Sub-Criteria: Non-flooding measures for DCI installation (Weightage – 3) i. Objective: Flooding can cause significant damage to digital connectivity infrastructure and disruption in digital connectivity. Measures like raised installations, waterproof enclosures, and drainage systems may prevent flooding of key DCI elements. This sub-criterion intends to the implementation of non-flooding measures in the property to protect the DCI. ii. Assessment Methodology: a. Site Inspection: 1. Check with the site layout and actual location of telecom rooms/telecom area if they are located on higher floors, away from potential flooding zones like basements or ground floors. 2. Verify that power equipment like generator set, UPS, switch over panels are installed on raised platforms or locations which are less susceptible to flooding. 3. Verify that no water drain system is connected to the DCI rooms/telecom rooms/telecom areas which can cause backflow. b. Drainage System Review: Check the availability of drainage systems with functional checks to prevent backflow of floodwaters. c. Supporting documents: 1. Design and layout documentation to review infrastructure layouts to verify that flood prevention measures align with best practices. 2. Sample photographic evidence for key DCI system as proof of implementation. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance requirement Item description No. (Yes/ No) (Upload/ DCRA level) Site photos of whether DCI/ telecom room(s)/telecom 1. area(s) are above ground Record and Upload floor as per design and implementation? 164Record maintenance S. Compliance requirement Item description No. (Yes/ No) (Upload/ DCRA level) Site photos of whether key power systems like UPS/ Generators for DCI are 2. Record and Upload installed on ground or higher floor with non-flooding consideration? Site photos of whether drainage system is 3. Record and Upload implemented as per design layout? Table 5.12: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement Telecom/DCI room(s)/telecom area(s) and UPS are 1. 3 above ground floor and generators/ switching panels are installed with non-flooding considerations Only telecom/DCI room(s)/telecom area(s) is implemented above ground floor and backup power 2. 2 system (UPS) is implemented with non-flooding measure If telecom/DCI room(s)/telecom area(s) and 3. 1 generator system is implemented with non-flooding consideration Table 5.13: Scoring criteria 5.2.3. Sub-Criteria: Implementation of redundancy in power source and DCI paths (Weightage – 4) i. Objective: The redundant pathways for power and fiber cables inside the property provide path diversity in extending digital connectivity within and across the floor or building blocks. Redundancy should be applied to both the power supply and the connectivity pathways for ensuring that the DCI through other path can take over without impacting digital connectivity. 165ii. Assessment Methodology: a. Redundancy Verification: 1. Review the DCI for the presence of at least two independent power sources (e.g., main power grid and backup generators or UPS). 2. Examine the availability of path diversity for fiber or other cables across the building blocks, basements, and towers from telecom/digital connectivity infrastructure room(s)/telecom area(s). 3. Verify that digital connectivity till key aggregation points is supported by a minimum of two physically separated paths. b. Supporting documents: 1. Power and cable layout for DCI indicating path redundancy. 2. Sample test reports demonstrate that actual redundancy performance has been tested during commissioning. c. Documentation Review: 1. Verify power and cable layout diagram for DCI indicating path redundancy with actual implementation. 2. Validate test reports to confirm that redundancy mechanisms function as intended. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement No. (Yes/ No) (Upload/ DCRA level) Whether DCI is supported 1. with redundant power Record sources (Generator/UPS)? Whether power system network layout for DCI is 2. Record and Upload implemented with path diversity? Whether sample test reports 3. demonstrate testing of Record and Upload redundancy? 166Record maintenance S. Compliance Item description requirement No. (Yes/ No) (Upload/ DCRA level) Whether path diversity for fiber and other cables (DTH/ ethernet as applicable) across the building blocks, 4. basements and towers from Record and Upload telecom/digital connectivity infrastructure room(s)/telecom area(s) is implemented? Table 5.14: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If redundant paths are implemented for power 1. 4 system to DCI and fiber path in the property If either the power system to DCI or the fiber path 2. 2 incorporate path redundancy Table 5.15: Scoring criteria 5.3. Future Readiness of Digital Connectivity Infrastructure (Weightage – 10) Future readiness in digital connectivity infrastructure ensures that properties are equipped to support next-generation telecom technologies, evolving connectivity needs and increasing data demands. Future-ready property may be considered to have been designed to adapt, scale, and integrate upcoming innovations in digital connectivity, enabling seamless adoption of emerging technologies like 5G, advanced Wi-Fi and smart building solutions. 5.3.1. Sub-Criteria: Availability of the latest generation of mobile connectivity (Weightage – 4) i. Objective: The infrastructure should be equipped to support the latest generation of mobile connectivity, such as 4G/5G and future network standards, to ensure high-speed, low-latency, and reliable communication. The availability of advanced mobile infrastructure significantly impacts digital connectivity performance and user experience. This sub-criterion focuses on assessing whether a property has the necessary infrastructure to support current and next-generation mobile networks and is future-ready for upcoming technologies. 167ii. Assessment Methodology: a. Inspection of latest technology installed Infrastructure: 1. Physical Verification: Inspect the property’s mobile network infrastructure, providing coverage to the property including distributed antenna systems (DAS), and backhaul connectivity. 2. Technology Support: Evaluate if the installed infrastructure is sufficient to provide coverage in the different areas of the property. b. Technical Validation: 1. Cross-check compatibility with current frequency bands with different service providers for latest/ current technology. c. Supporting documents: 1. List of the latest generation mobile connectivity equipment’s installed in the property. 2. Photographs of installed latest generation mobile connectivity equipment. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Whether the equipment installed supports the 1. Record latest generation of mobile connectivity? Photographs of installed 2. latest generation mobile Record and Upload connectivity equipment Table 5.16: Compliance checklist 168iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. If equipment like DAS, RRU, Base Station, etc. 1. 4 supporting 5G and 4G technology are installed in the property for mobile connectivity If equipment like DAS, RRU, Base Station, etc. 2. 2 supporting 4G or 5G technology are installed in the property for mobile connectivity Table 5.17: Scoring criteria 5.3.2. Sub-Criteria: Support for future bands (Weightage – 3) i. Objective: To ensure long-term relevance and adaptability, digital connectivity infrastructure must be designed to support the integration of future wireless communication bands and evolving wired and mobile technologies. The rapid evolution of telecommunications standards, frequency bands, and network technologies necessitates a future-proof approach to infrastructure planning. This enables seamless upgrades, minimizes costly retrofitting, and ensures properties remain technologically competitive for years to come. ii. Assessment Methodology: a. Validate the support or upgradability of installed Digital Connectivity Infrastructure (DCI) for future bands for latest technology. b. Verify RF infrastructure installed like radio units, baseband units, duplexers, combiners, and transmitters, as applicable, are capable for supporting upcoming technologies and frequency bands. c. Supporting documents: 1. Bill of Material (BoM) installed at the property and datasheets for relevant equipment. 169iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format. Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Bill of Material (BoM) installed at building 1. Record along with datasheets for relevant equipment Whether DCI supports future bands for mobile 2. or Wi-Fi network as Record and Upload applicable as per datasheets? Table 5.18: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If installed infrastructure supports future bands for 4G and 5G technology and/or Wi-Fi network as per 1. 3 the extant National Frequency Allocation Plan issued by DoT. If installed infrastructure supports future bands for 2. 2 4G technology and/or Wi-Fi network as per the extant National Frequency Allocation Plan issued by DoT. If installed infrastructure supports future bands for 3. 1 4G technology or Wi-Fi network as per the extant National Frequency Allocation Plan issued by DoT. Table 5.19: Scoring criteria 5.3.3. Sub-Criteria: Upgradability of wireline DCI (Weightage – 3) Objective: Wireline digital connectivity infrastructure (DCI), such as fiber-optic networks, plays a crucial role in ensuring high-speed internet access and seamless communication. As technology evolves, infrastructure must be designed to accommodate future upgrades, such as higher bandwidth capacities, new transmission standards, and enhanced network architectures. This sub-criterion evaluates whether the existing fiber-optic network can be scaled or upgraded without requiring extensive rework. 170i. Assessment Methodology: a. Existing bandwidth verification: 1. Assess the current fiber-optic network’s bandwidth capabilities to determine if it supports high-speed data transfer (e.g., 1 Gbps, 10 Gbps, or higher). 2. Evaluate the type of fiber used and whether it can support technologies such as Dense Wavelength Division Multiplexing (DWDM) or Passive Optical Networks (PON). b. Scalability review: 1. Inspect the physical infrastructure, including cable pathways, ducts, and fiber termination points, to verify if additional fiber cables can be added in the future without major structural modifications. 2. Check the fiber distribution frames to assess whether they allow easy upgrades or expansions. 3. Determine whether there is spare capacity in existing ducts and conduits to accommodate additional fiber strands if needed. c. Supporting documents: 1. Documents to demonstrate upgradability of wireline DCI. 2. Photographic evidence of installed wireline DCI to document their capacity for future expansion. ii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement No. (Yes/ No) (Upload/ DCRA level) Upgradability of existing wireline DCI equipment’s 1. Record (switches/ routers/ splitters/ PON etc.) and relevant cables Whether the bandwidth supported through optical 2. Record and Upload fiber with speed 1 Gbps or higher? Table 5.20: Compliance checklist 171iii. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. If existing wireline infrastructure is on fiber and support 1. 3 minimum 1 Gbps to end users If existing wireline infrastructure is on fiber and support 2. 2 minimum 500 Mbps to end users If existing wireline infrastructure is on fiber and support 3. 1 minimum 100 Mbps to end users Table 5.21: Scoring criteria 5.4. Provision of Wired Connectivity Infrastructure (Weightage – 20) This criterion evaluates the availability, quality, and scalability of the wired connectivity infrastructure within a property. A robust wired network ensures high-speed, reliable, and low-latency digital connectivity, supporting various applications such as business operations, smart building technologies and residential broadband needs as per property use. 5.4.1. Sub-Criteria: Backhaul fiber connectivity (service provider to property) (Weightage – 10) i. Objective: A high-capacity fiber optic backhaul connection is essential to ensure high-speed and uninterrupted digital connectivity for users within the property. The presence of a dedicated fiber connection from the service provider to the property enhances network performance, reduces latency, and supports high-bandwidth applications such as video conferencing, cloud computing, and smart building management systems. ii. Assessment Methodology: a. Fiber availability check: 1. Conduct a physical verification of the fiber optic backhaul infrastructure connected to the service provider’s network. 2. Check redundancy measures, such as dual entry fiber paths, in place for uninterrupted fiber connectivity in case of failure. 172b. Bandwidth capacity check: 1. Record the provisioned Bandwidth capacity in the property for each service provider. i. BW capacity on fiber ii. BW capacity on wireless iii. BW on any other media (please specify) c. Supporting documents: 1. Fiber cable details from service providers to the property and supporting documents regarding available bandwidth from each service provider on fiber. d. Documentation Review: Validate the Telecom/ Internet service provider agreements and fiber/ bandwidth testing results. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) 1. Fiber testing results Record Photographs of fiber termination point at 2. Record and Upload main telecom room/telecom area Table 5.22: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Criteria [(5) *(No. of wireline service providers having fiber backhaul) (No. of wireline service providers present in the property)] Score 1. 10 Awarded = + [(5) *(No. of wireless service providers having fiber backhaul) (No. of wireless service providers present in the property)] Table 5.23: Scoring criteria 1735.4.2. Sub-Criteria: Fiber connectivity till user premises (Weightage – 5) i. Objective: Sub-criterion assesses whether high-capacity fiber-optic infrastructure is extends from the telecommunication room/ transmission room/telecommunication area up to the end-users within a property. The aim is to facilitate the extension of digital connectivity to the residents, businesses, and offices. A fiber-optic connection reaching the user premises guarantees superior bandwidth, lower latency, and future-proof infrastructure capable of supporting evolving digital requirements such as 5G backhaul, cloud services, and smart building applications. The well planned and laid fiber cables from telecom room(s)/telecom area(s) to the user premises (flat/home/office/shop etc. as applicable) enables faster provisioning and easy to maintain. ii. Assessment Methodology: a. Physical Inspection: Verify that fiber-optic cabling extends up to each residential, office, or commercial unit within the property. b. Supporting documents: 1. Fiber network architecture showing fiber distribution from the telecom room/telecom area or meeting point to each unit. 2. Fiber test reports confirming connectivity to each unit iii. Compliance check list: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Fiber layout diagrams 1. Record and Upload up to user premises Sample fiber test reports 2. confirming connectivity Record and Upload to each user premise Table 5.24: Compliance checklist 174iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If fiber connectivity is extended from telecommunication 1. 5 room/ transmission room/telecommunication area to all user units within the property If fiber connectivity is extended from telecommunication 2. 4 room/ transmission room/telecommunication area to a minimum of 75% of user units within the property If fiber connectivity is extended from telecommunication 3. 3 room/ transmission room/telecommunication area to a minimum of 50% of user units within the property If fiber connectivity is extended from telecommunication 4. 2 room/ transmission room/telecommunication area to a minimum of 30% of user units within the property Table 5.25: Scoring criteria 5.4.3. Sub-Criteria: Fiber connectivity in each room or office or commercial space (Weightage – 5) i. Objective: The goal of this sub-criterion is to assess whether every individual space within the property, whether a residential unit, office, or commercial establishment—has fiber connectivity. This guarantees seamless high-speed internet access across the entire property, eliminating connectivity dead zones and ensuring a uniform digital experience for all occupants. ii. Assessment Methodology: a. Visual Inspection: Inspect rooms, offices, or commercial spaces on a sample basis to confirm the presence of fiber-optic connectivity infrastructure and termination points in each room/ office. b. Supporting documents: 1. Network layout diagram for user units showing fiber terminations and sample test reports for fiber terminations. 2. Site survey reports and photographic evidence. 175iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Item Compliance S. No. requirement (Upload/ description (Yes/ No) DCRA level) Network layout diagram for user 1. Record units showing fiber terminations Sample test reports for fiber 2. Record and Upload terminations testing Table 5.26: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If fiber connectivity is extended in each room/ office/ 1. 5 commercial space of all user units within the property If fiber connectivity is extended in each room/ office/ 2. 4 commercial space of minimum 75% of user units within the property If fiber connectivity is extended in each room/ office/ 3. 3 commercial space of minimum 50% of user units within the property If fiber connectivity is extended in each room/ office/ 4. 2 commercial space of minimum 30% of user units within the property Table 5.27: Scoring criteria 1765.5. Availability of Service Providers (Weightage – 15) This criterion evaluates the number and diversity of wireline and mobile service providers that have integrated their services with the Digital Connectivity Infrastructure (DCI) of a property. A higher number of available providers ensure better service quality, redundancy, and consumer choice. 5.5.1. Sub-Criteria: Number of wireline Internet Service providers having integration with Digital Connectivity Infrastructure (Weightage – 7.5) i. Objective: The presence of multiple wireline Internet Service Providers (ISPs) within a property significantly enhances competition, service quality, redundancy, and network resilience, ensuring reliable and high-speed digital connectivity. A multi-ISP infrastructure benefits property managers, businesses, and residents by providing greater flexibility, improved service continuity, and optimized cost structures. ii. Assessment Methodology: a. Verification of ISP Integration: Confirm the number of wireline TSP/ ISPs integrated with the DCI by inspecting the infrastructure and service availability. b. Telecom/Internet Service Provider Agreement Review: Verify agreements with TSP/ ISPs and sample integration test reports. c. Validation: Verify that all integrated TSP/ ISPs are operational. d. Supporting documents: 1. Telecom/ Internet Service Provider (TSP/ ISP) Agreements. 2. Network integration certificates/ test reports. 3. Service subscription status. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) Telecom/ Internet 1. Service Provider Record (ISP) Agreements 177Record maintenance Compliance S. No. Item description requirement (Upload/ (Yes/ No) DCRA level) Network integration 2. certificates/test Record reports Service subscription 3. Record and Upload status Table 5.28: Compliance checklist iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If 3 or more internet service providers have 1. 7.5 integration with DCI in the property with active service subscription If a minimum of 2 internet service providers have 2. 5 integration with DCI in the property with active service subscription If at least one internet service provider has 3. 2 integration with DCI in the property with active service subscription Table 5.29: Scoring criteria 5.5.2. Sub-Criteria: Number of Mobile Service providers having coverage or integration with Digital Connectivity Infrastructure (Weightage – 7.5) i. Objective: The objective of this sub-criterion is to assess the extent to which multiple mobile service providers (TSPs) are integrated with the property’s digital connectivity infrastructure (DCI) or have adequate service coverage measured as per methodology in section 5.6. Having multiple mobile service providers ensures users have reliable network coverage, high-quality service, and reduced congestion, particularly in high-density areas like commercial properties, residential complexes, and office spaces. 178ii. Assessment Methodology: a. Coverage Verification: 1. Confirm the number of Telecom Service Providers (TSPs) providing indoor coverage for the property. 2. Validate integration of the DCI with In-Building Solutions (IBS)/ Small Cells/ Wi-Fi offload for enhanced indoor mobile coverage. b. Supporting documents: 1. Agreements signed with Telecom Service Providers. 2. Walk/drive test results and/or RF coverage map in the property c. Documentation Review: Validate the TSP agreements and network integration test reports. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Walk/drive test results and/or RF coverage map in 1. Record and Upload the property Network performance test 2. results from multiple Record operators Agreements signed with Telecom Service Providers 3. Record (without commercial details) Table 5.30: Compliance checklist 179iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If 3 or more mobile service providers individually have overall more than 75% coverage (RSRP ≥ - 1. 7.5 110 dBm) for 4G/5G services in the property either through integration with DCI or otherwise. If at least two mobile service providers individually have overall more than 75% coverage 2. 5 (RSRP ≥ -110 dBm) for 4G/5G services in the property either through integration with DCI or otherwise. If at least one mobile service providers have overall more than 75% coverage (RSRP ≥ -110 3. 2 dBm) for 4G/5G services in the property either through integration with DCI or otherwise. Table 5.31: Scoring criteria 5.6. Service Performance (Weightage – 25) Service performance is a critical factor in evaluating the digital connectivity of a property. This criterion assesses service performance parameters to assess digital experience in the property including lifts and basements. For assessment of mobile service coverage, the reference minimum signal strength for 2G/4G/5G technology shall be same as prescribed by TRAI for publishing of coverage map under revised QoS regulation i.e. ‘THE STANDARDS OF QUALITY OF SERVICE OF ACCESS (WIRELINE AND WIRELESS) AND BROADBAND (WIRELINE AND WIRELESS) SERVICE REGULATIONS, 2024 (06 of 2024)’. To assess service performance for mobile (data and voice services) and Wi-Fi services (data services), at least one sample for each of 5x5 meter or less size of tile size will be collected as far as feasible for respective service provider. For example, if the total public area of the property is 10000 square meters, then a minimum of 400 samples in each day are to be collected for relevant parameters. TRAI App shall be used for the testing of coverage and download speeds. To calculate the download speeds for mobile and Wi-Fi services, all the download speed samples shall be arranged in descending order (starting highest download speed recorded during entire assessment period) and the 80th percentile value, arrived after such arrangement, shall be considered the minimum download speed. For illustration, if a total of 1200 samples have been collected during the assessment period, then these values 180shall be arranged in descending order and 1200*0.8=960th value of download speed shall be taken as minimum download speed for the mobile or Wi-Fi service. For assessment of voice service performance, a structured and repeatable methodology shall be followed to measure key parameters. During the assessment, one test device (call terminating) will be placed at a fixed location in the property and other device (call originating) shall be used for sample collection around different areas of the property as per sampling methodology. Each test call shall begin with dial initiation, and a maximum of 15 seconds shall be allowed for the call to be successfully established. Calls not connected within this duration shall be recorded as failed attempts. For calls that are successfully established, the call shall be maintained for a duration of 90 to 120 seconds to observe call stability and identify any premature disconnections. After completion of the call duration, the call shall be normally terminated. A wait time of 15 seconds shall be observed before initiating the next call. This process shall be repeated in accordance with the sampling plan. The same methodology shall be referred to in the subsequent sections where Call Setup Time, Call Setup Success Rate, and Call Drop Rate are defined and calculated. The DCRA shall use industry-standard tools for assessment of voice service performance. Further, DCRA must ensure using the same tool for evaluating all service providers within a property to assess voice service performance. Figure 5.1: Call Flow for measuring Voice services performance 5.6.1. Sub-Criteria: Mobile network coverage and performance in public areas of property (Weightage – 6) i. Objective: The mobile network performance in public areas (e.g., common area, lobbies, corridors) should meet minimum requirements for signal strength and speed which is essential for superior user experience, safety, and efficient operations. ii. Assessment Methodology: a. Conduct RF testing for mobile coverage in public spaces like lobbies, corridors, common utilities like gym, banquet hall, garden, parking, lifts, basements, and entrances using industry standard tools. 181b. Assess data speed and voice call quality over minimum three days (preferably 10 am to 8 pm with samples uniformly distributed covering peak hours [10 am to 12 noon and 6 pm to 8 pm] in property) using prescribed methodology for each service provider whose coverage is available on the property and accounted under criteria ‘5.5- Availability of Service Providers’. Measurements to be carried out shall include peak as well as off-peak hours. c. The call setup time, call setup success rate and call drop rate, for voice services, will be measured as per the measurement methodology prescribed in section 5.6.1. ii. d. Number of test samples and methodology shall be as prescribed in section 5.6 above. d. The following methodology shall be used for calculating call setup success rate, call drop rate and call setup time: 1. Call setup success rate: Call Setup Success Rate is defined as the ratio of Established Calls to Call Attempts. ‘Established Calls’ mean the following events have happened in call setup: (a) Call attempt is made (b) The signaling channel is allocated (c) The call is routed to the outwards path of the terminating network (d) An alert signal is received by caller in the form of ring back tone, busy tone, or an announcement. CSSR = (Total Call Established/ Total Call Attempt) *100 2. Call Drop rate: Call drop represents the service provider network’s ability to maintain a call once it has been successfully established. This parameter shall include both incoming calls and outgoing calls which, once they have been established and have an assigned traffic channel/ bearer, are dropped, or interrupted before their normal completion by the user, the cause of the early termination being within the service provider’s network Call Drop Rate = (Total Call Drop/Total Call Established) *100 3. Call setup time: Time taken from call initiate to call alerting/ringing. Call Setup Time = T2- T1 T2- Ringing (VoLTE/VoNR), T1- Invite (VoLTE/VoNR) iii. Supporting documents: 1. Walk/drive test results and/or RF coverage map of public areas 2. Speed test logs and call setup time, call setup success rate and call drop rate reports. 182iv. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Walk/drive test results 1. and/or RF coverage map Record and Upload of public areas Speed test logs, call setup 2. time, call setup success Record and Upload rate and call drop rate Speed and coverage samples mapped on the 3. Record and Upload Layout maps (floors/areas) Table 5.32: Compliance checklist v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement Part A If at least 3 service providers individually have overall more than 85% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G services in public areas (including common area, 1. 4 lifts, and basements) with minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. If at least two service providers individually have overall more than 85% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G services in public areas (including common area, 2. 3 lifts, and basements) with minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. If at least one service provider has overall more than 85% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G services in public areas (including common area, lifts, 3. 2 and basements) with minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. 183S. No. Score Compliance Requirement Part B If call drop rate ≤ 2% and call setup success rate ≥ 98% 1. 2 for each service provider If call drop rate ≤ 2% or call setup success rate ≥ 98% 2. 1 for each service provider Note 1: Refer methodology in Section 5.6 for calculation of minimum download speed. Note 2: This sub-criterion is evaluated in two parts — Part A and Part B. The property shall be assessed separately under each part. The overall score for this sub-criterion shall be the sum of the scores awarded in Part A and Part B. Table 5.33: Scoring criteria 5.6.2. Sub-Criteria: Secure public Wi-Fi network coverage and performance in public areas of property (Weightage – 4) i. Objective: Public Wi-Fi in the property may complement the mobile coverage. However, it should be secure and offer a high level of performance, with fast speeds and low latency. With secure and seamless public Wi-Fi coverage in the property, consumers can avail the data and voice service. The assessment shall include evaluating its Wi-Fi network availability, security measures in place, speed, and latency required for reliable digital connectivity. ii. Assessment Methodology: a. Identify all public areas within the property where Wi-Fi services are provided, such as lobbies, lounges, cafeterias, parking areas, lifts, basements, and open seating spaces. b. Conduct sample WPA2/ WPA3 compliance checks for security. c. Conduct speed and latency tests covering peak hours (10 am to 12 noon and 6 pm to 8 pm) over minimum three days (preferably 10 am to 8 pm) using industry standard tools using prescribed methodology. 184iii. Supporting documents: 1. Speed Test Results: Logs of speed and latency test results from various locations and times, demonstrating network reliability. 2. Wi-Fi Security Audit Reports: Reports confirming compliance with WPA2/ WPA3 security standards, network authentication mechanisms, and encryption configurations. iv. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Wi-Fi speed test 1. Record and Upload results Wi-Fi security audit 2. Record reports Speed samples 3. mapped on the Layout Record and Upload maps (floors/areas) Table 5.34: Compliance checklist v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If minimum download speed of 20 Mbps is 1. 4 available from Wi-Fi in public or common area of the property (including lifts and basements). If minimum download speed of 10 Mbps is 2. 2 available from Wi-Fi in public or common area of the property (including lifts and basements). Note: Refer methodology in Section 5.6 for calculation of minimum download speed. Table 5.35: Scoring criteria 1855.6.3. Sub-Criteria: Mobile network coverage and performance in non-public areas (Weightage – 5) i. Objective: The mobile network should maintain high performance in private or restricted areas, such as residential flats, offices, conference rooms, executive cabins etc. within a property. The objective of this criterion is to assess the availability of mobile network coverage in private areas of the property. ii. Assessment Methodology: a. Conduct RF testing for mobile coverage in pre-defined non-public areas using industry standard tools. b. Assess data speed and voice call quality over minimum three days (preferably 10 am to 8 pm with samples uniformly distributed covering peak hours [10 am to 12 noon and 6 pm to 8 pm] in property) using prescribed methodology for each service provider whose coverage is available on the property and accounted under criteria ‘5.5- Availability of Service Providers’. Measurements to be carried out shall include peak as well as off-peak hours. c. The call setup time, call setup success rate and call drop rate, for voice services, will be measured as per the measurement methodology prescribed in section 5.6.3. ii. d. Number of test samples and methodology shall be as prescribed in section 5.6 above. d. The following methodology shall be used for calculating call setup success rate, call drop rate and call setup time: 1. Call setup success rate: Call Setup Success Rate is defined as the ratio of Established Calls to Call Attempts. ‘Established Calls’ mean the following events have happened in call setup: (a) Call attempt is made (b) The signaling channel is allocated (c) The call is routed to the outwards path of the terminating network (d) An alert signal is received by caller in the form of ring back tone, busy tone, or an announcement. CSSR = (Total Call Established/ Total Call Attempt) *100 1862. Call Drop rate: Call drop represents the service provider network’s ability to maintain a call once it has been successfully established. This parameter shall include both incoming calls and outgoing calls which, once they have been established and have an assigned traffic channel/ bearer, are dropped, or interrupted before their normal completion by the user, the cause of the early termination being within the service provider’s network Call Drop Rate = (Total Call Drop/Total Call Established) *100 3. Call setup time: Time taken from call initiate to call alerting/ringing. Call Setup Time = T2- T1 T2- Ringing (VoLTE/VoNR), T1- Invite (VoLTE/VoNR) iii. Supporting documents: 1. Walk/drive test results and/or RF coverage map of the area under test 2. Speed test logs and call setup time, call setup success rate and call drop rate reports. iv. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Walk/drive test results and/or RF 1. Record and Upload coverage map of the area under test Speed test logs, call setup time, call setup 2. Record and Upload success rate and call drop rate Speed and coverage samples mapped on 3. Record and Upload the Layout maps (floors/areas) Table 5.36: Compliance checklist 187v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement Part A If at least 3 service providers individually have overall more than 80% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G 1. 4 services in non-public areas, with minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. If at least 2 service providers individually have overall more than 70% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G 2. 3 services in non-public areas, with average minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. If at least 2 service providers have overall more than 50% mobile coverage (RSRP ≥ -110 dBm) for 4G/5G services in 3. 2 non-public areas, with average minimum download speed of 10Mbps for 4G or 100 Mbps for 5G technology as applicable. Part B If call drop rate ≤ 2% and call setup success rate ≥ 98% 1. 1 for each service provider If call drop rate ≤ 2% or call setup success rate ≥ 98% for 2. 0.5 each service provider Note 1: Refer methodology in Section 5.6 for calculation of minimum download speed. Note 2: This sub-criterion is evaluated in two parts — Part A and Part B. The property shall be assessed separately under each part. The overall score for this sub-criterion shall be the sum of the scores awarded in Part A and Part B. Table 5.37: Scoring criteria 1885.6.4. Sub-Criteria: Secure public Wi-Fi network coverage and performance in non-public areas (Weightage – 5) i. Objective: Public Wi-Fi in the property may complement the mobile coverage. However, it should be secure and offer a high level of performance, with fast speeds and low latency. With secure and seamless public Wi-Fi coverage in the property, consumers can avail the data and voice service. The goal is to assess Wi- Fi coverage in non-public areas, such as residential flats, enterprise workspaces, executive offices, conference rooms, etc. These areas require reliable, high-speed, and encrypted Wi-Fi connectivity to support business operations, data security, and seamless enterprise communication. ii. Assessment Methodology: To evaluate compliance with this sub-criterion, the following steps will be undertaken: a. Identify all non-public areas within the property where Wi-Fi services are provided. b. Conduct sample WPA2/WPA3 compliance checks for security. c. Conduct speed and latency tests covering peak hours (10 am to 12 noon and 6 pm to 8 pm) over minimum three days (preferably 10 am to 8 pm) using industry standard tools using prescribed methodology. iii. Supporting documents: 1. Speed Test Results: Logs of speed and latency test results from various locations and times, demonstrating network reliability. 2. Wi-Fi Security Audit Reports: Reports confirming compliance with WPA2/ WPA3 security standards, network authentication mechanisms, and encryption configurations. 189iv. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) Wi-Fi security 1. Record certifications 2. Wi-Fi speed test results Record and Upload Speed samples mapped 3. on the Layout maps Record and Upload (floors/areas) Table 5.38: Compliance checklist v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. If minimum download speed of 20 Mbps is available from 1. 5 Wi-Fi in non-public area of the property. If minimum download speed of 10 Mbps is available from 2. 3 Wi-Fi in non-public area of the property. If minimum download speed of < 10 Mbps and > 2 Mbps 3. 2 is available from Wi-Fi in non-public area of the property. Note: Refer methodology in Section 5.6 for calculation of minimum download speed. Table 5.39: Scoring criteria 1905.6.5. Sub-Criteria: Average download speed of different wireline network(s) in respective highest speed plan (Weightage – 5) i. Objective: The objective of this sub-criterion is to assess the highest average download speed supported by different wireline networks or service providers under their offered plans in the property. ii. Assessment Methodology: a. Conduct speed tests using standard tools (TRAI App). Conduct tests during the prescribed time window (preferably 10 am to 8pm) including peak traffic hour(s) (10 am to 12 noon and 6 pm to 8 pm) at least at five different user locations distributed across the property as far as possible. Minimum five test samples per location shall be collected. b. To calculate the average download speeds, all the download speed samples shall be arranged in descending order (starting highest download speed recorded during entire assessment period) and the 90th percentile value, arrived after such arrangement, shall be considered the average download speed. For illustration, if a total of 120 samples have been collected during the assessment period, then these values shall be arranged in descending order and 120*0.9=108th value of download speed shall be taken as average download speed. c. Supporting documents: Speed test results with timestamps. iii. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Item Compliance requirement (Upload/ DCRA No. description (Yes/ No) level) Speed test results 1. Record and Upload with timestamps Speed samples mapped on the 2. Record and Upload Layout maps (floors/areas) Table 5.40: Compliance checklist 191iv. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. Score Compliance Requirement No. If download speed of any two wireline network is more 1. 5 than 500 Mbps as calculated above [section 5.6.5 ii. b.] If the download speed of any two wireline network is more 2. 4 than 250 Mbps as calculated above [section 5.6.5 ii. b.] If the download speed of any two wireline network is more 3. 3 than 100 Mbps as calculated above [section 5.6.5 ii. b.] If the download speed of any two wireline network is more 4. 2 than 50 Mbps as calculated above [section 5.6.5 ii. b.] Table 5.41: Scoring criteria 5.7. User Experience (Weightage – 10) User experience assesses user feedback on digital connectivity, including network reliability, speed, latency, and ease of access. It considers factors like seamless browsing, streaming quality, and minimal disruptions. A positive experience indicates robust connectivity, while frequent issues highlight areas for improvement. 5.7.1. Sub-Criteria: User feedback on digital connectivity experience (Weightage – 10) i. Objective: The objective of this sub-criterion is to collect and analyze user feedback regarding their experience with mobile, wireline, and Wi-Fi services in a property. User insights help assess the real-world performance of the digital connectivity infrastructure, identify gaps in service quality and drive improvements to enhance the overall connectivity experience. ii. Assessment Methodology: a. Conduct structured surveys capturing user satisfaction on voice call quality, voice call accessibility, voice call retainability, data speed (wireline and wireless), latency, service uptime and coverage. b. The feedback should be collected from a minimum of 10% of the users of the property if the total users are less than 1000. In case total users are more than 1000, then feedback may be collected from a minimum of 100 users. The users in survey should be distributed across gender and broad adult age groups. 192iii. Supporting documents: 1. User feedback form (please refer to Appendix section for the indicative feedback form). iv. Compliance checklist: The DCRAs shall prepare and maintain the compliance summary in the following format: Record maintenance S. Compliance Item description requirement (Upload/ No. (Yes/ No) DCRA level) 1. User feedback form Record and Upload Table 5.42: Compliance checklist v. Scoring criteria: The DCRA shall award score against this sub-criterion as follows: S. No. Score Compliance Requirement If 80% of users provide overall positive experience for 1. 10 digital connectivity in the property If 70% of users provide overall positive experience for 2. 8 digital connectivity in the property If 60% of users provide overall positive experience 3. 6 for digital connectivity in the property If 50% of users provide overall positive experience for 4. 4 digital connectivity in the property If 40% of users provide overall positive experience for 5. 2 digital connectivity in the property Table 5.43: Scoring criteria Note: Overall positive experience refers to the user feedback provided in the form prescribed under Appendix 11.4 of this Manual. In this context, if a user has rated the Overall Experience as 4 or higher, the experience shall be considered as positive. 1935.8. Summary of Rating Score After assessing and scoring against each criterion and sub-criteria as per assessment methodology, the DCRA shall prepare the summary of rating score in following format for final updating in the rating platform for generating the rating certificate. It is to be noted that the scores against each sub-criteria will be awarded strictly as per the scoring criteria given above. Sub Score Criteria Criteria Weightage Sub-Criteria Criteria awarded No. Weightage by DCRA [a] [b] [c] [d] [e] 5.1.1 Redundancy of 2 Provision in power source power 5.1.2 UPS power infrastructure 4 backup for DCI 5.1 for ensuring 10 5.1.3 Power continuity reliable 2 monitoring digital connectivity 5.1.4 Building 2 Management System 5.2.1 Availability of alternate entry paths 3 for digital connectivity infrastructure Digital 5.2.2 Non-flooding Connectivity 5.2 10 measures for DCI 3 Infrastructure installation Resilience 5.2.3 Implementation of redundancy in 4 power source and DCI paths 5.3.1 Availability of the Future latest generation of 4 Readiness of mobile connectivity 5.3 Digital 10 5.3.2 Support for 3 Connectivity future bands Infrastructure 5.3.3 Upgradability of 3 wireline DCI 194Sub Score Criteria Criteria Weightage Sub-Criteria Criteria awarded No. Weightage by DCRA [a] [b] [c] [d] [e] 5.4.1 Backhaul fibre connectivity (service 10 provider to property) Provision of 5.4.2 Fibre Wired connectivity till user 5 5.4 20 Connectivity premises infrastructure 5.4.3 Fibre connectivity in each 5 room or office or commercial space 5.5.1 Number of wireline Internet Service providers having integration 7.5 with Digital Connectivity Availability of Infrastructure 5.5 Service 15 5.5.2 Number of Providers Mobile Service providers having coverage or 7.5 integration with Digital Connectivity Infrastructure 5.6.1 Mobile network coverage and 6 performance in public areas of property 5.6.2 Secure public Wi-Fi network Service 5.6 25 coverage and 4 Performance performance in public areas of property 5.6.3 Mobile network coverage and 5 performance in non- public areas 195Sub Score Criteria Criteria Weightage Sub-Criteria Criteria awarded No. Weightage by DCRA [a] [b] [c] [d] [e] 5.6.4 Secure public Wi-Fi network coverage and 5 performance in non- public areas 5.6.5 Average download speed of different wireline 5 network(s) in respective highest speed plan 5.7.1 User feedback on User 5.7 10 digital connectivity 10 Experience experience Table 5.44: Summary of Rating Score 1966. Award of Rating and Renewal The Digital Connectivity Rating is a standardized measure used to evaluate the quality, reliability, and readiness of a property's digital infrastructure and on ground service performance. The rating process assesses multiple factors, including infrastructure, regulatory compliance, service performance, and user experience. Once the assessment is completed, a final rating is assigned, helping property owners, tenants, and service providers make informed decisions regarding digital connectivity in that location. The rating also plays a crucial role in attracting potential businesses and residents who prioritize seamless digital connectivity. Additionally, this rating is subject to renewal at periodic intervals, ensuring that properties maintain or improve their connectivity standards over time. 6.1. Classification of Ratings Following the detailed assessment process outlined in Chapter 4 and 5 of this manual, a cumulative score is assigned to each property. Based on this score, a corresponding Digital Connectivity Rating from 1 star to 5 star is awarded, which serves as an indicator of the property's readiness to support high-speed and reliable digital services. Digital Connectivity Rating to be Score Range S. No. awarded 1. >=25-32 2. >32-40 3. >40-48 4. >48-56 5. >56-64 6. >64-72 7. >72-80 8. >80-88 9. More than 88 Table 6.1: Rating Scorecard 1976.2. Validity Period of Ratings The validity period refers to the duration for which a property’s Digital Connectivity Rating remains effective before requiring reassessment and renewal. The difference in validity periods between categories is likely based on factors such as: i. Infrastructure Stability: Well-equipped properties with robust digital infrastructure may have longer validity periods. ii. Usage and Demand: Properties with higher connectivity demands may require more frequent reassessments. iii. Regulatory Compliance: Changes in technology standards and regulations may impact validity duration. The validity period for Category ‘A’ Category and ‘B’ properties shall be as prescribed by the Authority from the date of issue of the rating certificate. 6.3. Reassessment Process To ensure the continued accuracy and relevance of digital connectivity ratings, rating platform provides a structured mechanism for property managers to apply for re-rating within the validity period of the existing digital connectivity rating certificate (Regulation 29). This process enables properties to reflect infrastructure upgrades, technological advancements, and regulatory compliance improvements, ensuring that the rating remains aligned with the latest connectivity standards. 6.3.1. Eligibility Criteria for Re-rating A property shall be eligible for re-rating under the following circumstances: i. Full upgrade of Digital connectivity infrastructure (DCI): If a property has undergone a comprehensive enhancement of its telecom infrastructure, the property manager may seek re-rating to reflect the improvements. Such upgrades may include: a. Expansion of fiber optic networks. b. Installation of in-building solutions to improve indoor coverage. c. Enhancement of power backup systems for digital infrastructure to ensure. seamless connectivity. d. Integration of smart network management systems. 198ii. Technological upgradation leading to demand for Re-rating by end users: If there has been a significant upgrade in the technology deployed at the property and end users or tenants demand a reassessment, a re-rating may be considered. Examples of such technological advancements include: a. Deployment of 5G, Wi-Fi or high-speed fiber networks to enhance connectivity. b. Significant improvements in broadband speed, latency, and network resilience. c. Implementation of next-generation digital services, such as IoT-enabled automation. d. Increased demand for an upgraded rating due to expanding digital service requirements from occupants, enterprises or businesses operating within the property. iii. Other changes affecting the rating as per regulatory criteria If any modifications or improvements impact the property’s compliance with DCRA rating parameters, a re-rating application may be submitted. Such changes may include: a. Increase in the number of telecom service providers offering wired or wireless services at the property b. Upgraded compliance with Model Building Bye-Laws (MBBL) and National Building Code (NBC) for digital infrastructure c. Expansion of telecom facilities to previously underserved areas within the property, ensuring enhanced access d. Improvement in service reliability, redundancy, and fault tolerance mechanisms 6.4. Renewal Process To ensure the continuity of a property’s digital connectivity rating, DCRA mandates that property managers apply for renewal of their rating before its expiry. The renewal process ensures that properties continue to meet the regulatory, technical, and service performance standards required for maintaining their digital connectivity classification (Regulation 19). The property manager may apply for renewal of ratings well in advance for continuity of rating for the property. 6.4.1. Application Timeline and Submission A property manager who intends to renew the digital connectivity rating certificate for a property under their ownership, control, or management must submit a renewal application on the rating platform at least 120 days prior to the expiry of the existing rating. This advance submission ensures sufficient time for assessment, verification, and issuance of the renewed certificate without any lapse in rating status. 199The renewal application may include: i. Any changes or upgrades made to the digital connectivity infrastructure since the last assessment. ii. A self-declaration of continued compliance with the applicable Model Building Bye- Laws (MBBL), National Building Code (NBC), and DCRA guidelines. iii. Payment of the renewal processing fee as per the prescribed schedule. The application for renewal shall be made through the rating platform. 6.4.2. Assessment and Verification Process Upon receiving the renewal request, DCRA will undertake a comprehensive reassessment to verify that the property still meets the required connectivity standards. The assessment process shall be similar to that followed for award of ratings first time and may inter-alia include: i. Review of documentation: Validation of submitted records, compliance reports, and service provider agreements. ii. Infrastructure inspection: A physical or digital audit of the property’s telecom infrastructure, ensuring continued adherence to the original rating criteria. iii. Performance evaluation: Assessment of service reliability, network availability, user feedback, and any upgrades implemented since the last rating period. iv. Regulatory compliance check: Verification of compliance with MBBL, NBC, and other applicable digital infrastructure standards. If the property meets or exceeds the required standards, the Digital Connectivity Rating Certificate will be renewed for the next validity period. 6.4.3. Renewal Outcome and Rating Status The property will receive a renewed rating certificate, valid for the next certification cycle, with updated documentation reflecting the latest assessment. 2007. Reporting and Feedback Mechanism A well-defined stakeholder reporting, and feedback mechanism is essential for maintaining transparency, accountability, and continuous improvement in the digital connectivity rating process for properties. This mechanism ensures that all stakeholders, including property managers, service providers, infrastructure providers, and end users have a structured platform to report issues against the rated, provide feedback, and suggest improvements to the property manager related to digital connectivity within rated properties. 7.1. Monitoring and Reporting Mechanism DCRA is responsible for overseeing feedback and complaints related to the ratings awarded to properties throughout the rating certificate’s validity as per following provisions regulation 11. i. “Every DCRA shall monitor feedback or complaints received from service providers or end users during the validity of the rating certificate of the properties, as received through the rating platform, concerning the ratings awarded by DCRA. ii. Every DCRA shall examine feedback or complaints received under sub-regulation (1) and evaluate the need for either review of rating awarded or corrective actions required by the property manager and take follow up action with the property manager, if required, for resolving such identified issues.” 7.2. Mechanism for Stakeholder Feedback A standardized feedback mechanism will be provided in the rating platform to enable feedback-based oversight on the status of digital connectivity in rated properties during validity of ratings. Stakeholder feedback will be made available to the concerned property manager and DCRA against each rated property. The stakeholders will be required to validate themselves to submit feedback through the platform. The feedback from the stakeholders shall be supported with relevant evidence(s). The high-level approach for feedback lifecycle will include: i. Feedback Categories: a. Connectivity Performance: Reports on issues such as poor network coverage, insufficient infrastructure, or slow internet speeds. b. Infrastructure Gaps: Identification of areas requiring upgrades to meet TRAI standards. c. General Suggestions: Recommendations to improve the overall framework and efficiency. 201ii. Feedback Processing and Resolution by property manager: a. Acknowledgment: Feedback will be acknowledged automatically by rating platform. b. Review and evaluation: All feedback received during a month/ quarter (based on volume of feedback or issues) will be reviewed by the property manager for evaluation of any corrective action required. In case any corrective action is proposed, it will be updated on the rating platform for information of concerned stakeholders. In addition, property managers may also use other channels of communication for this purpose. iii. Yearly review of stakeholder feedback by DCRA: DCRA shall review the issues and feedback reported by stakeholders at least on a yearly basis from the date of issue of rating certificate. However, in the case of large number of feedback/complaints for any rated property, DCRA shall undertake review as per requirement or as directed by the Authority. The summary report of such reviews covering analysis of feedback, conclusion, and recommended actions by the property manager, if any, shall be uploaded against each property. iv. Corrective action by the property manager: The property manager concerned shall take corrective action, if any recommended by DCRA, in a time-bound manner within the timelines suggested by the DCRA. The action taken report by the property manager shall be uploaded against the property for review by the DCRA and closure of observations. 7.3. Addressing Non-Compliance Any instance of non-compliance by the property manager or DCRA shall be dealt in accordance with the provisions of the regulations. 2028. Appeal Process To uphold transparency, fairness, and accountability, the rating framework provides a structured appeal process for property managers who wish to challenge their assigned rating. This chapter details the procedures, timelines, and regulatory provisions governing appeals, ensuring they are handled promptly and impartially. The appeal process, under regulation 27, offers property managers a formal mechanism to request a review of their rating if they believe the assessment does not accurately represent the digital connectivity infrastructure of their property. 8.1. Filing of Appeal by Property Manager Property managers who are dissatisfied with the Digital Connectivity Rating assigned to their property by DCRA may file an appeal through the rating platform. The appeal process ensures a fair opportunity for property managers to challenge their rating based on valid concerns and supporting evidence. The appeal must be submitted within 30 days of the date of issuance of the rating certificate as per the sub-clause (1) of regulation 27. The appeal justification may include the following: i. Justification for the appeal, citing specific criteria and sub-criteria that require reconsideration. ii. Supporting documentation, technical reports, or third-party assessments validating the concerns raised. iii. Any additional evidence demonstrating improvements in digital connectivity infrastructure that may not have been considered during the initial rating assessment. 8.2. Review of Appeal by DCRA Once an appeal is submitted, the Digital Connectivity Rating Agency (DCRA) concerned will conduct a review of the rating assessment against indicated criteria or sub-criteria under appeal. DCRA shall evaluate the grounds of appeal, verify the submitted evidence, and, if necessary, conduct a re-evaluation of the property’s connectivity infrastructure for respective parameter(s) as may be required. A final decision on the appeal will be made within 60 days of receipt of the appeal, following the process outlined by the Authority. If the review finds merit in the appeal, DCRA may: i. Revise the rating based on newly presented evidence. ii. Uphold the original rating if no discrepancies or new qualifying factors are identified. iii. Recommend corrective actions to the property manager for potential re-rating in the future. 2038.3. Escalation of Appeal to the Authority If the property manager is still not satisfied with the decision of the DCRA, they may escalate the appeal to the Telecom Regulatory Authority. i. The escalation must be filed within 30 days from the date of DCRA’s appeal decision. ii. The appeal must be submitted in the prescribed format and include all necessary documentation clearly indicating the point of appeal against the DCRA decision iii. A specified fee, as determined by the Authority, must accompany the appeal submission. iv. No appeal shall be entertained by the Authority after expiry of the period as provided under the regulations. 8.4. Examination of Appeal by Authority Upon receiving an escalated appeal, the Telecom Regulatory Authority will conduct an independent review to ensure that the final decision is fair and justified. i. Independent Case Assessment: The Authority may directly evaluate the case based on submitted evidence and regulatory provisions. ii. Expert Panel Review: The Authority may appoint a specialized panel of experts to conduct a detailed examination and provide recommendations. The Authority shall ensure that all relevant technical, regulatory, and procedural aspects are evaluated before making a final decision. 2049. Review and Updates of Rating Manual To ensure that the Digital Connectivity Rating Manual remains relevant, accurate, and aligned with industry advancements, a structured review and update process will be undertaken at regular intervals. This process will account for technological evolution, regulatory changes, stakeholder feedback, and performance insights, ensuring that the rating framework remains effective in assessing and improving digital connectivity in properties. 9.1. Process for Periodic Updates To maintain the relevance, accuracy, and effectiveness of the rating manual for digital connectivity inside properties, periodic updates will be conducted through a structured and inclusive approach. The process begins with stakeholder feedback collection, where inputs from key entities such as property managers, DCRAs, service providers, infrastructure providers, and technical experts are gathered. This helps identify gaps, challenges, and areas for improvement in existing rating criteria. Based on insights from stakeholder feedback and benchmarking, a draft revision of the manual will be developed, incorporating necessary modifications and refinements. This draft will then undergo validation through expert reviews, where subject matter specialists will assess the proposed changes to ensure technical accuracy, regulatory compliance, and feasibility of implementation. This structured process guarantees that the rating manual remains adaptive, future-ready, and reflective of the latest industry advancements, thereby promoting high-quality, resilient, and future-proof digital connectivity infrastructure in properties. 20510. Best Practices for Digital Connectivity in Properties To ensure high-quality, resilient, and future-ready digital connectivity in properties, a structured set of guidelines and best practices help to minimize cost, improve aesthetics, and improve user experience. These best practices are indicative in nature to help property managers, infrastructure providers, and service providers in designing and implementing digital connectivity solutions that meet current and future technological requirements while ensuring seamless user experience. 10.1. Best Practices for Digital Connectivity To ensure high-quality digital connectivity in properties, the following best practices should be adopted: i. Digital Connectivity Infrastructure Planning Digital connectivity infrastructure should be planned right from the building design stage like plan for water, fire system and electricity. Incorporating digital connectivity infrastructure during the initial design phase of a property is critical for seamless deployment of broadband and wireless technologies while reducing considerable cost compared to retrofitting of DCI. Key considerations include: a. Conduit and Cable Pathways: Ensuring dedicated and well-structured pathways for fiber optic and ethernet cables, avoiding bottlenecks and future installation challenges. b. Dedicated Telecom Spaces: Allocating sufficient space for telecom rooms/telecom area, network equipment and distribution points within the building. c. Regulatory Compliance: Aligning digital connectivity infrastructure with Model Building Bye-Laws (MBBL), National Building Code (NBC), and telecom regulations to avoid future rework or legal issues. d. Collaboration with Service Providers: Engaging with service providers and DCI design experts in early in the project to ensure optimal network design. The National Building Code may be referred to for further details which provides detailed guidelines for planning digital connectivity/ ICT infrastructure in the buildings. 206ii. High Speed Internet Readiness: To meet the increasing demand for high-speed, low-latency internet, properties should: a. Deploy fiber optic backbone connectivity as the primary infrastructure for internet distribution. Fiber-optic networks offer higher bandwidth capacity, faster speeds, and lower latency compared to traditional copper-based networks. b. Ensure multiple fiber entry points in the property to enable connectivity from different ISPs, increasing network resilience and competition-driven pricing benefits for end-users. c. Provision scalable bandwidth options to accommodate future demands, ensuring seamless support for 5G, IoT, AI applications, and cloud services. d. Implement structured cabling systems (Category 6/6A and fiber optic cabling) for internal network distribution, ensuring high-speed connectivity across all areas of the property. iii. Wireless Network Optimization Wireless connectivity plays a pivotal role in digital infrastructure, and optimized in-building solutions are essential for ensuring uninterrupted coverage and high- speed connectivity. Key strategies include: a. Distributed antenna systems (DAS): Deploying DAS solutions to enhance cellular coverage in large properties, high-rise apartments, and commercial spaces, eliminating dead zones. b. Small cells deployment: Installing small cell technology in dense urban environments to boost wireless network capacity, particularly for 4G and 5G networks. c. Wi-Fi offloading and optimization: Implementing high-density Wi-Fi solutions to offload mobile data traffic, ensuring optimal indoor coverage and performance. d. Intelligent network management: Leveraging AI-driven self-optimizing networks (SON) to dynamically adjust power levels, frequencies, and coverage areas for enhanced user experience. 207iv. Redundancy and Resilience To prevent service disruptions and downtime, properties must integrate robust redundancy and resilience measures in their digital connectivity infrastructure. These include: a. Multiple ISP Connections: Establishing connectivity from two or more internet service providers to ensure a failover in case of a primary network outage. b. Backup Power Supply: Ensuring continuous operation of network equipment through uninterrupted power supply (UPS)/ battery backups, and generators. c. Alternate Routing Paths: Designing redundant cable pathways to prevent single points of failure, ensuring continuous connectivity even in case of fiber cuts or infrastructure damage. d. Disaster Recovery Plans: Implementing automated failover mechanisms to restore network swiftly after failures. v. Smart Building Integration Smart buildings integrate IoT-enabled sensors, automation, and AI-driven management systems to enhance connectivity performance, energy efficiency, and security. Key aspects include: a. Smart network monitoring: Using AI-powered network analytics to detect anomalies, optimize bandwidth allocation, and proactively resolve connectivity issues. b. Energy efficient networking: Utilizing power-saving features in network devices and employing smart energy management systems to reduce operational costs and environmental impact. c. Integration with Smart Building Management Systems (BMS): Enabling real-time control of network operations through a centralized BMS for efficient fault detection and system management. 208vi. Future Proofing Properties must be designed with future-ready digital connectivity infrastructure to support emerging technologies and next-generation network advancements. Future-proofing measures include: a. 5G ready infrastructure: Deploying fiber-based backhaul and small cell solutions to accommodate 5G deployment within buildings. b. Edge computing integration: Ensuring support for edge data centers within properties to minimize latency and improve data processing for smart applications, AR/VR, and AI-driven analytics. c. IPv6 adoption: Implementing IPv6-compliant networks to accommodate the growing number of connected devices and ensure future scalability. 10.2. Integration of Connectivity Infrastructure in Design and Construction To achieve seamless integration of digital connectivity infrastructure in building design and construction, following may be considered: i. Pre-wiring for connectivity: Include dedicated ducts and cable trays for fiber, ethernet, and power cables. ii. Structured cabling standards: Adopt structured cabling solutions in compliance with national standards of BIS, TEC, etc. iii. Equipment rooms and space allocation: Allocate space for telecom equipment, server rooms, and network operation centers within the building. iv. Network equipment: Plan sufficient network equipment in common areas, lobbies, workspaces, and residences to ensure seamless connectivity based on expected footfall and traffic. 10.3. Collaboration with stakeholders Property managers should collaborate with concerned stakeholders right from planning stage to build resilient and future ready DCI in the properties and facilitate RoW permissions for telecom, internet service providers and digital connectivity infrastructure providers to deploy fiber and wireless solutions efficiently. Collaboration with end users and understanding their needs is the best way to plan and deliver digital connectivity infrastructure which meets the expectations. 20921011. Appendix 11.1. Frequently Asked Questions (FAQ) i. What is the purpose of Digital Connectivity Rating for properties? The Digital Connectivity Rating is an initiative by the Telecom Regulatory Authority of India (TRAI) to assess and benchmark the quality of digital connectivity within properties. The primary objective is to encourage property managers to build digitally connected and future ready smart properties and assess whether properties are equipped with robust digital infrastructure, enhancing user experience for tenants, residents, and businesses. ii. What is the regulatory framework for the rating system? Digital Connectivity Rating is governed by the provisions in “Rating of Properties for Digital Connectivity Regulations, 2024” and further follow-up orders or guidelines issued by TRAI. iii. What parameters are assessed in the rating process? The rating system evaluates properties based on the rating criteria provided in the regulations. Some of the key aspects assessed under the framework include: a. Availability of Connectivity Options: Access to mobile networks (2G/3G/4G/5G), Wi-Fi, fiber broadband, and private networks. b. Indoor Coverage Quality: Signal strength and coverage within the building, including basements, elevators, and floors. c. Digital Infrastructure Readiness: Deployment of in-building solutions (IBS), distributed antenna systems (DAS), small cells and optical fiber backbones. d. Network and power Redundancy: Availability of backup connectivity and power sources to ensure uninterrupted services. e. Future-Readiness: Scalability and ease of integration with advanced technologies, including 5G and IoT solutions. 211iv. Who benefits from this rating system? a. Property Managers: Gain recognition and competitive advantage by providing high-quality digital infrastructure. b. Consumers: Enjoy uninterrupted connectivity for work, entertainment, and communication. c. Service Providers: Identify opportunities for infrastructure upgrades and improved service delivery. d. Government Authorities and Regulators: Promote digital connectivity infrastructure and ensure consumer trust and protection. The improved digital connectivity further drives digital economy and business opportunities in the country. v. Is the Digital Connectivity Rating mandatory under TRAI regulations? Currently, the rating system is voluntary. However, TRAI strongly encourages participation by property developers and property owners, and service providers to plan digital connectivity in the real estate sector from its inception and get it rated under TRAI rating framework. vi. What types of properties are covered under the rating framework? The rating framework applies to all property types, including: a. Residential complexes b. Office spaces and commercial properties c. Malls and retail outlets d. Educational institutions e. Healthcare facilities f. Airports g. Metro rail h. Stadiums and open spaces vii. What is the objective of classification of Properties for Rating? The objective of classification or grouping of properties is solely for the purpose of applying the rating criteria which are relevant to assess the digital connectivity in the respective category or group of properties. 212viii. What challenges might property managers face in achieving higher ratings? Property managers may encounter the following challenges: a. Limited infrastructure for in-building solutions such as DAS or fiber backbone. b. High costs are associated with upgrading outdated systems. c. Difficulty in integrating services from multiple telecom service providers. TRAI encourages collaborations between property managers and telecom providers to overcome these barriers. ix. Are there incentives for properties that achieve higher ratings? While there are no mandatory financial incentives outlined by TRAI, properties with higher ratings benefit from enhanced marketability, tenant satisfaction, and alignment with smart city goals. Property managers may also see more demand for digital connected properties. x. How can property manager apply for the Digital Connectivity Rating? On applications can be submitted through the process specified in TRAI’s guidelines. Typically, this involves: a. One time registration on rating platform b. Apply for rating of property and provide relevant details c. Choose the DCRA of your choice d. Submit the application e. The rating process starts. xi. Where can I find TRAI’s official guidelines for the rating system? TRAI’s regulation and orders/guidelines for the Digital Connectivity Rating framework are available on its official website i.e. www.trai.gov.in. xii. How does this initiative align with India’s telecom policy? The rating system aligns with the objectives of the National Digital Communications Policy (NDCP), 2018, which emphasizes: a. Enhancing broadband penetration b. Promoting ICT readiness across sectors c. Ensuring affordable and reliable digital connectivity By setting a rating framework for digital connectivity inside properties where more data is used than at street or open areas, TRAI contributes broader goals of creating a digitally inclusive society. 213xiii. How does the rating process promote innovation in building design? By encouraging the integration of future-ready digital infrastructure, TRAI’s rating system motivates property managers to adopt innovative solutions, such as: a. Smart building technologies b. Energy-efficient network equipment c. Seamless integration of IoT devices and 5G networks This fosters a more competitive and technology-driven property development. xiv. What are the key provisions that the DCRA must evaluate to assess compliance with the applicable Model Building Bye-Laws (MBBL) and National Building Code (NBC)? The DCRA needs to evaluate whether the property’s Digital Connectivity Infrastructure (DCI) has been provided in the property as per the requirement of the latest applicable National Building Code (NBC) issued by Bureau of Indian Standards (BIS) and Model Building Bye-Laws (MBBL) issued by Ministry of Housing and Urban Affairs, Government of India (MoHUA). As per Regulation 24, for the purposes of rating for digital connectivity, MBBL issued by MoHUA shall be referred in cases where Building Byelaws of Cities/State or Union Territory do not have provisions for digital connectivity infrastructure. For clarity and uniformity in assessment, the Authority has published a separate “Checklist for compliance to MBBL and NBC in the Manual under Rating of Properties for Digital Connectivity Regulations, 2024”. The DCRA shall undertake evaluation in accordance with the items and compliance impact specified in the said Checklist, as updated from time to time. xv. After a property is rated, how is it ensured that its performance remains consistent with the rating awarded? The rating platform will have provisions to collect feedback, with supporting evidence, from concerned stakeholders about maintenance or DCI performance issue, if any. Based on the feedback received, DCRA can review the property’s rating and update it, if necessary, as per provision of regulation 28. Before any change to the rating, the property manager will be given 90 days to resolve the issues or address the deficiencies communicated through the platform. 214xvi. How will the continuity of digital connectivity be ensured in the property in case there is a change in property ownership or property manager? The regulation 22 states that in case of change of property manager or property ownership, the property manager shall ensure smooth transfer of digital connectivity infrastructure to the new property manager for continuity of digital connectivity till the validity of the rating certificate awarded in respect of the property, and may include suitable provisions in the agreement to ensure compliance of the provisions of the regulations and terms and conditions of the rating certificate, post transfer of the property. The failure of the property manager to intimate the change of property manager or ownership to the Authority shall be considered as contravention of the regulations. xvii. If a property undergoes expansion, how is the existing rating received for the property treated and what steps can the property manager take to cover the expansion? In the event of a property expansion, the existing rating remains valid only for the portion originally assessed. However, the property managers are encouraged to apply for a re-rating for entire property or new rating for the expanded property area. (Refer regulation 29) xviii. What is the objective of introducing design-stage assessment for properties under construction? The objective of introducing design-stage assessments for properties under construction is to provide structured visibility of Digital Connectivity Infrastructure (DCI) preparedness at the planning and construction stage, when properties are often marketed and sold. This mechanism enables Property Managers to integrate digital connectivity requirements into the building design in a systematic manner and allows prospective buyers and tenants to understand the intended level of digital connectivity. xix. Can the “Designed for XX Stars” certificate be used in marketing and promotional materials? Yes, the Property Manager may use the “Designed for XX Stars” certificate for marketing purposes during the construction phase, provided it is clearly represented as a design- stage assessment only. The certificate shall not be presented as a final Digital Connectivity Rating and shall not mislead consumers regarding the final rating outcome. xx. Will the design-stage star level be publicly visible on the rating platform? Yes. The design-stage star level assessed by the DCRA shall be displayed on the rating platform with a clear indication that it is based on design-stage evaluation and not a final 215Digital Connectivity Rating. This ensures transparency while preserving clarity between design-stage preparedness and final rating. xxi. Can the target star rating declared by the Property Manager guarantee the final rating? No. The target star rating declared by the Property Manager at the application stage represents an intended level of digital connectivity preparedness. The final Digital Connectivity Rating shall be determined solely on the basis of on-ground assessment conducted during Due Diligence Stage–II after completion of construction and implementation of Digital Connectivity Infrastructure. xxii. What is the objective of introducing the Optional Digital Connectivity Audit? The objective of introducing the Optional Digital Connectivity Audit is to provide Property Managers with an opportunity to assess the present level of Digital Connectivity Infrastructure (DCI) in their property for internal evaluation and improvement purposes, without immediately applying for a Digital Connectivity Rating under the Regulations. This mechanism is intended to encourage proactive enhancement of digital connectivity and wider adoption of best practices, while preserving the integrity of the formal rating framework. xxiii. Is the Optional Digital Connectivity Audit mandatory before applying for a Digital Connectivity Rating? No. Participation in an Optional Digital Connectivity Audit is entirely voluntary. It is not a prerequisite for applying for a Digital Connectivity Rating and shall have no bearing on the outcome of any rating assessment conducted under the Regulations. xxiv. Does the Optional Digital Connectivity Audit result in a rating or certificate under the Regulation? No. The Optional Digital Connectivity Audit does not constitute a Digital Connectivity Rating, provisional rating, interim rating, or certification under the Regulations. It is conducted outside the formal rating framework and is intended solely for internal use by the Property Manager. xxv. What is the role of the Rating platform in the Optional Digital Connectivity Audit? The Rating Platform facilitates only the initiation of the audit request and enables status tracking for transparency in timelines. The platform does not evaluate, validate, review, or endorse the audit findings. The audit engagement, scope, timelines, and fee structure are mutually agreed between the Property Manager and the selected DCRA. 216xxvi. Can the indicative score or indicative star level mentioned in the audit report be used for marketing or public communication? No. Any indicative score or indicative star level provided in the audit report is non- binding and intended solely for internal reference. It shall not be represented as a Digital Connectivity Rating under the Regulations and shall not be used in marketing, promotional materials, or public communication as an official rating. 11.2. List of Applicable Standards and References i. TRAI Regulation on Rating of Properties for Digital Connectivity,2024 ii. National Building Code, 2016 as amended from time to time. iii. Model Building Bye-Laws (MBBL), 2016 as amended from time to time. 11.3. Documents Checklist Master checklist of supporting documents from property manager to be recorded and uploaded by Digital Connectivity Rating Agency (DCRA) as applicable depending upon the category of property i.e. Category ‘A’ or Category ‘B’ is as follows: Record maintenance S. Criteria Sub Criteria Supporting document evidence requirement No. (Upload/ DCRA level) Approved DCI design documents by Record and 1. Approved competent authority Upload Digital Design drawings certified by 2. Connectivity Record Compliance to competent authority Infrastructure Applicable (DCI) design Design compliance with MBBL and Record and 3. Model NBC standards Upload Building Bye Laws (MBBL) As-build DCI is as per approved Record and 4. and National design Upload Building Code Record and 5. (NBC) for DCI Photographs of DCI Upload implementation Digital as per approved Connectivity Site inspection reports for DCI with Record and 6. DCI design design comparisons Upload Testing and Commissioning 7. Record certificates for DCI as applicable 217Record maintenance S. Criteria Sub Criteria Supporting document evidence requirement No. (Upload/ DCRA level) Building layout plans for DCI or ICT Provision for infrastructure duly marked and Record and 8. expansion of signed by DCRA and property Upload telecom rooms manager and cable Expansion feasibility reports – DCI Provision in Record and 9. pathways or ICT infrastructure pathways and Civil Upload telecom rooms/telecom areas Infrastructure, over and Provision for Record and 10. Updated network diagrams above MBBL expansion of Upload and NBC mobile and requirements, wireline Record and 11. Future expansion plans for Ensuring connectivity Upload Robust Digital Connectivity Site photos showing maintenance Record and 12. Ease of access pathways Upload of DCI installed for repair or 13. maintenance Maintenance checklists Record Record and 14. Power layout diagrams Upload Redundancy of Provision in power source Record and 15. Load switchover testing reports Power Upload Infrastructure, Electrical system line diagram over and Record and 16. including redundant input sources above MBBL Upload and UPS system(s) or NBC Whether all key DCI systems requirements, 17. affecting service availability are on Record for Ensuring UPS power UPS? Reliable backup for DCI Whether UPS system has Digital 18. Record redundancy? Connectivity UPS switch over successfully tested 19. Record during sample testing? 218Record maintenance S. Criteria Sub Criteria Supporting document evidence requirement No. (Upload/ DCRA level) Whether duration of UPS backup Record and 20. matches with available test reports Upload with full DCI load? Monitoring system high level Record and 21. Power diagram Upload continuity Capture monitoring system Record and monitoring 22. dashboard screenshot Upload Record and 23. BMS system architecture diagrams Upload Test report on DCI power systems, Record and 24. Building fire alarms and HVAC integration Upload Management with BMS System Sample test report on detection and notification of main power supply Record and 25. failure and takeover by Upload generator/UPS for DCI Ducts layout diagrams from different Record and 26. Availability of external entry points for fiber/ DCI Upload alternate entry paths for digital connectivity Pathway layout diagrams from ducts Record and 27. to telecom room(s)/telecom area(s) infrastructure Upload for fiber/ DCI Digital Connectivity Site photos of whether DCI/telecom Infrastructure room(s)/telecom area(s) are above Record and 28. Resilience ground floor as per design and Upload Non-flooding implementation? measures for Site photos of whether key power DCI installation systems like UPS/ Generators for Record and 29. DCI are installed on ground or Upload higher floor with non-flooding consideration? 219Record maintenance S. Criteria Sub Criteria Supporting document evidence requirement No. (Upload/ DCRA level) Site photos of whether drainage Record and 30. system is implemented as per design Upload layout? Whether DCI is supported with 31. redundant power sources Record (Generator/UPS)? Whether power system network Record and 32. layout for DCI is implemented with Upload path diversity? Implementation of redundancy Whether sample test reports Record and 33. in power source demonstrate testing of redundancy? Upload and DCI paths Whether path diversity for fiber and other cables (DTH/ethernet as applicable) across the building Record and 34. blocks, basements and towers from Upload telecom/digital connectivity infrastructure room(s)/telecom area(s) is implemented? Whether the equipment installed Availability of 35. supports the latest generation of the latest Record mobile connectivity? Future generation of Readiness of mobile Photographs of installed latest Record and 36. Digital connectivity generation mobile connectivity Upload Connectivity equipment Infrastructure Bill of Material (BoM) installed at Support for 37. building along with datasheets for Record future bands relevant equipment 220Record maintenance S. Criteria Sub Criteria Supporting document evidence requirement No. (Upload/ DCRA level) Whether DCI supports future bands Record and 38. for mobile or Wi-Fi network as Upload applicable as per datasheets? Upgradability of existing wireline DCI equipment’s 39. Record (switches/routers/splitters/PON Upgradability etc.) and relevant cables of wireline DCI Whether the bandwidth supported Record and 40. through optical fiber with speed 1 Upload Gbps or higher? 41. Backhaul fiber Fiber testing results Record connectivity (service Photographs of fiber termination provider to Record and 42. point at main telecom room/telecom property) Upload area Fiber layout diagrams up to user Record and 43. Provision of premises Upload Fiber Wired connectivity till Connectivity user premises Sample fiber test reports confirming Record and 44. Infrastructure connectivity to each user premise Upload Fiber Network layout diagram for user 45. Record connectivity in units showing fiber terminations each room or office or commercial Sample test reports for fiber Record and 46. space terminations testing Upload 221Record maintenance S. Criteria Sub Criteria Supporting document evidence requirement No. (Upload/ DCRA level) Telecom/Internet Service Provider 47. Number of Record (ISP) Agreements wireline Internet Service providers Network integration certificates/test 48. having Record reports integration with Digital Connectivity Record and 49. Service subscription status Infrastructure Upload Availability of Service Providers Walk/drive test results and/or RF Record and 50. Number of coverage map in the property Upload Mobile Service providers Network performance test results 51. having coverage Record from multiple operators or integration with Digital Connectivity Agreements signed with Telecom 52. Infrastructure Service Providers (without Record commercial details) Walk/drive test results and/or RF Record and 53. coverage map of public areas Upload Mobile network coverage and Service Speed test logs, call setup time, call Record and performance in 54. Performance setup success rate and call drop rate Upload public areas of property Speed and coverage samples mapped Record and 55. on the Layout maps (floors/areas) Upload 222Record maintenance S. Criteria Sub Criteria Supporting document evidence requirement No. (Upload/ DCRA level) Record and 56. Wi-Fi speed test results Upload Secure public Wi-Fi network coverage and 57. Wi-Fi security audit reports Record performance in public areas of property Speed samples mapped on the Record and 58. Layout maps (floors/areas) Upload Walk/drive test results and/or RF Record and 59. coverage map of the area under test Upload Mobile network coverage and Speed test logs, call setup time, call Record and 60. performance in setup success rate and call drop rate Upload non-public areas Speed and coverage samples mapped Record and 61. on the Layout maps (floors/areas) Upload 62. Wi-Fi security certifications Record Secure public Wi-Fi network Record and 63. coverage and Wi-Fi speed test results Upload performance in non-public Speed samples mapped on the Record and 64. areas Layout maps (floors/areas) Upload Average download speed Record and 65. Speed test results with timestamps of different Upload wireline 223Record maintenance S. Criteria Sub Criteria Supporting document evidence requirement No. (Upload/ DCRA level) network(s) in respective Speed samples mapped on the Record and 66. highest speed Layout maps (floors/areas) Upload plan User feedback User on digital User feedback logs from helpdesk Record and 67. Experience connectivity systems Upload experience 22411.4. User Feedback Form This form is to evaluate the feedback of end user/ consumer on digital connectivity experience in the property. Your feedback will help in assessing the level of digital connectivity inside the property for award of Star rating under TRAI regulations. (a) Name of property: _________, (b) URIN (As per rating platform):_________ (c) Type of property: ☐ Residential ☐ Commercial ☐ Government Properties ☐ Shopping mall ☐ Stadium ☐ Hospitality ☐ Transport corridor ☐ Other – Please specify: (To be filled by DCRA) Kindly provide your feedback on the scale of 1-5 by writing relevant number in the box against respective questions. Score 1 (poor) being the lowest, 2 (average), 3 (good), 4 (very good) and 5 (Excellent) being the highest. Provide rating between 1 to 5 1. Mobile Service Performance i. How would you rate your mobile voice call experience? ii. Are you satisfied with mobile internet performance? 2. Broadband Service Performance i. How would you rate the ease of provisioning of new broadband connections? ii. How satisfied are you with the speed of the internet connection? iii. How will you rate the resolution mechanism? 3. Mobile Network Coverage i. How would you rate the wireless network coverage in indoor spaces? ii. How would you rate the wireless network coverage in outdoor areas? 4. Overall Experience i. How would you rate the overall digital connectivity at this property? 5. Suggestions for Improvement Signature of the end user/ consumer Signature of DCRA representative Name : Mobile No. : Email-ID : 22511.5. Template for declaration of maximum chargeable fee by DCRA (As per regulation) The below table covers the template for declaration of maximum chargeable fee by Digital Connectivity Rating Agency (DCRA) as per the Section I - “Code of Conduct for DCRAs” clause (vii) “Clear fee structure” in the “Rating of Properties for Digital Connectivity Regulations, 2024”: Property Maximum Type of S. Category Area in chargeable Classification Property No. or Group sq.ft./ length fee by DCRA in km (in ₹ / sq.ft.) 50,000 - 100,000 sq.ft. Apartments, >100,000 - independent 500,000 sq.ft. 1. Residential A houses, gated >500,000 - communities or 1000,000 societies, etc. sq.ft. >1000,000 sq.ft. 50,000 - All properties of 100,000 sq.ft. the Central >100,000 - Government, the 500,000 sq.ft. State Government, Government >500,000 - 2. A Courts, Public Properties 1000,000 Sector sq.ft. Undertakings, Local Bodies, >1000,000 Heritage Sites, etc. sq.ft. Commercial office 50,000 - complex, shopping 100,000 sq.ft. malls, industrial >100,000 - estates, SEZs, 500,000 sq.ft. Commercial 3. A convention >500,000 - Establishments centres, Hospitals, 1000,000 Hotels, sq.ft. Educational >1000,000 Institutions, etc. sq.ft. Other private Airport, Bus 50,000 - 4. B or public areas Station, Railway 100,000 sq.ft. 226Property Maximum Type of S. Category Area in chargeable Classification Property No. or Group sq.ft./ length fee by DCRA in km (in ₹ / sq.ft.) Station, multi- >100,000 - modal logistic 500,000 sq.ft. parks etc. >500,000 - 1000,000 sq.ft. >1000,000 sq.ft. 50,000 - 100,000 sq.ft. Stadiums or Stadiums or >100,000 - permanent spaces Sport Arenas or 500,000 sq.ft. of gathering with 5. spaces of B >500,000 - seating capacity of frequent 1000,000 more than 5000 gathering sq.ft. persons >1000,000 sq.ft. Expressways, 100-500 km Highways, Transport 6. B Railways routes, corridors >500-1000 km Metro corridors etc. >1000 km Note: The ‘Property Area’ includes all areas like ground, basements, and other covered /uncovered floors used by the residents or occupants or visitors. *** 227Annexure-IV Declaration by Property Manager for Under-Construction Property 1. Declaration of Target Digital Connectivity Rating I/ We, the undersigned, hereby declare that the DCI design of above-mentioned under- construction property is targeted to achieve Digital Connectivity Rating of ______ Star(s) under the Rating of Properties for Digital Connectivity Regulations, 2024. I/ We understand that this target rating is indicative and that the final rating shall be awarded solely on the basis of actual assessment conducted by the concerned Digital Connectivity Rating Agency (DCRA) in accordance with the applicable Regulations and the Rating Manual. 2. Plan for Achieving the Declared Target Rating I/ We further declare that, in addition to the standard requirements under the Application for Rating of Property, a Sub-Criteria wise implementation plan for achieving the declared target rating is being submitted along with this declaration. The plan is provided in a structured tabular format, wherein details are specified against each applicable criterion and sub-criterion under the Digital Connectivity Rating framework, including: i. the proposed measures, design provisions, or infrastructure planning to achieve compliance; and ii. the reference to relevant supporting documents. All supporting documents referenced in the table are attached along with this declaration or uploaded on the Digital Connectivity Rating Platform, as applicable. 2283. Sub-Criteria wise Plan and Supporting Documents (to be filled by Property Manager): Reference Proposed Plan / Design Supporting Criteria Target Criteria Sub-Criteria Provision to Achieve Document / No. Score Target Score Response to Questions 1.1 Approved DCI 1. Approved design design Compliance to 1. Provide compliance documents / building applicable Model details based on plan / layout plans Building Bye Laws “Checklist for etc. 1 (MBBL) and National compliance to MBBL and 2. “Checklist for Building Code (NBC) NBC” and attach with compliance to MBBL 1.2 DCI for digital this declaration. and NBC” implementation as per connectivity 2. Any other details…. 2. Any other relevant approved DCI design document 1. Does your property have provision for expansion of telecom 1. Approved design 2.1 Provision for room/ telecom areas, documents / building expansion of telecom horizontal and vertical plan / layout plans rooms and cable pathways in design etc. pathways documents / layout plans 2. Any other relevant Provision in civil as per 4.2.1 of rating document infrastructure, over manual? and above MBBL and 2. Any other details… 2 NBC requirements, 1. Is provision for for ensuring robust expansion of mobile and digital connectivity wireline connectivity 1. Approved design 2.2 Provision for planned as per 4.2.2 of documents / building expansion of mobile Rating Manual and plan / layout plans and wireline present in design etc. connectivity documents / layout plans 2. Any other relevant etc.? document 2. Any other details… 229Reference Proposed Plan / Design Supporting Criteria Target Criteria Sub-Criteria Provision to Achieve Document / No. Score Target Score Response to Questions 1. Is provision for physical accessibility and 1. Approved design labelling planned as per documents / building 2.3 Ease of access of 4.2.3 of Rating manual plan / layout plans DCI installed for repair and present in design etc. or maintenance documents / layout plans 2. Any other relevant etc.? document 2. Any other details… 1. Is Redundant power source planned for all 1. Power layout 3.1 Redundancy of digital connectivity diagrams. power source services as per 4.3.1 of 2. Any other relevant Rating Manual? document 2. Any other details… 1. Is UPS power backup for important DCI 1. Electrical system 3.2 UPS power backup components planned as line diagram for DCI per 4.3.2 of Rating 2. Any other relevant Manual? document 2. Any other details… Provision in power infrastructure, over 1. Is Power monitoring and above MBBL or 3 system being NBC requirements, implemented/provisioned for ensuring reliable as per 4.3.3 of Rating digital connectivity Manual? Will the 1. Monitoring system 3.3 Power continuity dashboard in monitoring high level diagram monitoring system cover end-to-end 2. Any other relevant health status monitoring document of all power system as per 4.3.3 of Rating Manual? 2. Any other details… 1. Is BMS being 1. BMS system high implemented/provisioned 3.4 Building level diagram as per 4.3.4 of Rating Management System 2. Any other relevant Manual? Is BMS document integration planned to 230Reference Proposed Plan / Design Supporting Criteria Target Criteria Sub-Criteria Provision to Achieve Document / No. Score Target Score Response to Questions cover power, fire alarm and HVAC for telecom room(s)/ telecom area(s) in the property as per 4.3.4 of Rating Manual? 2. Any other details… 1. Is there provision of alternate duct and cable 1. Ducts and 4.1 Availability of pathway routes till Pathway layout alternate entry paths telecom rooms / telecom diagram for digital connectivity areas as per 4.4.1 of 2. Any other relevant infrastructure Rating Manual? document 2. Any other details…. 1. Are non-flooding 1. Design and layout Digital Connectivity 4.2 Non-flooding measures taken as per documents 4 Infrastructure measures for DCI 4.4.2 of Rating Manual? 2. Any other relevant Resilience installation 2. Any other details…. document 1. Is there provision of redundant paths for 1. Power and cable 4.3 Implementation of power system to DCI and layout diagrams redundancy in power fiber path in the property 2. Any other relevant source and DCI paths as per 4.4.3 of Rating document Manual? 2. Any other details… 1. Whether the planned/installed 1. List of latest equipment supports the generation mobile Future Readiness of 5.1 Availability of the latest generation of connectivity 5 Digital Connectivity latest generation of mobile connectivity as equipment Infrastructure mobile connectivity per 4.5.1 of the rating 2. Any other relevant manual? document 2. Any other details… 231Reference Proposed Plan / Design Supporting Criteria Target Criteria Sub-Criteria Provision to Achieve Document / No. Score Target Score Response to Questions 1. BoM or List and 1. Is there provision of datasheets of supporting future bands 5.2 Support for future infrastructure in infrastructure as per bands installed /planned 4.5.2 of Rating Manual? 2. Any other relevant 2. Any other details… document 1. Is there provision for 1. Document to planned fiber-optic demonstrate 5.3 Upgradability of network to be scaled and upgradability of wireline DCI upgraded as per 4.5.3 of wireline DCI rating manual? 2. Any other relevant 2. Any other details… document 1. For how many different type of service providers have you provisioned backhaul 6.1 Backhaul fiber fiber connectivity as per connectivity (service 4.6.1 of rating manual? provider to property) 2. How many tie-ups with service providers do you have right now for the property? 3. Any other details… Provision of Wired 1. % of unit within the 6 Connectivity property planned for fiber infrastructure 6.2 Fiber connectivity connectivity as per 4.6.2 till user premises of the rating manual? 2. Any other details… 1. % of unit within the property where fiber connectivity is planned in 6.3 Fiber connectivity each room/ office/ in each room or office commercial space as per or commercial space 4.6.3 of the rating manual? 2. Any other details… 232Reference Proposed Plan / Design Supporting Criteria Target Criteria Sub-Criteria Provision to Achieve Document / No. Score Target Score Response to Questions 1. For how many internet service providers have you provisioned 7.1 Number of wireline capability to integrate Internet Service with DCI as per 4.7.1 of providers having the rating manual? integration with Digital 2. How many tie-ups with Connectivity service providers do you Infrastructure have right now for the property? 3. Any other details… Availability of Service 1. For how many service 7 Providers providers is coverage planned for 4G/5G services in the property 7.2 Number of Mobile either through integration Service providers with DCI or otherwise as having coverage or per 4.7.2 of rating integration with Digital manual? What is the Connectivity expected coverage for Infrastructure each service provider? 2. How many tie-ups with service providers do you have right now for the property? 3. Any other details… 1. For how many service providers is mobile coverage for 4G/5G services planned in public 8.1 Mobile network areas (including common coverage and 8 Service Performance area, lifts, and basements) performance in public of the property as per areas of property 4.8.1 of rating manual? 2. What is the expected mobile coverage and minimum download 233Reference Proposed Plan / Design Supporting Criteria Target Criteria Sub-Criteria Provision to Achieve Document / No. Score Target Score Response to Questions speed for 4G/5G technology of each service provider in these areas as per 4.8.1 of rating manual? 3. Any other details… 1. Is there provision of Wi-Fi coverage in public areas (including lifts and basements) of property as per 4.8.2 of rating 8.2 Secure public Wi- manual? Fi network coverage 2. What is the expected and performance in coverage and minimum public areas of download speed from Wi- property Fi in public areas as per 4.8.2 of rating manual? For how many users is it being planned? 3. Any other details… 1. For how many service providers is mobile coverage for 4G/5G services planned in non- public areas of the property as per 4.8.3 of 8.3 Mobile network rating manual? coverage and 2. What is the expected performance in non- mobile coverage and public areas minimum download speed for 4G/5G technology of each service provider in these areas as per 4.8.3 of rating manual? 3. Any other details… 234Reference Proposed Plan / Design Supporting Criteria Target Criteria Sub-Criteria Provision to Achieve Document / No. Score Target Score Response to Questions 1. Is there provision of Wi-Fi coverage in non- public areas of property as per 4.8.4 of rating manual? 8.4 Secure public Wi- 2. What is the expected Fi network coverage coverage and minimum and performance in download speed from Wi- non-public areas Fi in non-public areas as per 4.8.4 of rating manual? For how many users is it being planned? 3. Any other details… 1. Are there provisions for wireline network in the property as per 4.8.5 of Rating Manual? 2. For how many wireline 8.5 Average download network or service speed of different providers have you wireline network(s) in provisioned capability to respective highest provide wireline network speed plan in the property and what is the expected download speed of wireline network as per 4.8.5 of Rating Manual? 3. Any other details… 9.1 User feedback on 9 User Experience digital connectivity experience Notes: 235i. The target scores indicated above are indicative and based on design-stage planning. Final scores shall be determined solely based on assessment during Due Diligence Stage II. ii. Only applicable criteria and sub-criteria shall be filled, as per the classification of the property under Category ‘A’ or Category ‘B’. For Category ‘B’ properties, Criteria No. 1 and Criteria No. 2 are not applicable and need not be filled in the above table. iii. Details provided should be sufficient to demonstrate intent, feasibility, and design-stage compliance, without requiring final as-built evidence. iv. In respect of those criteria and sub-criteria which involve parameters (such as network speed, coverage, no. of service providers etc.) that cannot be physically verified during the under-construction stage, the assessment shall be based on the structured responses provided in this declaration and the supporting documentary evidence submitted by the Property Manager. Such assessment shall be indicative in nature and subject to verification during Due Diligence Stage–II upon completion of construction and commissioning of Digital Connectivity Infrastructure. v. Reference documents may include approved design documents, building plans, architectural drawings, layout plans, digital connectivity infrastructure designs, schematics, or other relevant technical documents related to Digital Connectivity Infrastructure. I/ We hereby confirm that information provided in this declaration, the accompanying plan, and supporting documents are true, correct, and complete to the best of our knowledge and belief. I/ We shall extend full cooperation to the DCRA during assessment and comply with all applicable provisions of the Regulations and the Rating Manual. (Signature of authorized signatory with seal if applicable) 236Date: Name:___________________ Designation:___________________ Contact No:___________________ E-mail Id:___________________ [To be signed by duly authorised person on behalf of organization] *** 237Annexure-V Indicative Template for Optional Digital Connectivity Audit Report (The following template is illustrative in nature and indicates the minimum details that may be covered in an Optional Digital Connectivity Audit Report. DCRAs and Property Managers may mutually agree to include additional details, as appropriate.) 1. Basic Details (At a minimum, the following details may be included:) (i) Name of Property (ii) Property Address (iii) Category of Property (Category ‘A’ / Category ‘B’) (iv) Name and contact details of Property Manager (v) Name of DCRA Conducting Audit (vi) DCRA Registration ID (as per Rating Platform) (vii) Date(s) of Audit (start and completion) (viii) Any other relevant identification details 2. Disclaimer (The report shall clearly indicate the following:) (i) This Optional Digital Connectivity Audit has been conducted based on mutual engagement between the Property Manager and the DCRA. (ii) This audit is intended solely for internal evaluation and improvement purposes of the Property Manager. This shall not create any right, expectation, or entitlement with respect to award of a Digital Connectivity Rating. (iii) Participation in such optional audit shall not be a prerequisite for applying for a Digital Connectivity Rating and shall not have any bearing on the outcome of a rating assessment undertaken under the Regulations. 238(iv) Any indicative score or indicative star level, if mentioned, shall be clearly marked as non-binding and for internal reference only. 3. Summary of Audit (Including Indicative Positioning, if Mutually Agreed) (The report may include:) (i) Table of criteria and sub-criteria along with indicative scores (if calculated) (ii) Overall indicative total score and indicative star level (clearly marked as non- binding) (iii) Potential improvement scenario after implementation of recommended actions 4. Sub-Criteria-wise Detailed Assessment (For each applicable sub-criterion, the following minimum information may be covered. Emphasis may be placed on sub-criteria where gaps are observed.) For each applicable sub-criterion: (i) Sub-Criterion Name / Code (ii) Present Status of Digital Connectivity (iii) Evidence Provided and/or Verified (iv) Gap Identified (if any) (v) Recommended Action for Property Manager and scope of improvement (vi) Priority or impact level (if indicated) (vii) Any additional information considered relevant by the DCRA 5. Declaration by DCRA (An appropriate declaration may be included covering, inter alia, the following:) (i) This Optional Digital Connectivity Audit has been conducted in good faith based on the information, documentation, and access provided by the Property Manager. (ii) This report shall not be construed as a Digital Connectivity Rating under the Regulations and shall not create any entitlement or expectation with respect to award of a Digital Connectivity Rating. 239(iii) This report reflects the status of Digital Connectivity Infrastructure as assessed on [DD/MM/YYYY]. Any improvement or deterioration in digital connectivity infrastructure occurring after this date are not covered in this report and may alter the observations, findings, or indicative positioning contained herein. 6. Signature along with DCRA Details (i) Authorized Signatory of DCRA :_________________ (ii) Name :________________ (iii) Designation :_______________________ (iv) DCRA Registration ID (as per Rating Platform) :_________________ (v) Date :_____________________ *** 240Appendix-A: Office Memorandum of DoT dated 09th July 2025Annexure-A