Direction on the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 dated 02nd August 2024, regarding submission of reports to the Authority.

RG-17/(3)/2022-QoS I/27992/2024 भभााररततीीयय ददररूू ससंचंचाारर ििववििननययााममकक (cid:17)(cid:17)ाा(cid:18)(cid:18)धधककररणण Telecom Regulatory Authority of India [भभााररतत ससररककाारर / Government of India] Dated: 19-09-2024 DIRECTION Subject: Direction under section 13, read with sub-clauses (i) and (v) of clause (b) of sub- section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997) and the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024) dated 02nd August 2024, regarding submission of reports to the Authority. F. No. RG-17/(3)/2022-QoS ---- Whereas the Telecom Regulatory Authority of India (hereinafter referred to as the “Authority”), established under sub-section (1) of section 3 of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997) (hereinafter referred to as “TRAI Act”), has been entrusted with discharge of certain functions, inter alia, to regulate the telecommunication services; ensure compliance of terms and conditions of license; ensure technical compatibility and effective inter- connection between different service providers; lay-down the standards of quality of service to be provided by the service providers and ensure the quality of service and conduct the periodical survey of such services provided by the service providers so as to protect the interest of the consumers of telecommunication service; 2. And whereas the Authority, in exercise of the powers conferred upon it under section 36, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the TRAI Act, made the Standards of Quality of Service of Access (Wireline and Wireless) and Broadband (Wireline and Wireless) Service Regulations, 2024 (06 of 2024) dated the 2nd August 2024 (hereinafter referred to as ‘the regulations’), which shall come into force with effect from 1st October 2024; 3. And whereas regulation 13 of the regulations provides for reporting by the service providers and the said regulation reads as under:- “13. Reporting.─ (1) Every service provider shall create or upgrade their system within six months of notification of these regulations for collection of primary data, its storage, processing, performance report generation and their online submission to the Authority, in respect of each QoS parameters specified under regulation 4, regulation 6, regulation 7, regulation 9 andRG-17/(3)/2022-QoS I/27992/2024 regulation 10 in such manner and format, at such intervals and within such time limit as may be specified by the Authority, from time to time, by an order or direction. (2) Every service provider shall establish a system for live monitoring of network availability and report to the Authority in such manner, format and frequency as may be specified by the Authority by an order or direction. (3) The benchmark of each QoS parameters specified in sub-regulation (1) shall be measured, reported, and complied at license or authorised Service Area level, as may be specified by the Authority, from time to time, by an order or direction: Provided that the Authority may, from time to time, by an order or direction, specify certain QoS parameters to be measured and reported to the Authority for specific States or Union Territories or districts for a specific purpose and period.”; 4. And whereas the Authority, vide its letter No. RG-17/(3)/2022-QoS dated 13 th August 2024, requested all service providers to furnish, latest by 23rd August 2024, inputs on the - (i) format, manner and timeline for submission of performance monitoring reports of Access (Wireline), Access (Wireless) and Broadband (Wireline) services with respect to the benchmark of QoS parameters specified in regulation 4, regulation 6, regulation 7, regulation 9 and regulation 10, as applicable; (ii) format, manner and timeline for publication of performance with respect to the benchmark of QoS parameters specified in regulation 4, regulation 6, regulation 7, regulation 9 and regulation 10, as applicable, by the service provider; (iii) format, manner and timeline for publication of service wise geospatial coverage maps by the service provider on its website; 5. And whereas a meeting was held with service providers on 21st August 2024 to discuss, inter alia, the key aspects of the regulations and during the said meeting, on the request of service providers, the last date for submission of input, as sought vide letter dated 13th August 2024, was extended till 27th August 2024 and the same was conveyed to all service providers, vide the Minutes of Meeting dated 27th August, 2024; 6. And whereas the Authority has observed that the service providers have not submitted their input, as sought vide letter dated 13th August 2024, by the extended date of submission i.e., 27th August 2024; 7. Now, therefore, the Authority, in exercise of the powers conferred upon it under section 13, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997), hereby directs all service providers, having (i) Unified AccessRG-17/(3)/2022-QoS I/27992/2024 Service License; (ii) Unified License with authorization for Access Service; (iii) Internet Service Authorization under any License; and (iv) Authorization under the Telecommunications Act, 2023 for providing Access or Broadband Service, to submit, - i. in respect of access service (wireless), the compliance report as per the format specified at Annexure-I to this Direction, within a period of fifteen (15) days from the end of respective quarter or month, as applicable, and the report of significant network outage as per the format specified at Annexure-II to this Direction, within 24 hours of the start of the outage; ii. in respect of access service (wireline), the compliance report as per the format specified at Annexure-III to this Direction, within a period of fifteen (15) days from the end of respective quarter; iii. in respect of broadband (wireline) service, the compliance report as per the format specified at Annexure-IV to this Direction, within a period of fifteen (15) days from the end of respective quarter, and strictly follow the guidelines as specified at Annexure-V to this Direction while submitting the reports to the Authority; 8. This direction shall come into force with effect from 1st October 2024. Enclosures: As above Advisor (QoS-I) To All Service Providers having: i. Unified Access Service License; ii. Unified License with authorization for Access Service; iii. Internet Service Authorization under any License; and iv. Authorization under the Telecommunications Act, 2023 for providing Access or Broadband Service. वव(cid:21)(cid:21)डड(cid:23)(cid:23) टट(cid:25)(cid:25)ेडेड सस(cid:27)ट(cid:27)टरर, टटााववरर-एएफफ, ननौौररोोजजीी ननगगरर, ननईई ििदद(cid:35)(cid:35)ीी-110029 World Trade Centre, Tower-F, Nauroji Nagar New Delhi – 110029Basic Details Annexure-I Performance Monitoring Report for Access service (wireless) 1 Basic Details Name of the Service Provider Name of the LSA Report for the Quarter/ Month ending Year 2 Network Details at the end of reporting period Technology Number of Base Stations Number of Cells 2G 3G 4G 5G Total 0 0PMR Annexure-I Network Availability Voice Connection Establishment (Accessibility) Voice Connection Maintenance (Retainability) Percentage of Traffic Channel Availability of significant network Call Set-up congestion i.e. TCH, Call Set-up Point of DCR Spatial service wise outage (services not Success Rate: RAB, E-RAB, EN-DC (E- DCR Spatial Downlink Packet Uplink Packet Drop Cumulative Worst Success Rate: Interconnectio Distribution Connectio Report ID (TSP- geospatial available in a Inter- Service SDCCH UTRAN New Radio Distribution Drop Rate for Packet Rate for Packet downtime Affected Intra- Service n (POI) Measure for Packet ns with LSA-Period) coverage map on district for more provider Congestion/ Dual Connectivity for Measure for Circuit Switched Network Switched Network (Cells not Cells due provider Congestion Switched (4G/5G good service provider’s than 4 hours) (incoming from RRC NSA to access 4G and Switched (2G/3G) (4G/5G and beyond) (4G/5G and beyond) available to (within service (90th and beyond) voice website for reported to the other service Congestion 5G both networks at network [CS_QSD [DLPDR_QSD (88, [ULPDR_QSD (88, for service) downtime provider’s percentile network quality percentage of Authority within 24 providers’ same time) or DRB (88, 88)] 88)] 88)] network) value) [PS_QSD (92, 92)] working cells hrs of start of the network) (Data Radio Bearer for outage SA) Congestion Benchmark ≥ 99% ≤ 2% ≤ 2% 100% ≥ 98% ≥ 95% ≤1% ≤ 2% ≤ 0.5% ≤ 2% ≤ 2% ≤ 2% ≤ 2% ≥ 95% --- - - Details of exclusions, if any (Please mention date and time along with reason, the performance of which is excluded from overall performance)PMR Annexure-I Backhaul network SMS delivery Broadband Service Customer Service performance performance Application of adjustment to customer’s Percentile value of account within one measured test week from the date Termination/ Maximum Resolution Refund of deposits samples for which Messaging: Billing of resolution of Percentage of calls closure of service Report ID (TSP- Packet Drop Bandwidth of billing/ within 45 days of Latency (in download and Successful SMS and billing and Accessibility of answered by the within seven LSA-Period) Rate (in 4G Jitter (in 4G and utilization charging closure of service 4G and 5G upload speed is ≥ delivery within charging charging call centre/ operators (voice to working days of and 5G 5G network) between radio and complaints or non- network) offered typical service provider's complain complaints or customer care voice) within 90 receipt of network) core network within four provisioning of download and network ts rectification of seconds customer’s during TCBH weeks service upload speed in faults or request tariff offerings rectification of significant network outage, as applicable Benchmark ≤ 75 msec ≤ 3% 80th percentile ≤ 50 msec ≤ 80% ≥ 95% ≤ 0.1% 100% 100% ≥ 95% ≥ 95% 100% 100% --- - - - - - - Details of exclusions, if any (Please mention date and time along with reason, the performance of which is excluded from overall performance)Supporting Info Annuxure-I Voice Connection Establishment (Accessibility) Number of Subscribers at the Intra service provider Inter-service provider end of reporting period Billing and charging complaints Number of cells for which geospatial Total No. of Report ID Total No. of Number of total TCBH of the coverage established Total No. of call Total No. of call Billing and Number of billing or (TSP-LSA- established calls Total number of billing and network map is calls during attempts during attempts during charging charging complaints Period) during TCBH of working PoI Pre-paid Post-paid charging available on TCBH of the TCBH of the TCBH of the complaints not NOT resolved within the reporting complaints service reporting reporting period reporting period found valid 4 weeks period reported provider’s period website ---Supporting Info Annuxure-I Customer Service Performance of call centre / customer care Termination/ closure of service Number of Number of service Report ID Number of Total number of Number of calls Number of calls Total number of requests for provisioing Number of (TSP-LSA- subscribers Number of closure call attempts on connected to call answered by the requests received Termination / request for which deposits not Period) requested to of service which call centre / centre / customer operator within 90 for Termination / Closure of service deposit taken but refunded within 45 connect to the require refund customer care care seconds Closure of service completed after 7 service could not days operator working days be provisioned ---Cell_Master Annexure-I Types of Media Type of site Connectivity Date of De- Technology Radiating Whether Cell is a Date of Cell Global Service City/ Town/ Site (Location) Base Station (Macro/ Micro/ Mode (FDD/ (Fiber/ commissioning SI. No. LSA Code State/ UT District Pin Code Lat Long (2G/ 3G/ 4G/ frequency band part of network Commissioning of Identity (CGI) Provider Village ID ID IBS/ Small TDD/ NA) Microwave/ of Base Station, 5G) (MHz) slicing? (Yes/ No) Base Station Cell/ Other) Satellite/ if any Other)Downtime Annexure-I CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24CBBH Annexure-I CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24DCR_CS Annexure-I CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24DCR_PS Annexure-I CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24DL_PDR Annexure-I CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24UL_PDR Annexure-I CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24Call_Established Annexure-I CGI Service Provider LSA Code 1-Oct-24 2-Oct-24 … … … 31-Dec-24SNO Annexure-II Part-I: Reporting of significant network outage Part-II: Action taken report Outage started from Fault reported at Fault rectified at Approx. Name of Name of Primary Reason (Media fail/ Time taken in Date of Root cause Measures taken Initial Report No Name of Name of Technology (2G/ No. of Cells number of service License Hardware fault/ Power failure/ rectification of submisison of analysis with to mitigate [LSA/date(DDMMYYYY)/Sl No] State/UT District 3G/ 4G/ 5G) affected customers provider Service area Core network fault/ Other) fault (in Hrs) Final Report details of fault recurrence affected Date Time Date Time Date TimeAnnexure-III Performance Monitoring Report for Access service (wireline) Name of the Service Provider Report for the Quarter ending Year Service Provisioning Fault Repair PoInt of Interconnection Total number Total number of Point of Provision of a No. of Number of Number of Subscribers at of connections Fault Fault repair No. of subscribers, to Interconnec Billing and service within 7 Fault repair faults total billing LSA Code the end of reporting period connections provisioned incidences within whom rent rebate/ Mean Time tion (POI) Total charging Billing and working days of Total no. of by next repaired and for which after 7 working (No. of faults three validity extension to Repair Congestion number of complaints charging payment of faults reported working after three charging demand note days of per 100 working provided (MTTR) (90th working PoI not found complaints demand note by day working complaints paid by the payment of subscribers) days percentile valid the customer days reported customer demand note value) Postpaid Prepaid Postpaid Prepaid Benchmark - - - - ≥ 98% - ≤ 5 ≥ 85% - ≥ 99% ≤ 10 hrs ≤ 0.5% - - - ≤ 0.1% - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Details of exclusions, if any (Please mention date and time along with reason, the performance of which is excluded from overall performance) Page 1 of 2Annexure-III Customer Service Number of Application of adjustment to Total Number of Total Number of Termination/ Number of Refund of billing or Resolution customer’s account within one Number of Percentage of Number of number of calls Number of number of requests for closure of service Number of deposits charging of billing/ week from the date of calls calls answered closure of call connected Accessibility subscribers requests Termination / service within provisioing deposits not within 45 days complaints charging resolution of billing and answered by by the operators service attempts on to call of call centre/ requested to received for Closure of seven working request for which refunded of closure of NOT complaints charging complaints or the operator (voice to voice) which call centre / centre / customer care connect to Termination service days of receipt deposit taken but within 45 service or non- resolved within four rectification of faults or within 90 within 90 require customer customer the operator / Closure of completed after of customer’s service could not days provisioning within 4 weeks rectification of significant seconds seconds refund care care service 7 working days request be provisioned of service weeks network outage, as applicable - 100% 100% - - ≥ 95% - - ≥ 95% - - 100% - - - 100% - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 2 of 2Annexure-IV Performance Monitoring Report for Broadband (Wireline) Service Name of the Service Provider Category of License or Authorisation Report for the Quarter ending Year Service Provisioning Broadband Service Performance Fault Repair Service area tN heu m enb de r o o f f r eS pu ob rs tc inr gib pe er rs i oa dt cTo ot na nl en cu tm iob ne s r f oo rf To ct oa nl nn eu cm tib oe nr s o f sP er ro viv ci esi won it ho if n a 7 me waP s he u ir crc e he d dn t ot ei wl se t n v s loa a al mu de p a lo e nf s d for Ma ux ti im lizu am tio B na on fd aw nid y th Total no. of incF ida eu nlt c es Fault repair No re. po af if ra eu dl ts Fault repair N wo v. ah o lo if dm s itu r yb e es n xc t t r r ei eb nbe sa ir ots e n, /t o code which demand provisioned after working days of Latency Packet Drop upload speed is ≥ offered Customer serving node to Jitter faults (No. of faults by next after three within three provided 7 working days of payment of Rate ISP Gateway Node [Intra- working note paid by the typical download and reported per 100 working day working payment of demand note by network] or Internet days customer upload speed in tariff subscribers) days demand note the customer Exchange Point Link(s) offerings Postpaid Prepaid Postpaid Prepaid Benchmark - - - - ≥ 98% ≤ 50 msec ≤ 1% 90th percentile ≤ 80% ≤ 40ms - ≤ 5 ≥ 85% - ≥ 99% - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Details of exclusions, if any (Please mention date and time along with reason, the performance of which is excluded from overall performance) Page 1 of 2Annexure-IV Customer Service Number of Application of adjustment to Percentage of Number of Termination/ Refund of Number of billing or Resolution customer’s account within one Total number of Number of service Billing and Number of Number of Number of calls calls answered requests for closure of deposits within total billing charging of billing/ week from the date of Total number requests Number of provisioing request Number of charging Billing and calls Accessibility subscribers answered by by the Termination / service within 45 days of and complaints charging resolution of billing and of call attempts received for closure of for which deposit deposits not complaints charging connected to of call centre/ requested to the operator operators Closure of seven working closure of charging NOT complaints charging complaints or on call centre / Termination / service which taken but service refunded within not found complaints call centre / customer care connect to the within 90 (voice to voice) service days of receipt service or non- complaints resolved within four rectification of faults or customer care Closure of require refund could not be 45 days valid customer care operator seconds within 90 completed after of customer’s provisioning of reported within 4 weeks rectification of significant service provisioned seconds 7 working days request service weeks network outage, as applicable - - ≤ 0.1% - 100% 100% - - ≥ 95% - - ≥ 95% - - 100% - - - 100% - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 2 of 2Annexure-V Guidelines to be followed while submitting the Compliance Reports for Access (wireless), Access (wireline) and Broadband (wireline) services and Significant network outage A. Mode of Submission of Reports: i. All reports are required to be submitted in online mode through the portal developed by TRAI in this regard by pushing the details through Application Programmable Interfaces (APIs). ii. Each service provider shall require to enable secure Application Programmable Interfaces (APIs) for submission of the reports. iii. However, till the APIs are developed and tested, reports may also be submitted by uploading of excel file on the portal. iv. Compliance report for Broadband (wireline) can be submitted either through API or through uploading of excel file on the portal. B. Common guideline for submission of compliance report for Access (wireless), Access (wireline) and Broadband (wireline) services and Significant network outage: i. LSA code, as given below, should be filled: S No LSA Name LSA Code S No LSA Name LSA Code 1 Andhra Pradesh AP 12 Madhya Pradesh MP 2 Assam AS 13 Maharashtra MH 3 Bihar BR 14 Mumbai MUM 4 Delhi DL 15 North East NE 5 Gujarat GJ 16 Odisha OR 6 Haryana HR 17 Punjab PB Himachal 7 Pradesh HP 18 Rajasthan RJ Jammu And 8 Kashmir JK 19 Tamil Nadu TN 9 Karnataka KT 20 Uttar Pradesh (East) UPE 10 Kerala KR 21 Uttar Pradesh (West) UPW 11 Kolkata KOL 22 West Bengal WBii. Correct State/ UT and District should be filled as mentioned on Local Government Directory (https://lgdirectory.gov.in/). Further, State/ UT code, as given below, should be filled: State/ UT State/ UT S No State/ UT Name Code S No State/ UT Name Code Andaman And 1 Nicobar Islands AN 19 Madhya Pradesh MP 2 Andhra Pradesh AP 20 Maharashtra MH Arunachal 3 Pradesh ARP 21 Manipur MN 4 Assam AS 22 Meghalaya MG 5 Bihar BR 23 Mizoram MZ 6 Chandigarh CHD 24 Nagaland NG 7 Chhattisgarh CG 25 Odisha OR 8 Delhi DL 26 Puducherry PD 9 Goa GO 27 Punjab PB 10 Gujarat GJ 28 Rajasthan RJ 11 Haryana HR 29 Sikkim SK Himachal 12 Pradesh HP 30 Tamil Nadu TN Jammu And 13 Kashmir JK 31 Telangana TL The Dadra And Nagar Haveli And 14 Jharkhand JH 32 Daman And Diu DN 15 Karnataka KT 33 Tripura TR 16 Kerala KR 34 Uttar Pradesh UP 17 Ladakh LD 35 Uttarakhand UK 18 Lakshadweep LK 36 West Bengal WB iii. All details in the prescribed format should be filled properly. No cell/ row/ column should be left blank. iv. Wherever benchmark against a QoS parameter is prescribed in terms of percentage (%), value for that QoS parameter is to be filled in decimal (upto two decimal places) without putting ‘%’ symbol. E.g. 90% is to be filled as ‘90.00’. v. For other benchmarks also, decimal (upto two decimal places) is to be filled. vi. Apart from QoS parameters specified in the regulations, supporting information has been sought as a part of the compliance report. This supporting information is required to compute the performance against the specified QoS parameter. Wherever the supporting information is provided, performance against the respective QoS parameter shall be calculated automatically (highlighted in yellow). However, the service provider may verify that the computed value is correct.vii. In case, performance of some period, due to force majeure or otherwise, has been excluded from calculating the overall performance against a QoS parameter, then details of such exclusion including period of exclusion, reason for exclusion etc. is to be mentioned in the last row of the compliance report below the respective QoS parameter. C. Specific guideline for submission of compliance report of Access (wireless): i. All sheets of Annexure-I (i.e., Basic details, PMR, Supporting Info, Cell_Master, Downtime, CBBH, DCR_CS, DCR_PS, DL_PDR, UL_PDR, Call_established), completely filled, are required to be submitted at once for a particular LSA. ii. Following values are allowed to be filled against the specified parameters: S. No. Particular Values allowed 1 Name of the Service Airtel, BSNL, MTNL, RJIL, VIL Provider 2 Cell Global Identity CGI should be unique and not be (CGI) repeated. Each different CGI should be filled in separate row. 3 Pin Code Correct PIN should be filled. It should be six digits numeric value. 4 City/town/Village Name should be mentioned in same manner for different cells under column ‘City/ town/ Village’ 5 Site (Location) ID Physical ID of the site, if any, else name of location may be filled. It should be mentioned in same manner for different cells. 6 Lat and Long It should be accurate to 5 decimal places. 7 Base Station ID Base Station ID of the respective CGI should be filled. 8 Type of site Macro/ Micro/ IBS/ Small Cell/ Other 9 Technology 2G, 3G, 4G, 5G 10 Mode FDD/ TDD/ NA (NA stands for ‘Not Applicable’) 11 Radiating frequency It should be number without mentioning band (MHz) MHz like 900, 1800, 2100 etc. 12 Types of Media Fiber/ Microwave/ Satellite/ Other Connectivity13 Whether Cell is a Yes/ No part of network slicing? 14 Date of In DD-MMM-YY format Commissioning of like 01-JAN-24 Base Station and Date of De- commissioning of Base Station, if any 15 TCBH and CBBH It should be starting time of the TCBH/ CBBH in 24 Hours format like busy hour of 1 to 2 pm should be written as 13:00. TCBH is as defined in the regulations, whereas CBBH should be one-hour period in a day during which the cell experiences the maximum traffic. iii. Details of all Base Stations/ cells of all technology working in the LSA should be provided. All Base Stations/ cells working for at least one day in the reporting period should be included. iv. In sheet ‘Downtime’, cell wise downtime of each day of the reporting period in decimal hours (upto two decimal places) is to be mentioned. Like 90 minutes downtime is to be reported as 1.50. v. In sheets ‘DCR_CS’, ‘DCR_PS’, ‘DL_PDR’ and ‘UL_PDR’, cell wise DCR and PDR of each day of the reporting period observed during CBBH is to be mentioned in decimal (upto two decimal places). Further CBBH of each cell of each day of the reporting period is to be mentioned in sheet ‘CBBH’ in 24 Hours format. vi. DCR and PDR values will be in % ranging from 0 to 100 (upto two decimal places). However, there is no need to place % sign against each DCR/ PDR value. vii. Apart from decimal DCR/ PDR value, only following applicable codes, as prescribed in the regulation, can be filled: DNE, NOP, NAV and NDM. No other value should be filled in DCR/ PDR cells. viii. In sheets ‘Call_established’, total number of cells successfully established in each cell during CBBH of each day of the reporting period is to be provided. D. Specific guideline for submission of Significant network outage report: i. Incidences of significant network outages (services not available in a district for more than 4 hours) are to be reported to the Authority in Annexure-II within 24 hours of their occurrence. ii. While submitting the report only Part-I of Annexure-II is to be submitted.iii. Action taken report including root cause of such significant network outage and corrective actions taken thereof are to be reported to the Authority in Annexure-II, within 72 hours of restoration of the services. Part-I of Annexure-II should be same as reported earlier and details of action taken are to be filled in Part-II. iv. All other guidelines as mentioned for Access (wireless) as applicable for this report are to be followed. E. Specific guideline for submission of compliance report of Access (wireline): i. Details of multiple LSAs can be submitted in single file. ii. Following values are allowed to be filled against the specified parameters: S. No. Particular Values allowed 1 Name of the Service Airtel, APSFL, BSNL, MTNL, QTL, Provider RJIL, TTML, TTSL, VIL, VMIPL iii. Service providers, who are providing both access (wireline) and broadband (wireline) service, are required to report the performance of ‘Customer Service’ related parameters in access (wireline) compliance report only. However, the report should include the performance of ‘Customer Service’ related parameters for both the services i.e., access (wireline) and broadband (wireline). F. Specific guideline for submission of compliance report of Broadband (wireline): i. All service providers having Cat-A license/ authorisation are required to submit single compliance report on ‘All India’ basis. Whereas service providers having Cat-B or Cat-C license/ authorisation are required to submit the compliance report on LSA basis. ii. Details of ‘Category of License or Authorisation’ is to be filled in compliance report as Cat-A/ Cat-B/ Cat-C. iii. Details of multiple service areas can be submitted in single file. iv. Name of service provider should be filled uniformly for all compliance reports. However, unique code, if any allotted by the Authority, may be filled in the compliance report in place of name of the service provider. *****