In exercise of the powers conferred by section 36, read with subclauses i and v of clause b of sub section

रजिस्ट्री स.ं डी.एल.- 33004/99 REGD. No. D. L.-33004/99 सी.जी.-डी.एल.-अ.-03102020-222233 xxxGIDHxxx CG-DL-E-03102020-222233 xxxGIDExxx असाधारण EXTRAORDINARY भाग III—खण् ड 4 PART III—Section 4 प्राजधकार स ेप्रकाजित PUBLISHED BY AUTHORITY स.ं 401] नई दिल्ली, बुधवार, जसतम्ब र 30, 2020/ आज‍व न 8, 1942 No. 401] NEW DELHI, WEDNESDAY, SEPTEMBER 30, 2020/ ASVINA 8, 1942 ubZ fnYyh] 30 flrEcj] 2020 Hkkjrh; njw lapkj fofu;ked izkf/kdj.k vf/kfu;e] 1997 ¼1997 dk 24½ dh /kkjk 11 dh mi&/kkjk ¼1½ ds [kaM ¼[k½ ds mi[kaM ¼i½ vkSj ¼v½ ds lkFk ifBr /kkjk 36 }kjk iznÙk 'kfDr;ks a dk iz;ksx djr s gq, Hkkjrh; njw lapkj fofu;ked izkf/kdj.k] njw lapkj miHkksäk laj{k.k fofu;e] 2012 ¼2012 dk 2½ eas vkSj la'kks/ku dju s ds fy, ,rn~}kjk fuEuor fofu;e cukrk gS] uker%& 1. (1) bu fofu;eks a dks nwjlapkj miHkksäk laj{k.k ¼X;kjgoka la'kks/ku½ fofu;e] 2020 dgk tk,xk( (2) ;s fofu;e vkf/kdkfjd jkti= eas muds izdk'ku dh frfFk ls rhl fnuksa ds i'pkr ~ izo`r gksxa sA 2. njw lapkj miHkksäk laj{k.k fofu;e] 2012 ¼ftls blds i'pkr~ eyw fofu;e dgk tk,xk½ ds fofu;e 9] ds rgr ijra qd dk yksi fd;k tk,xk( 3. eyw fofu;eksa ds fofu;e 10d ds rgr mi fofu;e ¼4½ dk yksi fd;k tk,xk( 4644 GI/2020 (1)2 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] 4. eyw fofu;eksa ds v/;k;& v ds i'pkr~] fuEuor v/;k; dks var%LFkkfir fd;k tk,xk] uker% VI 17. izR;sd lsok iznkrk ;g lqfuf'Pkr djsxk fd varjkZ"Vªh; eksckby jksÇex lsok lHkh miHkksäkvksa ds fy, fMQ+kWYV :i ls fuf"Ø; gks vkSj dsoy miHkksäk ds vuqjks/k ij gh lfØ; gksxh vkSj ,d ckj lfØ; fd, tkus ds ckn] bls fdlh Hkh le; miHkksäk ds vuqjks/k ij fuf"Ø; fd;k tk ldrk gSA ekStwnk miHkksDrkvks a ds ekey s eas] ;fn ykxw gks rks] izR;sd miHkksDrk ls lfØ; fd, x, varjkZ"Vªh; eksckby jksfeax lsok dk s tkjh j[kus vFkok can dju s ds fof'k"V fodYi dks] ,l,e,l] bZ&esy vFkok eksckby ,Iyhds'ku] ;fn miyC/k gks rks] ds ek/;e ls bu fofu;eksa ds vkf/kdkfjd jkti= eas izdk'ku dh frfFk ls rhl fnuks a ds Hkhrj izkIr fd;k tk,A 18. izR;sd lsok iznkrk] varjkZ"Vªh; eksckby jksÇex lsok d s lfØ; gksus ij rqjar miHkksäk dks ,l,e,l] bZesy vkSj eksckby ,fIyds'ku] ;fn miyC/k gks rks] ds ek/;e ls fuEufyf[kr tkudkjh iznku djsxk%& ¼i½ varjkZ"Vªh; eksckby jksÇex lsok dks lfØ; fd, tkus laca/kh rF;( vkSj ¼ii½ varjkZ"Vªh; eksckby jksÇex lsok ¼,deq'r 'kqYd ds lkFk&lkFk vkorhZ 'kqYd] tk s Hkh ykxw gks½ dks lfØ; djus d s fy, ykxw iz'kqYd ¼;fn dksbZ gks rks½( 19. & izR;sd lsok iznkrk] varjkZ"Vªh; eksckby jksÇex lsok dk ykHk mBku s ds fy, iz'kqYd ds p;u fd, tku s ij rqjar ,l,e,l] bZeys vkSj eksckby ,fIyds'ku] ;fn miyC/k gks rks] ds ek/;e ls miHkksäk dks fuEufyf[kr tkudkjh miyC/k djk,xk %& (i) varjkZ"Vªh; jksÇex djr s le; okW;l] ,l,e,l vkSj MkVk lsokvksa dk s miyC/k djku s ds fy, ykxw nj;sa vkSj (ii) bl laca/k ea s lger gq, iz'kqYd dk ykHk mBkus ds fy,] ;fn ykxw gks rks] [kkl dSfj;lZ ¼nkSjk dju s okys n's k ds izpkyd½ dk p;u fd;k tkuk vkSj bl laca/k eas fdlh Hkh izdkj dh foQyrk d s ifj.kke; (iii) varjkZ"Vªh; eksckby jksÇex lsok dk mi;ksx djrs le; c<s+ gq, fcy ds >Vds ls cpus ds fy, miHkksäk }kjk fd, tku s okys dk;ks± dh ,d lwph; vkSj (iv) varjkZ"Vªh; eksckby jksÇex lsok dk mi;ksx djrs le; miHkksäk dks c<s+ gq, fcy ds >Vds ls cpkus ds fy, miHkksäk laj{k.k uhfr;ksa dk fooj.k% vFkok (v) lacaf/kr fooj.kksa ds fy, ,d ;wvkj,y tSlk fd mi;qä ¼i) ls ¼iv) eas fn;k x;k gS tgka ls ÇizV dju s ;ksX; vkSj lajf{kr dh tk ldu s okyh Q+kby rd igqap cukbZ tk ldrh gS vkSj mls MkWmuyksM fd;k tk ldrk gSA[भाग III—खण् ड 4] भारत का रािपत्र : असाधारण 3 20. izR;sd lsok iznkrk] miHkksäk }kjk nkSjk fd, tkus okys n's k eas vius eksckby midj.kks a dks fLop vkWu dju s ds rqjar ckn, ¼d½ miHkksäk dk s fofu;e 19 eas ;Fkk fofuÆn"V i)fr ls lHkh tkudkjh iznku djuk( ¼[k½ ;fn miHkksäk us lsok iznkrk }kjk is'k fd, x, fdlh fof'k"V varjkZ"Vªh; eksckby jksÇex iz'kqYd iSd dk s lClØkbc ugha fd;k gS] rks ml fLFkfr ea s miHkksäk dk s ,l,e,l ds ek/;e ls ekud njks a ij okW;l] ,l,e,l vFkok MkVk lsokvks a ds mi;ksx ds dkj.k cgqr vf/kd 'kqYd yxk, tku s dh laHkkouk ds laca/k eas] prs kouh vkSj ijke'kZ fn;k tk,A 21. izR;sd lsok iznkrk] miHkksDrk dk s ,l,e,l] bZesy vkSj eksckby ,fIyds'ku] ;fn miyC/k gks] d s ek/;e ls tc MkVk lhek ds 50 izfr'kr] 80 izfr'kr] 90 izfr'kr vkSj 'krizfr'kr ls vf/kd mi;ksx gks tkus ij ,d prs kouh miyC/k djk,xkA 22. ;fn miHkksäk fdlh ,sls n's k vFkok {ks= eas varjkZ"Vªh; eksckby jksÇex lsok dk mi;ksx djuk vkjHa k djrs gSa tks lClØkbc fd, x, iz'kqYd }kjk doj ugh a gksrs gSa vFkok tgka ykxw iz'kqYd lClØkbc fd, x, iz'kqYd ls fHkUUk gSa] ogka izR;sd lsok iznkrk] ,l,e,l] bZesy vkSj eksckby ,fIyds'ku] ;fn miyC/k gks] ds ek/;e ls] ¼d½ miHkksäk dks tkudkjh iznku djsxk fd og ,d ,sl s {ks= eas vk x;k gS tks mlds }kjk p;fur iz'kqYd ;kstuk ds rgr doj ugh a gS( ¼[k½ miHkksDrk dk s ekud njks a ij okW;l] ,l,e,l vFkok MkVk lsokvks a ds mi;ksx ds dkj.k cgqr vf/kd 'kqYd yxk, tku s dh laHkkouk ds ckj s eas prs kouh vkSj ijke'kZ nxs k( vkSj ¼x½ ,sl s doj ugha fd, x, {ks= eas ykxw iz'kqYd dk C;ksjk miyC/k djk,xkA 23. izR;sd lsok iznkrk ,d vyx fu'kqYd 'kkWVZ dkMs LFkkfir vFkok vkoafVr djsxk rkfd miHkksäkvksa dks varjkZ"Vªh; jksÇex djr s le; ,l,e,l ds ek/;e ls] fuEufyf[kr tkudkjh izkIr djus ea s l{ke cuk;k tk lds%& (i) varjkZ"Vªh; eksckby jksÇex lsok d s fy, ykxw iz'kqYd( vkSj (ii) varjkZ"Vªh; eksckby jksÇex lsok d s fy, miHkksäk ds [kkrs ea s izHkkfjr jkf’k vFkok fcy A ,l- ds- xqIrk] lfpo [foKkiu -III/4/ vlk-@261@2020-21]4 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] ewy fofu;eksa dk s fnukad 06 tuojh] 2012 dks Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 eas fnukad 06 tuojh] 2012 dh vf/klwpuk la[;k 308&5@2011&D;wvks,l ds ek/;e ls izdkf'kr fd;k x;k FkkA ewy fofu;eks a dk s fnukad 11 tuojh] 2012 dks Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 eas izdkf'kr vf/klwpuk la[;k 308&5@2011&D;wvks,l d s ek/;e ls la'kks/ku fd;k x;k FkkA ewy fofu;eksa eas fnukad 21 Qjojh] 2012 dks Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 eas izdkf'kr vf/klwpuk la[;k 308&5@2011&D;wvks,l d s ek/;e ls vkSj la'kks/ku fd;k x;k FkkA ewy fofu;eksa dks fnukad 07 ekpZ] 2012 dks Hkkjr d s jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 ea s izdkf'kr vf/klwpuk la[;k 308&5@2011&D;wvks,l d s ek/;e ls vkSj la'kks/ku fd;k x;k FkkA fVIi.k 5& ewy fofu;eksa dks fnukad 22 väwcj] 2012 dks Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 eas izdkf'kr vf/klwpuk la[;k 308&5@2011&D;wvks,l d s ek/;e ls vkSj la'kks/ku fd;k x;k FkkA ewy fofu;eksa dk s fnukad 27 uoEcj] 2012 dks Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 eas izdkf'kr vf/klwpuk la[;k 308&5@2011&D;wvks,l d s ek/;e ls vkSj la'kks/ku fd;k x;k FkkA ewy fofu;eksa dks fnukad 21 Qjojh] 2013 dk s Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 eas izdkf'kr vf/klwpuk la[;k 308&5@2011&D;wvks,l d s ek/;e ls vkSj la'kks/ku fd;k x;k FkkA ewy fofu;eksa dk s fnukad 03 fnlEcj] 2013 dk s Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 eas izdkf'kr vf/klwpuk la[;k 308&3@2012&D;wvks,l d s ek/;e ls vkSj la'kks/ku fd;k x;k FkkA ewy fofu;eksa dks fnukad 07 vxLr] 2015 dk s Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 ea s izdkf'kr vf/klwpuk la[;k 308&1@2015&D;wvks,l d s ek/;e ls vkSj la'kks/ku fd;k x;k FkkA ewy fofu;eksa dks fnukad 16 väwcj] 2015 dks Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 eas izdkf'kr vf/klwpuk la[;k 301&23@2015&,Q,aMbZ, ds ek/;e ls vkSj la'kks/ku fd;k x;k FkkA ewy fofu;eksa dks fnukad 19 vxLr] 2016 dks Hkkjr ds jkti=] vlk/kkj.k] Hkkx&III] [kaM 4 ea s izdkf'kr jkti= la[;k 301&7¼2½@2015&,Q,aMbZ, ds ek/;e ls vkSj la'kks/ku fd;k x;k FkkA O;k[;kRed Kkiu] njw lapkj miHkksäk laj{k.k ¼X;kjgoka la'kks/ku½ fofu;e] 2020 ¼2020 dk 07½ ds mÌs';ksa vkSj dkj.kks a dk s Li"V djrk gSA 1. varjkZ"Vªh; eksckby jksÇex ¼vkbZ,evkj½ ,d ,slh los k gS tks ,d n's k esa eksckby vkWijsVj ds miHkksäk dks ,d gh gSaMlVs vkSj eksckby uca j dk mi;ksx djrs gq, nlw j s n's k ds vkWijVs j l s los k ¼okW;l] ,l,e,l ;k MkVk½ izkIr djus dh vueq fr nsrh gS] ftls ,d lkekU; rduhd vkSj Fkksd varizZpkyd vucq a/k1 ¼gksy lys baVz j vkijVs j dkSUVsªDV½ }kjk lfqo/kk iznku dh tkrh gSA rFkkfi] fons'k ;k=k ds nkSjku eksckby los kvksa dk mi;ksx djus ds fy, miHkksäkvks a dks dqN vU; fodYi tSls] lkoZtfud okbZ&QkbZ iz.kkyh vFkok Bgju s ds LFkku ij iznku dh tkus okyh okbZ&QkbZ lfqo/kkvks a dk mi;ksx] vFkok ftl n's k es a ;k=k dh tk jgh gks ogk a LFkkuh; is&,t&;w&xks fle dkM Z [kjhnuk vFkok ,slh los kvks a ds iznkrkvks a ls varjkZ"Vªh; fle dkMZ ds fodYi dks viukuk Hkh miyC/k gSA ;g rF; fd vkbZ,evkj los k] 1 ओईसीडी (2013-06-03), '' अंतरााष्‍टर ीय मोबाइल रोममंग एग्रीमेंट्स'', ओईसीडी जडजिटल इकोनामी पेपस,ा संख् या 223, ओईसीडी पज‍ लमिंग, पैररस http://dx.doi.org/10.1787/5k4559fzbn5l-en[भाग III—खण् ड 4] भारत का रािपत्र : असाधारण 5 miHkksäk dks ,d gh gSaMlVs vkSj eksckby uacj dk mi;ksx djds eksckby los kvks a dk mi;ksx djus dh lqfo/kk nsrh gS] bl s vU; fodYiks a dh ryq uk es a fof'k"V vkSj LokHkkfod :i ls ilanhnk fodYi cukrh gSA 2. vkbZ,evkj los k dh fof'k"Vrk dk rkRi; Z 'gkse vkWijsVj' ds okLrfod ,dkf/kdkj ls gS vkSj miHkksäk ij mi;ksx dh mPp njks a vkSj izfrdwy 'krks± vFkok iz'kqYd dks crku s es a ikjnÆ'krk dh lkekU; deh lfgr vufqpr iz'kqYd yxku s ds :i esa ,dkf/kdkj 'kfä ¼eksuksiksyh ikoj½ ds lHakkfor n#q i;ksx lca a/kh Çprkvks a dks cy nsrk g S ftlls c< s+ gq, fcy ds >Vds dh fLFkfr mRiUUk gksrh gSA 3. vufqpr iz'kqYd vkSj c<s+ gq, fcy ds >Vds l s lca af/kr Çprk,a lkoZHkkSfed gS a vkSj bu ij u dsoy fofHkUUk jk"Vªh; fofu;ked ,tsfal;ksa cfYd vkbZVh; w ] vksbZlhMh vkSj th,l,e, tSls lxa Buksa }kjk Hkh dkQh /;ku fn;k x;k gS A vufqpr iz'kqYd vkSj c<s+ gq, fcy ds >Vds dh vk’kadkvks a dks igpkurs gq,] o"kZ 2017 esa vkbZVh;w }kjk izdkf'kr varjkZ"Vªh; eksckby jksÇex LVªSVfstd xkbZMykbal2 ½ esa ¼i) ewY; dks fofu;fer ¼jsxwysV½ djuk; vkSj ¼ii) miHkksäk lja {k.k dks] izeq[k vkbZ,evkj fofu;ked eqÌksa ds rkSj ij ekuk gSA 4. ;g ik;k x;k fd jk"Vªh; fofu;ked ,tsfal;ksa us vufqpr iz'kqYd ds eqÌs l s fuiVus ds fy, ewY; fofu;e ¼izkbl jxs yw 's ku½ dk lgkjk fy;k gS vkSj c<s+ gq, fcy dh fLFkfr;ks a ls cpu s ds fy, miHkksäkvksa rd tkudkjh dh miyC/krk c<k+us ds mik; lq>k, gSaA miHkksäkvksa rd tkudkjh dh miyC/krk c<k+u s ds mik;ksa esa los k iznkrkvks a dks iz'kqYd] mi;ksx vkfn l s lca af/kr lEiq.kZ tkudkjh le; ij iznku djus ds fy, lsok iznkrkvks dks funZfs'kr djuk 'kfey gSA 5. Hkkjr esa ekStwnk fofu;ked <kaps esa vkbZ,evkj los k ds ewY; fofu;eu dk izko/kku ugha gSA izkf/kdj.k us fiNy s dqN o"kks± es a VSfjQ Qksjoh;jas'k O;oLFkk ds nk;js dk foLrkj fd;k gS vkSj los k iznkrkvks a dks vkbZ,evkj los k lfgr vf/kdka'k njw lapkj mRiknk sa ds lca a/k esa cktkj dh ekStwnk ifjfLFkfr;ks ds fglkc ls VSfjQ rS;kj djus dh Lora=rk iznku dh gSA 6. tgka rd vkbZ,evkj los k ds lUnHzkZ es a miHkksäk fgrks a ds lja {k.k dk lca a/k gS] izkf/kdj.k us njw lapkj miHkksäk lja {k.k ¼vkBok a l'a kks/ku½ fofu;e] 20153 ds [kaM 10d ds mi&[kaM ¼4½ ds ek/;e l s vf/knsf'kr fd;k gS] fd] ''izR;sd losk iznkrk] varjkZ"Vªh; jksfex lfqo/kk okys lsY;wyj eksckby VyshQksu losk ds lHkh miHkksäkvk sadks Hkkjr dh lkhek l sckgj jksfex djus ij] Hkkjr ls ckgj jksafex ds nkSjku MkVk lsokvksa dk mi;ksx djus dh bPNk u j[kus ij] mls viu s eksckby ij MkVk loskvksa dks can djus dk ijke’kZ nrs sgq, rqjar ,l,e,l vFkok ;w,l,lMh d sek/;e l s,d psrkouh tkjh djsxkA ßß 7. ;g ik;k x;k fd ekStwnk fofu;ked <kapk] vkbZ,evkj los k miyC/k djku s ls lca af/kr eqÌksa ds dkjxj lek/kku ds fy, i;kZIr ugha gSA rnulq kj] fofu;ked gLr{ksi gsr q eqÌksa dh igpku djus vkSj fofu;ked <kaps esa l'a kks/ku djus gsr w vkbZ,evkj los k miyC/k djk, tkus dh iwjh izfØ;k dh leh{kk djus dk fu.kZ; fy;k x;kA 8. rnulq kj] fnukad 26 ebZ 2020 dks **varjkZ"Vªh; eksckby jksÇex loskvk sadk sfofu;fer fd;k tkuk**4 fo"k; ij ,d ijke'kZ i= tkjh fd;k x;k FkkA vkbZ,evkj l s lca af/kr fofHkUUk eqÌksa ij fVIif.k;ka] izfr fVIif.k;ka izkIr gksus vkSj ¼vksiu gkml fMLdlu½ fopkj foe'kZ ds i'Pkkr]~ izkf/kdj.k us vkbZ,evkj los k ds lca a/k esa miHkksäk lja {k.k mik;ks a dks lqn<` + djus d s mÌ's ; l s njw lapkj miHkksäk lja {k.k fofu;e] 2012 ¼o"kZ 2012 dk 2½5 esa l'a kks/ku djuk mfpr leÖkk A vxy s [kaM esa fofu;ked <kaps esa fd, x, cnykoksa vkSj blds ihNs ds vkSfpR; ij ppkZ dh xb Z gSA 2 ‍ योरे के जलए कृपया https://www.itu.int/dms_pub/itu-d/opb/pref/D-PREF-EF.MIR03-2018-PDF-E.pdf िेख ें 3 https://trai.gov.in/sites/default/files/Eight_Amendment_07_aug_2015.pdf 4 https://trai.gov.in/consultation-paper-regulation-international-mobile-roaming-services 5 https://trai.gov.in/release-publication/regulations/amendments-page/913736 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] 9. vkbZ,evkj los k izkIr djus dh igyh ’kr Z ;g lfquf'pr djuk gksrk gS fd ftl eksckby lVs dks fon's k es a mi;ksx fd, tkuk gksrk gS] ml lsV vFkkZr~ lClØkbcj ds ,dkmaV ij] varjkZ"Vªh; jksfeax lqfo/kk dks lfØ; fd;k tk,A oreZ ku es]a varjkZ"Vªh; jksfeax ds ^lfØ;^ djus dh dksb Z ekud i)fr ugha gSA los k iznkrk fuEufyf[kr i)fr;ksa e sa l s fdlh i)fr dks viuk ldr s gSa% d- varjkZ"Vªh; jksfeax dks s lfØ; djus ds fy, lClØkcj }kjk vujq ks/k fd, tkus dh vko';drk( [k- varjkZ"Vªh; jksfeax dks igys l s lfØ; ¼izh ,fDVosV½ djuk( vFkok Xk- miHkksDrk ds fon's k igapq rs gh varjkZ"Vªh; jksfeax dk Lor% lfØ; gksukA 10. ,slk ik;k x;k gS fd Hkkjr es a dfri; los k iznkrk izhisM lClØkbcjksa ds fy, iwo Z lfØ; ¼izh ,fDVosVsM½ varjkZ"Vªh; jksfeax los k iznku dj jg s gSa ftles a iksLV&isM lClØkbcjks a dks varjkZ"Vªh; jksfeax lfØ; djus dh vko';drk gksrh gS] tcfd dqN vU; lsok iznkrkvks }kjk iksLV&iMs vkSj izh&isM nksuksa ds lClØkbcjks a ds vra jkZ"Vªh; jksfeax lfØ; fd, tkus ij gh mUgs a ;g los k iznku dh tkrh gSA blds vfrfjDr] ;g Hkh ik;k x;k gS fd ;g uhfr;ka] vyx vyx ykblsla los k {ks=ksa ¼,y,l,½ vkSj xra O; n's kks a esa vyx&vyx gSaA bl ij fopkj djrs gq, fd ¼i½ fon's k eas vkbZ,evkj lsok izkIr djus ds fy, varjkZ"Vªh; jksfeax dks lfØ; ¼,fDVo½ fd;k tkuk igyh ’kr Z gS( ¼ii½ bl lac/ak es a los k iznkrkvksa }kjk vyx&vyx uhfr;ka viukbZ tk jgh gSa( vkSj ¼iii½ bl lac/ak es a tkudkjh dh deh ls miHkksDrks ds fy, fcy lEc/kh xaHkhj ifj.kke gks ldrs gSa] ;g fu.kZ; fy;k x;k fd ;k rks bl i)fr dk ekudhdj.k djus vFkok lapkj izfØ;k vkfn dks lnq <` + cuku s ds fy, fgr/kkjdksa ds lkFk ijke'kZ fd;k tk,A 11. miHkksDrk leFkZd lewg ¼lh,th½ lfgr vf/kdka'k fgr/kkjdksa u s dgk fd lHkh lClØkbcjks a gsrq vkbZ,evkj los k dks fuf"Ø; ¼bu ,fDVo½ j[kus dk fMQkmYV fodYi gksuk pkfg, vkSj bUgs a miHkksDrkvk sa ds vujq ks/k ij gh lfØ; fd;k tkuk pkfg,A nwjlpa kj los k iznkrkvk s vkSj lhvks,vkbZ u s dgk fd ;g eqÌk iksLV&iMs lClØkbcjks a ds fy, vf/kd izklafxd gSA mUgksua s ;g Hkh ladsr fn;k fd los kiznkrk igys l s gh vkbZ,evkj los k dks iksLV&iMs lClØkbcjks a ds fy, fuf"Ø; ¼bu ,fDVo½ j[k jgs gSaA 12. ;g ik;k x;k fd ;g dguk lgh ugha gksxk fd izhisM lClØkbcjks a ds fy, c<s+ gq, fcy ds >Vds l s lca af/kr dksbZ tksf[ke ugha gksrk vkSj ;g iz'u dsoy iksLV&iMs lClØkbcjks a ds fy, izklafxd gSA izhisM lClØkbcjks a dks Hkh muds [kkrksa l s VkWi&vi dh 'ks"k jkf'k ¼cSysla ½ dh {kfr dk [krjk gksrk gS vkSj blfy, mUgs Hkh c<+ s gq, fcyks a ds >Vdks dk tksf[ke gSA blds vfrfjDr] bl ckr dks Hkh eglwl fd;k x;k fd *fMQkYV fuf"Ø;rk eksM* ¼MhQkWYV bu ,fDVo eksM½ es a miHkksDrk dks ,fDVo djus ds fy, Li"V vujq ks/k djus dh t:jr gksxh] tks iz'kqYdks a ds ckjs es a iwNrkN djus gsr q miHkksDrkvks a dks leFkZ cuk,xk vkSj os mfpr iz'kqYd dk p;u dj ik,axAs bll s iz'kqYd lca a/kh tkudkjh ds vkHkko es a c<s+ gq, fcy ds >Vdks dh vk'kadk de gksxhA 13. Hkkjr es a Lksok iznkrk izhisM vkSj iksLV&isM lClØkbcjksa ds fy, fHkUu lfØ;.k ¼,fDVos'ku½ uhfr;ks a dk vulq j.k dj jgs gSaA blds vfrfjDr] ;g Hkh ik;k x;k fd dfri; vU; dkj.kks ds vk/kkj ij lClØkbcjksa gsrw fHkUUk fHkUUk lfØ;.k uhfr;ka ¼,fDVos'ku ikyhlh½ gks ldrh gSaA 14. mijksä dks /;ku esa j[krs gq, ;g fu.kZ; fy;k x;k gS fd vkbZ,evkj los k ds fy, fMQ+kWYV fodYi ¼vkI'ku½ lHkh miHkksäkvks a ds fy, fuf"Ø; ¼bu ,fDVo½ ds :i esa ,d leku j[kk tk,xk vkSj miHkksäk ds Li"V vujq ks/k ij gh bl s lfØ; ¼,fDVo½ fd;k tk,xkA ¼ 15. fo'oHkj esa vf/kdka'k jk"Vªh; fofu;ked ,tsfal;ks a ds fy, lpw uk dh miyC/krk c<k+dj miHkksäkvksa dk l'kfädj.k djuk ilanhnk mik; jgk gSA ijke'kZ i= esa fgr/kkjdksa dh fVIif.k;ksa@ izfr fVIif.k;ksa gsr q vuds tkudkjhizn mik;ks a dks Li"V :i l s mYys[k fd;k x;k FkkA fgr/kkjdks a ds chp O;kid lgefr gS fd miHkksäkvksa dks c< s+ gq, fcy ds >Vdks l s cpkus ds fy, lpw uk ds izokg dks lnq <` + fd;k tkuk pkfg, A[भाग III—खण् ड 4] भारत का रािपत्र : असाधारण 7 16. vkbZ,evkj los k miyC/k djku s ds lca a/k esa ekStwnk i)fr;ksa dh leh{kk ds nkSjku vkSj ijke'kZ izfØ;k ds nkSjku ;g ik;k x;k gS fd njw lapkj los k iznkrkvks a us c< s+ gq, fcy ds >Vds dks jksdu s ds fy, LoPs Nk l s dqN uhfr;k a viuk;h gSA rnulq kj] miHkksäk rd bu uhfr;ksa ds lca a/k esa tkudkjh igqpa kuk vkSj lqfuf'Pkr djuk egRoiw.kZ gks tkrk gSA 17. bld s vykok] vkbZ,evkj los k dh fo'ks"krkvksa dks /;ku esa j[kr s gq,] ,d miHkksäk }kjk rduhdh =fqV djus dh vk’kadk tSls fd ftl n's k dk nkSjk fd;k tk jgk gS ogk a lger gq, iz'kqYd ds rgr fu/kkZfjr los k iznkrk ds vykok fdlh vU; vkWijsVj ds uVs odZ ij ykWx&bu djuk] vutkus esa ;k iwjh tkudkjh u gksus ds dkj.k vf/kd`r mi;ksx lhek l s vf/kd mi;ksx fd, tku s ls budkj ugha fd;k tk ldrk gSA vr% ;g vko’;d gS fd miHkksDrkvks dks t:jh tkudkjh eqgS¸;k dh tk, ftll s fd varjkZ"Vªh; jksfex ds nkSjku vdkj.k mi;ksx djus l s miHkksDrk cp ldsA 18. mijksä dks /;ku esa j[krs gq,] ;g fu.kZ; fy;k x;k gS fd miHkksäk dks lHkh izklafxd igyvq ks a l s voxr djk;k tk, vkSj fuEufyf[kr mik;ks a dks vf/knsf'kr fd;k x;k gS% d- ;g fu.kZ; fy;k x;k gS fd ,d gh tkudkjh Vh,lih }kjk nks ckj] igyh ckj iz'kqYd ds p;u ds le; vkSj nlw jh ckj miHkksäk }kjk ftl n's k dk nkSjk fd;k tk jgk gS mle sa eksckby midj.k dks *fLop vku* fd, tkus ij iznku dh tk,A tkudkjh dh O;kidrk dks /;ku esa j[krs gq,] los k iznkrkvk sa dks tkudkjh ds Çyd dks ,l,e,l l]s bZesy }kjk vkSj muds eksckby ,IIk ds ek/;e l s visf{kr iw.kZ fooj.k Hkstu s dh NVw iznku dh xb Z gS( [k- tc MkVk dk mi;ksx vf/kd`r MkVk ¼MkVk buVkbVsYkeVs ½ ds 50 izfr'kr] 80 izfr'kr] 90 izfr'kr vkSj 'krifzr'kr gks tk,( x- ,sl s tgka rd ykxw iz'kqYd dk lca a/k gS bl rF; dks n'kkZrs gq, fd miHkksäk fdlh doj ugha fd, tk jg s {ks= esa gS rFkk miHkksäk dks bl ckr dk ijke'kZ iznku djuk fd ;fn n's k ds ckgj jksÇex ij jgrs gq, ;fn MkVk los kvksa dk mi;ksx djus dh ea'kk ugha gks rk s eksckby Qksu esa MkVk los kvksa dks can dj fn;k tk,] ftlds i'Pkkr~ iz'kqYd rFkk lca ) C;ksjs dk s lkÖkk djuk( ( 19. ijke'kZ i= esa vkbZ,evkj los kvksa dk ykHk mBku s ds fy, ekud njks a ¼LVSUMMZ jVs ½ vkSj los k iznkrkvks a }kjk is'kd'k fd, tkus okys vkbZ,evkj iSd njks a ds chp Hkkjh varj ds eqÌs ij ppkZ dh xbAZ ;g ik;k x;k fd dqN los k iznkrk] ekud njksa ij dh tkus okyh fcÇyx ds nSfud iSd eku ls c<u+ s dh fLFkfr esa Lopkfyr :i l s iSd ykHk dks lfØ; djds c< s fcy ds KVds l s ljq {kk ns jg s gS] ysfdu ;g ljq {kkRde lfqo/kk cgjgky dqN pqfuna k xUrO; ns'kksa ds fy, nh tk jgh gSA bl izdkj dh mik; dh O;kidrk bl ckr dh vksj lda sr djrh gS fd njw lapkj los k iznkrkvks a dk s vkbZ,evkj iSd njk sa dks ykxw djus dh NVw ml fLFkfr es Hkh gks tc fd miHkksäk us fon's k ;k=k vkjaHk djus l s igy s fo'ks"k:i ls blds fy, ugha dgk gSA bl rjg dh i)fr dk vFkZ ;g Hkh gS fd ekud njks a vkSj vkbZ,evkj iSd ds chp ds Hkkjh varj ds ihNs dksbZ lnq <` + okf.kfT;d rdZ ugha gSA rnulq kj] fgr/kkjdks a dks vkbZ,evkj iSDl ds rgr ekud njksa vkSj ewY;ksa ds ihN s rdZ vkSj ;qfädj.k ij fVIi.kh djus ds fy, dgk x;k FkkA8 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] 20. lhvks,vkbZ vkSj njw lapkj los k iznkrkvksa us ekax ds nf`"Vdks.k l s ekud njksa vkSj vkbZ,evkj iSd dks rS;kj djus es a vrja dk mYys[k fd;k gS ysfdu vkiwÆr ds nf`"Vdks.k ls dksbZ egRoiw.kZ rdZ iznku ugha fd;k gS A rFkkfi] bl rF; dks /;ku esa j[kr s gq, fd vkbZ,evkj los kvks a ds fy, iz'kqYd] cktkj dh xfr’khyrk vkSj vkbZ,evkj iSd ds c<r+ s izpyu ds dkj.k fodflr gks jg s gSa] vr% fQygky vkbZ,evkj los k ds ewY; fofu;e ¼vkb,evkj ds izkbl jxs yq s'ku½ d s :i es a fdlh lh/ks gLr{ksi dh dksb Z vko';drk ugha gSA rFkkfi] izkf/kdj.k Hkfo"; esa fLFkfr ij utj j[ksxk vkSj vko';drk ds vulq kj bl ij fopkj djxs k A 21. ijke'kZ ds fy, vU; lca af/kr eqÌs] los k iznkrk }kjk iznku fd, tkus okys nSfud 'kqYdksa dks ,d fnolh; vkbZ,evkj iSd nj] ;fn dksbZ gks rks] ij lhfer djuk g S ftles a miHkksäk dks ykxw vkbZ,evkj iSd vkfn dks feykus vkSj ryq uk djus dh vueq fr nsus ds fy, vfuok; Z fd;k tkuk FkkA tSlk fd Åij dgk x;k gS] lsok iznkrkvks a }kjk vkbZ,evkj iSd dh 'kq#vkr viu s vki esa iz'kqYd ds fodkl ¼VSfjQ boksY;w'ku½ dks n'kkZrk gSA blfy,] fQygky] bl lca a/k esa los k iznkrk dks NVw nus ss dk fu.kZ; fy;k x;k gSA blds vykok] ;g Hkh uksV fd;k x;k gS fd los k iznkrk LoRk% miHkksDrk fgrks ds lja {k.k ds fy, viu s iz’kqYd is'kd'kks ¼VSfjQ vkWQfjxa ½ ds vu:q Ik ljq {kk uhfr;kW ysdj vk, gSA los k iznkrkvk sa us ;g ;g Hkh mYys[k fd;k gS fd bl ckr dks /;ku esa j[kr s gq, fd los k iznkrkvks a us igy s gh ,sl s mik; fd, gSa] vr% lja {k.kkRed mik;ks dks ykxw djus ds eqÌs dks los k iznkrkvks a ij NksM+ fn;k tkuk pkfg,A blfy,] izkf/kdj.k us fQygky vkbZ,evkj iSDl dks ykx w djus l s lca af/kr 'krks± dks fdlkh Hkh rjg ls fofufe;r ¼jsxwysV½ djus ds fo#) fu.kZ; fy;k gSA ;g Hkh fu.kZ; fy;k x;k gS fd cktkj ds bl igy w ds fodkl ij] fuxjkuh j[kh tk,xh vkSj tc Hkh t:jr gqbZ rks vko';d gLr{ksi fd;k tk,xkA TELECOM REGULATORY AUTHORITY OF INDIA NOTIFICATION New Delhi, the 30th September, 2020 TELECOM CONSUMERS PROTECTION (ELEVENTH AMENDMENT) REGULATIONS, 2020 (07 OF 2020) No. 301-20/2020-F&EA.----In exercise of the powers conferred by section 36, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997), the Telecom Regulatory Authority of India hereby makes the following regulations further to amend the Telecom Consumers Protection Regulations, 2012 (2 of 2012), namely:- 1. (1) These regulations may be called the Telecom Consumers Protection (Eleventh Amendment) Regulations, 2020; (2) They shall come into force after thirty days from the date of their publication in the Official Gazette. 2. In regulation 9 of the Telecom Consumers Protection Regulations, 2012 (hereinafter referred to as the principal regulations), the proviso thereunder shall be omitted. 3. In regulation 10A of the principal regulations, sub-regulation (4) shall be omitted. 4. After Chapter V of the principal regulations, the following chapter shall be inserted, namely:- “Chapter VI Measures to protect consumers from bill shocks while using international mobile roaming service 17. Default status of international mobile roaming service – Every service provider shall ensure that the international mobile roaming service is inactive by default for all consumers and shall be activated only on the request of a consumer and once activated, it may be deactivated at any time on the request of the consumer. Provided that in case of existing consumers, specific choice of every consumer to continue with or to discontinue the activated international mobile roaming service, if applicable, may be obtained through SMS, email or mobile[भाग III—खण् ड 4] भारत का रािपत्र : असाधारण 9 application, if available within thirty days from the date of publication of these regulations in the Official Gazette. 18. Information to consumers on activation of international mobile roaming service – Every service provider shall, immediately on activation of international mobile roaming service, provide to the consumer, through SMS, email and mobile application, if available, the following information:- (i) the fact of activation of international mobile roaming service; and (ii) the applicable tariff (if any) for the activation of international mobile roaming service (one-time charges as well as recurring charges as may be applicable). 19. Information to consumers on selection of tariff - Every service provider shall, immediately on selection of a tariff for availing international mobile roaming service for visiting country(ies), provide to the consumer through SMS, email and mobile application, if available, the following information:- (i) the applicable rates for provision of voice, SMS and data services while roaming internationally; and (ii) the details of specific carriers (visiting country operators) required to be selected, if applicable, for availing the agreed tariff and consequences of any failure in this regard; and (iii) a list of actions to be performed by the consumer to avoid bill shocks while using international mobile roaming service; and (iv) the details of consumer protection policies in place for protecting the consumer from bill shocks while using international mobile roaming service: or (v) an URL to the relevant details as in (i) to (iv) above from which printable and saveable file (s) can be accessed and downloaded. 20. Information to consumer as soon as the mobile equipment is switched on by the consumer in the visiting country – Every service provider shall, immediately after the consumer switches on his mobile equipment in the visiting country, (a) provide to the consumer all the information and in the manner as specified in regulation 19; (b) alert and advise the consumer, through SMS, in case the consumer has not subscribed to any specific International Mobile Roaming Tariff Pack offered by the service provider, regarding the possibility of incurring significantly high charges due to usage of voice, SMS or data services at standard rates. 21. Information to consumers at different stages of exhaustion of entitled data usage while roaming internationally as per the selected tariff - Every service provider shall, through SMS, email and mobile application, if available, provide an alert, when the data usage exceeds fifty per cent, eighty per cent, ninety per cent and one hundred per cent of the data entitlement. 22. Information to the consumer who may initiate use of international mobile roaming service in a country or area not covered by the tariff subscribed or where the applicable tariff differs from the subscribed tariff - Every service provider shall, in case a consumer initiates use of international mobile roaming service in a country or area not covered by the tariff subscribed or where the applicable tariff differs from the subscribed tariff, through SMS, email and mobile application, if available, (a) inform the consumer of the fact of movement in a zone which is not covered under the opted tariff; (b) alert and advise the consumer regarding the possibility of incurring significantly high charges due to usage of voice, SMS or data services at standard rates; and (c) Provide the consumer, details of tariff applicable in such uncovered zone. 23. Establishment of facility for providing information about the account of the consumer while roaming internationally - Every service provider shall, establish or allot a separate toll free short code to enable the consumers to seek, through SMS, while roaming internationally, the following information:-10 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] (i) the applicable tariff for international mobile roaming service; and (ii) the amount billed or charged to the account of the consumer, for international mobile roaming service.” S. K. GUPTA, Secy. [ADVT.-III/4/Exty./261/2020-21] Note.1. - The principal regulations were published in the Gazette of India, Extraordinary, Part III, Section 4 dated the th th 6 January, 2012 vide notification number No. 308-5/2011- QOS dated the 6 January, 2012. Note.2. – The principal regulations were amended vide Notification No.308-5/2011-QOS and published in the Gazette th of India, Extraordinary, Part III, Section 4 dated the 11 January, 2012. Note.3. – The principal regulations were further amended vide Notification No.308-5/2011-QOS and published in the st Gazette of India, Extraordinary, Part III, Section 4 dated the 21 February, 2012. Note.4. - The principal regulations were further amended vide Notification No.308-5/2011-QOS and published in the th Gazette of India, Extraordinary, Part III, Section 4 dated the 7 March, 2012. Note. 5. -The principal regulations were further amended vide Notification No.308-5/2011-QOS and published in the nd Gazette of India, Extraordinary, Part III, Section 4 dated the 22 October, 2012. Note.6. – The principal regulations were further amended vide Notification No.308-5/2011-QOS and published in the Gazette of India, Extraordinary, Part III, Section 4 dated the 27th November, 2012. Note.7. – The principal regulations were further amended vide Notification No.308-5/2011-QOS and published in the st Gazette of India, Extraordinary, Part III, Section 4 dated the 21 February, 2013. Note.8. – The principal regulations were further amended vide Notification No.308-3/2012-QOS and published in the rd Gazette of India, Extraordinary, Part III, Section 4 dated the 3 December, 2013. Note.9. – The principal regulations were further amended vide Notification No.308-1/2015-QOS and published in the th Gazette of India, Extraordinary, Part III, Section 4 dated the 7 August, 2015. Note.10. – The principal regulations were further amended vide Notification No.301-23/2015-F&EA and published in the Gazette of India, Extraordinary, Part III, Section 4 dated the 16th October, 2015. Note.11. – The principal regulations were further amended vide Notification No.301-7(2)/2015-F&EA and published th in the Gazette of India, Extraordinary, Part III, Section 4 dated the 19 August, 2016. Note.12 – The Explanatory Memorandum explains the objects and reasons of the Telecom Consumers Protection (Eleventh Amendment) Regulations, 2020 (07 of 2020). Explanatory Memorandum Introduction and Background 1. The International Mobile Roaming (IMR) is a service that allows customer of a mobile operator in one country to obtain service (voice, SMS or data) from an operator in another country using the[भाग III—खण् ड 4] भारत का रािपत्र : असाधारण 11 same handset and mobile number, facilitated by a common technology and a wholesale inter- operator contract16. Though, there are a few other options available to the consumers to use mobile services while travelling abroad viz., usage of public Wi-Fi systems or Wi-Fi facilities provided at the place of stay, or buying a local pay-as-you-go SIM card in the visiting country or opting for international SIM card from providers of such services. The fact that IMR Service allows the consumer to use mobile services using the same handset and mobile number make it unique and naturally preferred option in comparison to other alternatives. 2. The uniqueness of IMR Service implies a de facto monopoly of the ‘Home Operator’ and raise concerns of potential abuse of monopoly power in the form of imposition of abusive tariffs including both higher rates and adverse terms and conditions of the usage on the consumer or a general lack of transparency in the communication of tariffs leading to a situation of bill shocks. 3. The concerns relating to abusive tariffs and bill shocks are universal and have received a lot of attention, not only from the various national regulatory agencies but also by organizations such as ITU, OECD, and GSMA. Recognizing the possibility of abusive tariffs and bill shocks, the International Mobile Roaming Strategic Guidelines published by ITU in 201727 (“ITU IMR Guidelines”) lists (i) price regulation; and (ii) consumer protection amongst the key IMR regulatory issues. 4. It was observed that the national regulatory agencies have resorted to the price regulation to tackle the issue of abusive tariffs and prescribing measures to enhance availability of information to consumers to prevent the instances of bill shock. The measures to enhance availability of information to consumers include mandating the service providers to provide timely and comprehensive information relating to tariffs, usage etc. 5. The extant regulatory framework in India does not provide for price regulation of IMR Service. The Authority has expanded the scope of forbearance regime over the years and given the service providers the freedom to design the tariffs suited to the prevailing market conditions in relation to most of the telecommunication products including IMR Service. 6. As regards protection of consumer interests while availing IMR Service, the Authority has mandated vide sub-clause (4) of clause 10A of Telecom Consumers Protection (Eighth Amendment) Regulations, 201538, that, “Every service provider shall, through SMS or USSD, provide to all consumers of the Cellular Mobile Telephone Service, having international roaming facility on their mobile connection, an alert, immediately after the consumer roams outside the territory of India, advising the consumer to deactivate the data services in his mobile phone if he does not intend to use data services while roaming outside the country.” 7. It was observed that the existing regulatory framework is not sufficient to address the issues relating to the provision of IMR Service. Accordingly, it was decided to review the entire process of provision of IMR Service to identify issues requiring regulatory intervention and amend the regulatory framework. 1 OECD (2013-06-03), “International Mobile Roaming Agreements”, OECD Digital Economy Papers, No. 223, OECD Publishing, Paris. http://dx.doi.org/10.1787/5k4559fzbn5l-en 2 For details, please refer https://www.itu.int/dms_pub/itu-d/opb/pref/D-PREF-EF.MIR03-2018-PDF-E.pdf 3 https://trai.gov.in/sites/default/files/Eight_Amendment_07_aug_2015.pdf12 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] 8. Accordingly, a consultation paper was issued on 26th May 2020 on “Regulation of International Mobile Roaming Services”.49 Pursuant to receipt of comments, counter comments and discussions on various issues related to IMR in the online Open House Discussion, the Authority considered it appropriate to amend the Telecom Consumers Protection Regulations, 2012 (2 of 2012)510 with an objective of strengthening the consumer protection measures as regards IMR Service. The next section discusses the changes made in regulatory framework and rationale for the same. Changes in Regulatory Framework (a) Activation of IMR Service 9. The prerequisite for availing the IMR Service is to ensure that the mobile phone is set up to be used abroad, i.e., international roaming is activated on the subscriber’s account. Currently, there is no standard approach to the “activation” of international roaming. The service providers may follow any of the following approaches: a. Requiring the subscribers to request for activation of international roaming; b. Pre-activating the international roaming; or c. Automatically activating the international roaming when a customer lands abroad. 10. It was observed that in India, some service providers are providing pre-activated international roaming for prepaid subscribers and requiring post-paid subscribers to activate international roaming. Some other service providers require, both post-paid and prepaid subscribers to activate international roaming. Further, it has been observed that these policies also vary across the licensed service areas (LSAs) and destination countries. Considering that (i) activation of international roaming is a prerequisite for availing IMR Service abroad; (ii) different policies being followed by the service providers; and (iii) lack of knowledge in this regard may result in severe adverse consequences to the consumer, it was decided to consult the stakeholders on the need to either standardize the approach or strengthen the communication process etc. 11. Most of the individual stakeholders and Consumer Advocacy Groups (CAGs) submitted that the default option should be to keep IMR Service as inactive for all subscribers and the same to be activated only on the request of consumers. The telecom service providers and COAI submitted that this question is more relevant for post-paid subscribers and they also indicated that the service providers are already keeping the IMR Service as deactivated for post-paid subscribers. 12. It was observed that it may not be correct to state that prepaid subscribers do not have any risk of bill shock and the question is relevant only for post-paid subscribers. The prepaid subscribers also risk losing money to the extent of top up balances in their accounts and therefore are also vulnerable to bill shock. Further, it was felt that the default inactive mode would prompt the consumer to give explicit request for activation which would also enable the consumers to inquire about the tariffs and make an appropriate tariff selection. The same is expected to reduce the possibility of bill shock due to lack of tariff awareness. 13. Service providers in India are following different activation policies for prepaid and post-paid subscribers. Further, it is also observed that activation policies may differ for individual subscribers of the same type, based on some other considerations. 4 https://trai.gov.in/consultation-paper-regulation-international-mobile-roaming-services 5 https://trai.gov.in/release-publication/regulations/amendments-page/91373[भाग III—खण् ड 4] भारत का रािपत्र : असाधारण 13 14. Considering the aforesaid, it has been decided that the default option for IMR Service shall be to keep the same as inactive for all subscribers and activate the same only on explicit request from the consumer. (b) Informational Measures to Protect Consumers from Bill Shocks 15. The empowerment of consumers by enhancing availability of information has been the preferred approach for most of the national regulatory agencies across the world. The Consultation Paper also delineated a number of informational measures for the comments/counter-comments of the stakeholders. There is broad consensus amongst the stakeholders that the informational flow should be strengthened to prevent the situation of bill shock to consumers. 16. During the course of review of the extant practices regarding provision of IMR Service and during the consultation process, it has been observed that telecom service providers have voluntarily introduced some policies to prevent bill shocks. Accordingly, it becomes important to ensure due communication of such policies to the consumer. 17. Further, considering the characteristic features of IMR Service, possibility of a consumer making a mistake of technical nature like getting logged on to network of an operator in a visiting country other than the one which is mandated under the agreed tariff, exceeding entitled usage limits inadvertently or due to lack of complete information cannot be ruled out. Therefore, it becomes important that consumers are provided specific details to make them aware and limit the possibility of inadvertent usage of mobile service while roaming internationally. 18. Considering the aforesaid, it has been decided that consumer is made aware of all relevant aspects and the following measures have been mandated: a. Information relating to tariffs, do’s and don’ts, consumer protection policies etc. is to be provided: It has been decided that the same information be communicated by the TSP twice, once at the time of selection of tariff and subsequently at the time the consumer switches on the mobile equipment in the visiting country. Considering the comprehensiveness of the information, the service providers have been given flexibility to communicate information link through SMS and send complete details as required by email and through their mobile applications; b. Information relating to data usage is to be provided: When the data usage exceeds 50 percent, 80 percent, 90 percent, and 100 percent of the data entitlement; c. Information to a consumer who has initiated usage of mobile set in a country/area not covered under the subscribed tariff or where the applicable tariff differs from the explicitly subscribed tariff is to be provided: Indicating the fact of the consumer being in14 THE GAZETTE OF INDIA : EXTRAORDINARY [PART III—SEC. 4] an uncovered zone as regards applicable tariff is concerned and advising the consumer to deactivate the data services in the mobile phone if it is not intended to use data services while roaming outside the country, followed by sharing of tariff and associated details; d. Service providers to establish or allot a separate toll free short code to enable consumers to seek, through SMS, the information relating to tariff and charges billed to consumers on account of using IMR Service. (c) Other Consumer Protection Measures 19. The consultation paper discussed the aspect of significant differences in the Standard Rates for availing IMR Service and the IMR Pack rates offered by the service providers. It was observed that some service providers are offering protection from bill shocks by automatically activating pack benefits, albeit only for a few destination countries, if the billing on standard rates crosses the daily pack value. Prevalence of such a practice is indicative of the fact that the telecom service providers have the flexibility to apply IMR Pack rates even when the consumer has not specifically asked for the same before undertaking travel abroad. Such a practice also implies that there is no strong commercial logic behind the huge gap between Standard Rates and IMR Packs. Accordingly, the stakeholders were asked to comment on the logic and rationalisation of Standard Rates and rates under IMR Packs. 20. The COAI and telecom service providers have submitted differences in construct of the Standard Rates and IMR Packs from demand perspective but have not provided any significant rationale from supply perspective. However, considering the fact that the tariffs for IMR Service have been evolving in response to market dynamics and increasing prevalence of IMR Packs, as of now there is no need for any direct intervention in the form of price regulation of IMR Service. However, the Authority will keep a watch and review the situation in future, if required. 21. The other related issues for consultation were mandating daily charges to be capped to the one-day IMR Pack rate, if any, offered by the service provider, allowing the consumer to mix and match the applicable IMR Packs etc. As stated above, the introduction of IMR Packs by service providers in itself reflects evolution of tariffs. Therefore, for now, it has been decided to allow service provider flexibility in this regard. Further, it has been noted that the service providers have come up with protection policies of their own which is in sync with their tariff offerings. The service providers have also submitted that considering that the service providers have already put such measures in[भाग III—खण् ड 4] भारत का रािपत्र : असाधारण 15 place, the aspect of how to implement the same should be left to the service providers. Therefore, the Authority at this stage has decided against any regulation in form of prescribing conditions relating to implementation of IMR Packs and decided that it would be appropriate to keep a watch on the evolution of this aspect of market, periodically review and intervene in future, if required. Uploaded by Dte. of Printing at Government of India Press, Ring Road, Mayapuri, New Delhi-110064 and Published by the Controller of Publications, Delhi-110054.