Home India Telecom Regulatory Authority of India In exercise of the powers conferred by section 36 read with ...
Date: 2019-10-09 Category: Extra Ordinary State: Union Government Country: India

In exercise of the powers conferred by section 36 read with sub clause v of clause

Issued by Telecom Regulatory Authority of India · Not Applicable

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Executive Summary & Key Takeaways

Executive Summary: This notification announces amendments to the Telecommunication Broadcasting and Cable Services Standards of Quality of Service and Consumer Protection Addressable Systems Regulations, 2017. It mandates distributors of television channels (DPOs) to facilitate consumer access to channel selection and subscription management through applications and portals. The regulations take effect from the date of publication in the Official Gazette, October 9, 2019. TRAI is also working on finalizing API specifications to be shared with DPOs separately. Key Points / Main Content: Amendments to Regulations: * The regulations are called the Telecommunication Broadcasting and Cable Services Standards of Quality of Service and Consumer Protection Addressable Systems Second Amendment Regulations, 2019. * Effective from the date of publication in the Official Gazette. Consumer Access and Control: * DPOs must allow consumers to access and view available television channels and bouquets on their platforms through mobile applications or portals developed by the Authority. * Consumers should be able to select or deselect channels/bouquets, view subscription details, and modify subscriptions. * DPOs must ensure their websites and systems facilitate access to applications or portals developed by the Authority, allowing subscribers to view and modify their subscription details after authentication via a one-time password. Technical Requirements: * DPOs must allow information exchange through Application Programme Interface (API) as specified by the Authority. * TRAI will finalize and communicate API specifications to the DPOs separately. Implementation: * DPOs are not currently mandated to share APIs with third parties. * DPOs may need to modify their systems to share API with TRAI in a given timeframe to provide data when required. TRAI's Objectives: * The amendments aim to simplify channel selection for consumers, allowing them to optimize their subscriptions and potentially reduce TV viewing costs. Impact Analysis: DPOs (Distributors of Television Channels) Impact: Must modify their systems and websites to comply with the new regulations, including enabling access through applications/portals developed by TRAI and facilitating API information exchange. Action Required: Implement necessary changes to websites, systems, and apps to allow consumer access and control over channel selection and subscriptions. They must also prepare for API integration with TRAI. Consumers Impact: Enhanced control and ease in selecting television channels and managing subscriptions, potentially leading to cost savings. Action Required: Utilize the new applications/portals to manage their channel selections and subscriptions. TRAI (Telecom Regulatory Authority of India) Impact: Oversight and enforcement of the new regulations, including finalizing and communicating API specifications. Action Required: Finalize and communicate API specifications to DPOs and oversee the implementation of the new regulations.

Key Entities Referenced

Telecom Regulatory Authority of India (TRAI): The primary regulatory body responsible for telecommunications in India. It issued the regulations and notifications discussed in the document. Ministry of Communication and Information Technology, Department of Telecommunications: A department of the Indian government involved in telecommunications policy. Mentioned in relation to powers conferred upon the Central Government. Telecom Regulatory Authority of India Act, 1997: The legislation that establishes and empowers the Telecom Regulatory Authority of India (TRAI). Telecommunication Broadcasting and Cable Services Standards of Quality of Service and Consumer Protection Addressable Systems Regulations, 2017: The regulations being amended by the current notification, concerning service quality and consumer protection in broadcasting and cable services. New Delhi: The location where the notification was issued and where the Open House Discussion (OHD) was held at TRAI HQ. Distribution Platform Operators (DPOs): Entities that provide television distribution services. The document discusses TRAI's interactions with DPOs and requirements for their platforms. Application Programme Interface (API): A technical interface used for information exchange between DPOs and consumers, and potentially with TRAI. Telecommunication Broadcasting and Cable Services Interconnection Addressable Systems Regulations, 2017: Regulations related to interconnection in broadcasting and cable services, forming part of the New Regulatory Framework.
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ij izkf/kdj.k }kjk fufnZ”V ,Iyhd’s ku izkxs zke baVjQsl ¼,ihvkb½Z d s ek/;e l s lpw ukvksa d s vknku&iznku dh vueq fr nxs kA” ,l- ds- xIqrk] lfpo [foKkiu&III@4@vlk-@243@19] uuuukkkkVVssVVss 1111%%%% eyw fofu;eksa dk s fnukda 03 ekp]Z 2017 dk s vf/klpw uk la[;k 21&5@2016&ch,Ma lh,l d s ek/;e l s izdkf'kr fd;k x;k FkkA uuuukkkkVVssVVss 2222%%%% eyw fofu;ek sa dk s fnukda 28 fnlEcj] 2018 dh vf/klpw uk la[;k 21&4@2018&ch,Ma lh,l ¼2018 dk 11½ ds ek/;e ls l’a kkfs/kr fd;k x;k FkkA uuuukkkkVVssVVss 3333%%%% O;k[;kRed Kkiu] nwjlpa kj ¼izlkj.k vkSj dcs y½ lsok,&a lsok dh x.q koÙkk d s ekud rFkk miHkkDs rk laj{k.k ¼,Mªslcs y i.z kkfy;ka½ ¼f}rh; l'a kk/sku½ fofu;e] 2019 ¼2019 dk 6½ d s mÌ's ;k sa vkSj dkj.kk sa dk s Li"V djrk gAS nnnnwjwjwjwjllllppaappaa kkkkjjjj ¼¼¼¼iiiizlzlzlzlkkkkjjjj....kkkk vvvvkkkkSjSjSjSj ddddccssccss yyyy½½½½ llllsosososokkkk,,,,&&aa&&aa llllsosososokkkk ddddhhhh xxxx..qq..qq kkkkooooÙÙÙÙkkkkkkkk dddd ss ss eeeekkkkuuuudddd rrrrFFFFkkkkkkkk mmmmiiiiHHHHkkkkkkkkDDssDDss rrrrkkkk llllajajajaj{{{{kkkk....kkkk ¼¼¼¼,,,,MMMMªªslslªªslslccssccss yyyy iiii..zz..zz kkkkkkkkffffyyyy;;;;kkkk½½aa½½aa ¼¼¼¼ffff}}}}rrrrhhhh;;;; 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nwjlpa kj fofu;ked izkf/kdj.k u s vuds i;z kl fd, gSa tSl s fd Mhihvk s ds lkFk yxkrkj vusd cSBd]as byfsDVªkWfud vkSj U;tw + ehfM;k e as ipz kj] miHkkDs rk lewgk sa vkfn d s lkFk ckrphrA bld s ckotnw ] Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k dks miHkkDs rkvk as l s vuds f'kdk;r as izkIr gbq Za fd o s Mhihvk s d s ocs ikVs yZ @,i ij lfqo/kktud rjhd s l s Vys hfotu puS yk sa dk p;u dju s es a l{ke ugha gASa 3- Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k us iez q[k Mhihvk s ds ektS nw k ,i rFkk ocs lkbV d s dk;dZ j.k dh tkpa djus ds fy, ,d vkarfjd lfefr dk xBu fd;k gAS lfefr u s ik;k fd fofHkUu Mhihvks ij Vys hfotu puS yk sa dk s p;u djus dh ifzØ;k tfVy gS vkSj rRi'pkr ~ ektS wnk lClfØI'ku e sa ifjorZu dju s dh ifzØ;k vkSj Hkh FkdkÅ gAS eyw Hkwr tkudkjh tSl s fd ektS wnk Vys hfotu pSuyk as d s lClfØI'ku dk C;kjs k Hkh lClØkbcjk sa dk s miyC/k ugh a gAS miHkkDs rkvk sa dk s mi;Dq r p;u lfquf'pr dju s ds fy,] izkf/kdj.k us dNq Mhihvk s dks fun's k rFkk dkj.k crkvk s uksfVl Hkh tkjh fd,A 4- mi;Dq r eÌq s dk lek/kku lfquf'pr dju s d s fy,] izkf/kdj.k u s O;kid tufgr eas] miHkkDs rkvk as }kjk lyq Hkrk l s pSuyks a d s p;u dk s ljy cuku s d s fy, r`rh; i{k }kjk fodflr fd, x, puS y p;u i.z kkyh dh vko';drk dk s eglwl fd;kA rnuqlkj] izkf/kdj.k u s fnukda 09 vxLr] 2019 dk s nwjlpa kj ¼izlkj.k vkSj dcs y½ lsok,&a lsok dh x.q koÙkk d s ekud rFkk miHkkDs rk laj{k.k ¼,Mªslcs y i.z kkfy;k½a fofu;e] 2017 es a izk:i fofu;e ¼f}rh; l'a kk/sku½ tkjh fd;k] ftld s lca /ak esa fnukad 22 vxLr] 2019 rd fgr/kkjdk sa l s fyf[kr fVIif.k;k a vkeaf=r dh xb Z FkhA 5- r`rh; i{k dk s ,i cukus dh vueq fr nsus ds ihN]s Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k dk eyw mÌ's ; ;g g S fd miHkkDs rkvk sa dk s viu s ilna d s puS y vkSj cdq s ¼tkMs +us@gVkus½ dk p;u djus] viuk lClfØI'ku ns[kus vkSj bues a cnyko dju s e sa vklkuh jg]s ftld s ifj.kkeLo:i] miHkkDs rk }kjk viuk lClfØI'ku Lo; a puq u s ls mud s Vhoh n[s ku s d s [kp Z e sa deh vk,xhA 6- dfri; fgr/kkjdk sa d s vuqjks/k ij fVIif.k;ka nsus gsr q vfare frfFk dks fnukda 29 vxLr] 2019 rd c<+k fn;k x;k FkkA tcfd] bl izk:i fofu;e ¼f}rh; l'a kk/sku½ ds ek/;e l]s Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k us r`Rkh; i{k }kjk ,i fodflr fd, tkus d s eÌq s ij fgr/kkjdk sa dh fVIif.k;k a vkefa=r dh Fkha vkSj ifj.kkeLo:i Mhihvk s vkSj miHkkDs rkvksa ds chp ,Iyhd’s ku izkxs zke baVjQls ¼,ihvkbZ½ dk mi;kxs djrs g,q tkudkjh dk s lk>k dju s vkSj miHkkDs rkvk sa dk s mudh ilan d s pSuyksa dk p;u dju s dks lyq Hk cuku s vkSj Vys hfotu ns[kus grs q iHzkkjk as d s lClfØI'ku dk s b"Vre cukdj de dju s d s lca /ak e sa fVIif.k;k a ekxa h FkhA 7- izk:i fofu;e esa] 27 fgr/kkjdk sa l s fVIif.k;k a izkIr gbq Za Fkh vkSj bUg sa Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k dh ocs lkbV ij viykMs dj fn;k x;k FkkA izkIr fVIif.k;ksa dk fo'y"sk.k fd;k x;k Fkk vkSj ;g ik;k x;k Fkk fd dfri; fgr/kkjdk as dk ;g er Fkk fd izkf/kdj.k dks eYw kHkwr U;wure fofufn"ZVrkvk sa vkSj fn'kkfun'sZ kks a dk fu/kkZj.k djuk pkfg, tk s fd fdlh Mhihvk s d s ,i e as gksu s pkfg, pwafd VhihMh ,i Hkh fdlh fof'k"V x.q kk sa dh i's kd'k ugha dj jgk g S ftl s Mhihvks }kjk mud s ektS wnk i.z kkfy;ks a e sa ugha yk;k tk ldrk gAS 8- tcfd dfri; fgr/kkjdk sa u s r`rh; i{k ,i r;S kj dju s okyk sa }kjk MkVk dh xkis uh;rk] lqj{kk vkSj miHkkDs rk dh tkudkfj;k as dk n#q i;kxs lca /akh eÌq s mBk, vkSj bl ckr ij Hkh fpark trkb Z fd ;g lfquf'pr dju s ds fy, dkbs Z xkjVa h ugh a g S fd lClØkbcjk@sa Mhihvk s }kjk lk>k fd, x, xkis uh; MkVk dks mn?~ kfVr ugh a fd;k tk,xkA bld s vykok] ;g Hkh mYy[s k fd;k x;k fd VhihMh] Hkkjrh; nwjlpa kj fofu;ked ikzf/kdj.k d s {ks=kf/kdkj e sa ugh a gAS¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 3 9- dNq fgr/kkjd] izk:i fofu;ek sa d s leFkuZ e sa Fk s vkSj mUgksau s puS yk sa d s p;u dh izfØ;k dk s lokxZa fgr vudq wy cuku s d s bl uoksUes"kh rjhd s dk Lokxr fd;k vkSj mYy[s k fd;k dh bll s lClØkbcjk sa d s fy, U;k;lxa r vkSj lekurk dk ekx Z i'z kLr gkxs k vkSj vkx s dgk fd ub Z VSfjQ O;oLFkk] vf/kd iHzkko'kkyh <xa l s miHkkDs rkvksa dk s mudh ilna d s puS yk sa dk p;u dju s e as lgk;rk iznku djxs kA mUgksau s ;g Hkh dgk g S fd ;g miHkkDs rkvksa dk s ,i rFkk iksVyZ k sa d s ek/;e l s lqjf{kr <xa l s lEi"zsk.k dju s e sa Hkh enn djxs kA lpw uk izk|S kfsxdh ,Iyhd's ku] miHkkDs rkvk sa dk s mud s lca fa/kr Mhihvk s }kjk i's kd'k fd, tk jg s pSuyksa e sa l s viuh ilna d s pSuyk@sa cqd s dk p;u dju s gsr q lfqo/kk iznku djxs kA ;g ,i miHkkDs rkvk sa dk s mud s dyq ekfld fcy esa deh dju s ds fy, lClØkbcjk sa }kjk okfaNr pSuyk sa ds vk/kkj ij cdq s dh b"Vre :i l s :ij[s kk r;S kj dj ldrk gAS 10- rRi'pkr]~ Hkkjrh; 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nwjlpa kj fofu;ked izkf/kdj.k ,d ,i fodflr djs vkSj mUg sa Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k d s lkFk viu s ,ihvkb Z dk s lk>k dju s ea s dkbs Z vkifÙk@f>>d ugh a g S pfwad mud s MkVk fofu;ked d s ikl lqjf{kr g Sa vkSj miHkkDs rk tkudkjh ds yhd@n#q i;kxs gksu s rFkk MkVk dh futrk dk dkbs Z eÌq+ k ugh a gSA 12- izkf/kdj.k u s izk:i fofu;e ij fgr/kkjdk sa l s izkIr fVIif.k;k sa vkSj [kyq k epa ppk Z ¼vk,s pMh½ d s nkSjku fgr/kkjdks a }kjk mBk, x, eÌq k sa dk fo'y"sk.k fd;kA gkykfad izkf/kdj.k fgr/kkjdk sa d s bl er lger ugh a gS fd ,ihvkb Z d s ek/;e l s r`rh; i{k dk s tkudkjh lk>k djuk ljq {kk vkSj xkis uh;rk ds enq ~n s g Sa D;ksafd vc r`rh; i{k ds lkFk tkudkjh lk>k djuk fdlh Hkh O;olk; e as lkekU; gks x;k gS vkSj xkis huh;rk vkSj ljq {kk dh leL;k dk s nwj dju s ds fy, mfpr tkpa vkSj laryq u j[kk tk ldrk gAS gkykfad] fgr/kkjdks d s vU; l>q koks a d s en~nsut+j fd o s viu s ,ihvkb Z dks VªkbZ d s lkFk lk>k djus d s fy, Lora= gSa vkSj Hkkjrh; nwjlpa kj fofu;ked izkf/kjdj.k }kjk tkjh fn’kk&funs’Z kk as ds vuqlkj viu s ,Ik vkSj ocs lkbV dk s l’a kkfs/kr dju s d s fy, r;S kj gASa bl fLFkfr e]sa izkf/kdj.k Mhihvk s dk s viu s ,ihvkb Z dk s r`rh; i{k d s lkFk lk>k dju s d s fy, ck/; ugh a dj jgk gAS 13- izkf/kdj.k ,ihvkb Z fof'kf"V;ksa dks vfare nus s d s dke esa yxk gvq k g]S ftudh lpw uk Mhihvk s dk s vyx l s nh tk,xhA tc Hkh izkf/kdj.k Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k d s ,Ik ,o a ikVs yZ d s lkFk ,dhdj.k lfquf’pr dju s d s fy, iNw rk g S rks Mhihvk s Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k d s lkFk ,ihvkb Z d s ek/;e l s lpw uk lk>k@vknku&iznku djxsa As bu ,ihvkb Z dk s t:jr iMu+ s ij le;&le; ij l’a kkfs/kr fd;k tk,xkA Mhihvk s viu s ektS wnk flLVEl e sa t:jh cnyko dj sa ftll s fd Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k dk s fu/kkfZjr le;&lhek d s Hkhrj MkVk miyC/k djk;k tk ldAs 14- bl f}rh; l'a kk/sku d s ek/;e l s izkf/kdj.k] Mhihvk s dk s mud ss IysVQke Z ij miyC/k puS yk@sa cdq s rd miHkkDs rkvks a dh igpqa dk s ljy cuku s gsrq vf/knfs'kr dj jgk g S rkfd mUgsa viuh ilan d s pSuy vkSj cdq s ¼tkMs +u@s gVku½s ds p;u e as lfqo/kk gk]s os vius lClfØI'ku dk s ns[k ldsa vkSj Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k d s ,i ,o a iksVyZ d s ek/;e l s mle sa vk'kk/sku dj ldAas 15- izkf/kdj.k us Mhihvk s }kjk izLrqr l>q kok sa dk lKa ku fy;k g]S ftle sa l>q ko fn;k x;k Fkk fd Hkkjrh; nwjlpa kj fofu;ked izkf/kdj.k dk s eyw U;uw re fof'kf"V;k a vkSj fn'kkfun'sZ k r; dju s pkfg, tk s fdlh Hkh Mhihvks dh ocs lkbV@ekcs kby ,Ik e as gkus s pkfg,A bl nf`"V l]s izkf/kdj.k U;uw re vi{skkvk sa dk s vfare :i n s jgk gS tks fdlh Hkh Mhihvk s dh ocs lkbV@ekcs kby ,i e sa gkus s pkfg,A bu fofu;ekas d s lkFk&lkFk ; s fn’kk&fun’s k tkjh fd, tk jgs gASa TELECOM REGULATORY AUTHORITY OF INDIA NOTIFICATION New Delhi, the 9th October 2019 F. No. 12-37/2019-B&CS.—In exercise of the powers conferred by section 36, read with sub-clause (v) of clause (b) of sub-section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997), read with notification of the Central Government, in the Ministry of Communication and Information Technology (Department of Telecommunications), No. 39, — (a) issued, in exercise of the powers conferred upon the Central Government under clause (d) of sub-section (1) of section 11 and proviso to clause (k) of sub-section (1) of section 2 of the said Act, and (b) published under notification No. S.O. 44(E) and 45(E) dated the 9th January, 2004 in the Gazette of India, Extraordinary, Part II, Section 3,...... the Telecom Regulatory Authority of India hereby makes the following regulations to further amend the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017 (2 of 2017), namely:—4 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] 1. (1) These regulations may be called the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) (Second Amendment) Regulations, 2019 (6 of 2019). (2) They shall come into force from the date of their publication in the Official Gazette. 2. In regulation 3 of the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017, after sub-regulation (5), the following sub-regulations shall be inserted, namely: - “(6) Every distributor of television channels shall allow the consumers to access, through application (such as Mobile App) or portal developed by the Authority, to view the television channels and bouquet of channels available on its platform, select the television channels or bouquet of channels of their choice available on the platform, deselect any channel or bouquet of channels, view their subscription details and modify their subscription. (7) Every distributor of television channel shall enable and facilitate its website or system in such a manner that an application or portal developed by the Authority may have access to its platform for the purposes mentioned in sub-regulation (6): Provided that the subscriber of the distributor shall be able to view its subscription details, make changes therein only after authentication by one-time password communicated by the distributor. (8) Every distributor of television channel shall allow exchange of information through Application Programme Interface (API) as specified by Authority from time to time.” S. K. GUPTA, Secy. [ADVT.-III/4/Exty./243/19] Note.1: The principal regulations were published vide notification No. 21-5/2016-B&CS dated the 3rd March 2017. Note 2: The principal regulations were amended vide notification No. 21-4/2018-B&CS dated 28th December 2018 (11 of 2018) Note 3: The Explanatory Memorandum explains the objects and reasons of the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) (Second Amendment) Regulations, 2019 (6 of 2019) Explanatory Memorandum to Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) (Second Amendment) Regulations, 2019 (6 of 2019) TRAI, on 3rd March 2017, notified the ‘New Regulatory Framework’ (or the New Framework) for Broadcasting and Cable services. The new framework came into effect on 29th December 2018. However, to provide enough time to subscribers for exercising their options, the Authority provided time up to 31st January 2019. The said framework comprises of the following regulations and Tariff Order: - a. The Telecommunication (Broadcasting and Cable) Services Interconnection (Addressable Systems) Regulations, 2017 b. The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017 c. The Telecommunication (Broadcasting and Cable) Services (Eighth) (Addressable Systems) Tariff Order, 2017 2. TRAI’s new regulations/orders for the television and broadcasting sector gave freedom to consumers to select television channels they want to watch. To ensure proper implementation of the new framework, TRAI has made number of efforts such as series of meetings with Distribution Platform Operators (DPOs), publicity in electronic and news media, interactions with customer groups etc. Despite this, TRAI was in receipt of several complaints from the consumers that they are not able to choose the TV channels conveniently on the web portal/apps of the DPOs. 3. TRAI setup an internal committee to check functioning of existing APPs and websites of major DPOs. The committee observed that the process of selecting TV channels on various DPOs platform is cumbersome and the process of subsequent change in the existing subscription is even more tedious. The basic information such as details of existing TV channels subscription is also not visible to subscribers. To ensure proper choice to the consumers, the Authority also issued directions and show cause notices to some DPOs. 4. In order to address above issue, the Authority, in the larger public interest, felt need to have Channel Selection System developed by third party to facilitate easy channel selection by consumers. Accordingly, the Authority issued Draft Regulation (Second Amendment) to The Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations 2017 on 9th August 2019, inviting written comments from stakeholders by 22nd August, 2019.¹Hkkx IIIµ[k.M 4º Hkkjr dk jkti=k % vlk/kj.k 5 5. The basic objective of TRAI was to allow third party to create an app so that consumers should have ease in selection of channels and bouquets (addition/deletion) of their choice, view their subscription and modify the same which would result in reduction of TV viewing charges for consumers by optimising their subscription. 6. On request of some of the stakeholders, the last date for submission of comments was extended upto 29th August, 2019. Through this draft regulation (second amendment), TRAI sought comments of the stakeholders on the issue of developing of APP by third parties and consequent sharing of information using Application Program Interface (API) between DPOs and consumers to have ease in selection of channels of their choice and reduce TV viewing charges by optimizing their subscription while allowing them to view channels of their interest. 7. On the draft regulation, comments were received from 27 stakeholders and the same were uploaded in TRAI website. Some of the stakeholders suggested that the Authority should lay down basic minimum specification and guidelines that an App of any DPO should have as the TPD App is not offering anything unique which cannot be built by the DPOs in their current systems. 8. While some of the stakeholders raised issues like data confidentiality, security and misuse of consumer information by third party App developers and there is no guarantee of ensuring that the confidential data shared by the subscribers/DPOs would not be divulged. Further, it was also mentioned that the TPDs are not under the TRAI ambit. 9. Some of the stakeholders were in support of the draft regulation and welcomed this very innovative move to democratize the channel selection process and mentioned that this may eventually pave the way for fairness and equality for the subscribers and further stated that this will more effectively offer assistance to the consumers in choosing their wanted TV channel according to the new tariff regime. They have also stated that this will allow consumers securely communicate with the DPOs through APPs and Portals. The IT Application will also facilitate consumers to choose channels/bouquets of their interest among the offering by their respective DPOs. The APP can also suggest an optimal configuration of bouquets based on channels desired by the subscriber to reduce the total monthly bill. 10. Subsequently, during an Open House Discussion (OHD) held at TRAI HQ, New Delhi on 16th September 2019, the stakeholders reiterated their comments and were of the view that creation of third party app will not solve the purpose and at this stage TRAI should lay down basic minimum specification and guidelines for DPOs for improving their Website, Mobile App, TV app and various other means for ease of use by consumers in selecting their choice (addition/deletion of channels/bouquets) and reduce TV viewing charges by optimizing their subscription while allowing them to view channels of their interest. It was further suggested by the stakeholders that TRAI may carry out inspection/audit of the websites of the DPOs from time to time to ensure that the guidelines have been implemented by the DPOs. 11. Further, during the OHD, stakeholders were generally of the view that TRAI may develop an App and they have no objection/hesitation in sharing their APIs with TRAI as their data is secure with the regulator and there will not be issues like leakage/misuse of consumer information and privacy of data. 12. The Authority analysed the comments received from stakeholders on the draft regulation and submissions made by the stakeholders during the OHD. Though Authority don’t agree with the stakeholders that sharing of information through API to third party have security and privacy issues as now sharing the information with third party has become normal in any business and proper check and balances can be put in place to overcome the problem of privacy and security. However, in view of the other suggestions of the stakeholders that they are open to share their API with TRAI and also willing to modify their APP and website as per guidelines issued by TRAI, the Authority is not mandating DPOs to share their APIs with third party at this stage. 13. The Authority is in the process of finalising the API Specifications which will be communicated separately to the DPOs. DPOs are to share/exchange the information through API with the TRAI whenever the Authority asks for the same for ensuring integration with the TRAI’s APP or Portal. These API will be modified from time to time as and when need arises. DPOs may like to make necessary modifications in their current systems so that the API can be shared with TRAI in a given time frame. 14. Through this second amendment, Authority is mandating the DPOs to allow the consumers to access channels/ bouquets available on its platform and have ease in selection of channels and bouquets (addition/deletion) of their choice, view their subscription and modify the same through the TRAI’s APP/Portal. 15. The Authority has also taken cognizance of the suggestions made by DPOs that TRAI should lay down basic minimum specification and guidelines that a Website/Mobile App of any DPO should have. In this aspect, Authority has finalized the minimum requirements that a Website/Mobile App of any DPO should have. The same is being issued simultaneously along with these Regulations. Uploaded by Dte. of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi-110064 and Published by the Controller of Publications, Delhi-110054.

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